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Shangri-La Hotel Chengdu

2,243 reviews
#11 of 2,790 Hotels in Chengdu
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Traveller (638)
Room & Suite (141)
Dining (61)
Overview
  • Excellent63%
  • Very good31%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“cafe z”(41 reviews)
“horizon club”(40 reviews)
“across the river”(23 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
All hotel details
Offers from Shangri-La Hotel Chengdu
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Contact Info
Name/address in local language
Rooms
11 Mar12 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,243)Write a Review
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488
171
36
12
4
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488
171
36
12
4
Show reviews that mention
All reviewscafe zhorizon clubacross the riverirish pubbars and restaurantslobby loungeriver viewconcierge staffgreat facilitieswonderful hotelroom was spaciouspanda reservefitness centerchinese restaurantpanda sanctuarybuffet breakfastspecial thanks
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1 - 5 of 711 reviews
Reviewed 2 weeks ago

The Shangri-La is a top class property but what makes it really stand out are the staff. Please send my special thanks to Yvonne Liu who always makes sure my stay is special. She even brought me a cake on my birthday. I would also...More

Thank colin767
Response from Thomas G, General Manager at Shangri-La Hotel ChengduResponded 1 week ago

Dear colin767, thank you for your feedback and giving us the FULL score. We are delighted to know that you had a pleasant stay with us, especially impressed the service from Yvonne, Benita, Vera Luo, Penney, Hebe and Melvin Kong, who went the extra mile...More

Reviewed 2 weeks ago

I stayed at the hotel for 2 weeks. The whole staff was amazing the entire stay. They surprised me with a birthday cake and provided complimentary service in the Horizon Lounge for me and my friend. The Cafe Z staff and food is also amazing....More

Thank samparino
Response from Thomas G, General Manager at Shangri-La Hotel ChengduResponded 2 weeks ago

Dear samparino, thank you for your feedback and giving us the FULL score. We are delighted to know that you had a pleasant stay with us, and especially impressed by the surprising birthday celebration at our signature Horizon Lounge, who went the extra mile to...More

Reviewed 2 weeks ago

I stayed four nights at the Shangri-La hotel in Chengdu. I had previously stayed at a Shangri-la hotel in Singapore last year. The hotel in Chengdu was outstanding. A very modern and luxurious hotel. We had a beautiful river view from the 28th follow. A...More

Thank Roccodenver
Response from Thomas G, General Manager at Shangri-La Hotel ChengduResponded 2 weeks ago

Dear Roccodenver, thank you for your feedback and giving us the FULL score. We are glad to know that you enjoyed the stay at our signature Horizon Club- the elevated experience offers the comfort, convenience and privacy of a “hotel within a hotel”. Thanks again...More

Reviewed 3 weeks ago

Organised a 300 pax event there and the hotel management and service staff were excellent and paid great attention to all our requirements. I cannot thank them enough. Special mention to Judy and Aileen's team as well as Vagrent for all the help extended. Once...More

Thank Amanda S
Response from Thomas G, General Manager at Shangri-La Hotel ChengduResponded 2 weeks ago

Dear Amanda S, thank you for your feedback and giving us the FULL score. We are delighted to know that you had a pleasant event stay with us, and especially impressed by the assistance from our colleagues Judy, Aileen’s team and Vagrent, who were able...More

Reviewed 3 weeks ago via mobile

Excellent hotel. Staff very friendly and extremely helpful. In particular, concierges Jeff and Jason Wang were fantastic - e.g.helping my partner (who doesn't speak any Chinese) to book trips to see the Big Buddha and other attractions.More

Thank cean2205
Response from Thomas G, General Manager at Shangri-La Hotel ChengduResponded 2 weeks ago

Dear cean2205, thank you for your feedback and giving us the FULL score. We are delighted to hear that you had a pleasant stay with us, especially impressed by the service delivered from our colleagues Jeff and Jason Wang, which was able to make your...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$162 - US$293 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Chengdu
#2 Romantic Hotel in Chengdu
#2 Family Hotel in Chengdu
#8 Spa Hotel in Chengdu
#10 Luxury Hotel in Chengdu
#47 Best Value Hotel in Chengdu
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$162 - US$293 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Chengdu
#2 Romantic Hotel in Chengdu
#2 Family Hotel in Chengdu
#8 Spa Hotel in Chengdu
#10 Luxury Hotel in Chengdu
#47 Best Value Hotel in Chengdu
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Add Photo Photos
Traveller (638)
Room & Suite (141)
Dining (61)
Pool & Beach (6)
Business Centre & Event Rooms (9)
Family and Play Areas (1)
Questions & Answers
Ask a question
Kate T
21 September 2016|
AnswerShow all 10 answers
Response from Ingarfield | Reviewed this property |
Yes indeed they do.
0
Votes
Room Tips
"the corner rooms ending in 07 and 08 have a better view."
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"The river view rooms are beautiful."
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"Corner rooms enable views on both sides of the river."
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"River view rooms were nice"
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