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Atlantic Lux Hotel

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#64 of 148 Hotels in Cartagena
Certificate of Excellence
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1 room 2 adults 0 children
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Atlantic Lux Hotel
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275 Reviews from our TripAdvisor Community

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There are newer reviews for Atlantic Lux Hotel
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Showing 52: English reviews
Miami, Florida
Reviewed 29 March 2016

This hotel is new but for being so new is not that great. Also I paid and amazing rate when going that for 3 nights. The beds are really uncomfortable to sleep and the a/c doesn't help a lot with the heat. The pro: The location is amazing two block from the beach and walking distant to several stores and...

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Helpful?
Thank L0renaRS
JenniferRhenals, Director de Recepción at Atlantic Lux Hotel, responded to this review

Dear L0renaRS Your comments are our biggest reward and the main reason to keep trying to do our best We’re very pleased to know that you enjoy your visit to our city and your stay with us. We’ll certainly be looking forward to have you with us in your next trip to Colombia. Sincerely, Jennifer Rhenals

Reviewed 28 March 2016 via mobile

The hotel isn't bad, it's regular. The meals are not included. I had problems with the air conditioner like a hundred times. The cleaning service is good. There's a casino and a pool but it's so damn cold, also gym. Comparing to other hotels there's better ones, and Id recommend you to reserve a room in Centro of the city,...

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Helpful?
1Thank Diana P
JenniferRhenals, Director de Recepción at Atlantic Lux Hotel, responded to this review

Dear Diana P we really appreciated your feedback As you see we have excelents comments in our page, the majority of our clients are satisfaced with our services. sincerely, Jennifer Rhenals

London, United Kingdom
Reviewed 27 March 2016 via mobile

I deeply regret staying at this hotel. So many reasons too many to list probably. The room was basic, not at all what tou would expect in a 4 star hotel. Furthermore, it was not cleaned appropriately. The wardrobes had a strange smell emanating from them, so did the bottom part of our mattress, hixb was uterly disgusting, there was...

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Helpful?
Thank Nathalie R
JenniferRhenals, Director de Recepción at Atlantic Lux Hotel, responded to this review

Dear Nathalie R we respect the point of view of our clients, sadly you can not appreciated our service as well the majority of people do fortunately,people confirm our high quality of service and avoid to believe in that kind of comments witch are not truth. Best Regards, Jennifer Rhenals

New Paltz, New York
Reviewed 19 March 2016

We were traveling around Columbia and the Atlantic was our base. Service people were nice and helpful. Price was right for a room with a balcony. They had a decent buffet breakfast and best of all they held our suitcases for us while we traveled. Close to everything. I would go back.

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Helpful?
1Thank 1worldtraveler845
JenniferRhenals, Director de Recepción at Atlantic Lux Hotel, responded to this review

Dear 1worldtraveler845 Your comments are our biggest reward and the main reason to keep trying to do our best We’re very pleased to know that you enjoy your visit to our city and your stay with us. We’ll certainly be looking forward to have you with us in your next trip to Colombia. Sincerely, Jennifer Rhenals

San Francisco, California
Reviewed 2 March 2016

This place was an alright option in Boca Grande. Check in was very slow although the staff were friendly enough. The room itself was alright if somewhat basic. I didn't use almost any of the facilities so I can't comment on that. Location is good for Boca Grande but I wouldn't go back there overall - beaches aren't very nice...

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Helpful?
Thank lll-T-R-A-V-E-L-lll
JenniferRhenals, Director de Recepción at Atlantic Lux Hotel, responded to this review

Dear Guest we really appreciated your feedback As you see we have excelents comments in our page, 90% of our clients are satisfaced with our services. sincerely, Jennifer Rhenals

Calgary
Reviewed 25 February 2016

When we arrived we asked for a room with a view. The room was so basic no drawers to put clothes in, light bulb missing. No English hannels on the TV, had to ask for coat hangers as there was only two in the closet. ! no pens or paper to write on.Had to ask for towels every day. The...

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Helpful?
Thank Yogagal55
JenniferRhenals, Director de Recepción at Atlantic Lux Hotel, responded to this review

Dear Yogagal55 We appreciated your feedback, of course we remember you and also the little inconvenients that happened while you were our guest . Nevertheless, we solve rapidly the inconvenient and we assist you every day with all your request. Finally I want to headline that our team work in order to get the satisfaction from guest. Sincerely, Jennifer Rhenals

Mitchellville, Maryland
Reviewed 8 February 2016

The hotel is conveniently located a block away from the beach. We stayed on the 10th floor and had a small glimpse of a view of the ocean and the bay. The staff was very helpful with checking in. I would say this is a typical beachy hotel. Very clean and the bathrooms were much nicer than expected. Our room...

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1Thank Tiffini S
Boston, Massachusetts
Reviewed 29 January 2016 via mobile

First off the hotel has a great location only a block away from the beach, the staff was very helpful and friendly. Atlantic Lux is a very clean & perfect hotel to stay at for your vacation or what ever brings you to Cartagena.

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Thank Jon T
Los Angeles, California
Reviewed 9 January 2016

The location is convenient to restaurants, bars, and the beach both on the Cartagena Bay Side and the Caribbean Ocean. (I would recommend the Bay Side.) The staff was nice. My check in was quick but it could have been the fact that I arrived at 1 a.m. I had to pay a surprise "seguridad" fee. I tried to get...

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Thank BernalEli
Reviewed 2 January 2016 via mobile

I waited one hour to check-in into my room. Although rooms are fine - this is totally unacceptable for this type of hotel class. It ruins the hotel experience. It's frustrating to spend an hour starring in the lobby. A couple was also frustrated over same bad service.

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Helpful?
1Thank HaniDK

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Beachfront
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Business Centre with Internet Access
  • Laundry Service
  • Free Parking
  • Dry Cleaning
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
A hotel with all comfort. ... more   less 

Additional Information about Atlantic Lux Hotel

Address: Avenida San Martin 8- 20 | Av San Martín # 8 - 20, Cartagena 130001, Colombia
Region: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range: $105 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Atlantic Lux Hotel 4*
Number of rooms: 87
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Hotel Style:
#14 Business Hotel in Cartagena
#20 On the Beach Hotel in Cartagena
#31 Luxury Hotel in Cartagena
#36 Family Hotel in Cartagena
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Questions & Answers

Here's what travellers have asked, with answers from Atlantic Lux Hotel staff and other travellers.
8 questions
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New Jersey
2 months ago
Falls Church, Virginia

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Questions? Get answers from Atlantic Lux Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get an upper floor for the view and to get away from the street noise.”
 of 5 bubbles , 9 Mar 2017 | Read review
“corner rooms have a little more room and bigger balcony”
 of 5 bubbles Hemipoweredcats, 27 Dec 2016 | Read review
“Ask one with a balcony”
 of 5 bubbles L0renaRS, 29 Mar 2016 | Read review
“Higher floors were quieter.”
 of 5 bubbles 1worldtraveler845, 19 Mar 2016 | Read review
“Ask for a room with a balcony”
 of 5 bubbles tiffinis, 8 Feb 2016 | Read review
5 of 5