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Pan Pacific Suzhou

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#6 of 1,375 Hotels in Suzhou
Certificate of Excellence
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Pan Pacific Suzhou
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921 Reviews from our TripAdvisor Community

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Showing 283: English reviews
Toronto, Canada
Reviewed 11 October 2016 via mobile

The hotel grounds are very lovely. A very nice place to relax, enjoy a coffee and read a book. The hotel breakfast is amazing, with a wide selection of noodles, congee, buns, eggs, bacon etc. The rooms are well maintained. The bathroom looks recently renovated and are very nice. I slept really well here. The hotel guests have free access...

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Helpful?
Thank j m
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. We promise our guests a world of style, service and connection, and we will use your comments to ensure that we are continually working to achieve that ideal. Sincerely appreciate your feedback, and I hope you will consider staying with us in the...

Keerbergen, Belgium
Reviewed 9 October 2016

stayed there on a combined trip thru china,the hotel looked very charming old style,the downpoint was a bit the rooms....time for some redecoration .The most beautifull aspect is the gardens and pond around hotel,bbrakfast was of good quality,people were helpfull.Probably the best choice close to the old town.

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Helpful?
Thank jlanciers
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. We promise our guests a world of style, service and connection, and we will use your comments to ensure that we are continually working to achieve that ideal. Sincerely appreciate your feedback, and I hope you will consider staying with us in the...

Sydney
Reviewed 8 October 2016

We are a bit conflicted on how to rate this hotel. It is certainly a beautiful old palace-style building (supposedly designed by the french) with a lovely outlook over a pool from the lobby and dining area. It is very elegant and grand. The breakfast buffet was great - lots of options - western, chinese, japanese - and you could...

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Helpful?
Thank Yiannaki-and-PP
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Thank you for your review of the issue with your guest room. I often times utilize guest reviews to assess insights within our hotel operations and I have reviewed your feedback with the hotel team and we are now actively taking steps to freshen our guest rooms. I appreciate your time in reviewing our hotel and look forward to seeing...

Jersey, United Kingdom
Reviewed 29 September 2016 via mobile

Stayed here for 2 nights as part of a tour. Where th hotel is located no buildings can be higher than a near by Padoga, so the hotel is on 3/4 floors and is spread out, which is a bit confusing at times. The hotel it self was nice, out room handed been cleaned properly and there was water marks...

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Helpful?
Thank kreynolds1988
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Truly wanted to thank you for your recent stay here at Pan Pacific Suzhou.So glad you were able to experience our authentic Pan Pacific hospitality. We look forward to seeing you soon.

Sydney, Australia
Reviewed 25 September 2016

Hotel entrance is somewhat confusing as the reception is located on the 3rd floor. All rooms of are located in 2 separate buildings which is attached to the main reception area. Hotel is in downtown is within distance to many restaurants and some shops. Room was very large modern and comfortable. Room had a minibar, tea/coffee and free wi-fi. Complimentary...

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Helpful?
Thank Traveller110011
PanPacificSZV, General Manager at Pan Pacific Suzhou, responded to this review

Dear Traveller110011 My team and I really appreciate the fact that you highly recommend our hotel and that you found it 'excellent with friendly staff'. From the sounds of it, you must have stayed in the Pacific Wing of the hotel - the Executive level of our 3 building complex where you have free access to the Pacific Club Lounge...

London, United Kingdom
Reviewed 24 September 2016 via mobile

This hotel is very comfortable and has loads of charm. It feels like a resort hotel in the middle of the city. Beautiful gardens and a lovely pool to lie beside. The staff are very helpful and eager to please although few speak any English at all so beware. Excellent Italian restaurant managed by the wonderful Rory Wang who clearly...

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Helpful?
Thank Smatty68
PanPacificSZV, General Manager at Pan Pacific Suzhou, responded to this review

Dear Smatty68 We are very glad you've disovered that the Pan Pacific IS the hotel of choice in Suzhou (and not only in the Old Town). Thank you for commending the staff who are very helpful & eager to please - specially Rory who is a real gem; we are really proud of him. He loves his job and it...

Suzhou
Reviewed 23 September 2016

Nice hotel services and environment as always. I chose Pan Pacific Suzhou over any other hotels each and every time i went to suzhou. With great gym and two swimming pools, could meet all my demand. The view outside of the window was excellent. After all , this hotel is next to an famous scenic spot.

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Helpful?
Thank childevangelion
PanPacificSZV, General Manager at Pan Pacific Suzhou, responded to this review

Dear Childevangelion Thank you for your total vote of confidence on our ability to 'meet all of your demands.' Whether you are in Suzhou for business or pleasure, or both, we can take care of your needs. And the Pan Men Gardens next door is indeed a real bonus - free admission if you are a hotel guest and such...

