We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Nikko Suzhou

Save
Share
No.368 Changjiang Road, Suzhou New District, Suzhou 215011 China
Lowest prices for your stay
US$78
View deal
Expedia.com
Hotels.com
Travelocity
eDreams
Orbitz.com
View all 17 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (141)
Room & Suite (50)
Dining (40)

About

#47 of 1,552 hotels in Suzhou
Location
Cleanliness
Service
Value
Hotel Nikko Suzhou located in SND, in Suzhou, Jiangsu Province, China. Easy access to Suzhou Amusement Land Subway Station which gives direct access to Suzhou Station in just 25 minutes with easy access to all areas you want in Suzhou. This Suzhou Hotel provides the most anticipated and world-class service according to guest's preference and personality. There are 478 rooms (link to Room) with 11 kinds of room types including business, family and apartment room which can satisfy different requirements. There are four elegant modern dining places (link to dining) including All Day Dining, Chinese Restaurant, Japanese Restaurant and Lobby Lounge. You can have the delicacies from all over the world. Our exquisite and considerate service will give you an unprecedented experience. Two pillar-less banquet rooms with a respective area of 1,300 ㎡ (Grand Ballroom) and 970 ㎡(Junior Ballroom), eight meeting rooms which can meet the various demands of customers. The world-class coordination and professionalism, our Event & Wedding Planner guarantees the success of your activity. With relaxation places like gym, indoor swimming pool, sauna (dry&steam) and jacuzzi you can completely release your pressure and light up your mood. Travel to Suzhou, China, and experience the graceful and attractive historic city.
Read more
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Airport transportation
Business Centre with Internet Access
Parking
Wifi
Indoor pool
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Massage
Steam room
Baggage storage
Concierge
Shops
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Show more
Room features
Air conditioning
Desk
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Whirlpool bathtub
Telephone
Clothes rack
Wake-up service / alarm clock
Bath / shower
Hair dryer
Show more
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family
Languages Spoken
English, Chinese, Japanese
88Reviews0Q+A5Room tips
Traveller rating
  • 44
  • 26
  • 14
  • 2
  • 2
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Vincent X wrote a review Oct 2020
Philadelphia, Pennsylvania8 contributions1 helpful vote
Overall this is a GOOD hotel for businesses. Check-in was terrible. No staff in the lobby take care of guests. Let guests having chaos in lining up for check-in. The front desk staff looked so tired with no greetings to the guests. The hotel charged deposit twice time when I have already paid deposit on reservation app. Hotel also charged a deposit to borrow an umbrella, through the concierge staff’s personal WeChat. At the same time a lady also want to borrow umbrella and she took it without a deposit. Confused. Cigarette on the lobby Floor!!! Good Side: guest room is big, clean, and modern. Pretty good for a business trip. The location is good. Subway just near the hotel. The Japanese restaurant located on the 5th floor is worth to try. Recommended.
Read more
Date of stay: October 2020Trip type: Travelled with family
Helpful
Share
Urban Reality wrote a review Sep 2020
Beijing, China174 contributions28 helpful votes
My overall rating is 4+. But given the price I paid , I would very much like to raise my rating to 5-. This was my first stay at a Nikko hotel and it didn't fail my expectation. The room was quite typical business hotel style. It sacrificed some space in order to install a large bathtub and thus you had a very large shower room but relatively compact vanity and toilet, a strong sense of Japanese culture. The electric bidet seat and electric glass reminded you this was a very modern hotel. The breakfast was very enjoyable, definitely five star standard, with variety of food choices. The quality of material was nice and food was carefully prepared. The buffet lunch was also nice. The hotel definitely deserves a comeback.
Read more
Date of stay: August 2020
Location
Cleanliness
Service
Trip type: Travelled on business
Helpful
Share
Alex_C2712 wrote a review Apr 2020
Beijing, China5 contributions4 helpful votes
When a hotel continues to charge high season rates but offers a level of service McDonalds would be embarrassed about it’s time to resign the business, fire the GM (in hiding) and F&B director (in hiding). This is a hotel, where it’s management either lacks the intelligence or the ability to deliver a quality experience - tells something about both the professional level and genuine interest in the job. I have to admit the rooms director is probably the only respectful person (take a bow) that deserves the title “director” the rest can find a job in McDonald’s to learn a little about service - I use this basic reference to illustrate one point, the hotel f&b is a failure. How to fix the problem? fire the F&B director - this is the best thing the hotel can do. Not only is this person an expensive hire that the hotel can’t afford at this time - their demonstrated abilities are useless and even detrimental to the brand. It is times like this when f&b could shine, instead a weak director fails and does so spectacularly, with stale pastries, long life milk, watery juice, inedible everything else - to the point where (other than oranges) one wonders if they are serving 7-eleven meals passed off as 5 star hotel meals...I believe there’s no F&B director at this hotel, if there is, there shouldn’t be. It’s time to rethink the brand - and give it up - or read this - and fix the problem. Think about your job and the brand and deliver a brand experience...or resign.
Read more
Date of stay: April 2020
Helpful
Share
