We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Shangri-La Hotel Chengdu

CancelonUS$130*
View Deal
#8 of 2,668 Hotels in Chengdu
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$172*
US$130*
Great Deal
US$135*
US$134*
Compare best prices from top travel sites
and 11 more sites!
Professional photos
Shangri-La Hotel Chengdu
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,785 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 611: English reviews
Start your review of Shangri-La Hotel Chengdu
 Click to rate
Reviewed yesterday NEW

Arrived by bicycle with my son. Jeff and the concierge staff arranged to pack my bicycle for flight and also arranged train tickets for my son which involved going to the station with the bike. Incredible service which took place after he had finished work for the day. Best service I can ever remember in my years of travelling

Review collected in partnership with shangri-la.com
 Report
Helpful?
Thank EdwardOhwens
Taipei, Taiwan
Reviewed yesterday NEW

I stayed a week for a conference and also some sight seeing. All were organized very well. Hotel and personnel very helpful. Food very good Hotel location, really at the spot, though the city is really huge.

 Report
Helpful?
Thank DimitrisMarkakis
London, United Kingdom
Reviewed 4 days ago NEW

we were only here for one night... and i wish its as longer! the service at the hotel is first class. the hotel was made aware by our travel agent that we were Muslim and when we arrived we were very surprised to see a prayer mat and Quran in the room - we've never seen that anywhere (and we...

 Report
Helpful?
Thank SMOOZA
Dexter-Cheng, General Manager at Shangri-La Hotel Chengdu, responded to this review

Dear SMOOZA, I am delighted that you had a wonderful stay with us. We are really pleased to hear that you have enjoyed the service we provided during your stay. I do hope that we will have the opportunity again in the future to extend to you the true Shangri-La hospitality that we are renowned for.

Yardley, Pennsylvania
Reviewed 1 week ago NEW

I recently had the opportunity to stay at the Shangri-La in Chengdu twice as bookends to the beginning and ending of a trip with Natural Habitat Adventures. The hotel has luxurious rooms and common spaces and the customer service was top notch. I went to the front desk upon my arrival to change money and when I went back a...

 Report
Helpful?
Thank CW1670
Dexter-Cheng, General Manager at Shangri-La Hotel Chengdu, responded to this review

Dear CW1670,I am delighted that you had a wonderful stay with us. We are really pleased to hear that you have enjoyed the service we provided during your stay. I do hope that we will have the opportunity again in the future to extend to you the true Shangri-La hospitality that we are renowned for.

Homer, Alaska
Reviewed 1 week ago via mobile

For ten years I have worked as international tour leader leading high end groups of travelers on trips through sichuan. We begin and end our journey at the Shangri La. this is the perfect place for our travelers to rest after their long flight, and have every need catered to with professional and efficient hotel staff, excellent food, spectacular views,...

 Report
Helpful?
1Thank bradjosephs
Dexter-Cheng, General Manager at Shangri-La Hotel Chengdu, responded to this review

Dear bradjosephs, Thank you for providing feedback on your stay. I was very delighted that our colleague Vagrant and his team were able to deliver to your expectations. Welcome you back in the near future.

Chengdu, China
Reviewed 1 week ago

I enjoyed our room and the access to the Horizon Club. The location of this hotel is great. I was surprised that many of the concierge did not speak English well, so many of our requests were not grated. The room was not always cleaned as well as I though it could be, and we had to ask several times...

Review collected in partnership with shangri-la.com
 Report
Helpful?
Thank aliciasorenson1
Dexter-Cheng, General Manager at Shangri-La Hotel Chengdu, responded to this review

Dear aliciasorenson1: Thank you for your feedback regarding your experience. We thank you for bringing the issues to the our attention and rest assure that the matter will not happen again. I look forward to welcoming you back in the near future and ensure your experience will be a delightful one.

Reviewed 1 week ago

The stay at the hotel was excellent, extremely clean with great staff, the view from our room looking over the River and the old Bridge at night were fantastic, great facilities at the hotel ,and just over the river were a great array of eateries and clubs .

Review collected in partnership with shangri-la.com
 Report
Helpful?
Thank davidcA9935FX
Dexter-Cheng, General Manager at Shangri-La Hotel Chengdu, responded to this review

Dear davidcA9935FX, Thank you for staying at Shangri-La Hotel, Chengdu and sharing the feedback with us. We are delight that you satisfied with your stay, and give us a full score. Look forward to turning your next memorable visit.

Reviewed 2 weeks ago

We spent a few night there and everything was perfect, room, service, breakfast and location is just in front of a nice nightlife spot. Some Chinese resto just a walk away from hotel, only one remark... it is quite far from main Chengdu attractions and city centre.... and obviously, it doesn't come for cheap!

