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Crowne Plaza Chengdu Panda Garden

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#11 of 2,564 Hotels in Chengdu
Certificate of Excellence
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253 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Chengdu Panda Garden
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Showing 192: English reviews
Sydney, Australia
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 11 July 2016

We had taken a 10 hour bus trip from Juizhaigou to Chegdu and really struggled to find a tax that would take us from where the bus dropped us (near the city centre) to this hotel. eventually a kind bystander intervened and negotiated with a taxi driver to take us to the hotel. We agreed on a price of 120... More 

Helpful?
Thank DMThorn
Jakarta, Indonesia
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 July 2016

It is really a great place to stay. The hotel pampers you with comfortable room and various facilities. There are several mini markets and eating places at a walking distance. It is also close to the panda breeding base. And the best of all, it's wifi connection allows you to access social media such as instagram and facebook. No other... More 

Helpful?
Thank Eliana_Maria
Hong Kong
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 2 July 2016 via mobile

On July 2, we flew from Hong Kong to Chengdu. We arrived at the hotel at about 3:45PM. Upon our arrival, no one came open the car doors and no one help us with the luggage. Checking in took awhile but still reasonable. We wanted a non-smoking room. After check in, no one told or showed us where the elevators... More 

Helpful?
Thank Felix K
Romona L, Senior Marketing Communications Officer at Crowne Plaza Chengdu Panda Garden, responded to this review

Dear Felix, Thank you for your feedback following your recent stay in Crowne Plaza Chengdu Panda Garden via TripAdvisor. I feel so sorry for the shortcomings of our service you experienced as these are below our usual standards at our hotel and we regret that we couldn't have done more for you and your families. We do listen to feedback... More 

Perth, Australia
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 10 June 2016

This hotel was an absolute delight. I live in mainland China, so I am used to the level of service here. While staying at this hotel, I kept feeling as though I was not in mainland China but somewhere else where pleasant service is part of the culture. The staff all went above and beyond. They were always friendly, and... More 

Helpful?
Thank RobynSchroder
Romona L, Senior Marketing Communications Officer at Crowne Plaza Chengdu Panda Garden, responded to this review

Dear RobynSchroder, Thank you for your detailed review regarding your recent stay at Crowne Plaza Chengdu Panda Garden. I feel so proud that we offer you high quality of services, and the location was suitable and convenient for you. Your feedback it is count for us and through these words you make us so proud for our hard working and... More 

York
Level Contributor
107 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 13 May 2016

From the moment we approached the Crowne Plaza Panda Garden Hotel we were totally impressed with the décor and with the welcoming friendliness of staff. Public areas were spacious, clean and, in fitting with the panda theme, there were cuddly toy pandas displayed at the entrance, in the foyer, and even “climbing” the bamboo in the restaurant! The room was... More 

Helpful?
3 Thank Jade-Stamford
Romona L, Senior Marketing Communications Officer at Crowne Plaza Chengdu Panda Garden, responded to this review

Dear Jade-Stamford, Thank you for sharing your detailed review following your recent visit. I am delighted to read that you enjoyed your stay in Crowne Plaza Chengdu Panda Garden, especially your kind comments regarding the staffs, breakfast, service and location. Crowne Plaza Chengdu Panda Garden is the first international upscale hotel in North Chengdu. We provide complimentary shuttle bus service... More 

Shanghai Region, China
Level Contributor
51 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 26 April 2016

Pros: very well maintained hotel, spacious, abundance of staff, English spoken. Actually the staff were all super, especially the young concierge; they get a commendation for us for super all round service. Hotel was quiet (at least when we were there), with lovely views from our floor (17.) Great quality of room - comfy bed, spacious, bathroom very clean. Free... More 

Helpful?
3 Thank naomiam
Romona L, Senior Marketing Communications Officer at Crowne Plaza Chengdu Panda Garden, responded to this review

Dear naomiam Thank you for sharing your review following your recent visit. I am delighted to read that you enjoyed your stay in Crowne Plaza Chengdu Panda Garden, especially your kind comments regarding the great room and super staffs. I am sorry to learn that our breakfast and internet connection matter you had and please accept my apologies for the... More 

Asia
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 21 April 2016 via mobile

Stayed in this Crowne Plaza on a 2 day business trip and really enjoyed my stay. I loved the high ceilings on the first floor, beautiful breakfast room with huge windows looking out at a green landscape, large rooms, and very friendly service people throughout the hotel. Highly recommend the Crowne Plaza for visiting the nearby Panda Reserve.

Helpful?
Thank mikemcd
Romona L, Senior Marcom Officer at Crowne Plaza Chengdu Panda Garden, responded to this review

Dear Mikemcd, Thanks for taking time to post your feedback via Trip Advisor following your recent stay at Crowne Plaza Chengdu Panda Garden for 2 days business trip. I am delighted to read that you enjoyed our well-designed facilities,friendly service and wonderful environment. I will share your comments with our team. I am sure that your praises will serve as... More 

Leeds
Level Contributor
181 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 16 April 2016

We stayed overnight here whilst holidaying in Wuhan so that we could be close to the panda centre in the morning. Rooms were very clean and nicely decorated and the beds very comfortable. Breakfast was good and we enjoyed a free shuttle to the panda research centre. What made this hotel really good was the staff. The two young gentleman... More 

