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Occidental Cartagena

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#37 of 147 Hotels in Cartagena
Certificate of Excellence
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Occidental Cartagena
Occidental Cartagena
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1,080 Reviews from our TripAdvisor Community

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Showing 309: English reviews
Bogota, Colombia
Reviewed 24 September 2016

After a problem with my original booking I had to choose a hotel in the last minute. I had had a bad experience with estelar resorts before (look my review for the estelar in santa marta) but I thought that having the influence of the Occidental chain would make it better. Remember that this hotel is supposed to be a...

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Helpful?
8Thank orlando g
Hoteles_Estelar, General Manager at Occidental Cartagena, responded to this review

Dear Orlando G We appreciate and value your comments and observations; these allow us to make the necessary adjustments in order to provide the best service which has characterized us. Immediately we have climbed its recommendations to the responsible areas in order to take corrective that may apply. We hope to have him back to our hotel soon and allow...

detroit
Reviewed 23 September 2016

This all inclusive resort is offering the best in the area. It has a private beach (unlike Las Americas which we visited in this vacation). Services are good, food tasty unpretentious, some good Colombian food in the mix. Drinks are all local and we were just fine, when there...do as locals :) Rooms are basic but with all the amenities,...

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Helpful?
3Thank Florina1
Hoteles_Estelar, General Manager at Occidental Cartagena, responded to this review

Dear Florina, I appreciate your comments regarding your stay at the hotel we were pleased to meet your expectations, We hope to have you back soon in our hotel and demonstrate once again our STELLAR service. Cordially, Alonso Giraldo General Manager ESTELAR Grand Hotel Playa Manzanillo by Occidental Hotels & Resorts.

Reviewed 20 September 2016 via mobile

Yesterday we arrived at the hotel, and we waited for a long time until our bags were being received after checking in. At the time we could check in, we had someone helping us with our bags to our room. Arrived in our room, there was no real introduction. The guy showed us where our minibar was, and told is...

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Helpful?
2Thank Stijn D
Hoteles_Estelar, General Manager at Occidental Cartagena, responded to this review

Dear Stijn D, We appreciate your time to let us know your comments and suggestions , they are of great vitality and importance to us as it helps us improve each day to search for service excellence that you deserve.we will consider your comments and we will plan to help us improve. We hope for your next vacation have you...

Medellín, Antioquia, Colombia
Reviewed 17 September 2016

I reserved for my parents (above 70 years old) in general the stay and restaurants were good, the beach is good in terms not been bothered for natives, which is very common in beaches nearby of Cartagena city. 3 stars because my father fell to the ground, he stumbled into path going to the lobby, the first day of checkin...

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Helpful?
Thank Edgar M
Hoteles_Estelar, General Manager at Occidental Cartagena, responded to this review

Dear Edgar, Thanks for visiting us, have the opportunity to hear comments hereby allow us to maintain a continuous improvement in each of our processes and ensure customer satisfaction at every visit, we regret the situation presented, it will target specific job and so correct this situation. We look forward to your prompt visit and demonstrate once again the hospitality...

Plattsburgh, United States
Reviewed 27 August 2016 via mobile

We are leaving today after spending 7 days... The resort is clean and beautiful...The staff was very friendly and accommodating...Our room was spacious and clean...The pool was great..The free shuttle to town was always prompt and was only 20 minutes to Old City Cartagena....we will definitely be back....

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4Thank Diane V
Hoteles_Estelar, General Manager at Occidental Cartagena, responded to this review

Dear Diane V We appreciate and value your positive comments regarding our service; we are pleased that we have met your expectations. We hope you come back soon to our hotel. Kind regards, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts

San Francisco, California
Reviewed 14 August 2016

we spent 5 days, we have such a beautiful stay, excellent staff, comfortable rooms, an excellent menu with a variety of dishes. It has an extensive beach where you can watch quiet sunsets or sunrise. They have an adult pool as well as a family pool. they do offer a variety of massages, a nice gym and they offer shuttle...

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1Thank doloresi387
Hoteles_Estelar, General Manager at Occidental Cartagena, responded to this review

Dear Doloresi387, Thank you for your comments. I am very happy to hear that you enjoyed your stay with us. I hope your next stay is just around the corner and demonstrate once 100% Colombian hospitality. Cordially Alonso Giraldo General Manager Hotel Estelar grand playa Manzanillo by occidental hotels & resorts

Bogota, Colombia
Reviewed 5 August 2016

This hotel is really great. I loved all the food I ate in this hotel. They have a very extensive menu and a great variety of local dishes. The facilities are beautiful and they show you a tropical scenery. Near this hotel, you can find the historical downtown of Cartagena and this is one of the most beautiful places I've...

