Hotel San Fernando Plaza Medellin

Hotel San Fernando Plaza Medellin

Traveller (347)
Habitacion doble
Room & Suite (254)
Palma Azul Terraza at the Hotel San Fernando Plaza Medellin
Dining (57)

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About

4.0
#33 of 210 hotels in Medellin
4.6 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
3.9 of 5 bubbles
Value
Five-star luxury hotel located in the Financial District of Medellín that combines comfort and world-class service. Its privileged location allows our guests to visit shopping centers, bookstores, coffee shops and the most exclusive restaurants in town within walking distance. Enjoy spacious rooms with king size beds, comfortable mattresses and beautiful views to the city or our pool. Do not miss the GrandSuite rooms with a living room and a wonderful terrace with panoramic views of the city. In the restaurant Spezia (located on the 8th floor) our guests and visitors can delight their palates with an avant-garde gastronomic offer, accompanied by the most exquisite variety of wines and excellent service. The menu has been delicately prepared by our Chef Sebastián Ramírez who holds the title of Chef Revelación de Colombia. Relax in our pool area where you can find as well the sauna, Turkish bath, gym and a full-service spa. We pride ourselves on our international awards.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Business Centre with Internet Access
Conference facilities
Valet parking
Wifi
Pool / beach towels
Rooftop pool
Outdoor pool
Shallow end in pool
Fence around pool
Fitness / spa changing rooms
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Taxi service
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Facial treatments
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Non-smoking hotel
Sun terrace
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Minibar
Cable / satellite TV
Bath / shower
Room service
Safe
Telephone
Clothes rack
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.5 of 5 stars
HOTEL STYLE
City View
Great View
Languages Spoken
English, Spanish

Location

Carrera 42a 1 15, Medellin 050021 Colombia
Name/address in local language
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 86 out of 100
86
Jose Marie Cordova Airport
16.9 km
See all flights
Enrique Olaya Herrera Airport
Poblado
16 minMedellin Metro
789Reviews15Q+A53Room tips
Traveller rating
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Detailed Reviews
Profeta Alina P wrote a review May 2021
New York City, New York750 contributions94 helpful votes
+1
4.0 of 5 bubbles
The Hotel San Fernando has an Strategic Location in El Poblado Medellin. The Hotel has a modern architecture and is fresh. It has a tremendous panoramic view of the city skyscrapers with Beauty of the landscapes as their surrounding backgrounds.Aside from the tall towers of cement there is a great deal of “green conservation” all around that contrast the environment. The servers from Hotel San Fernando are amigable and make you feel a welcomed guest. They are eager to pamper the guest and make them smile. Breakfast is served every day from 7:00 am to 10:00 am. Having a great variety of choices of fruits, yogurt, cereals, eggs, a bit of the typical Colombian breakfast such as “Calentado” with arepas, chorizos and botitas de yuca o papas rellenas, different kinds of breads and of course, there is a la carta service as well. The grooming of the guest rooms is done every day to maintain the high quality and neatness of the Hotel as well as to have a balance in terms of Following up with the pandemic issues. Overall, I recommend this Hotel as one of Colombian Top 5 stars Hotels.
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Date of stay: May 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel San Fernando Plaza, Otro at Hotel San Fernando Plaza Medellin
Responded 2 Aug 2021
Dear guest, Receive a cordial greeting. We value and appreciate your kind comments; as well as the time taken to write and qualify. We look forward to your visit again. Service team Hotel San Fernando Plaza Medellín.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
David Lewis wrote a review Dec 2021
Frankfurt, Germany1,081 contribution270 helpful votes
+1
4.0 of 5 bubbles
We chose this hotel as it was situated in the El Poblado district, the new cool area of Medellin, as this was our first visit to the city.
Around 30mins by taxi (20usd) from Rionegro (MDE) airport.
Check in was rather slow, but that is true for most Colombian hotels due to the cumbersome admin processes in rhe country.
Room was excellent, very spacious and well equipped. Housekeeping were very quick to bring us a hairdryer when one was not available in our room.
Breakfast was very good, with full buffet available. Staff very friendly and efficient.
Pool area is excellent, quite peaceful with limited traffic noise.
Gym well equipped.
Malls and bars, restaurants all within 10mins walking distance in a safe area of town.
Highly recommended!
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Date of stay: December 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel San Fernando Plaza, Otro at Hotel San Fernando Plaza Medellin
Responded 19 Jan 2022
Cordial saludo, Gracias por alojarse con nosotros. Agradecemos sus comentarios y esperamos tenerlo nuevamente con nosotros.
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Clyde B wrote a review Jan 2022
7 contributions1 helpful vote
+1
5.0 of 5 bubbles
This is my third time at this wonderful 5 star hotel. It really is a great place to stay. My first time was memorable. The staff are excellent at providing first class service . My favorite employee , Daniel is always happy to see me and he makes me feel welcome. His memory is remarkable and his powers of observation are extraordinary. During my most recent stay , he was busy checking in several guests that were ahead of me and glanced up , saw me and greeted me by name. He did this even though I was wearing a hat and a surgical mask. Wow !

