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24/12/2017 25/12/2017
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    Kempinski Hotel Suzhou

    No.1 Guobin Road, Industrial Park, Suzhou 215021, China
    011 86 512 6289 7888
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    24/12/2017 25/12/2017
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    US$166
    US$120
    SAVE US$46
    US$166
    US$166
    Traveller (159)
    Room & Suite (23)
    Dining (6)
    Overview
    • Excellent47%
    • Very good43%
    • Average8%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “paulaner beer” (3 reviews)
    “german style” (3 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    5.0 Star Hotel
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    Rooms
    24 Dec25 Dec
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    1 room, 2 adults, 0 children
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    Reviews (407)
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    1 - 5 of 86 reviews

    Reviewed 3 weeks ago via mobile

    I had to be in Suzhou for business and stayed at the Kempinski Hotel Suzhou. Great hotel, it was super busy. Rooms are spacious, certain views are just amazing. Service is attentive, gym is nicely equipped. WiFi works well too.More

    Thank funt0travelwith
    Response from Gerhard_Bosse-IV, General Manager at Kempinski Hotel SuzhouResponded 3 weeks ago

    Dear Funt0travelwith, Thank you for your kind review ! We are very glad that you have enjoyed the stay at Kempinski Hotel Suzhou. Especially you comment regarding the satisfying WIFI is in today’s world very important for other customers. We hope you had a pleasant...More

    Reviewed 4 weeks ago via mobile

    Stayed one night on 16th floor with fantastic view of the lake. Clean room with all amenities. Shower good temperature but had to get the knack to control hot, cold, spray and rainshower which took some trial and error. Beds very comfortable with soft snuggle...More

    Thank Martin G
    Response from Gerhard_Bosse-IV, General Manager at Kempinski Hotel SuzhouResponded 4 weeks ago

    Dear Mr. Martin G, Thank you for posting your recent experience at the Kempinski Hotel Suzhou. We are proud and happy that our efforts are paying off and that our guests feel well taken care of whilst staying at our hotel. We hope to see...More

    Reviewed 11 October 2017

    Just back to here again. The whole period of the stay was just fine. The property was a little far away from the attractions, and no public transportation services nearby, like metro and buses, comparing other brands, such as Hyatt and Inter Continental. Anyway, I...More

    Thank leoxu007
    Response from Gerhard_Bosse-IV, General Manager at Kempinski Hotel SuzhouResponded 13 October 2017

    Dear Leoxu007, Thank you for taking the time to post your recent experience at the Kempinski Hotel Suzhou. The fact that we are right between two beautiful lakes has naturally pros and cons: We are surrounded by a huge park and natural beauty where you...More

    Reviewed 1 October 2017

    I only had a short stay, but I was impressed. very spacious rooms, with stunning view. The lakes & the golf course are turning this into a real resort. Some downsides: the check in check out process takes a whole lot of time...More

    Thank folker_lamote
    Response from Gerhard_Bosse-IV, General Manager at Kempinski Hotel SuzhouResponded 13 October 2017

    Dear Folker_lamote, We are pleased and happy to see that our efforts are paying off ! We are already working on a more efficient check-in and check-out process. Thank you for your motivating comments and see you soon again ! With best regards, Gerhard Bosse...More

    Reviewed 17 September 2017

    Check in was horrendous- people pushing past trying to get the staff attention- no concept of queueing- neither did the staff insist that as I had been waiting longer I should be seen first. Once seen they then didn't know how to use the credit...More

    Thank solotravelleruk2017
    Response from Gerhard_Bosse-IV, General Manager at Kempinski Hotel SuzhouResponded 21 September 2017

    Dear solotravelerUK2017, Thank you very much for your efforts and time spent to share your experience at our hotel. Please let me explain that the concept of queuing is maybe best developed and executed in your home country. Therefore, I do understand your frustration and...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Restaurant
    • Free Parking
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Free Parking
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Conference Facilities
    • Airport Transportation
    • Banquet Room
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Indoor pool
    Details
    • Price range
    • US$126 - US$209 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #12 Business Hotel in Suzhou
    • #12 Spa Hotel in Suzhou
    • #25 Luxury Hotel in Suzhou
    • #46 Best Value Hotel in Suzhou
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 458
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Booking.com, Ctrip TA, Expedia, Hotwire, Travelocity, Orbitz, Cheap Tickets, Cancelon and HotelQuickly so you can book your Kempinski Hotel Suzhou reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • China >
    • Jiangsu >
    • Suzhou
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    Traveller (159)
    Room & Suite (23)
    Dining (6)
    Pool & Beach (3)
    Hotel & Grounds (147)
    Bathroom (3)
    Business Centre & Event Rooms (1)
    Nearby
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    237 reviews
    2.83 km away
     
    Worldhotel Grand Dushulake Suzhou
    98 reviews
    2.32 km away
     
    Jinji Lake Grand Hotel
    268 reviews
    .77 km away
     
    Nearby Restaurants
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    JinJiHu Restaurant Buffet
    6 reviews
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    Nearby Attractions
    Jinji Lake
    364 reviews
    3.43 km away
    Moon Harbour
    57 reviews
    4.34 km away
    Ligong Dam
    34 reviews
    2.90 km away
    Suzhou Science and Cultural Arts Center
    40 reviews
    4.34 km away
    Questions & Answers
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    Room Tips
    "Both sides were your options, it all depends the scenery you prefer."
    Read review
    "The ones with small numbers of the golf view rooms have more open views."
    Read review
    "All room views are great"
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    "Try to get a higher rooms the views are amazing !"
    Read review
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