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Crowne Plaza Hotel Suzhou

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#4 of 1,413 Hotels in Suzhou
Certificate of Excellence
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Crowne Plaza Hotel Suzhou
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860 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hotel Suzhou
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Showing 474: English reviews
Shanghai, China
Reviewed 2 weeks ago

Amazing and awesome place to stay and work. The architecture and surrounding around this hotel is incredible. The staff are so friendly and willing to help at all time. Morina Zhang is one of the example of what a friendly staff can do to ensure guests are having a pleasant stay in the hotel. They are also many other staff...

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Helpful?
Thank branleowsurf
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear branleowsurf, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our architecture, surrounding and service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests to indulge in the best they deserve. Once...

Leicester, United Kingdom
Reviewed 2 weeks ago via mobile

I was satisfied with selecting this Crown plaza as my destination in Suzhou. The environment was anazing made me feel stay at home. Perfect service and considerate people in this hotel especially when I met Morina, she helped me a lot when check-in and check-out.

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Helpful?
Thank zw120
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear zw120, Thank you very much for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. Your generous words of praise about our environment and service are highly appreciated. We take our guest comments very seriously and always strive to provide comfortable and...

Reviewed 2 weeks ago

My friends and I enjoyed the most interesting trip with this hotel. Hotel services are perfect. All the staff are warm-hearted and helpful especially the one named Morina. Also, the swimming pool is extremely great! I will definitely go there again and recommend you guys go have a look!

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Helpful?
Thank Yijia L
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Yijia L, We would like to sincerely thank you for coming to stay with us and for taking the time to share your wonderful feedback. We are delighted to know that you enjoyed your stay with us and that our staff and swimming pool made your stay experience more memorable. We will continue to strive in delivering quality service,...

Chomutov, Czech Republic
Reviewed 3 weeks ago

Spectacular setting next to the lake, great rooms, service staff is friendly and well trained, several restaurants and shops, English speaking staff, very convenient for international guests. Concierge service with shuttle bus to local destinations.

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Helpful?
Thank hjhermann
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear hjhermann, Thank you for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to impress you with our lake view, room, staff, restaurants, shops and shuttle bus service. It is truly our great honor to have the support from our distinguished guests like you. Your encouraging review will help...

Guadalajara, Mexico
Reviewed 3 weeks ago

The hotel is pretty amazing the staff very kind and helpful, the room was perfect, and the manager Pavel excellent guy with nice attitude, i will not doubt to coming back, i just stayed for one night hopefully in the future i can stay more.

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Helpful?
Thank OmarCelaya
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear OmarCelaya, Thank you for sharing your valuable comments with us. Guest comments like yours are paramount for allowing us to focus our attention where guests feel it is necessary. We are very glad to know that our room and service helped make your visit enjoyable. Your encouraging review will help us constantly improve our quality even further as we...

Reading, Pennsylvania
Reviewed 3 weeks ago via mobile

You can't find a more interesting hotel design. This is by far the most interesting architecture I have seen. The hotel is like a ship with rooms full of wood and marble. The service is warm and after few days you feel like you are home. Everybody is doing their best to make you feel welcome. Love to stay here.

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Helpful?
Thank gsternwald
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear gsternwald, Thank you for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. Many guests choose this hotel because of the cruise ship theme and service of our hotel. We take our guest comments very seriously and always strive to provide comfortable...

Edinburgh, United Kingdom
Reviewed 3 weeks ago

I love the Crowne Plaza. There is probably nothing to fault the hotel for. The staff are excellent and extremely helpful and courteous at all time. The rooms are very well appointed (and even have an umbrella for when it rains!). My favourite is the buffet for dinner and breakfast - quite outstanding in my opinion. The 25m swimming pool...

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Thank Fraser A
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Fraser A, Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Suzhou. We are glad to note that we were able to impress you with our staff, room, food and swimming pool. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Please...

Suzhou, China
Reviewed 3 weeks ago

The Crowne Plaza Suzhou is always a great place to stay. I have stayed at this hotel many times. Everyone at check in and during your stay form the cleaning staff to the GM are all friendly and will take care of any of you needs. They always exceed my expectations.

