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Sonesta Hotel Cartagena

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Sonesta Hotel Cartagena
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499 Reviews from our TripAdvisor Community

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Showing 60: English reviews
Reviewed 31 October 2016 via mobile

Nice hotel for what it is.. a big resort style hotel. Friendly, helpful staff, nice pools. 10 minute drive from the historic centre but there are always taxis waiting to take you where you want. The food wasn't as good as restaurants in the town. Couldn't access the beach because of the weather. We had a leaking aircon unit and...

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Thank tamasin b
London, United Kingdom
Reviewed 18 October 2016

The Sonesta offers a great resort experience and provides great service and a range of amenities. The staff are very friendly and helpful. The common areas are well kept but the rooms could do with a bit of updating. The rooms are comfortable but the air conditioning leaked a lot which meant one of the walls and desk area was...

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Thank Adam T
San Juan, Puerto Rico
Reviewed 6 October 2016 via mobile

I came for business and I won't be back. It's not clean. Installations need a mayor overhaul. Internet its slow enough that you won't be able to work productively. Check in service was good and the employees made a big effort to make you feel good. I had a nice balcony room, but the view was sad. Honestly, I will...

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Thank Orlando_Soto
Reviewed 25 July 2016 via mobile

This is the 2nd time we've stayed here and it has yet to disappoint. In Los Morros (10 mins taxi ride from the old walled city/15 from Bocagrande) which is probably it's only drawback. But what you loose in terms of travelling you gain in quality of rooms, 2 pools, fitness centre, spa, tranquillity, quality of food, promptness and politeness...

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Thank Raj R
SonestaCartagena, General Manager at Sonesta Hotel Cartagena, responded to this review

Dear Raj R. Have a big greeting on behalf of all staff of Sonesta Hotel Cartagena. We are pleased to have been chosen by you as your choice of lodgment in the city of Cartagena and we are pleased even more that you have felt comfortable in our hotel, it reassures us that we are delivering the best of us...

Bogota, Colombia
Reviewed 7 July 2016

I stayed this weekend 3 days in the Sonesta Cartagena hotel, and I had the best time. Modern room with sea view and a balcony, big bathroom! Breakfast in the morning was the best, a buffet and they even make you eggs or arepa de huevo on request! A local must when you are in Cartagena! We enjoyed the 2...

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Thank Jonasdd
SonestaCartagena, General Manager at Sonesta Hotel Cartagena, responded to this review

Dear Mr. Jonasdd. Have a big greeting on behalf of all staff of Sonesta Hotel Cartagena. We are pleased to have been chosen by you as your choice of lodgment in the city of Cartagena and we are pleased even more that you have felt comfortable in our hotel, it reassures us that we are delivering the best of us...

Barranquilla, Colombia
Reviewed 18 May 2016

This place is located out near the airport, good for the nbeach and kite surfing. It costs a reasonable 15,000COP for a taxi into the city. The hotel is newish and is built in a style that, in theory, would maximise the view and loaction. However it feels like a goldfish bowl, rooms in front of miine spoiling my sea...

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Thank Center O
SonestaCartagena, General Manager at Sonesta Hotel Cartagena, responded to this review

Dear Guest. Have a big greeting on behalf of all staff of Sonesta Hotel Cartagena. Your feedback is very important for the continuous improvement of our service, that's why I want to thank you for taking a few minutes of your valuable time to review your stay at our hotel. Believe me it is a pleasure for us that you...

Trinidad
Reviewed 25 April 2016

food was delicious, drinks where good, rooms where nice as well. the pool has broken tiles. i spoke only English ans i think more staff should know English, we had a hard time communicating with staff. wifi, a/c and tv did not work for one of days. overall it was a good experience for the price

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Thank amybalchan
SonestaCartagena, General Manager at Sonesta Hotel Cartagena, responded to this review

Dear Guest. Have a big greeting on behalf of all staff of Sonesta Hotel Cartagena. Your feedback is very important for the continuous improvement of our service, that's why I want to thank you for taking a few minutes of your valuable time to review your stay at our hotel. Believe me it is a pleasure for us that you...