Helpful?
1 Thank Brock59
Romona L, Senior Marcom Officer at Crowne Plaza Chengdu Panda Garden, responded to this review

"Dear Brock59, Thank you for the kind comments regarding the recent stay with Crowne Plaza Chengdu Panda Garden.I am delighted to hear that you loved the clean room,comfortable bed and the service from our staff. Crowne Plaza Chengdu Panda Garden is the first international upscale hotel in North Chengdu.We provide complimentary shuttle bus service to both Chengdu Research Base of... More 

Vancouver, Canada
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 16 April 2016 via mobile

I am currently staying here, it's 5:26am and I can't sleep. The people staying in the room beside us have been playing techno/edm music ALL NIGHT. We can hear and feel the bass from our bed. We called the front desk at 1:00am and they understood what I said but they seem to have done nothing. We have one more... More 

Helpful?
2 Thank split_second
Romona L, Senior Marcom Officer at Crowne Plaza Chengdu Panda Garden, responded to this review

"Dear split_second, Thank you for taking the time to post a detailed review of your stay at Crowne Plaza Chengdu Panda Garden. I am so sorry to read we didn't meet the expectations set when you arrived.Please accept my sincere apologies for any inconvenience caused.We will use this as a training opportunity with the team. Having said that I can... More 

Durham
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 April 2016

If you're seeking a quality hotel with high standards and easy access to the Panda Research Centre then this is it. Rooms are large, clean, luxurious, with all amenities and staff extremely attentive. British guest relations officer also fluent in Chinese available to resolve any issue and ensured my stay was first class. Bespoke tour service also available. A fantastic... More 

Helpful?
1 Thank pdf21
Romona L, Senior Marcom Officer at Crowne Plaza Chengdu Panda Garden, responded to this review

"Dear Pauline DF Thank you for sharing your review following your recent visit. I am delighted to read that you enjoyed your stay in Crowne Plaza Chengdu Panda Garden. Your kind comments regarding the room and staffs are wonderful.I am equally pleased that you found bespoke tour service also available and that you enjoyed the amenities we prepared for you.... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Laundry Service
Official Description (provided by the hotel)
Located in the centre of colorful Poly 198 Park, Crowne Plaza Chengdu Panda Garden is the first international upscale hotel in North Chengdu. The hotel conveniently adjoins High-Tech West Zone and Xindu Industrial Park, and is within nearby walking distance to a 2,000 acre music park, Poly Lafitte Sports Park and the world famous Chengdu Panda Base. We are 30 minutes’ drive from downtown’s Tianfu Square, 20 minutes from Chengdu North Railway Station and East Railway Station, 45 minutes from Chengdu Shuangliu International Airport. Crowne Plaza Chengdu Panda Garden offers 345 exquisite guest rooms, each designed to exceed your expectations. We also feature 3 signature restaurants of differing styles, presenting you a delectable range of global cuisines and delicacies, along with a carnival of Sichuan and Cantonese specialties. Choco Deli offers a distinctive French and European flavor, a variety of homemade breads, cookies and tasty selection of fine pastries and cakes for all occasions including weddings. The hotel is additionally equipped with Lobby Lounge, Club Lounge, Touch Spa, Indoor and the only Splash Outdoor Pool in town. 3 round trip shuttle bus to Panda Base and city centre Tianfu Square is your ideal choice of convenient travel with quickness. What’s more, Crowne Plaza Chengdu Panda Garden features an 800 square meters ballroom and is complemented by our Tulip function room with independent reception hall and 6 additional function rooms. In addition, the hotel offers 3,000 square meter outdoor banquet area and space suitable for any number of events. As for that special day in people’s lives, the hotel presents a unique outdoor venue that’s ideal for weddings and parties presented by our devoted Crowne Plaza Weddings team.With its attractive environment, elegantly appointed rooms, broad range of meetings and event facilities, unique dining and recreation facilities and excellent service, Crowne Plaza Chengdu Panda Garden offers you a refreshing and successful city-resort experience. ... more   less 

Additional Information about Crowne Plaza Chengdu Panda Garden

Address: Poly Park 198, No.1980 Shulong Avenue, Xindu District, Chengdu 610503, China
Region: China > Sichuan > Chengdu
Price Range: $117 - $144 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza Chengdu Panda Garden 5*
Number of rooms: 345
Reservation Options:
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Hotel Style:
#1 On the Beach Hotel in Chengdu
#2 Romantic Hotel in Chengdu
#4 Family Hotel in Chengdu
#10 Spa Hotel in Chengdu
#11 Luxury Hotel in Chengdu
#14 Business Hotel in Chengdu
#21 Best Value Hotel in Chengdu
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Chengdu Panda Garden staff and other travellers.
8 questions
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Chengdu, China

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“upper floors facing the rear of the hotel have nice garden views”
 of 5 bubbles funtraveler47, 25 Nov 2016 | Read review
“Room with king bed comes with sofa bed. Room with double beds doesn't have sofa bed”
 of 5 bubbles qqsong, 16 Nov 2016 | Read review
“Panda suite are interesting”
 of 5 bubbles yeh2013-NJ, 12 Nov 2016 | Read review
“I like rooms on high floors as they are quieter and have good views.”
 of 5 bubbles ChrisH246, 27 Oct 2016 | Read review
“We stayed in 1701 and the view was wonderful - lots of greenery with the city on the horizon”
 of 5 bubbles naomiam, 25 Apr 2016 | Read review
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