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Tcherassi Hotel + Spa

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Traveller (171)
Room & Suite (162)
Dining (76)
Overview
  • Excellent67%
  • Very good20%
  • Average9%
  • Poor3%
  • Terrible1%
Travellers talk about
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4 Star accommodation
All hotel details
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Reviews (368)
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190 results
Traveller rating
126
37
16
7
4
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LanguageEnglish
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126
37
16
7
4
Show reviews that mention
All reviewsrooftop poolfrosted glass doorimpecable servicerenovated mansionopen bathroomold citycartagena's walled citybeautiful hotelloved this hoteldoor mancalled the front deskcomplimentary breakfastweek staybeautiful roomsmall poolcolonial architecturecentral location
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1 - 5 of 190 reviews
Reviewed yesterday

Still new and unexperienced staff, nice facilities, nevertheless dining experience and service attitude must improve. Location is good and within the old city. Just need to pay attention to the service in such nice breakfast and pool areas as well as showing the guest they...More

Review collected in partnership with this hotel
Thank gt0rres
Reviewed 1 week ago

Amazing staff. Very attentive. Within walking distance to many shops and sights Breakfast was was not bad. We defenitely recommend utilizing the spa for a massage. Also take local tips from the staff on where to eat and things to do since thy know best

Review collected in partnership with this hotel
Thank dmarti512805
Reviewed 1 week ago

The hotel is beautifully decorated – simple, but personalized. The rooms are clean and enough room to accommodate two. The staff needs better training. Everything requested needed to be requested several times, with the exception of the downstairs breakfast staff (airport transport, iron, laundry, towels,...More

Review collected in partnership with this hotel
Thank andreapdiaz
Reviewed 1 week ago

Hotel is nice. My breakfast was included in my room rate. I ate breakfast one day. And 2 other days I just take a pot of coffee to my room. So when I check out, they wanted to charge me for 6 days at 10,000...More

Review collected in partnership with this hotel
1  Thank KWJ-NYC
Reviewed 1 week ago

The hotel is tastefully decorated, it has great amenities and good location within the walled city. Staff is caring (the front desk staff was efficient). The hotel has a usable roof top pool, perfect conclusion after a hot day visiting the cityMore

Review collected in partnership with this hotel
Thank mhgaveriaux
Response from ErikaJanna, Gerente at Tcherassi Hotel + SpaResponded 1 week ago

Dear Guest Many thanks for your kind comment and for taking time to share your experience at our Tcherassi Hotel + Spa. Thrilled to read that you particularly liked our amenities and decoration . Our particularity is that we use our own brand " Silvia...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Free High Speed Internet (WiFi)
Spa
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Laundry Service
Concierge
Breakfast included
Dry Cleaning
Multilingual Staff
Breakfast Available
Airport Transportation
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Spa
Bar/Lounge
Outdoor pool
Details
Price range
US$193 - US$410 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Trendy Hotel in Cartagena
#11 Luxury Hotel in Cartagena
#18 Boutique Hotel in Cartagena
#20 Historic Hotel Hotel in Cartagena
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$193 - US$410 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Trendy Hotel in Cartagena
#11 Luxury Hotel in Cartagena
#18 Boutique Hotel in Cartagena
#20 Historic Hotel Hotel in Cartagena
Room types
Non-Smoking Rooms, Suites
Add Photo Photos
Traveller (171)
Room & Suite (162)
Dining (76)
Pool & Beach (19)
Amenities (8)
Questions & Answers
Ask a question
lerouxaymeric11
23 July 2018|
Answer
Response from janie410 | Reviewed this property |
Buenas tardes. Creo que no hay una habitation con jacuzzi en este hotel
1
Vote
doctortina
19 February 2018|
AnswerShow all 2 answers
Response from Myrnaman | Reviewed this property |
I don’t believe so? I had 3 rooms and they all had showers
0
Votes
Bonzoboy2000
12 August 2017|
AnswerShow all 7 answers
Response from Rebeca G | Property representative |
Dear Mr. Bonzoboy2000, I want to thank you for contacting us! Yes, We are located in the walled city. We have 2 properties: The fisrt one is Mansion Tcherassi, wich is and old colonial house, 250 years old, with 7... More
0
Votes
Google Translation
Room Tips
"ask for a room with a balcony. all the rooms seemed nice though"
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"get a street facing room for people watching"
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"avoid the rooms that are in the main hallway as you might hear the door outside closing"
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"I think all the rooms are great. i was on the 1st floor and my room was lovely, clean and quiet. Housekeeping..."
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