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No. 80, Fanhu Road, Jianghan District, Wuhan 430000 China
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Traveller (561)
Dining (130)
Videos (1)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 09/02/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Grand Wuhan Hankou Hotel
Updated 09/02/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#16 of 2,605 hotels in Wuhan
Location
Cleanliness
Service
Value
Enjoy the genuine hospitality and comfort of the Sheraton Wuhan Hankou Hotel. As part of the future Wuhan Central Business District (CBD), our enviable location is conveniently close to several corporate offices and retail malls, making us the ideal choice for business and leisure travelers alike.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Game room
Video game console
Babysitting
Electric vehicle charging station
Secured parking
Wifi
Indoor pool
Heated pool
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Children Activities (Kid / Family Friendly)
Kids club
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Facial treatments
Massage
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Outdoor furniture
Shops
Sun terrace
24-hour front desk
Private check-in / check-out
Laundry service
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Room features
Soundproof rooms
Bathrobes
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
On-demand films
Complimentary toiletries
Hair dryer
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Room types
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Modern
Languages Spoken
English, Chinese, Japanese
Hotel links
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638Reviews1Q+A8Room tips
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Most Recent
Austin L wrote a review Dec 2021
1 contribution
This is probably my 10th stay at the hotel. What makes this stay special was that I got a warmly greeting and reception from the executive team led by Anna Wei. It was the Christmas stay which was supposed to be busy (and chaotic as I anticipated), but the lounge was quite organized and comfortable. Anna actively helped made a reservation at the lounge and the food for the Happy Hour was exceptional. Very importantly, she upgraded my room to the executive suite (at the busy Christmas stay!) because she recognized that I have used this hotel for several times. Anna and her team made a perfect stay at the hotel which made me write this stay.
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Date of stay: December 2021
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sheraton Wuhan, General Manager at Sheraton Grand Wuhan Hankou Hotel
Responded 27 Dec 2021
Thank you for choosing to stay at Sheraton Grand Wuhan Hankou Hotel. We are delighted to hear that you were satisfied with our hotel service and facilities. We will for sure continue to deliver the bespoke and uncompromising service to our guests in all the needs and requests. Thanks so much again for taking your time to post a review on our website. We do hope to be able to welcome you back here again for your next trip in Wuhan.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Trinicz wrote a review Jan 2020
New York City, New York179 contributions70 helpful votes
+1
Stayed here 2 separate times during a business trip. 1st room was very large with ample space, very large dining table and bathroom. Buffet breakfast offered many American style dishes even Omelette station with small buzzer to inform the diner when omelette is ready which where okay. Red Basil Thai restaurant in the hotel is also really tasty, would recommend to try. Wi-Fi worked okay and TV has a few English channels. Also connected to the mall through the lobby. I would suggest to also visit the mall across the street. Very convenient location easy to get to the Wuhan airport and take DiDi to other locations. Would stay again.
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Date of stay: December 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Sheraton Wuhan, General Manager at Sheraton Grand Wuhan Hankou Hotel
Responded 13 Jul 2020
Dear Guest, Thank you for sharing your experience on your recent stay with us. We are very proud to have made your stay comfortable. I very much appreciate your kind words and we look forward to welcoming you back with us at Sheraton Grand Wuhan Hankou Hotel in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
nomad6022 wrote a review Dec 2019
Montreal, Canada1027 contributions804 helpful votes
+1
The infrastructure is magnificent, nice and large rooms, nice lobby and so on. But it seems to be neglected and dated. Water pressure at the shower and bathtub was bad, and so was their internet bandwidth. Bed and bedding are good, and sleep quality as well. The chair at the desk is not comfortable for work. The same applies to the 40th floor club lounge. It was built large and nice but it is neglected. Service is also not at its best in the entire hotel. Even in the club lounge, the staff are busy with themselves and don’t care too much about the guests.
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Date of stay: October 2019
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Sheraton W, Public Relations Manager at Sheraton Grand Wuhan Hankou Hotel
Responded 26 Dec 2019
Dear Guest, thank you for sharing your experience on your recent stay with us. The Hotel apologise for the unpleasant experience and the service failure. We will look into the below matter seriously and take necessary action to ensure that the below does not re-occur again. We would appreciate if you can provide us with another opportunity to try the true. Sheraton service as we always believe in creating associate engagement and guest loyalty.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Todd k wrote a review Dec 2019
Toronto, Canada28 contributions29 helpful votes
Stayed here for only one night and it was a nice Hotel. great buffet and close to many facilities. we use the High speed train and it was an easy commute. Woud use this again as the Staff were very good!
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Date of stay: December 2019
Rooms
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Sheraton W, Public Relations Manager at Sheraton Grand Wuhan Hankou Hotel
Responded 29 Dec 2019
Dear Guest, thank you for sharing your experience on your recent stay with us. We will notice the management team your suggestions. We are looking forward to your next visit and we will provide a bespoke and uncompromising sevise. Be well!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
upnorth007 wrote a review Dec 2019
Suzhou, China53 contributions36 helpful votes
The hotel and rooms are fine. Please just remember to avoid “The Feast” buffet and restaurant. The overall display of the food is sad, the quality dramatically low and poor. No management whatsoever, unacceptable in a Sheraton
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Date of stay: July 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Sheraton W, Public Relations Manager at Sheraton Grand Wuhan Hankou Hotel
Responded 22 Dec 2019
Dear Guest, thank you for sharing your experience on your recent stay with us. The Hotel apologise for the unpleasant experience and the service failure. We will look into the below matter seriously and take necessary action to ensure that the below does not re-occur again. We would appreciate if you can provide us with another opportunity to try the true. Sheraton service as we always believe in creating associate engagement and guest loyalty.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sabsedabse wrote a review Nov 2019
41 contributions3 helpful votes
We really enjoyed our stay here. The rooms were beautiful, in excellent condition and very clean. The choices for breakfast will fulfilll every wish. Service is very friendly. I would highly recommend to chose this hotel when visiting Wuhan!
