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Kempinski Hotel Chengdu

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#27 of 2,564 Hotels in Chengdu
Certificate of Excellence
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Kempinski Hotel Chengdu
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675 Reviews from our TripAdvisor Community

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Showing 132: English reviews
Shanghai
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 August 2016 via mobile

Beaten and old hotel, carpets smell like dust and smoke. Dirty and beat up. rooms, equally old. my colleague and me took a room, beds so close together might as well be one bed. Wifi is slow and needs wechat to connect, mold and crap around the vents. Staff is nice.

Helpful?
Thank deterius
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear guest, thank you for taking the time to write a review about your recent stay at Kempinski Hotel Chengdu. Your comments have been shared with our management team and I’m sorry to read that our room wasn’t clean and the internet speed not in line with your expectations. The room you stayed in was actually not supposed to be... More 

Dessau, Germany
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 11 August 2016

The general impression of the hotel is that it needs a facelift but well maintained. The room was comfortable, clean and all amenities in place you expect from a Kempinski. Breakfast buffet was excellent as well as the Paulaner brewery restaurant. The staff took well care of us and it happened to be my birthday while I was there, the... More 

Helpful?
Thank katzeWilly2
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear Guest, it is a pleasure reading your comments about your recent stay with us here at the Kempinski Hotel Chengdu. Thank you for taking the time sharing your impressions. We are delighted that you enjoyed the breakfast which we consider the most important meal of the day as well our German brewery restaurant Paulaner. We have shared your feedback... More 

Wien
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 9 August 2016

Arrived very late night at the Kempinski Hotel and was greeted by a young gentleman who assisted me in a very friendly manner with my luggage and check in. Very good welcome. It´s always nice to come back to the Kempinski Hotel Chengdu. The room was a bit old and needs some renovation. In general the hotel location is perfect... More 

Helpful?
Thank Traumreise60
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear guest, thank you for taking the time to write a review about your recent stay at Kempinski Hotel Chengdu. We are very happy to learn that our concierge services were according to your expectations. We shared as well your positive comment about our breakfast with our teams. In regards to the facilities please be informed that we are planning... More 

Dubai
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 29 July 2016 via mobile

We stayed in Kempinski Chengdu before going to Leshan for our short holiday in Sichuan. From the time we arrived, we were enthusiastically greeted by one of lady wearing red dress and she speaks very fluent English. The hotel staff are very friendly specially the concierge team, they gave us so many suggestions on the places that we must visit... More 

Helpful?
Thank annaqute
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear Guest, first of all thank you very much for taking the time and providing us with your valuable feedback. We are very happy to learn that our services as well as restaurants were according to your expectations. Especially your comment about our Lady in Red, which is a signature employee in all Kempinski hotels worldwide, was well received and... More 

Dongguan, China
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 July 2016

I was here for one night in January during an unplanned overnight stay in Chengdu. I arrived with no reservation, but the staff were extremely helpful. It is a modern beautiful hotel. The room was very clean, with a good wifi connection. The staff are obviously well trained, and many of them spoke good English. The meals were excellent. I... More 

Helpful?
Thank albir60
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear guest, thank you for taking the time to write a review about your recent stay at Kempinski Hotel Chengdu. We are very happy to learn that the guest room  as well as the hotel services were according to your expectations. We continuously strive to improve our products and services to create a memorable guest experience. I have already shared your... More 

Mayo
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 July 2016

The Kempinski Chengdu was a nice hotel. The staff were very friendly, helping us arrange our day time activities and helping us pick a traditional Sichuan restaurant that we could walk to. Our room was very modern with a great view.

Helpful?
Thank Katie_Irl_
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear guest, thank you for taking the time to write a review about your recent stay at Kempinski Hotel Chengdu. We are very happy to learn that our services were according to your expectations. We would be delighted to welcome you again to the Kempinski Hotel Chengdu upon your next trip to the West of China. General Manager Axel Bethke. More 

A TripAdvisor Member
Reviewed 13 July 2016 via mobile

A very good Kempinski Hotel, As most other ... Great room arrangement fantastic great bed. Has a modern look and make it interesting. The Paulaner restaurant is great and attracts a lot of local business people! It is a good meeting point for business and pleasure!