This hotel is my favorite in Medellin. The bellman have always shown me to my room and helped me with my luggage. They’re personable and polite . The rooms are large and the beds are extremely comfortable. I’ve never had any problems during any of my stays. Housekeeping is always top notch . The rooms are clean and well stocked.

One of my favorite things is the restaurant on the 8th floor. I absolutely love it. Great food and fantastic service. The breakfast is very good. It’s fresh and there are plenty of choices . I’ve had one of the best dinners of my life there. French onion soup , an authentic Caesar salad , pasta with shrimp and asparagus , crème brûlée for dessert and of course , a Colombian beer.

Should you be looking for a hotel that will fulfill your every need , look no further. I like to think I know what I’m talking about as I’ve been in the hospitality industry for over 50 years . My favorite employers were Walt Disney World , the Mirage Hotel , MGM Grand , Tilman Fertitta and Robert Earl.
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Date of stay: January 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel San Fernando Plaza, Otro at Hotel San Fernando Plaza Medellin
Responded 23 Apr 2022
Good morning. We are delighted to know that your stay was so pleasant, we always strive to offer a very good service and make our guests feel at home. We hope you come back soon!
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AlvaroNYC wrote a review Apr 2022
New York City, New York838 contributions146 helpful votes
2.0 of 5 bubbles
I choose this property base on the hotel website and few reviews online.
5 Starts hotel mean an extraordinary service, customer service, and above and beyond customer service.
My room was 1306 very small room, basic room, not welcome amenities (water batle or any sweets as other 5 start hotels does.
The towels are absolutely inappropriate like old and stained towels, some with the bed sheets. The chairs were not in good shape and dirty. The chais were not dirty but they look old and weathered.
Breakfast was delicious, local food, and several choices to eat, continental & American breakfast style available. The portion are extremely small micro-bread , so you have to put in your plate may pieces because they are too small.
Poor customer service and most the employees feels like empowered just because they work at the hotel. Except few people. Upon my arrival not courtesy at all, no water bottle complementary so comparing with the holiday Inn Express & Suites located one block down that goes above & beyond to make us feel welcome at the hotel.
For the price I paid it is not make sense to spent large amount of money for. Very poor service. The Hotel Bellman (April 2) in the morning. Was the extraordinary person as the maid on my room (Mary)
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Date of stay: April 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel San Fernando Plaza, Otro at Hotel San Fernando Plaza Medellin
Responded 25 Apr 2022
Good afternoon. Thank you for your comments. We work every day to take advantage of opportunities for improvement and provide better service. We apologize for what happened.
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Joanne P wrote a review Jan 2022
6 contributions9 helpful votes
2.0 of 5 bubbles
We had to wait in line for over 20 minutes to check-in and when we finally got the keys to our room, no-one helped us with our luggages.
Then, we soon discovered that there was a leak in the bathroom. The sink was leaking and there was water everywhere on the floor.
We called the front desk, room service, etc (using the preset buttons on the phone) but no-one picked up to help us resolve this.
So, we had to drag our luggages back downstairs and explain the situation.
We then got keys to a different room (this time a porter did help us with our luggages).
And then, another problem…. The WiFi wasn’t working! This time, when we called the front desk, someone picked up and sent someone up to help us. They connected us to a different WiFi.
This WiFi disconnected twice earlier, but currently seems stable. Let’s hope it stays that way🤞.
What a stressful experience when we just wanted to relax after a long day.

We were also told that the pool and spa facilities shut at 5pm! I guess we won’t be able to use them then…

Would have given 1 star, but the rooms are decent.
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Date of stay: January 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel San Fernando Plaza, Otro at Hotel San Fernando Plaza Medellin
Responded 23 Apr 2022
Good morning. We offer sincere apologies for everything that happened, we are sorry that your stay was so inconvenient. Internally every day corrections are made so that things like this do not happen again.
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andreworigins wrote a review Mar 2022
Medellin, Colombia6 contributions2 helpful votes
1.0 of 5 bubbles
Let me preface this by saying that I stayed at this hotel at least 10 times in the past and I actually own a storefront directly underneath the hotel.

On this occasion due to an error through the booking platform two rooms among three people were incorrectly egistered as two rooms for only two people.

Instead of taking a simple and diplomatic approach and allowing me to pay the difference as it would have been on the application where I made my booking $10, the manager on-site insisted on making a scene bringing out several people and charging three times that price even after I clearly demonstrated how the error was on the part of the platform.

The manager on sites name was Caesar Montoya. He was a rude, insolent, ignorant and stubborn and I will go out of my way to not return to the hotel as a result.

I've stayed at the hotel at least 10 times in the past and sent at least another 10 or 20 people there. If Cesar Montoya was fired I would gladly return.