 Report
Helpful?
Thank marco241974
Dexter-Cheng, General Manager at Shangri-La Hotel Chengdu, responded to this review

Dear marco241974, Thank you for staying at Shangri-La Hotel, Chengdu and sharing the feedback with us. We are delight that you satisfied with our service, room, breakfast and location. Look forward to turning your next memorable visit.

Reviewed 2 weeks ago

Me and a couple of friends stayed at this hotel traveling through China. The rooms was very nice and so was the spa and breakfast. In our opinion you got a lot of value for your money. Although the english speaking level of the staff could have been better for a hotel of this kind but apart from that i...

 Report
Helpful?
Thank Edward K
Dexter-Cheng, General Manager at Shangri-La Hotel Chengdu, responded to this review

Dear Edward K, Thank you for staying at Shangri-La Hotel, Chengdu and sharing the feedback with us. We are delight that you enjoyed our Spa and breakfast. Your comment about the staff English Speaking has been shared to our training department for further improvement. Look forward to turning your next memorable visit.

Reviewed 2 weeks ago

The hotel is situated on the river within walking distance to shopping, restaurants and the Riverview Tower Park. It was an excellent choice for our 3 day stay in Chengdu. We tried the hotel restaurants which served a very good breakfast (buffet with western and Asian options) , as well as an all you can eat Cantonese dim sum lunch....

 Report
Helpful?
Thank Victor L
Dexter-Cheng, General Manager at Shangri-La Hotel Chengdu, responded to this review

Dear Victor L, Thank you for staying at Shangri-La Hotel, Chengdu and sharing the feedback with us. We are delight that you enjoyed the stay with us. Look forward to turning your next memorable visit.

511 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (436)
Viewed
Hotel & Grounds (57)
Viewed
View from Room (34)
Viewed
Bathroom (19)
Viewed
Room/Suite (56)
Viewed
Dining (34)
Viewed
Business Centre/Function Rooms (1)
Viewed
Pool/Beach Area (1)
Viewed
Other (234)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (75)
Viewed
Hotel & Grounds (5)
Viewed
Room/Suite (4)
Viewed
Dining (18)
Viewed
View from Room (2)
Viewed
Family/Play Areas (1)
Viewed
Pool/Beach Area (2)
Viewed
Business Centre/Function Rooms (4)
Viewed
Other (39)
04/06/2017 05/06/2017
Hotels you might also like...
Travellers also viewed these Chengdu hotels
2.8 km away
The Ritz-Carlton, Chengdu
The Ritz-Carlton, Chengdu
#2 of 2,668 in Chengdu
464 reviews
1.0 km away
The Temple House
The Temple House
#1 of 2,668 in Chengdu
407 reviews
0.8 km away
Rhombus Park Aura Chengdu Hotel
Show Prices
Show Prices
Show Prices
1.3 km away
Niccolo Chengdu
Niccolo Chengdu
#3 of 2,668 in Chengdu
394 reviews
10.5 km away
Hilton Chengdu
Hilton Chengdu
#6 of 2,668 in Chengdu
222 reviews
2.3 km away
The St. Regis Chengdu
The St. Regis Chengdu
#7 of 2,668 in Chengdu
271 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Babysitting

Additional Information about Shangri-La Hotel Chengdu

Address: No.9 Binjiang East Road, Jinjiang District, Chengdu 610021, China
Region: China > Sichuan > Chengdu
Price Range: $194 - $295 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Chengdu 5*
Number of rooms: 593
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Shangri-La Hotels and Resorts, Hotels.com, Agoda, Hotwire, Priceline, Ctrip TA, Orbitz, Cancelon, Cheap Tickets, TripOnline SA, HotelQuickly and HRS so you can book your Shangri-La Hotel Chengdu reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Chengdu
Shangri La Chengdu
Hotel Style:
#1 Business Hotel in Chengdu
#2 Romantic Hotel in Chengdu
#2 Family Hotel in Chengdu
#6 Spa Hotel in Chengdu
#8 Luxury Hotel in Chengdu
#45 Best Value Hotel in Chengdu
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Chengdu staff and other travellers.
1 question
Ask a question
London, England, United Kingdom

See all questions (1)

Questions? Get answers from Shangri-La Hotel Chengdu staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pleasant stay and at the center of the City near by the river”
DimitrisMarkakis, 22 May 2017 | Read review
“we were on a high floor, so we enjoyed excellent views”
SMOOZA, 19 May 2017 | Read review
“My 2nd room, a corner , had 2 walls of window which was fun but made the room a little warmer than the AC could comfortably keep up with.”
CW1670, 16 May 2017 | Read review
“Rooms on higher floors provide better views and elevators were very fast, smooth, and quiet”
408victorl, 3 May 2017 | Read review
“Ask river side facing rooms”
pilgrim_gsa, 29 Apr 2017 | Read review
5 of 5
Cancelon
US$130* /night
View Deal
Expedia.comUS$135
Agoda.comUS$134
HotelQuicklyUS$172
View all 12 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates