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Crowne Plaza Hotel Suzhou

Ctrip.comUS$134*
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#4 of 1,422 Hotels in Suzhou
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$142*
US$134*
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US$142*
US$141*
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Crowne Plaza Hotel Suzhou
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885 Reviews from our TripAdvisor Community

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Showing 494: English reviews
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Sydney, Australia
Reviewed 4 days ago NEW

Whilst there are numerous nice hotels in China, this one by far is one of the best. Value for money, cleanliness, location, service & one of the tastiest buffet restaurants in China! The room was 6073, super clean (I am very fussy), well appointed & quite spacious, WiFi was good. Bed was comfy, western English channels were limited - as...

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Helpful?
Thank M_Globe_Traveller
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Faye M , Thank you for taking the time to share such a detailed review with us. We are delighted to know that you enjoyed your stay with us and that our value for money, cleanliness, location, service and food made your stay experience more memorable. Your encouraging comments are the biggest rewards to us. We will continue to...

Bengaluru, India
HOTEL’S FAVOURITE REVIEW
Reviewed 1 week ago

When I travel for business my two priorities are a comfortable/clean bed and a clean bathroom. Surprisingly, this is not so easy to get, even at this price range. There are many affiliated hotels that do not carry the expected quality standards of their hotel alliance. However, after a couple of days travelling in China, arriving here felt like finding...

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Helpful?
Thank Morgana R
About Hotel's Favourite Review
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Morgana R, On behalf of our entire team I would like to sincerely thank you for coming to stay with us and for taking the time to share such a detailed review with us. We are delighted that we were able to impress you with our facility, staff, food, view and location. Your encouraging review will help us constantly...

China
Reviewed 1 week ago

The Crowne Plaza hotel in Suzhou is a nice hotel and we enjoyed staying there and relaxing near the lake area, and wish everyone to stay and relax near the lake area within Suzhou and hope the best for their customers.

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Helpful?
Thank kevsChina
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear kevsChina, Thank you for your stay with us at Crowne Plaza Suzhou. We are pleased to know that you appreciated the lake view of our hotel, an aspect of our hotel that is preferred by many of our guests. Thank you again for your kind patronage to our hotel. We take our guest comments very seriously and always strive...

Plymouth, Michigan
Reviewed 1 week ago

I strongly recommend that when traveling in Suzhou, you must stay at the Crown Plaza hotel. This establishment is a five star hotel with a fabulous and helpful staff. You will not find a better hotel staff anywhere in the world!

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Helpful?
Thank panizz0
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear panizz0, Thank you for choosing Crowne Plaza Suzhou and for taking the time to share your experience with us. We are delighted to read that you were satisfied with your recent stay and highly impressed by our staff and service. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again...

Reviewed 2 weeks ago via mobile

Stayed in a room with lake view, can enjoy the view on the balcony. The hotel opened for 9 years already but since it was refurbished, facilities are all quite new and functional. It was a stereo system in the room connected with TV, which was impressive. Also you've got an iPhone cored and another wireless charger on the bedside...

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Helpful?
Thank AnsonTravels
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear AnsonTravels, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and were highly impressed by the lake view and room facility of our hotel, the aspects that are preferred by many of our guests. We will continue to strive in delivering quality services,...

Fukuyama, Japan
Reviewed 3 weeks ago

I requested for the hotel to arrange for a birthday cake for my friend, and it was done. Splendid. Check in was really late, after 4pm. I had to wait for almost an hour to check in. However, the front desk made up for that by allowing me to check out late the following day. Breakfast selection was really good...

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Helpful?
Thank KawaiiBoi
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear KawaiiBoi, Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Suzhou. We are pleased to note that you were satisfied with the birthday arrangement and breakfast selections of our hotel. Meanwhile, we sincerely apologize for the inconveniences you experienced during your stay. We value your comments to out hotel...

Reviewed 3 weeks ago via mobile

Wonderful wonderful wonderful. Staff are attentive, rooms immaculate, Cleaners attentive to details, everyone goes the extra mile. Definitely a well trained group. Every single staff exudes a sense of warmth and are genuine in how they deal with customers. Special thanks to Sherry Zhou from the club lounge. You will never know that I was feeling down from trying to...

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Helpful?
Thank Ton T
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Ton T, Thank you for your stay with us at Crowne Plaza Suzhou. We are very glad to know that our staff and service helped make your visit enjoyable. Your encouraging review will help us motivate service quality even further as we hope to exceed ever beyond guest expectations. Please rest assured that your generous words of praise will...