Response from Nikko_Suzhou, Public Relations Manager at Hotel Nikko Suzhou
Responded 11 Jun 2020
Warm greetings from Hotel Nikko Suzhou. Thank you very much for staying with us and for taking the time to write your valued comment. It gives us great pleasure to know that you were pleased with our rooms. We have noted your comments regarding the service and breakfast buffet food quality. Please accept our sincere apologize for any inconvenience caused. Due to the special circumstance, we’ve adjust the buffet presentation as semi-buffet, and we were assure that the beverages were all in the expiration date. Also I would like to assure you that I have discussed your feedback with the Heads of Department concerned to take corrective measures for overall improvement. A famous Chinese poet once declared, “In heaven there is paradise, on earth there is Suzhou and Hangzhou.” We look forward to welcoming you back to your next stay at Hotel Nikko Suzhou.
Read more
eporter0006 wrote a review Jun 2019
Grand Haven, Michigan147 contributions67 helpful votes
In Suzhou on business for a few days. The supplier I was visiting recommended the Hotel Nikko. Great suggestion. The hotel is clean, modern, and comfortable. The staff is top notch. Friendly, courteous, and professional. Please know this, very few of the staff speak English very well. I am absolutely not complaining, because I can guarantee you that their English (as little as it may be) is infinitely better than my Mandarin. The hotel is incredibly quiet. Next to a busy road, and I rarely heard anything. Because of the tight and late night schedule, I ate most of my meals in the lobby bar area. The burger was decent but way too salty. The fries were amazing. The pasta dishes were all quite good. The breakfast buffet was adequate, but there was no rotation in the selections. I was there for a full week, and there were the same selections every day. There was a wide variety of food to choose from, and the ramen noodles were fantastic. Yes, ramen for breakfast. The location of the hotel is awesome. There is a large mall right next to the hotel with six floors of shops, and many food court selections. You are also within walking distance to many other restaurants and one particularly fantastic expat bar. Why only four stars? Really nice hotel, but there wasn't anything about the place that stood out. Nothing remarkable. That's not a bad thing. But not a five star.
Read more
Date of stay: May 2019
Location
Cleanliness
Service
Trip type: Travelled on business
Room Tip: No bad rooms.
See more room tips
2 Helpful votes
Helpful
Share
Response from Nikko_Suzhou, Public Relations Manager at Hotel Nikko Suzhou
Responded 21 Aug 2019
Warm greetings from Hotel Nikko Suzhou. Thank you very much for staying with us and for taking the time to write your valued comment. It gives us great pleasure to know that you were pleased with our services and that your stay was an enjoyable one. We have noted your comments regarding repetitive breakfast. Please accept our sincere apologize for any inconvenience caused. We would like to assure you that we have discussed your feedback with the Heads of Food and Beverage Department concerned to take corrective measures for overall improvement, also, we are five-star hotel. A famous Chinese poet once declared, “In heaven there is paradise, on earth there is Suzhou and Hangzhou.” We look forward to welcoming you back to your next stay at Hotel Nikko Suzhou.
Read more
Ultrajs wrote a review May 2019
Singapore, Singapore24 contributions4 helpful votes
I have managed to stay twice in past 4 months due to it’s huge popularity. The room ins clean, neat and tidy. The breakfast spread is wide but repetitive everyday. English entertainment program is just HBO. Overall, a very good hotel.
Read more
Date of stay: May 2019Trip type: Travelled on business
Helpful
Share
Response from Nikko_Suzhou, Public Relations Manager at Hotel Nikko Suzhou
Responded 21 Aug 2019
Warm greetings from Hotel Nikko Suzhou. Thank you very much for staying with us and for taking the time to write your valued comment. It gives us great pleasure to know that you were pleased with our services and that your stay was an enjoyable one. We have noted your comments regarding repetitive breakfast. Please accept our sincere apologize for any inconvenience caused. We would like to assure you that we have discussed your feedback with the Heads of Food and Beverage Department concerned to take corrective measures for overall improvement. A famous Chinese poet once declared, “In heaven there is paradise, on earth there is Suzhou and Hangzhou.” We look forward to welcoming you back to your next stay at Hotel Nikko Suzhou.
Read more
Previous
PRICE RANGE
US$78 - US$139 (Based on Average Rates for a Standard Room)
LOCATION
ChinaJiangsuSuzhou
NUMBER OF ROOMS
478
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Hotel Nikko Suzhou
Which popular attractions are close to Hotel Nikko Suzhou?
Nearby attractions include Heshan Park (1.1 km) and Green Ridge Plaza (0.6 km).
What are some of the property amenities at Hotel Nikko Suzhou?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hotel Nikko Suzhou?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Nikko Suzhou?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Nikko Suzhou?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Nikko Suzhou?
Conveniently located restaurants include Daji, PerBacco Italian Cusine (Yangguang Mall), and DuoDuo Wang Hong Kong Style Tea Restaurant.
Are there opportunities to exercise at Hotel Nikko Suzhou?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Hotel Nikko Suzhou have an airport shuttle?
Yes, Hotel Nikko Suzhou offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Nikko Suzhou?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Nikko Suzhou offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Nikko Suzhou?
The staff speaks multiple languages, including English, Chinese, and Japanese.