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Fraser Suites Chengdu

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441 Reviews from our TripAdvisor Community

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Showing 369: English reviews
Beijing, China
Reviewed 19 November 2016

i orderred a chair for dinner guest, after 1 hour dinner finished, chair never arrived, because receptionist said only 1 person serving all the rooms at night, so good luck with what you need after office hours from hotel, but room is new and very nice.

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Helpful?
Thank Tingting X
Danny L, Front Office Manager at Fraser Suites Chengdu, responded to this review

Dear Tete_ZHAO, We truly apologize and regret that we were not being able to meet your request. We do have more than one person on duty at nights and regret that this was miscommunicated. Please do accept our apologies. We have addressed this with our people to ensure such incidents will not happen again. We also want to thank you...

Berlin, Germany
Reviewed 18 November 2016

The hotel is very new. It features convenient apartment style rooms with a kitchen, which provide anything that is required to cook and even a washing machine to make your laundry. We stayed only one night, so we could not completely enjoy all the facilities. We used the pool and the sauna. But I didn't find a partner to play...

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Helpful?
Thank Karsten S
Danny L, General Manager at Fraser Suites Chengdu, responded to this review

Dear Karsten S, Thank you so much for taking the time to write this review. We really appreciate the feedback given. We realized that although you had a great stay experience, there are areas we can improve important and we want to thank you for letting us know how else we could give our guests the services that they have...

Singapore, Singapore
Reviewed 7 November 2016 via mobile

The facilities are top notch as mentioned in my heading. One other hitch during our stay was that the room electricity / lights kept tripping up. But the staff responded quickly enough and gave us an upgrade since they couldn't fix the problem. Overall, good value. I highly recommend this notwithstanding these highlighted issues.

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Helpful?
Thank harleyboy88
Danny L, General Manager at Fraser Suites Chengdu, responded to this review

Dear harleyboy88, Thank you so much for your review and comments on your stay at Fraser Suites Chengdu. We regret that you had a hitch during you stay regarding the room. I am glad that our people responded in time to minimize the issue and to give you a continued great stay experience. Rest assured that we have rectified the...

New York City, New York
Reviewed 30 October 2016 via mobile

Fraser Suites is truly an oasis in a hectic city. Since the rooms are serviced apartments, the experience can feel very different from a standard hotel, but the perks are definitely worth it. I was traveling with family, and having separate bedrooms was very convenient. The rooms are incredibly modern and warm, and include everything you would need for an...

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Helpful?
Thank mwmax54
Danny L, General Manager at Fraser Suites Chengdu, responded to this review

Dear mwmax54, Thank you so much for taking the time and effort to write this review on your recent stay at Fraser Suites Chengdu. Staying at a service apartment is certainly more enjoyable for singles as well as families as the rooms are bigger and includes a kitchenette and a washer/dryer as well. We are so happy that you had...

Reviewed 24 October 2016

Stayed here for 3 nights to visit the pandas.This is a top notch hotel with really good , helpful staff. The suite was modern and very clean and had everything you could possibly need . We ate in the restaurant on one evening and was surprised at how few other diners there were.It certainly couldn't have been because of the...

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Helpful?
Thank Alan B
Danny L, General Manager at Fraser Suites Chengdu, responded to this review

Dear Alan B, You could not have made a better choice. Fraser Suites Chengdu also won the World Travel Award "Leading Service Apartment in China" for the 4th time since 2013. My team and I are very grateful for this review and for giving you a memorable stay. Thanks for commenting on our food quality and service as well. Looking...

England, United Kingdom
Reviewed 24 October 2016

This is the perfect place to stay, the rooms were fantastic....an oasis.....kitchenette, amazing bathroom, staff were just delightful and helped us with printing some papers etc.....easy to get Taxi to see the Pandas.......great value also.....was hard to check out!!

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Helpful?
Thank Happyhappyboots
Danny L, General Manager at Fraser Suites Chengdu, responded to this review

Dear Happyhappyboots, I just can’t help but smile to myself at your last statement, “was hard to check out!!” you won’t believe how many times I have heard this statement. Thanks for this wonderful review. We really appreciate your time and effort taken and we, including the pandas, would love to have you back again soon. Sincerely, Danny Lingham General...

Lethbridge, Canada
Reviewed 24 October 2016 via mobile

This place is fantastic. The rooms are spacious with cool views and amenities, the location can't be beat, gym and spa are spot on, and the best part is how amazing and friendly the staff is! They go above and beyond to provide an exceptional experience. Please stay here when you visit Chengdu! You won't be disappointed. - Dr. Koala

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Helpful?
Thank dr_koala
Danny L, General Manager at Fraser Suites Chengdu, responded to this review

Dear dr_koala, Thank you so much for taking the time and effort to write this great review on your recent stay at Fraser Suites Chengdu, the land of Pandas. You have rightly pointed out that the amazing part of this property is its people. Our Frasians will go out of their way to ensure you have a great stay, and...