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Helpful?
Thank Hank0212
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Hank0212, Thank you for taking the time to share such an encouraging review with us. We are delighted to read that you have enjoyed your stay and were especially impressed by our staff and service. Being our valued guest, your feedback will help us to further enhance and shape our service in delivering a truly memorable and authentic experience...

Eden Prairie, Minnesota
Reviewed 3 weeks ago

I travel to Suzhou several times a year and always stay at the Crown Plaza. The rooms are clean and very spacious, and the staff is extremely helpful and always so pleasant. My favorite part of the hotel is the wonderful food! In the morning, the breakfast buffet is amazing, and the fish n chips at the Tboat restaurant is...

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Helpful?
Thank 65JWilson
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear 65JWilson, Thank you for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. Your generous words of praise about our room, staff and food are highly appreciated. We will continue to strive in delivering quality services, allowing our guests to indulge in...

Mannheim, Germany
Reviewed 3 weeks ago

Stayed in three different hotels in Suzhou so far as part of business travels and by far this is my favourite with one exception: they need to fix their air-con issues! Rooms spacious & clean, very nice Bar area, wonderful breakfast with almost everything you could ask for, good Gym, very attentive & helpful guest manager (Pavel Muller if I...

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Helpful?
Thank AnCoTA
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear AnCoTA, Thank you for taking the time to share your feedback regarding the recent stay with us at Crowne Plaza Suzhou. We are very glad to know that our room, bar, breakfast, gym, location and staff helped made your stay experience more memorable. With regard to your comment about the air conditioning, please do accept our apologies for the...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Less than 25 minutes by Shanghai-Nanjing Intercity Railway from bustling Shanghai, Crowne Plaza Suzhou ideally located in the Suzhou Industrial Park and set against the scenic backdrop of beautiful Jinji Lake. 10 minutes away from city center and minutes away from the Expo center, Suzhou Science and Arts Center and walking distance from Li Gongdi, Rainbow Walker, Times Square entertainment and shopping areas. Crowne Plaza Suzhou has a choice of 344 spacious and tastefully furnished guest rooms and each room overlook both the lake and gardens. For a diverse and dramatic world of dining experience and take a culinary adventure to from 6 stylish restaurants, bars and lounges with hotel s acclaimed cuisines and personalized service. 12 multi-function meeting rooms and a 1066 SQM pillar-less Crowne Ballroom with 800 SQM pre-function area are designed to seat from as few as 10 to as many as 1,000 guest in a variety of Configurations. We ve put together a comprehensive range of products and services called Meeting Success. Hotel offers an arrange of recreation, from the state-of-the-art fitness center, indoor and outdoor swimming pool, Tea Tree Spa and marina, guaranteed to leave you relaxed and recharged for your next working day. You'll agree that in the storied city of Suzhou, The Place To Meet is Crowne Plaza Suzhou. ... more   less 

Additional Information about Crowne Plaza Hotel Suzhou

Address: No.168 Xinggang Street, Suzhou 215021, China (Formerly New Suzhou International Hotel)
Region: China > Jiangsu > Suzhou
Price Range: $214 - $321 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza Hotel Suzhou 5*
Number of rooms: 344
Reservation Options:
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Also Known As:
Crowne Plaza Suzhou
Hotel Style:
#1 Business Hotel in Suzhou
#2 Spa Hotel in Suzhou
#2 Romantic Hotel in Suzhou
#3 Family Hotel in Suzhou
#4 Luxury Hotel in Suzhou
#36 Best Value Hotel in Suzhou
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Suzhou staff and other travellers.
2 questions
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Questions? Get answers from Crowne Plaza Hotel Suzhou staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Spire members will have access to the club lounge, and TWO story rooms with a grand in-room tub!”
 of 5 bubbles tedhess2017, 23 Mar 2017 | Read review
“Corner rooms are quiet.”
 of 5 bubbles V3264KFclaudiad, 20 Mar 2017 | Read review
“definitely not the nearest to the malls about 15 to 30 mins to some tourist attractions.”
  • View from the room
 of 5 bubbles , 10 Mar 2017 | Read review
“All the rooms are great!!”
 of 5 bubbles OmarCelaya, 3 Mar 2017 | Read review
“You must have the buffet dinner at least once! Fabulous!”
 of 5 bubbles FraserA792, 1 Mar 2017 | Read review
5 of 5