Overall this is a GOOD hotel for businesses. Check-in was terrible. No staff in the lobby take care of guests. Let guests having chaos in lining up for check-in. The front desk staff looked so tired with no greetings to the guests. The hotel charged deposit twice time when I have already paid deposit on reservation app. Hotel also charged a deposit to borrow an umbrella, through the concierge staff’s personal WeChat. At the same time a lady also want to borrow umbrella and she took it without a deposit. Confused. Cigarette on the lobby Floor!!! Good Side: guest room is big, clean, and modern. Pretty good for a business trip. The location is good. Subway just near the hotel. The Japanese restaurant located on the 5th floor is worth to try. Recommended.
My overall rating is 4+. But given the price I paid , I would very much like to raise my rating to 5-. This was my first stay at a Nikko hotel and it didn't fail my expectation. The room was quite typical business hotel style. It sacrificed some space in order to install a large bathtub and thus you had a very large shower room but relatively compact vanity and toilet, a strong sense of Japanese culture. The electric bidet seat and electric glass reminded you this was a very modern hotel. The breakfast was very enjoyable, definitely five star standard, with variety of food choices. The quality of material was nice and food was carefully prepared. The buffet lunch was also nice. The hotel definitely deserves a comeback.
When a hotel continues to charge high season rates but offers a level of service McDonalds would be embarrassed about it’s time to resign the business, fire the GM (in hiding) and F&B director (in hiding). This is a hotel, where it’s management either lacks the intelligence or the ability to deliver a quality experience - tells something about both the professional level and genuine interest in the job. I have to admit the rooms director is probably the only respectful person (take a bow) that deserves the title “director” the rest can find a job in McDonald’s to learn a little about service - I use this basic reference to illustrate one point, the hotel f&b is a failure. How to fix the problem? fire the F&B director - this is the best thing the hotel can do. Not only is this person an expensive hire that the hotel can’t afford at this time - their demonstrated abilities are useless and even detrimental to the brand. It is times like this when f&b could shine, instead a weak director fails and does so spectacularly, with stale pastries, long life milk, watery juice, inedible everything else - to the point where (other than oranges) one wonders if they are serving 7-eleven meals passed off as 5 star hotel meals...I believe there’s no F&B director at this hotel, if there is, there shouldn’t be. It’s time to rethink the brand - and give it up - or read this - and fix the problem. Think about your job and the brand and deliver a brand experience...or resign. …
In Suzhou on business for a few days. The supplier I was visiting recommended the Hotel Nikko. Great suggestion. The hotel is clean, modern, and comfortable. The staff is top notch. Friendly, courteous, and professional. Please know this, very few of the staff speak English very well. I am absolutely not complaining, because I can guarantee you that their English (as little as it may be) is infinitely better than my Mandarin. The hotel is incredibly quiet. Next to a busy road, and I rarely heard anything. Because of the tight and late night schedule, I ate most of my meals in the lobby bar area. The burger was decent but way too salty. The fries were amazing. The pasta dishes were all quite good. The breakfast buffet was adequate, but there was no rotation in the selections. I was there for a full week, and there were the same selections every day. There was a wide variety of food to choose from, and the ramen noodles were fantastic. Yes, ramen for breakfast. The location of the hotel is awesome. There is a large mall right next to the hotel with six floors of shops, and many food court selections. You are also within walking distance to many other restaurants and one particularly fantastic expat bar. Why only four stars? Really nice hotel, but there wasn't anything about the place that stood out. Nothing remarkable. That's not a bad thing. But not a five star.…
I have managed to stay twice in past 4 months due to it’s huge popularity. The room ins clean, neat and tidy. The breakfast spread is wide but repetitive everyday. English entertainment program is just HBO. Overall, a very good hotel.
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