We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Pullman Wuxi New Lake

No.30 Hefeng Road, New District, Wuxi 214135 China
avatar-imageavatar-imageavatar-image
Traveller (298)
Dining (45)
Room & Suite (18)

View prices for your travel dates

Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#7 of 322 hotels in Wuxi
Location
Cleanliness
Service
Value
Pullman Wuxi New Lake is strategically located in the CBD of Wuxi Xinwu District, a mere 15-minute drive to the Wuxi International Airport and 5-minute away from the Shanghai-Beijing high speed train station. It boasts 404 exceptionally well-appointed suites and guestrooms, equipped to meet the demands of today's modern business traveler. The hotel offers a choice of 4 restaurants, ranging from international cuisine to local and regional delicacies. Rejuvenation comes easy with options like a breathtaking indoor swimming pool, well-equipped gym and a therapeutic Spa. Featuring Wuxi's only 'Ladies Floor'- designed for the female executive seeking comfort, style and exclusivity. Complimentary Wi-Fi access is available throughout the hotel.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Karaoke
Table tennis
Kids stay free
Parking
Wifi
Paid wifi
Hot bath
Indoor pool
Heated pool
Coffee shop
Restaurant
Breakfast buffet
Children Activities (Kid / Family Friendly)
Airport transportation
Shuttle bus service
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Shops
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Show more
Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.5 of 5 stars
HOTEL STYLE
Trendy
Luxury
Languages Spoken
English, Chinese
532Reviews3Q+A16Room tips
Traveller rating
  • 420
  • 76
  • 17
  • 7
  • 12
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Sort by:
Most Recent
avatar-image
Champion F wrote a review Jun 2014
Shanghai1 contribution1 helpful vote
1.When I drove to the hotel, there were no signposts (the main road nearby your hotel is under constraction), it is inconvenience for a traveller to find the destination. 2.When I arrived to your hotel, no one approach for a luggage assistance. (I arrived together with my wife and my 3 yrs old son and my son was in a sleeping at the moment and my wife has to hold him.) 3.When I checked in, no one ask me for the preference and no one knows I need the baby cot until I asked. (this information was given when I book your hotel through accorhotel.com, it should be ready, not until I ask.) 4.When we use the pool, we asked the locker key, but no one gave us a direction, until we found we were not in the right way. (It's simple that direct or escort the guest when arrive) BTW, the
Read more
Review collected in partnership with Accorhotels.com
Date of stay: June 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Pullman_Wuxi, Manager at Pullman Wuxi New Lake
Responded 11 Jun 2014
Thank you for taking the time to tell us again about your experience at Pullman Wuxi New Lake. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. For the problems you mentioned above, please rest assured that we will recruit more staff and improve the staff training to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Francois B wrote a review May 2014
Shanghai, China135 contributions118 helpful votes
Very nice hotel located in a quiet / apart side of Wuxi. Hotel is niet and clean. Staff is very helpful and friendly. Breakfast is awesome. Rooms are spacious, well decorated and well illuminated (rare in china). Due to the lack of occupancy, the restaurant carte and the serving timing is still far out of expectation for such a classy hotel. However, you can easily book a taxi and find you in the center to dine yet still enjoy the Pullman Wuxi lake. My favorite hotel in Wuxi
Read more
Date of stay: April 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Pullman_Wuxi, Manager at Pullman Wuxi New Lake
Responded 14 May 2014
We very much appreciate your comments regarding your stay at Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Gemhunter2000 wrote a review May 2014
Hong Kong12 contributions25 helpful votes
Hotel is located in city's new HITEC zone and quite a number of development undergoing in vicinity. A nice place for one who wants to have a retreat after a busy day. Inner décor is tastefully done and complemented with full 5 star facilities. You may keep yourself completely tied up in house with a nice gym and great indoor pool. Staff are happy and responsive to your need. This is probably the main reason I put it on my priority list for visit to the city.
Read more
Review collected in partnership with Accorhotels.com
Date of stay: May 2014
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Pullman_Wuxi, Manager at Pullman Wuxi New Lake
Responded 12 May 2014
We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bella Wang Asst. Mar&Com Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
avatar-image
Wei H wrote a review May 2014
Changde, China1 contribution
Encounters bathroom glass blew. The hardware is good, but the experience of this "glass blew" and found this hotel staff is a problem! At the time, the next morning at 6:00 to stay a little more, I was suddenly awakened by the sound sleep soon collapsed, and I thought I hanging clothes out, the results went to the bathroom and saw that the bathroom all the blasting of a glass , slag glass everywhere. Fortunately, son and I are sleeping. I immediately phone the front desk to send staff to come see, come into the room after staff members looked left without saying a word, I try to sleep again, how could not sleep, thinking about the initiative, such as hotel contact me, you can follow but there is no telephone interviews and solutions, I waited until a child again asked for the
Read more
Review collected in partnership with Accorhotels.com
Date of stay: May 2014
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Pullman_Wuxi, Manager at Pullman Wuxi New Lake
Responded 12 May 2014
Thank you for taking the time to tell us about your experience at Pullman Wuxi New Lake. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. For the in-door incident and our service problem, please rest assured that we are looking into this case seriously and will provide you a satisfying reply as soon as possible. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
