InterContinental Jinan City Center is located in the city center of commercial and tourist area with luxury branded Guihe Shopping Center on F1-F5 and next to Parc 66, Shimao and Quancheng Road. You could experience Spring City charming scenery by walking to the No. 1 Spring Under Heaven – Baotu Spring, one of the three most famous scenic spots – Daming Lake and one of the four largest spring groups – Heihu Spring, historical culture old street – Qushuiting Street, special snack street – Furong Street, and street restoring ancient ways – Kuan Hou Li or taking a city moat tour by gaily-painted pleasure-boat. Hotel does feature 366 well pointed rooms and suites, Café L6, Feast to Celebrities Chinese Restaurant, Connoisseur Dining French Restaurant, and Rooftop Garden, large pillar less Ballroom and 11 function rooms. 7th floor atrium lobby with roof glass skylight to let fresh air and natural light in, Rooftop Garden with a panorama view overlooking the Quancheng Square and city moat.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Comfortable and specious room. It was first day of CNY (Saturday). Not so busy. Quite in buffet restaurant and coffee shop. We had good time with my partner. Good view of daminglake. Morning breakfast buffet was tacked on food and drinks.
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Date of stay: January 2020Trip type: Travelled as a couple
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Spent 1 night here during a China roadshow in January 2020. Lovely hotel with a great room. Staff are very helpful, but unfortunately let down by their WiFi service. Had issues connecting and spent 30 minutes with the reception staff trying to get the WiFi on my phone working. They were extremely helpful and eventually worked out the issue. But because of this issue I missed a business call.
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Date of stay: January 2020Trip type: Travelled on business
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InterContinental Jinan City Center is the only choice when we need to book a room in Jinan. It has wonderful service and a very good location, few steps to 2 modern shopping malls, and near Quancheng Road and KuanHouLi. Free underground parking with hundreds of lots. Thanks Helen Du, she always arrange nice view rooms or suites for our trip. Thanks all staff with kindly care for our trip.
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Date of stay: June 2020
Rooms
Cleanliness
Service
Room Tip:best location, best view, quiet floor, wonderful experience
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Jinan Luneng Guihe InterContinental Hotel has a beautiful environment and convenient transportation nearby. The night view of the executive lounge on the 11th floor is very good. Xiao Chen's service is thoughtful and the dishes are rich. There are not only fruits, but also desserts. The room view is also good. The hotel is located in the city center. Liquancheng Square and Daming Lake are very close. Even walking is very convenient. The hotel service staff is very good, especially the lounge. The afternoon tea is also satisfactory. It is much better than some new hotels.
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Date of stay: August 2023Trip type: Travelled solo
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I do love the club lounge here, nice place, amazing happy hour food. June is a sweet girl with professional service and warm attitude, made it here like home. Appreciated! This hotel is on top of my list, no doubt.
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Date of stay: May 2020Trip type: Travelled on business
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Fabulous rooms. Beautiful hotel interior. Helpful staff. Great location with shopping plazas all in the vicinity.
But did have two gripes.
First, issue of giving Executive Lounge access to Platinum members. I was aware that some CP properties allow this while some others don't. Having read response in November 2014,in which GM of this hotel had replied in response to another Platinum member's complaint " In regards to the Club Lounge access, I apologize on behalf of the team, as that might have been communicated wrongly. It is a given that you as our valued Platinum member has access to the CP club lounge and its services.". When the lady at reception was informed of this, she just shrugged her shoulders and said no access to the lounge.
Secondly, the breakfast is simply lousy. Egg Corner manned by an untrained lady who, in my books, carries the honour of the slowest egg maker of all of China. But I must here appreciate the manager of this restaurant who personally knocked at my room to return Amex card I had left behind on my breakfast table.
All said, it is a luxury hotel with great staff.
I would stay here if I return to Jinan again.
