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Fraser Suites Chengdu

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1 room 2 adults 0 children
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Fraser Suites Chengdu
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457 Reviews from our TripAdvisor Community

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Showing 382: English reviews
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Crawley, United Kingdom
Reviewed 2 days ago NEW

Only stayed 2 nights, but would have been a great base if staying longer. Apartment is very well specified with everything you need, comprehensive kitchen & well furnished. Breakfast buffet was good & the gym, pool, sauna, steam room etc were excellent.

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Thank Sailingawaynow
singapore
Reviewed 3 days ago NEW

We stayed here twice in April 2017. It was perfect. The rooms were very good. Clean , new and with everything that you need . We really enjoyed all the facilities, but, the real difference was the staff. Truly outstanding. Every staff member was super helpful and made the visit perfect.

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Thank mikeinsingapore
Danny L, General Manager at Fraser Suites Chengdu, responded to this review

Dear mikeinsingapore Thank you so much for this wonderful review on your stay at Fraser Suites Chengdu. We are so happy you enjoyed the facilities and especially glad you had mentioned our people who have made your stay a great one. Thanks of your recommendation and support and we hope to have you with us again soon. Sincerely, Danny Lingham...

Hong Kong, China
Reviewed 1 week ago

The safety box in my room was broken which I thought was not a major issue since the only valuable item I had was cash. i kept some of the cash with me in person while keeping the rest in an envelope, placed inside a zipper compartment of my luggage locked by a simple numeric combination lock (which was unfortunately...

Review collected in partnership with Frasers Hospitality
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1Thank dshl2017
Danny L, General Manager at Fraser Suites Chengdu, responded to this review

Dear Mr. Lo, I sincerely apologize for the unpleasant experience you had during your stay and I thank you for taking the time to let us know about this situation. I realize and understand your anger and frustration and I sincerely apologize for this. Rest assured that we have in place policies that call for immediate dismissal of staff should...

London, United Kingdom
Reviewed 2 weeks ago

This is my second time in Chengdu, and I made the right choice by booking a (large) room at the Fraser Suites Chendgu hotel. The hotel is modern, very clean - and I had a very large suite, with large bathroom and a kitchen (which I did not use). I had breakfast (very good as well), used the spa/swimming pool...

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Helpful?
Thank Ulysses186338
Danny L, General Manager at Fraser Suites Chengdu, responded to this review

Dear Ulysses186338, Thanks for staying with us again. We are so happy you had another great experience and thank you for your vote of confidence. Love to have you back again in the near future should you travels bring you to Chengdu again. Sincerely, Danny Lingham General Manager

Hong Kong
Reviewed 2 weeks ago via mobile

Great location and staff. Would happily stay again. Room spacious and clean. Good view over city. Quiet and well bright. Knowledgeable staff on front desk. Both locals and expat (Angelia I think) from Scotland. Breakfast cheap and decent for a mainland hotel. Pricing of car service for airport collection and drop off mispriced horribly. Want RMB400 each way when a...

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Helpful?
Thank GregHongKong16
Danny L, General Manager at Fraser Suites Chengdu, responded to this review

Dear GregHongKong 16, Thank you for taking the time and effort to write this review on your stay at Fraser Suites Chengdu. We are happy that you found our rooms spacious and clean and enjoyed interacting with our staff. Our Scottish lass is Abigail and she speaks perfect Mandarin as well. We noted your concern about our limousine pricing. It’s...

Sydney
Reviewed 2 weeks ago via mobile

After a slight mix up in the beginning of our stay at The Fraser Suites, which was quickly rectified we had a very enjoyable stay. We are travelling as a family of 5 and stayed in a 2 bedroom/ 2 bathroom apartment which was very large and comfortable with a kitchen, washing machine and dryer, there was also an indoor...

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Thank MaisyB
Danny L, General Manager at Fraser Suites Chengdu, responded to this review

Dear MaisyB, Apologize for the slight mix up at the beginning of your stay and I am thankful it was quickly rectified. We're glad your stay was enjoyable and thank you for taking the time to write this review. We are also very thankful for your recommendation to viewers of TripAdvisor. Hopefully, one day, we may have the chance to...

Hong Kong, China
Reviewed 2 weeks ago

From the moment we checked in to we checked out, we have experienced excellent service from all level of staffs. All staffs were very helpful, flexible, with good manners. We are a family with two kids staying a few nights in Chengdu. We checked into a 2 bedrooms apartment. Apartment is well equipped with a fridge, dishwasher, washing machine and...