avatar-image
Maxine B wrote a review Apr 2014
Melbourne, Australia2 contributions
Location is not ideal if you are a tourist visiting Wuxi, because it is in a very quiet new district IT software park, hence far away from main attractions, restaurants and transport a 30 minute trip by taxi to main centre. WiFi was too slow and became an issue as I was in Wuxi on business over 2 days. But on balance my room was very comfortable with a large bathroom well appointed and very clean. The executive lounge was superb and was the breakfast with an extensive array of food.
Read more
Date of stay: March 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Pullman_Wuxi, Manager at Pullman Wuxi New Lake
Responded 24 Apr 2014
We very much appreciate your comments regarding your stay at Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As for the WiFi problem, please rest assured that our IT department will follow up testing and the improvement to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a nice day!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
axio99 wrote a review Apr 2014
Singapore120 contributions47 helpful votes
Hotel is pretty far from the main train station and you need to ask the concierge to call for a taxi everytime you want to go out. As I was there over the weekends, it was very quiet as the area is located in the software park. Hotel is located very far from the main attractions except for the old town area. I checked in very early and my requested non-smoking room was not available so I was given a smoking room but there was no smoking smell so which is good and I believed the room i was given was a bigger size room as well. Did not include breakfast in my package so cannot say how good or bad it is. There were fireworks that went out some distance away from the hotel but i can hear it clearly. The windows to look out of the room was very dirty which was unfortunate
Read more
Date of stay: March 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Pullman_Wuxi, Manager at Pullman Wuxi New Lake
Responded 3 Apr 2014
We very much appreciate your comments regarding your stay at Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At Pullman, we strive to provide a superior service experience for every customer and take guest comments seriously. So as for your feedback about the dirty windows, our HSKP department will deal with it soon to provide our guests with a better view. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
yifeng2014 wrote a review Mar 2014
Shenzhen, China1 contribution
nice equitment and warm welcome from hotel teams! room is big , quite ,convient to airport the food on japenese bar is fatasty! i got the early morning fight, hotel team prepare a nice breadfast box , very sweet:) thanks!
Read more
Date of stay: March 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Pullman_Wuxi, Manager at Pullman Wuxi New Lake
Responded 9 Mar 2014
We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
BigWayneD wrote a review Feb 2014
Sydney, Australia364 contributions148 helpful votes
The Pullman is located in the New District " hi tech " area 25 mins taxi ride south of downtown Wuxi. It's a new 5 star business hotel , rooms are spotless are Extremely well appointed. The staff go above and beyond to help us. I've stayed here 5 times & will be back 100% Well Worth the taxi ride
Read more
Date of stay: February 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Pullman_Wuxi, Manager at Pullman Wuxi New Lake
Responded 25 Feb 2014
We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Faysays wrote a review Feb 2014
Hamburg, Germany8 contributions4 helpful votes
well built new facility, deco lives up to Pullman brand image, room is super spacious, from the facility side, it was almost impeccable. but I do get the impression that the hotel is poorly managed at the moment, due the new year high booking demand, some guest aren't able to check in upon arrival(even at 5:00 PM),for breakfast,people have to wait in a queue like a cantine I also had an not so pleasant incident with the parking during the stay, well, the management is really not that well trained. as said, nice hotel, but the human resource has got a lot to do.
Read more
Review collected in partnership with Accorhotels.com
Date of stay: February 2014
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Pullman_Wuxi, Manager at Pullman Wuxi New Lake
Responded 7 Feb 2014
Thank you for taking the time to tell us about your experience at Pullman Wuxi New Lake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore please rest assured that professional and systematic training is on our schedule so as to improve our service quality . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
avatar-image
Glenn R wrote a review Feb 2014
Sydney, Australia145 contributions85 helpful votes
World-class quality hospitality is a living reality in Wuxi, an old city in southern Jiangsu province, People's Republic of China. Split in half by Lake Tai, Wuxi borders Changzhou to the west and Suzhou to the east. A less-than 45 minute pleasurable train ride from Shanghai, Wuxi is growing in importance as a tech-centre of sorts, which explains the growth of industry in that once-forgotten city that today is a promising investor’s paradise. This is my first visit to Wuxi. In my capacity as Asia’s Mr. Hospitality, it falls to me to review this relatively-new hotel and place before our more than 1.2 million-strong readership, my discoveries. As my train pulls up at Wuxi station, I keep the all expectations at bay, save the one hope that the hotel isn’t too far, the check-in is
Read more
Date of stay: January 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Pullman_Wuxi, Manager at Pullman Wuxi New Lake
Responded 10 Feb 2014
We very much appreciate your comments regarding your stay at Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Wuxi area.
PRICE RANGE
S$114 - S$127 (Based on Average Rates for a Standard Room)
LOCATION
ChinaJiangsuWuxi
NUMBER OF ROOMS
404
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

PULLMAN WUXI NEW LAKE (S̶$̶1̶1̶1̶) S$99: See 116 Hotel Reviews, Price Comparison and 374 Photos (China)