Chicago, Illinois
Reviewed 4 weeks ago

Once again my business took me to Suzhou (in February and March), and once again, I was completely satisfied with my stay at the Crowne Plaza! The beautiful property was once again immaculate. From the lush landscaping to the glistening marble flooring, every corner is spotless. As a frequent traveler, the use of a fitness center is very important to...

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Helpful?
Thank Joe M
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Joe M, Thank you very much for taking your valuable time to write such a detailed review regarding your recent stay with us. We are pleased to know that you appreciated the landscape, cleanliness, fitness center equipment and especially the service of our hotel. Being our valued guest, your opinion and feedback is extremely important to us, as it...

Montreal, Canada
Reviewed 4 weeks ago

This was my first visit to Suzhou and to the Crown Plaza Hotel; it was a great experience far surpassing my expectations The staff are so sweet, intelligent, attentive courteous and helpful. I was especially enthralled with the young and excellent lounge staff, Flora, Sherry, Sue, Alisa, Neal, George and Tony who made me feel extra special, I shall not...

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Helpful?
Thank frasedbv
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear frasedbv, Thank you for choosing Crowne Plaza Suzhou and for leaving such a motivating review for us. It’s our great honor to have your compliments on the staff and service. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you once again and we...

Reviewed 4 weeks ago

This is my third time stayed in this hotel, the reason why I'm always choose this hotel when I'm in Suzhou, this is because it is not only the best hotel but also the hotel make me feel like a home. Their staff is awesome, incredible nice and very polite. The room is spacious, nice and clean. The great food...

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Helpful?
Thank Ooi K
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Ooi K, On behalf of our entire team I would like to sincerely thank you for coming to stay with us and for taking the time to share such a detailed review. We are delighted that we were able to impress you with our room, food and especially the service that helped make your stay more memorable. Please rest...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Less than 25 minutes by Shanghai-Nanjing Intercity Railway from bustling Shanghai, Crowne Plaza Suzhou ideally located in the Suzhou Industrial Park and set against the scenic backdrop of beautiful Jinji Lake. 10 minutes away from city center and minutes away from the Expo center, Suzhou Science and Arts Center and walking distance from Li Gongdi, Rainbow Walker, Times Square entertainment and shopping areas. Crowne Plaza Suzhou has a choice of 344 spacious and tastefully furnished guest rooms and each room overlook both the lake and gardens. For a diverse and dramatic world of dining experience and take a culinary adventure to from 6 stylish restaurants, bars and lounges with hotel s acclaimed cuisines and personalized service. 12 multi-function meeting rooms and a 1066 SQM pillar-less Crowne Ballroom with 800 SQM pre-function area are designed to seat from as few as 10 to as many as 1,000 guest in a variety of Configurations. We ve put together a comprehensive range of products and services called Meeting Success. Hotel offers an arrange of recreation, from the state-of-the-art fitness center, indoor and outdoor swimming pool, Tea Tree Spa and marina, guaranteed to leave you relaxed and recharged for your next working day. You'll agree that in the storied city of Suzhou, The Place To Meet is Crowne Plaza Suzhou. ... more   less 

Additional Information about Crowne Plaza Hotel Suzhou

Address: No.168 Xinggang Street, Suzhou 215021, China (Formerly New Suzhou International Hotel)
Region: China > Jiangsu > Suzhou
Price Range: $207 - $363 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza Hotel Suzhou 5*
Number of rooms: 344
Reservation Options:
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Also Known As:
Crowne Plaza Suzhou
Hotel Style:
#1 Business Hotel in Suzhou
#2 Spa Hotel in Suzhou
#2 Romantic Hotel in Suzhou
#3 Family Hotel in Suzhou
#4 Luxury Hotel in Suzhou
#30 Best Value Hotel in Suzhou
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Suzhou staff and other travellers.
2 questions
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Questions? Get answers from Crowne Plaza Hotel Suzhou staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request for a lake view or club room. Note it may cost you more.”
M_Globe_Traveller, 22 May 2017 | Read review
“Some rooms have view of the harbour.”
morganar271, 17 May 2017 | Read review
“Ask for a lake view room!”
panizz0, 14 May 2017 | Read review
“Specifically ask for a room facing middle of lake, and not just a room with lake views.”
KawaiiBoi, 4 May 2017 | Read review
“Lake view rooms are available, but a bit pricier. Construction from the Dongfengzhimen project can make access a bit tricky.”
joemD8652SF, 28 Apr 2017 | Read review
5 of 5
Ctrip.com
US$134* /night
View Deal
Booking.comUS$142
CrownePlaza.comUS$141
PricelineUS$142
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*Disclaimer
Prices are for 1 room, 2 adults
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