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Date of stay: June 2015Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kathy C, Public Relations Manager at InterContinental Jinan City Center, an IHG hotel
Responded 25 Jun 2015
Thank you for taking time to post your feedback about your stay. We are so pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. Please accept our apology for the inconvenience during the breakfast, feedback like yours is very valuable to us and enable us to monitor our standards. As for the executive club issue, you will be entitled to the club benefits once your room being upgrade to club floors as one of the platinum members privilege. Thank you once again,we look very much forward to welcoming you back to stay with us in the future.
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This hotel was 100% renovated, and should have been functioning 100% as well, but there why so much problems?
During this trip to China, I stayed at 5 IHG-group hotels, and realized that there is something wrong with their China management. The built new fancy hotels all over China, and lack the expertise to keep them. I am a platinum-ambassador with IHG so I always got the better rooms and better service, and still, I didn’t find a single IHG hotel to be what it should be.
As a platinum, member I was upgraded to a bigger room getting room 1140, which was a beautiful well designed room. But then I realized that the phones didn’t work. I went down to the reception, and they sent a staff of 3-4 technicians that worked for about an hour and couldn’t fix it. So they then changed me to room 1136. In 1136 the light in the wardrobe didn’t work, and it took them 20 minutes to change the bulb! And my question is, can’t their staff check the rooms before giving it over to guests? In total they burnt me 2 hours of my precious time.
Every room has its own WiFi router, and the router ID is the room number, while the router password is a different 4-digit code. I was sure that this is enhanced internet security (what should and avoid “St. Regis Bangkok” style hacking). However, this is simply a bad joke! They don’t change the password every time guest changes and the security codes are written on the WiFi router which is located behind the TV (see attached picture).
WiFi is free (at least for members), but most of the time bandwidth was horrible, even worse than a 2G phone, needless to mention a 3G phone.
Executive lounge is a joke as well. Mostly an empty room, opening only 10:00 AM (no breakfast) and nothing really what to do there, not even tea during the day.
English of their staff is terrible, however most of them tried their best, mainly Mr. James and Ms. Gigi Zhao, but most of the time they were helpless.
======================== The IHG 50% discount hoax! Supposedly they were participating in the “Book on Fridays for 50% off”, and appeared on the IHG 50% off list of Friday 26/12/2014. But when I tried to book that rate, it didn’t appear. I also called the infamous IHG service desk (located in the Philippines) but they couldn’t help. I later emailed the hotel directly, and they replied “IHG Hotel Group really has this promotion for 50% discount on Friday only, but our hotel don't participate in this promotion. Please forgive me I can only help you to book a reservation for that price”. Well, I don’t blame them, as this is the hoax of IHG management. The Shijiazhuang Intercontinental was also supposed to participate in the same Friday sale, and there as well no one knew about that.
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Date of stay: January 2015
Value
Rooms
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kathy C, Public Relations Manager at InterContinental Jinan City Center, an IHG hotel
Responded 24 Feb 2015
Dear Mr. Nomad6022 Thank you very much for taking the time and review our property and services. It is with regret to hear that we fell short of your expectation and apologize. We apologize that the room assigned to you are not fully ready and will ensure that you will get a perfect room for you next stay. As for the Wifi router, we are excited to announce that our newly renovated tower B has fixed this problem, please try stay phase 1 new tower next time. We are aware that the English language level is below par and therefore have already an English class program in place, but it is a work in progress. It is thanks to comments like yours that we are able to consistently improve our service and products for our guests. Once again thank you for you comments Yours Sincerely Kathy Cheng MarCom Manager
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My girl cut her foot on one of the many loose tiles of the swimming pool, yes the staff was helpful and even goth some bandaids but ruined my daughter Christmas Day. Not recommended if traveling with kids that intent to enjoy the pool.
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Date of stay: December 2018
Value
Rooms
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sharon L, Public Relations Manager at InterContinental Jinan City Center, an IHG hotel
Responded 23 Jan 2019
Dear guest, Thank you for taking the time to share your feedback regarding your recent stay with us at InterContinental Jinan City Center. We are apologized for the unpleasant experience during your stay. Your comments have been noted and we take it very seriously. Our Engineer has fixed the tiles right away. We are very sorry for it and we will check the condition of the pool regularly to make sure it will not happen again. Thank you again for your review and welcoming you come back to Jinan in the near future! Yours Sincerely, Sharon
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As the other reviewers have mentioned, this hotel is conveniently located in Jinan and is surrounded with shopping malls and parks. The reception is not on the ground floor, however, that does not make too much trouble since lifts could easily take you to the reception floor and also staff could also show you the way. When I lived there, the gym was under re-construction and the hotel allocated an area for basic exercise, hopefully the new gym would be much better. The hotel looks very new and staff are very friendly, a great experience.