Reviewed 18 September 2016 via mobile

We stayed one night at Pan Pacific for a short break. This hotel is the best option if you want to stay in Suzhou center and experience an enjoyable stay. The hotel gives free access to a wonderful traditional garden that contributes to enhance the value of the venue. Breakfast is good, also for westeners.

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1Thank rudyicloud
PanPacificSZV, General Manager at Pan Pacific Suzhou, responded to this review

Dear Rudyicloud Thanks for your 'straight to the point' review of our hotel. That's what both seasoned travellers and those looking for a special get-away option are looking for: best option, central location to experience Suzhou, free access to traditional garden, value, good breakfast. What more? You've said it all. Safe travels and please tell all your friends about us....

Plymouth, United Kingdom
Reviewed 14 September 2016

Stayed here for 2 nights as part of a tour group, large hotel over 4 floor levels , layout of hotel can be a bit confusing with reception on level 3. Indoor and outdoor swimming pools, gym etc. Visited Italian restaurant which was very good with excellent service. Breakfast was included with our room rate , plenty on offer. Would...

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Helpful?
Thank Robert H
PanPacificSZV, General Manager at Pan Pacific Suzhou, responded to this review

Dear Robert H Happy to hear that your group stayed for 2 nights and you got to enjoy the hotel much more which led to your recommendation. Indeed, the layout of the hotel is unlike traditional hotels which rises up to several floors having similar layouts on every floor. As you discovered, our hotel spreads out from east to west...

Sydney, Australia
Reviewed 6 September 2016

We stayed here after taking the bullet train from Shanghai, only for one night. It was a little away from where we wanted to visit but taxis were cheap and the hotel was great. It is vast with a lovely pool in the centre. The rooms were very comfy and quiet only a little dated but still higher end and...

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Helpful?
Thank Robert C
PanPacificSZV, General Manager at Pan Pacific Suzhou, responded to this review

Dear Robert C Greetings from Suzhou, also referred to as "Heaven on Earth" by an ancient Chinese poet. Thank you very much for your kind review of our hotel which you referred to as being 'great' with a lovely pool in the centre. Our location is where Suzhou had its original CBD; this has now moved to the west and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Pamper your senses at Pan Pacific Suzhou, a private paradise in the heart of a city steeped in Chinese artistry, culture and tradition.Indulge in the culture of this quaint charming city at a sanctuary that fuses the artistry of local architecture with contemporary luxury. Pan Pacific Suzhou offers modern-day conveniences, outstanding service and state-of-the-art amenities. Let us inspire your imagination and heighten your senses with a stay at our 5 star hotel.Flanked by a magnificent backdrop of traditional gardens, our luxury hotel is just a one-hour drive from Shanghai, close to Lake Taihu and Hanshan temple. Spend time exploring Suzhou, savour gourmet meals, tempt your senses at our spa, or experience enchantment in our silk boutique. Discover your own private paradise at the Pan Pacific Suzhou hotel, where tranquility reigns. ... more   less 

Additional Information about Pan Pacific Suzhou

Address: No. 259 Xinshi Road, Gusu District, Suzhou 215007, China
Region: China > Jiangsu > Suzhou
Price Range: $127 - $225 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Pan Pacific Suzhou 4.5*
Number of rooms: 481
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Travelocity, Priceline, HotelTravel.com, Ctrip TA, Odigeo and Agoda so you can book your Pan Pacific Suzhou reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pan Pacific Suzhou Hotel Suzhou
Sheraton Suzhou Hotel
Hotel Style:
#3 Spa Hotel in Suzhou
#6 Romantic Hotel in Suzhou
#6 Luxury Hotel in Suzhou
#8 Business Hotel in Suzhou
#15 Best Value Hotel in Suzhou
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Questions & Answers

Here's what travellers have asked, with answers from Pan Pacific Suzhou staff and other travellers.
8 questions
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Hong Kong, China
Queensland
7 months ago
Chonburi Province, Thailand
Brisbane Region, Australia
over a year ago
Qualicum Beach, Canada

See all questions (8)

Questions? Get answers from Pan Pacific Suzhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure to visit the beautiful and amazing park behind the hotel with its beautiful bridges and pagodas. Take at least an hour.”
 of 5 bubbles dirks786, 21 Nov 2016 | Read review
“If you don't like cigarette smoke check the room to ensure it does not have a lingering stale smoke smell.”
 of 5 bubbles Yiannaki-and-PP, 7 Oct 2016 | Read review
“We request a room overlooking the parc I will suggest 3 or 4 th floor”
 of 5 bubbles priscod, 26 Aug 2016 | Read review
“Pacific Club offers recently built/modern rooms and additional amenities, well worth the small extra amount.”
 of 5 bubbles amydd, 22 May 2016 | Read review
“4or5floor to over look park”
 of 5 bubbles bobs745, 16 May 2016 | Read review
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