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1Thank hidroingvmpv
Hoteles_Estelar, General Manager at Occidental Cartagena, responded to this review

Dear hidroingvmpv, I appreciate your comments regarding your stay at the hotel we were pleased to meet your expectations, We hope to have you back soon in our hotel and demonstrate once again our Estelar service. Kind regards, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts.

Welland On.
Reviewed 2 August 2016

Smaller resort with a nice layout. They have an adult quiet pool and a family pool for you to choose from. Also a very large beach area with sand fleas and a security guard. Did not like the beach. Three dining options, the buffet, the International and another. The buffet and the International were our choice for the best food....

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Helpful?
2Thank DandCTravel
Hoteles_Estelar, General Manager at Occidental Cartagena, responded to this review

Dear Guest, We appreciate and value your positive comments regarding our service; we are pleased that we have met your expectations. We hope you come back soon to our hotel. Kind regards, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts

Bogota, Colombia
Reviewed 21 July 2016

He spent four days in the hotel and is a total paradise. Very good service and facilities high. Fully recommended the food is good, service is good employees, beaches, bathrooms, albobas and generally everything I liked.

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Helpful?
Thank mamosam74
Hoteles_Estelar, General Manager at Occidental Cartagena, responded to this review

Dear Mamosam 74, We appreciate and value your positive comments regarding our service; we are pleased that we have met your expectations. we will continue working to make your next visit to have a more and pleasant stay. We hope you come back soon to our hotel. Kind regards, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental...

Bogota, Colombia
Reviewed 17 July 2016

The hotel manager terribly rude . We did not have a good experience . We paid an upgrade because we wanted the best suite and have hot tub in our room, but it never worked , there was no water, and when there was cold . Besides water did not reach even to shower , water pressure was almost zero...

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Helpful?
1Thank nellypachon
Hoteles_Estelar, General Manager at Occidental Cartagena, responded to this review

Respected Nelly, Thank you for your comment this allows us to improve our service. Indeed when we talk in the reception you gave me to know their discomfort with the non-functioning of the Jacuzzi and there was no water in the room, replied that up to the room to check because I had other information of an official of the...

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Amenities

Highlights
  • Beachfront
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
The Occidental Grand Cartagena Resort***** hotel's objective is to provide luxury, all-inclusive services on the seafront on the beautiful beaches of Manzanillo Bay. It is close to the cosmopolitan city of Cartagena de Indias. It has a contemporary design and a very calm ambience, and our guests' first impression is of an idyllic resort to relax and unwind in. Have a dip in the pool, stroll around the beautiful lush gardens or enjoy the 24-hour drink and snack service. ... more   less 

Additional Information about Occidental Cartagena

Address: Anillo Vial Via Manzanillo del mar Km. 4 | No. 9-85, Cartagena 985, Colombia (Formerly Estelar Grand Playa Manzanillo)
Region: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range: $220 - $586 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Occidental Cartagena 3.5*
Number of rooms: 190
Reservation Options:
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Also Known As:
Occidental Grand Cartagena Hotel Cartagena
Hotel Style:
#14 Spa Hotel in Cartagena
#14 On the Beach Hotel in Cartagena
#21 Family Hotel in Cartagena
#37 Romantic Hotel in Cartagena
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Cartagena staff and other travellers.
52 questions
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keswick,ontario
4 months ago

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Questions? Get answers from Occidental Cartagena staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ocean view, NOT adjoining unless you are with the other people in the adjoining room”
 of 5 bubbles happywanderer381, 18 Feb 2017 | Read review
“family room”
 of 5 bubbles , 9 Jan 2017 | Read review
“lower level suites with jacuzzi, not in back building”
 of 5 bubbles bobmP5736LT, 19 Oct 2016 | Read review
“Dont choose this hotel”
 of 5 bubbles Sie7e_13, 18 Oct 2016 | Read review
“ask for the rooms in the building two and above floor number four”
  • concrete base for the bed
  • connecting door
  • the ceiling is pealing off
 of 5 bubbles orlandog833, 23 Sep 2016 | Read review
5 of 5