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Date of stay: November 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sheraton W, Public Relations Manager at Sheraton Grand Wuhan Hankou Hotel
Responded 8 Dec 2019
尊敬的客人,非常感谢您的点评和厚爱,我们很高兴您在此获享了难忘的入住经历。您优悦的住宿体验是对我们的最佳褒奖,亦是我们今后前行的最大动力。再次感谢您的光临
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Russell T wrote a review Sep 2019
1 contribution
I was there for 4 months and the stay was absolutely wonderful. Coco Wang went out of her way to be sure that we were all happy and comfortable. If we had any request Coco made sure that they were taken care of immediately. She went above and beyond her duties. Example is i wanted some kites for my grandchildren and Coco ordered them for me and delivered them to my room. The room staff was very good and friendly, the restuarant staff was very friendly and the food was excellent. The Hotel was very clean.
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Date of stay: April 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sheraton W, Public Relations Manager at Sheraton Grand Wuhan Hankou Hotel
Responded 29 Dec 2019
Thank you for sharing your experience of your last stay with us. We are delighted to hear that you were satisfied with our hotel service.We do appreciate your kind words and we look forward to welcoming you back with us at Sheraton Grand Wuhan Hankou Hotel in the future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mashgiach wrote a review Jul 2019
Ashdod, Israel561 contributions449 helpful votes
This is a good Sheraton hotel. Service is good but not great. The property is nice the rooms are a ok size. Bed comfortable shower ok. The executive lounge is nice and has a good variety of fresh fruit and vegetables. Service is good.
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Date of stay: July 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Sheraton W, Public Relations Manager at Sheraton Grand Wuhan Hankou Hotel
Responded 29 Dec 2019
Thank you for sharing your experience of your last stay with us. We are delighted to hear that you were satisfied with our hotel service.We do appreciate your kind words and we look forward to welcoming you back with us at Sheraton Grand Wuhan Hankou Hotel in the future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JWBakker wrote a review Jun 2019
Bodegraven, The Netherlands81 contributions55 helpful votes
Just a short visit to the hotel....late night arrival and early check out. Received an upgrade to "a bigger room". Well this was true. But kind of funny. The room was truly big but the extra 10 square meters were just ehh empty meters. Breakfast was nice. Check out was smooth. Taxi arranged very fast.
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Date of stay: May 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
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Response from Sheraton W, Public Relations Manager at Sheraton Grand Wuhan Hankou Hotel
Responded 29 Dec 2019
Dear Guest, Thank you for sharing your experience on your recent stay with us. We are very proud to have made your stay comfortable. I very much appreciate your kind words and we look forward to welcoming you back with us at Sheraton Grand Wuhan Hankou Hotel in the future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Vacationer159020 wrote a review May 2019
10 contributions14 helpful votes
All elite members, be careful with this hotel. Your status will not be recognized and your business will not be appreciated. They change your room type once someone else makes reservations, or downgrade you even your upgrade is cleared hours ago. Thisbtotally opposite to the Hilton properties I stayed in this city, Wuhan. I strongly suggest all Marriott and SPG elite members go somewhere else.
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Date of stay: May 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
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Response from Sheraton W, Guest Relations Manager at Sheraton Grand Wuhan Hankou Hotel
Responded 22 May 2019
Dear Guest, thank you for sharing your experience on your recent stay with us. Please accept our sincere apologies for the lack of communication and basic services that we should have provided. We will continue to use guest’s feedback as our training tool for us to further improve our service excellence. We are looking forward to your next visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$79 - US$121 (Based on Average Rates for a Standard Room)
LOCATION
ChinaHubeiWuhan
NUMBER OF ROOMS
500
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Frequently Asked Questions about Sheraton Grand Wuhan Hankou Hotel
Which popular attractions are close to Sheraton Grand Wuhan Hankou Hotel?
Nearby attractions include HuaYuan Dao YiShu ShangYeJie (1.2 km).
What are some of the property amenities at Sheraton Grand Wuhan Hankou Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Sheraton Grand Wuhan Hankou Hotel?
Top room amenities include a flat screen TV, a desk, and a seating area.
What food & drink options are available at Sheraton Grand Wuhan Hankou Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Grand Wuhan Hankou Hotel?
Yes, free parking, secured parking, and street parking are available to guests.
What are some restaurants close to Sheraton Grand Wuhan Hankou Hotel?
Conveniently located restaurants include Noi Mediterraneo (Huayuan Avenue), Feast, and Red Basil Thai Restaurant (Sheraton Wuhan Hankou Hotel).
Are there opportunities to exercise at Sheraton Grand Wuhan Hankou Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and fitness classes during their stay.
Does Sheraton Grand Wuhan Hankou Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Grand Wuhan Hankou Hotel?
The staff speaks multiple languages, including English, Chinese, and Japanese.
Are there any historical sites close to Sheraton Grand Wuhan Hankou Hotel?
Many travellers enjoy visiting Hankou Modern Buildings (3.6 km), Alexander Nevsky Russian Orthodox Church (4.5 km), and National Government Site (4.2 km).
Is Sheraton Grand Wuhan Hankou Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.