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Thank TravelGChau
Danny L, General Manager at Fraser Suites Chengdu, responded to this review

Dear TravelGChau, Thank you so much for your wonderful review on you stay at Fraser Suites Chengdu. We are so happy that you and your family were satisfied with your stay and found our services exceptional. We do hope to have you back again one day. Sincerely, Danny Lingham General Manager

Columbia, Maryland
Reviewed 3 weeks ago

The hotel is a service apartment style. It is centrally located, and accessible to local fares as well as pricey brands such as Gucci, Lanvin... It is an efficient and offering a comfortable home while on travel. My room has an entry "lobby" with closet for shoes and coats next to a mini kitchen and laundry area. A darling little...

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Helpful?
Thank Annie S
Danny L, General Manager at Fraser Suites Chengdu, responded to this review

Dear Annie S, What a wonderful review. Thanks so much for taking the time to let us know of your wonderful experience at Fraser Suites Chengdu. We too wish you would stay for weeks and months. :) We do have many properties in Europe and Asia and I am sure you will love your stay there as well. Wishing you...

Reviewed 4 weeks ago via mobile

Stayed for 3 nights in a 2 bedroom suite. The apartment was well appointed but more suitable for business travellers rather than families. Despite having a rice cooker, pots and cooking utensils, no cutlery or even a knife for peeling fruit was provided, which was rather strange. The cutlery was brought up upon request but guests have to sign for...

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Helpful?
Thank Kells655
Danny L, General Manager at Fraser Suites Chengdu, responded to this review

Dear Kells655, Thank you for taking the time and effort to write your review on your recent stay at Fraser Suites Chengdu. We regret that you had a marred experience while staying with us. We have put such procedures in place to prevent theft as we had issues with this. However, your comments are valid and we will re-visit this...

Reviewed 20 March 2017

Great services and location and strategic location. There is a taxi/uber stop in front of the hotel and its quite convenient for buy stuff at Carrefour. Need to walk a bit to MRT however everything is far when it comes to autumn/winter. Super clean and ability to use Google related services is a huge plus for business travellers.

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Helpful?
Thank Ashi Y
Danny L, General Manager at Fraser Suites Chengdu, responded to this review

Dear Ashi Y, Thank you so much for taking the time to write this review on you stay at Fraser Suites Chengdu. My team and I are happy you had a good stay and we hope to have you back again soon. Sincerely, Danny Lingham General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Strategically located between the Central Business District and Tian Fu Square, Fraser Suites Chengdu couldn’t be better placed for executives and family members. This mixed office, retail and serviced residence development includes a high-end shopping mall and offices too – everything a business or leisure traveler could need, right on their doorstep.Hospitality and guest services at Frasers Suites Chengdu are second to none, with a 24-hour concierge and personalized daily housekeeping. Step outside this striking property, created by award-winning international architects, and you are only moments from world-class department stores and key commercial buildings. From the transport hub located close to Fraser Suites Chengdu, it’s easy to explore Sichuan Province and surrounding regions.An iconic landmark building with two floors dedicated to health and wellness, Fraser Suites Chengdu features 360 Gold-Standard residences that combine comfort, style and technology with full facilities in a standout location.With a range of room sizes and configurations, each exquisitely appointed apartment offers panoramic views, an ergonomic workspace, and sophisticated, yet understated interiors by acclaimed Hong Kong designer Steven Leung.Key business and shopping destinations are only moments from the property. And as ever, the Fraser Difference: renowned personalized service and facilities to complement your every lifestyle need, will further enhance your stay.With great emphasis on health and wellness, Fraser Suites Chengdu provides a comprehensive range of facilities within the property. Complementing the indoor pool, fully equipped gym, hot and cold tubs, as well as steam and sauna rooms, there’s a dining café, billiard room, children’s playroom, The Retreat, and a Business Centre with function rooms. ... more   less 

Additional Information about Fraser Suites Chengdu

Address: No.111 Zhihui Street, Jinjiang District, Chengdu 610000, China
Region: China > Sichuan > Chengdu
Price Range: $124 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fraser Suites Chengdu 4.5*
Number of rooms: 360
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Fraser Suites Chengdu staff and other travellers.
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Questions? Get answers from Fraser Suites Chengdu staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher up, the better”
hst20162016, 28 Dec 2016 | Read review
“We stayed on the 16th floor and the view was quite good. No affected by traffic noise.”
dwhl2015, 27 Nov 2016 | Read review
“do not order any service after office hour”
582tingtingx, 18 Nov 2016 | Read review
“I think they are probably all great!”
Happyhappyboots, 24 Oct 2016 | Read review
“We were facing the Starbucks which was fine. Don't know the other side views.”
howardxp1, 18 Jun 2016 | Read review
5 of 5