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I have been around the country with my friends for many occasions and I have to say that this was the worst hotel experience I have ever encountered! I have been here since April 11 and will be leaving tonight back to USA.
Visited with my family in August for three nights, when at arrival I was unwell the reception staff kindly found us one room where I was able to lie down and sent me to see the ON SITE nurse, they kindly called a doctor to...More
Thank Nadia P
Response from CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena PlazaResponded 15 August 2017
Dear Customer. I appreciate your comments about our hotel. It makes us feel proud to cater to the needs of our customers in the best way we can. If you are coming back to our resort, do not hesitate to call us.
Aura Amador López.
Our room was very nice but the bathroom door did not work properly and it was hard to open and close it. The elevators often took more than 15 minutes to get to our floor and they were always crowded. The food was awful -...More
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3 Thank pblanco2690
Response from CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena PlazaResponded 3 weeks ago
Thank you for taking a moment to share your experience at the Cartagena Plaza hotel
We regret that your past stay did not meet your expectations, and if they presented situations that were not pleasant for you, our reason for being are our...More
ATTENTION FOLKS. I just had an awful experience with AGODA and CARTAGENA PLAZA HOTEL, in Cartagena de Indias, Colombia. Even though the reservation and the payment were clearly confirmed and the vouchers were with me, I arrived at the lobby of the hotel and they...More
Thank Isaac T
Response from CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena PlazaResponded 17 March 2018
Dear Isaac T.
Thank you very much for your comments.
Since the admission, the problem was not directly with the hotel, but with the web portal, since the reservation reflected in our system was canceled. Due to this, it could not be given an income,...More
Hi. We stayed on floor 10 which is the executive floor. It was well
worth the extra cost, as we got a special ‘concierge’ who could advise us on where to eat and where to go, and also look after us in a special breakfast/business/drinks...More
Thank Garth R
Response from CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena PlazaResponded 28 February 2018
Dear Garth R. Thank you for your comments. I am very happy to hear that you have enjoyed your stay with us. I hope your next stay is around the corner. Call us if there is anything we can help you with.
Response from CartagenaPlaza | Property representative |
Estimado Ricardo según el estado del tiempo brindado por accuweather para los meses de Septiembre y Octubre estaremos entre 31°/25° , lo que significa que tendremos un buen clima, soleado, algunas veces... More
Estimado Ricardo según el estado del tiempo brindado por accuweather para los meses de Septiembre y Octubre estaremos entre 31°/25° , lo que significa que tendremos un buen clima, soleado, algunas veces con calor y para el mes de octubre se estima que se presenten lluvias.
Good - they have a couple of pc's in the lobby too. FYI - the keyboards are set for Spanish so some keys/letters are different. Ask the staff - they'll help and are very accommodating. Have a good trip !