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Date of stay: April 2014
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kathy C, General Manager at InterContinental Jinan City Center, an IHG hotel
Responded 21 Oct 2014
Dear Mr. David, Thank you very much for taking the time to write a short review of your stay with us. It is with pleasure to hear that you liked the new look and facilities and the central location At the same time we are also happy to inform that the Fitness Center and Spa have been opened and operational for our guests convenience by now, so that only the swimming pool is not yet in operation. We share your feedback among our team members and looking forward to warmly welcome you back soon again to introduce you the upgraded facilities. Your sincerely Patrick U. Buder General Manager
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This is a brand new (or maybe rebuilt) hotel. My executive 11th floor room was well sized, with an excellent modern interior design. Separate toilet room, and separate bathtub and shower cubicle.
Internet was free and bandwidth was good (not common for China).
Water flow in the shower was not too good, but this was probably done intentionally to save water, since pressure in the bathtub and sink is ok.
English of the staff is terrible.
The hotel is confusing from outside without any normal big sign of the hotel, rather the sign of a local shopping center. Even when coming near the door the view of the large sign is disturbed and you can only see a small sign (see picture). My driver was near the hotel going around for 25 minutes until he found the entrance. Inside it is confusing as well, 3 types of elevators, floor 7 all floors and roof garden and so on. On the 11th floor there are signs to executive lounge, but it takes you to nowhere. Rather you have to take the elevator to 7th floor and change to another elevator to the 11th floor Checkout was slow, and it is almost impossible to get taxi there. After waiting for 20 minute I had to take the (expensive) hotel car, and at the end I missed my train.
However, once you’re in the room, it is a paradise, so I gave it an excellent.
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Date of stay: August 2014
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FlorianHeiner, General Manager at InterContinental Jinan City Center, an IHG hotel
Responded 5 Sept 2014
Dear Nomad6022 Thank you very much for taking your time and feedback. As you have kindly indicated the changes which has been made and its re opening and upgrades with extended hotel building extensions and interconnected to its luxury international branded fashion boutique -shopping complex. The re-opening of its high end contemporary classic Crowne Plaza Jinan City Center a grand hotel and city center landmark where natural elements as sunlight and water features are blended and touching on all aspects of its new exterior and interior for a stimulation life style experience while travelling for business or leisure . Many thanks for highlighting its spacious rooms in average over 58sm2. The executive management team and associates would like to thank you especially for your constructive remarks concerning inadequate exterior and interior signage and directions followed by language barriers you have encountered during your stay which will aid us in striving to make ourselves better as fully engaged to enhance our personalized attention to quality and proper service engagement , its essential English skills and knowledge training with a empowerment culture to a assure a complete stay experience through our ladies and gentlemen with seamless service attention , affirmation and rejuvenation creation. Our management team together has taken sincere note for the inconvenience caused and do wish to be able to show you the changes we have done and looking forward to welcoming you back soon again with more exciting outlets. Very soon the hotel will opening the city largest upscale hotel health club, covering over 2600sm2 on the 7th floor with daylight and ultra modern international branded fitness equipment, spinning cycling, a yoga studio, complete renovated indoor swimming pool and a Luxury Spa. Many thanks again Warm regards Florian Heiner General Manager
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There are more places to choose from in the Jinan area.
PRICE RANGE
S$137 - S$192 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza jinan city hotel jinan, crowne plaza hotel jinan
FORMERLY KNOWN AS
Crowne Plaza Jinan City Center
LOCATION
ChinaShandongJinanShizhongxin District / Lixia District / People Square / Quancheng Square
NUMBER OF ROOMS
366
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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