Helpful?
Thank A TripAdvisor Member
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear guest, thank you for taking the time to write a review about your recent stay at Kempinski Hotel Chengdu. I have already shared your positive feedback with our team. The Paulaner Brauhaus was established to bring people together in a typical Germany Bavarian atmosphere and enjoying freshly local brewed Paulaner beer and authentic Bavarian dishes. We would be delighted... More 

Bangkok, Thailand
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 10 July 2016

I've had four or five stays at the Kempinski in Chengdu, and it's a solid hotel with good access to the airport. Staff speak English, and the room service is good. This being said, the property has a somewhat old feel, and it is a little way from the center of Chengdu itself and many of the best nightlife options... More 

Helpful?
Thank PaisleyTie40
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear Guest, first of all thank you very much for taking the time and providing us with your valuable feedback. We addressed the air condition issue with our engineering department to make all efforts to ensure the care and comfort of our guests at all times. In regards to the taxi situation which is indeed a Chengdu challenge especially on... More 

Berlin, Germany
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 23 June 2016

My latest China trip brought me to Chengdu and the Kempinski hotel. I stayed there for three nights and it was a pleasant one. Very friendly employees always assisting me with my inquiries. Especially the breakfast team made my mornings. Ideal location just a short walk to the next metro station which is the fastest way to get around in... More 

Helpful?
Thank smile19_22
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Thank you very much for taking your time to share your valuable comments with us of your recent stay, which have already been shared with our team. We aim to create memorable experiences for our guests and are delighted to hear that our responsiveness exceeds your expectations. I am happy to share your positive feedback with my entire team.It is... More 

India
Level Contributor
116 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 9 June 2016

My wife and I stayed for 2 nights at Kempinski Chengdu in May 2016. Neat and clean place, good location, decent breakfast but certainly not value for money any more. The hotel desperately needs refurbishing and doing up if it wants to keep up with the times and meet the standards of discerning travelers...sparse room service, dated rooms that need... More 

Helpful?
Thank IndiaRavi
Axel B, Manager at Kempinski Hotel Chengdu, responded to this review

Dear guest, thank you for taking the time to write a review about your recent stay at Kempinski Hotel Chengdu. As you said, we have good location and decent breakfast. In regards to the facilities please be informed that we are planning a major hotel renovation starting in 2016 which will display our product in a new fashion. We offer... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Laundry Service
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Leading the way with remarkable European flair, the luxury Kempinski Hotel Chengdu is located in the "International South Core" of the city near consulates, shopping districts and high level office buildings. Hotel is 50 meters away from the subway station and a 20 minute drive, from Shuangliu International Airport, placing the Kempinski Hotel Chengdu the ultimate destination for your stay in Kempinski Hotel Chengdu. ... more   less 

Additional Information about Kempinski Hotel Chengdu

Address: No.42 4th Section of Renmin South Road, Wuhou District, Chengdu 610041, China
Region: China > Sichuan > Chengdu
Price Range: $121 - $215 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kempinski Hotel Chengdu 5*
Number of rooms: 471
Reservation Options:
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Also Known As:
Chengdu Kempinski Hotel
Hotel Style:
#16 Spa Hotel in Chengdu
#16 Business Hotel in Chengdu
#24 Luxury Hotel in Chengdu
#32 Best Value Hotel in Chengdu
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Questions & Answers

Questions? Get answers from Kempinski Hotel Chengdu staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner suites are spacious with a Kitchen and are very quiet”
 of 5 bubbles Bert992016, 1 Nov 2016 | Read review
“The higher floors have excellent views of the area”
 of 5 bubbles albir60, 24 Jul 2016 | Read review
“book on the non smooking floors”
 of 5 bubbles danielsL4808PS, 17 Feb 2016 | Read review
“Higher floors are a little quieter.”
 of 5 bubbles mlahm, 27 Jul 2015 | Read review
“Excellent service and very easy access to the main attractions and business areas i Chengdu.”
 of 5 bubbles saungk2015, 22 Apr 2015 | Read review
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