Bayside, New York
Reviewed 18 February 2016 via mobile

The hotel staff (not in front desk) deserve my two thumbs up. The location is good, beautiful 2 swimming pools, good bartender at all times, friendly staff. Beach is at the rear of the hotel, beach is ok, sand is dark, and too many people selling things on the. Beach, where very few vacationers spend time. Probably because of same...

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Thank brazeagle
SonestaCartagena, General Manager at Sonesta Hotel Cartagena, responded to this review

Dear Guest. Have a big greeting on behalf of all staff of Sonesta Hotel Cartagena. We are pleased to have been chosen by you as your choice of lodgment in the city of Cartagena and we are pleased even more that you have felt comfortable in our hotel, it reassures us that we are delivering the best of us and...

Barranquilla, Colombia
Reviewed 21 January 2016

Really disappointed with our overall experience at this property. It does not shows sonesta standards. Rooms are big but they are not comfortable, the walls and floors look dirty. Towels were also dirty and bed clothing with stains. Showed to the manager in charge but all they did was place other towels but they forgot to leave the hand towel....

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1Thank rickyrestrepo
SonestaCartagena, General Manager at Sonesta Hotel Cartagena, responded to this review

Dear. Ricky Restrepo. have a warm greeting from all Sonesta Hotel Cartagena. First we greatly thank you that you have taken a few minutes of your valuable time to qualify us and give us your opinion about your experience in our hotel. On the other hand we also want to give you our sincere apologies for the situations presented during...

Orlando, United States
Reviewed 11 January 2016

I was expecting more from this hotel. Besides external issues not really controllable by the hotel chain, I really think this hotel is due for a makeover. Paint looks old and moldy and some furniture is really chipped and in bad shape. Food was great and service was generally good. I don't see how they can charge the prices they...

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Helpful?
Thank Helvert O
SonestaCartagena, General Manager at Sonesta Hotel Cartagena, responded to this review

Dear Helvert O. have a warm greeting from all Sonesta Hotel Cartagena. First we greatly thank you that you have taken a few minutes of your valuable time to qualify us and give us your opinion about your experience in our hotel. On the other hand we also want to give you our sincere apologies for the situations presented during...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
This modern hotel that boasts 118 guestrooms with furnished balconies and a espectacualr view of the caribbean sea and the cienaga de la virgen is only five minutes from the airport. service is sonesta¨s forte thanks to the backing of GHL, one of latin America¨s largest hotel chains whit over 50 years of experience in the region.Have fun in the pools, at tenis court, gym or the Spa and grab a refreshing drink at the beach bar thereafter. also try something of the grill, or dishes from around the world or around the corner at their delicious restaurant, palenke. and unforgettable holiday is guaranteed. ... more   less 

Additional Information about Sonesta Hotel Cartagena

Address: Carrera 9 35 | Sector de los Morros, Cartagena, Colombia
Region: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range: $127 - $256 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sonesta Hotel Cartagena 4*
Number of rooms: 118
Reservation Options:
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Hotel Style:
#13 Business Hotel in Cartagena
#21 On the Beach Hotel in Cartagena
#23 Spa Hotel in Cartagena
#29 Luxury Hotel in Cartagena
#31 Family Hotel in Cartagena
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Questions & Answers

Here's what travellers have asked, with answers from Sonesta Hotel Cartagena staff and other travellers.
4 questions
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Questions? Get answers from Sonesta Hotel Cartagena staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Look for other options. If this is your choice ask for higher rooms and pool view. Lake or street views are too noisy”
 of 5 bubbles rickyrestrepo, 20 Jan 2016 | Read review
“Rooms facing the pool and the Cienaga (bit noisy) are best”
 of 5 bubbles helverto, 11 Jan 2016 | Read review
“Bring earplugs to guard against street noise.”
 of 5 bubbles dgodzin1, 13 Nov 2015 | Read review
“Make sure to chose one of the North corner suites of the Hotel Building.”
  • room
  • Room
  • Room
  • room
  • view from the room
 of 5 bubbles 70RobertoB70, 27 Jun 2015 | Read review
“Upper level away from construction (north, I believe).”
  • Sonesta bedroom in standard room.
  • Sonesta bathroom in standard room.
 of 5 bubbles trvlnfoolintx, 17 Mar 2015 | Read review
5 of 5
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