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Occidental Cartagena

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#36 of 145 Hotels in Cartagena
Certificate of Excellence
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1,054 Reviews from our TripAdvisor Community

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There are newer reviews for Occidental Cartagena
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Showing 304: English reviews
Ottawa, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 1 February 2012

My Wife and I stayed here from Jan 16-23 2012... After we initially booked our vacation we became apprehensive because of all the reviews we were reading.... So we went in with an open mind... Upon arrival customs was very quick and we had checked in and were in our room in just over an hour... Check in was very... More 

Helpful?
11 Thank BigBadBuddha
London
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 31 January 2012

Enjoyed the trip to Occidental Grand and Cartagena. All of the reviews are right about things getting better everyday and the staff learning. Things you should know include Sun is very hot so definetly bring high number lotion Hotel cannot exchange USD to Columbian Pesos so you will need to change money at the airport or in the city -... More 

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15 Thank roomsraven
Ontario
Level Contributor
51 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
Reviewed 30 January 2012

We traveled to this resort in mid January and paid $899 taxes in. First off we did not feel this resort should be rated a 4.5 star it should be a 3.5 pushing into the 4 category. I have travelled to many AI resorts over the last 11 years. Since there are so many reviews I will make an attempt... More 

Helpful?
14 Thank boowaaccaa
Toronto
Level Contributor
32 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 29 January 2012

Stayed at the Occidental December 19-26 with Sunquest and January 5-19 with Nolitours. We had a suite on each visit and it is well worth the small additional cost. I left my reading glasses at the hotel but an email to Fernanda resulted in them being at reception when I returned. Definitely a four star hotel. Johnnie Walker Red Label... More 

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8 Thank EdgewoodToronto
Caledonia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 29 January 2012

Spent 2 weeks and celebrated New Years here - it was a really nice resort and a pleasant vacation. Here's some advice for those of you that are contemplating this resort as a vacation destination: (1) Go to it - the place is safe and clean (2) Staff are very friendly and they work really hard - one note -... More 

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15 Thank DJBTAH6671
St. Catharines, Canada
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 29 January 2012

Awesome vacation! Absolutely beautiful resort. I was concerned after reading recent negative reviews. The only complaint I would have to agree with is the slow service and lack of service etiquette (not serving people in turn), but as others have stated, they are still learning and make every effort to communicate (and always have a smile for you!) I heard... More 

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13 Thank Joanne J
Toronto, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 28 January 2012

We read some bad reviews just before flying off for our vacation, and wondered what we'd gotten ourselves into, but we really enjoyed our stay, and we were overall quite pleased with the hotel, while there is opportunity for some improvement. One thing to note is that the beaches in Cartagena aren't going to be the white sand blue water... More 

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20 Thank Toronto_Rob23
Kingston, Canada
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 28 January 2012

Just got back on Monday and promised we would post our review. Arrival through customs went quickly and we were in our rooms about an hour after the plane landed. A quick 20 minute transfer and they had us checking in both at the lobby and conference room building so that went quickly as well. Orientation meeting set for 4:00... More 

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14 Thank Westhilltravelgirl
Saint Catharines, Ontario, Canada
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 January 2012

Only go if: You speak spanish You don't mind that the staff on hand only speaks spanish and will not try to speak english Want to tip staff consistently to get service Like to eat food varying from bad - moderate Like oily feeling pool water due to filter issues Love Incompetent staff (not trained and don't use common sense)... More 

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5 Thank Amarantha B
Exeter, Ontario
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 28 January 2012

Just returned after staying from Jan 19-26, 2012. Great food every day and lots of it. Ran into some roast beef that was tough one night but got more and it was fine. Lunch time had lots of choices, sometimes 3-4 different types of meat. They have several a-la-carte restaurants-only one you have to make reservations for and they change... More 

Helpful?
9 Thank Exeter_Farmer

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Amenities

Highlights
  • Beachfront
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Occidental Grand Cartagena Resort***** hotel's objective is to provide luxury, all-inclusive services on the seafront on the beautiful beaches of Manzanillo Bay. It is close to the cosmopolitan city of Cartagena de Indias. It has a contemporary design and a very calm ambience, and our guests' first impression is of an idyllic resort to relax and unwind in. Have a dip in the pool, stroll around the beautiful lush gardens or enjoy the 24-hour drink and snack service. ... more   less 

Additional Information about Occidental Cartagena

Address: Anillo Vial Via Manzanillo del mar Km. 4 | No. 9-85, Cartagena 985, Colombia (Formerly Estelar Grand Playa Manzanillo)
Region: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range: $229 - $708 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Occidental Cartagena 3.5*
Number of rooms: 190
Reservation Options:
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Also Known As:
Occidental Grand Cartagena Hotel Cartagena
Hotel Style:
#13 Spa Hotel in Cartagena
#13 On the Beach Hotel in Cartagena
#21 Family Hotel in Cartagena
#37 Romantic Hotel in Cartagena
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Cartagena staff and other travellers.
45 questions
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keswick,ontario
1 month ago

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Questions? Get answers from Occidental Cartagena staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“lower level suites with jacuzzi, not in back building”
 of 5 bubbles bobmP5736LT, 19 Oct 2016 | Read review
“Dont choose this hotel”
 of 5 bubbles Sie7e_13, 18 Oct 2016 | Read review
“ask for the rooms in the building two and above floor number four”
  • the ceiling is pealing off
  • connecting door
  • concrete base for the bed
 of 5 bubbles orlandog833, 23 Sep 2016 | Read review
“all rooms are far from the beach, so even the sea view rooms are far...”
 of 5 bubbles Florina1, 22 Sep 2016 | Read review
“Rooms at the west of the hotel could have a good view of the sea.”
 of 5 bubbles hidroingvmpv, 5 Aug 2016 | Read review
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