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Xiangxuehai Hotel Suzhou Youlian

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Traveller (114)
Room & Suite (42)
Dining (8)
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Overview
  • Excellent17%
  • Very good50%
  • Average18%
  • Poor11%
  • Terrible4%
4 Jul 2017
“Great Location”
9 Jan 2017
“Do not recommend this hotel...smells of cigarette smoke”
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Room Service
4 Star Hotel
All hotel details
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Reviews (207)
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11 - 15 of 76 reviews
Reviewed 23 August 2016 via mobile

I stayed here for one night on a business trip. I would stay again, but only if I was nearby and it was a deal. The Good : Lobby desk spoke reasonable English even at 10:00pm check in. Receptionist on the phone also spoke English...More

Thank chadontheroad
Response from rickdong8888, Manager at Xiangxuehai Hotel Suzhou YoulianResponded 29 August 2016

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

Reviewed 21 July 2016

This hotel was part of a tour package .It was a pleasant surprise after reading bad reviews .Rooms are really big clean ,no smells About 5 min walk to large supermarket that sells alcohol ,clothes ,groceries ,close to a pharmacy but no one spoke English...More

Thank farloon2
Response from rickdong8888, Manager at Xiangxuehai Hotel Suzhou YoulianResponded 22 July 2016

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Reviewed 28 June 2016

The actual hotel is ok but all around is empty of being demolished. It did not feel safe to walk around at night and apart from a local supermarket nowhere to go. Asked about spa/massage but it was only available with someone coming to your...More

1  Thank janet t
Response from rickdong8888, Manager at Xiangxuehai Hotel Suzhou YoulianResponded 1 July 2016

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome...More

Reviewed 28 June 2016 via mobile

We stayed in a number of hotels whilst travelling around China and this one was by far the worst - the bedroom was smaller lots of the lights didn't work the bed was not comfortable. We were glad to say we only stayed their one...More

Thank Brenda M
Response from rickdong8888, Manager at Xiangxuehai Hotel Suzhou YoulianResponded 1 July 2016

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments...More

Reviewed 9 June 2016

We stayed here 2 nights as part of a group tour. The rooms are a nice size and there was no noticeable smoke smell as has been mentioned in other reviews. However cleaning left a lot to be desired ; there were stains on the...More

Thank Bondi_Phil
Response from rickdong8888, Manager at Xiangxuehai Hotel Suzhou YoulianResponded 12 June 2016

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments...More

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About
Amenities
Top amenities
Room Service
Restaurant
Free Parking
Bar/Lounge
Pool
Spa
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Babysitting
Things to do
Restaurant
Bar/Lounge
Pool
Spa
Fitness Centre with Gym / Workout Room
Indoor pool
Details
Price range
US$57 - US$62 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Spa Hotel in Suzhou
#56 Luxury Hotel in Suzhou
#62 Best Value Hotel in Suzhou
Room types
Non-Smoking Rooms, Suites, Kitchenette
Details
Price range
US$57 - US$62 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Spa Hotel in Suzhou
#56 Luxury Hotel in Suzhou
#62 Best Value Hotel in Suzhou
Room types
Non-Smoking Rooms, Suites, Kitchenette
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Traveller (114)
Room & Suite (42)
Dining (8)
Pool & Beach (1)
Business Centre & Event Rooms (10)
Questions & Answers
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Glenys S
11 October 2016|
AnswerShow all 2 answers
Response from chadontheroad | Reviewed this property |
Yes.
1
Vote
Margaret D
20 September 2016|
AnswerShow all 5 answers
Response from Desma P | Reviewed this property |
Hi Margaret. So sorry I didn't get answer earlier. Coffee packages and kettle in room (we took our own brand of instant coffee though as we like a certain brand).
1
Vote
Room Tips
"On holiday in China there is little time for looking at the view. Cleanliness and comfort are what counts."
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"ASk for 10th floor and non smooking, but that doesn't guarante that someone hasn't smoked in it."
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"Take rooms at floor 10 or above."
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"I cannot recommend this hotel due to the very poor location, the surrounding area being demolished and its..."
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