Hamilton, Waikato, New Zealand
Reviewed 19 October 2016 via mobile

What a treat it was to stay at Fraser suites. Chengdu is my home town and I brought my partner along to visit my family and to show him where I grew up. We stayed in Fraser suites for 6 nights and everything was just perfect. The place is centrally located with just a 5 min stroll to both chunxi...

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Helpful?
Thank Jin G
Danny L, General Manager at Fraser Suites Chengdu, responded to this review

Dear Jin G, Thank you so much for this wonderful review of Fraser Suites Chengdu. You have an amazing home town and the changes to this beautiful city is amazing. We are so glad to have given you a perfect stay experience and thanks for recommending us here on TripAdvisor. We look forward to your return visit soon. Sincerely, Danny...

Munich, Germany
Reviewed 6 October 2016 via mobile

We had booked a studio apartment within the Fraser Suites Chengdu and we were blown away by the quality of the accommodation- it was a real home from home with a fully equipped kitchen and a generously sized living room. The pool area was also very tasteful and calm. Excellent location (linked to a shopping centre and with a large...

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Helpful?
Thank Enchanted81
Danny L, General Manager at Fraser Suites Chengdu, responded to this review

Dear Enchanted81, Thank you so much for taking the time to write this review on your recent stay at Fraser Suites Chengdu. We are so glad we have provided you a home here in Frasers. We hope to have you back again soon. Sincerely, Danny Lingham General Manager

Uckfield, United Kingdom
Reviewed 6 October 2016

My partner & I travel a lot, it is very very rare to find this level of service. China was quite alien to us, a very different culture. The Fraser suit was the ideal position, with spacious, quiet, well design rooms, very well priced for all our needs. But by FAR, the most outstanding impressive part of the Fraser suits...

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Helpful?
Thank viv b
Danny L, General Manager at Fraser Suites Chengdu, responded to this review

Dear viv b, Wow, what a wonderful review. As you have rightly pointed out, our Frisians are what make the difference. We pride ourselves in delivering great service and nothing is too troublesome or difficult for us. Will send your appreciation to Giulia, Bastian and Chris. They are indeed gems. Happy birthday again and hope you have many more to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Free Parking
  • Breakfast included
  • Babysitting
Official Description (provided by the hotel)
Strategically located between the Central Business District and Tian Fu Square, Fraser Suites Chengdu couldn’t be better placed for executives and family members. This mixed office, retail and serviced residence development includes a high-end shopping mall and offices too – everything a business or leisure traveler could need, right on their doorstep.Hospitality and guest services at Frasers Suites Chengdu are second to none, with a 24-hour concierge and personalized daily housekeeping. Step outside this striking property, created by award-winning international architects, and you are only moments from world-class department stores and key commercial buildings. From the transport hub located close to Fraser Suites Chengdu, it’s easy to explore Sichuan Province and surrounding regions.An iconic landmark building with two floors dedicated to health and wellness, Fraser Suites Chengdu features 360 Gold-Standard residences that combine comfort, style and technology with full facilities in a standout location.With a range of room sizes and configurations, each exquisitely appointed apartment offers panoramic views, an ergonomic workspace, and sophisticated, yet understated interiors by acclaimed Hong Kong designer Steven Leung.Key business and shopping destinations are only moments from the property. And as ever, the Fraser Difference: renowned personalized service and facilities to complement your every lifestyle need, will further enhance your stay.With great emphasis on health and wellness, Fraser Suites Chengdu provides a comprehensive range of facilities within the property. Complementing the indoor pool, fully equipped gym, hot and cold tubs, as well as steam and sauna rooms, there’s a dining café, billiard room, children’s playroom, The Retreat, and a Business Centre with function rooms. ... more   less 

Additional Information about Fraser Suites Chengdu

Address: No.111 Zhihui Street, Jinjiang District, Chengdu 610000, China
Region: China > Sichuan > Chengdu
Price Range: $123 - $315 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fraser Suites Chengdu 4.5*
Number of rooms: 360
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Questions & Answers

Here's what travellers have asked, with answers from Fraser Suites Chengdu staff and other travellers.
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Questions? Get answers from Fraser Suites Chengdu staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher up, the better”
 of 5 bubbles hst20162016, 28 Dec 2016 | Read review
“We stayed on the 16th floor and the view was quite good. No affected by traffic noise.”
 of 5 bubbles dwhl2015, 27 Nov 2016 | Read review
“do not order any service after office hour”
 of 5 bubbles 582tingtingx, 18 Nov 2016 | Read review
“I think they are probably all great!”
 of 5 bubbles Happyhappyboots, 24 Oct 2016 | Read review
“We were facing the Starbucks which was fine. Don't know the other side views.”
 of 5 bubbles howardxp1, 18 Jun 2016 | Read review
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