In my opinion the situation could have been resolved extremely easily with a calm and pleasant demeanor but instead he insisted on insulting me, speaking arrogantly and without respect and treating me like a fool and acting like he was the king of spain.
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Date of stay: March 2022Trip type: Travelled with friends
Room Tip: Don't go to this hotel if Cesar Montoya still works there
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel San Fernando Plaza, Otro at Hotel San Fernando Plaza Medellin
Responded 25 Apr 2022
Buenas tardes. Lamentamos lo ocurrido en el hotel, se verificaron internamente los procesos y se realizaron las correcciones necesarias.
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Tomsalda wrote a review Jan 2023
Barcelona, Spain458 contributions150 helpful votes
2.0 of 5 bubbles
I stayed at Hotel San Fernando Plaza twice this past year, I decided to write my review at the end of both stays to see if their policies had changed. My first stay was during a 12 day visit in mid October and my second stay was for 4 nights just before Christmas. I reserved a suite to have the opportunity to receive guests and my assistant. When I arrived in October; I had made a reservation with "El Corte Ingles Travel" in Barcelona Spain; and when I arrived they informed me that my reservation wasn't in their system and that the hotel was fully booked for the days I had a reservation and that they only used 3 platforms (Expedia, Booking and Kayak) I informed them that I found that impossible since a lot of people use travel agencies and most travel agencies don't use them. I called the Spanish Reservation Specialist on my reservation and he informed them of the reservation and still the hotel didn't find my reservation, mind you I had paid the stay in full.. about 2500€. I had no choice but to Pay $300 for the night and then deal with the front desk in the morning. Finally in the morning they eventually found the reservation. But still a big headache. I was very unhappy with the condition of the Suite. The furniture "Sofas" were very old and outdated for the price of the room. I was also very upset to learn that if you have guests over even if it's for 2 minutes, the hotel's policy is to charge $100,000 pesos or $20.00 USD per person and add it to the room charge. So it's ridiculous to reserve a suite if you aren't allowed to have visitors. PARKING: I had rented a car during my stay and one evening when I arrived I parked in a space marked for Hotel Guest and in the morning when I went to retrieve my car I found a piece of paper taped to my window informing me by a hotel employee that I was not parked in the correct area. I found that to be extremely inappropriate to have paper taped on my window by any employee of a 5 star hotel. I asked the concierge of the hotel and they informed me that it was the responsibility of the Complex and not the Hotel. I went and spoke to the complex security and they informed me that it was the hotel's parking lot area and therefore I had no choice to then go speak to the Hotel Manager. He said he was sorry for the incident and I stated that if it was for employee parking then it should be marked properly. ((During my stay in December the parking was still not properly marked)).
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Date of stay: November 2022
2.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled solo
Room Tip: Ask what's the policy for visitors. Shop around for best deals. Demand accountability
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AlexHernandez wrote a review Sept 2022
1 contribution
1.0 of 5 bubbles
We booked this hotel because we needed a bigger space due to our kids. Just checked out on September 4th. A lot of what comes up on the review:

1) They double-charged us and then instead of just refunding us asking for tons of information as if it wasn't THEIR MISTAKE.

2) Motorized windows on the room did not work. Tried opening them manually also an issue.

3) Door to our balcony: Also did not work.

Listen, just avoid the hassle.
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Date of stay: September 2022
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jesquivel23 wrote a review Mar 2020
Houston, Texas17 contributions17 helpful votes
4.0 of 5 bubbles
This is in a Great Location within walking distance to many restaurants, stores, and shopping. The Room was normal like any other comfortable mini bar and snacks. The Lobby nice just wish they would have a Bigger Bar area, they do have a small bar that you can easily miss if you Do not ask about it. Overall very Clean and Safe but best part was Location
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Date of stay: February 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Best view in the Restaurant I believe 8th Floor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HSFPM, Director de Relaciones con Clientes at Hotel San Fernando Plaza Medellin
Responded 6 Mar 2020
Dear guest, Receive a cordial greeting. We value and appreciate your kind comments; as well as the time taken to write and qualify. We will consider them in our continuous improvement plan. We look forward to your visit again. Service team Hotel San Fernando Plaza Medellín.
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dgoldyn wrote a review Mar 2022
Curaçao239 contributions145 helpful votes
5.0 of 5 bubbles
This was a really nice hotel. The service and the staff were wonderful. The pool was a nice break after three days of sightseeing. The breakfast selection changes daily which is very impressive. I also had a dinner at Spezia their restaurant And it was delightful… I had the ox tail and the Mont Blanc desert.

All the guidebook say stay in Poblado so I did But if you don’t mind taking a taxi everywhere this is a good choice. It’s a bit far from the metro and a bit far for most of the sites but taxis are so cheap who cares

Good stay in poblado
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Date of stay: March 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel San Fernando Plaza, Otro at Hotel San Fernando Plaza Medellin
Responded 23 Apr 2022
Good morning. Thank you for sharing your experience at our hotel. We are delighted that everything went so well, it will always be a pleasure to serve you. We hope you come back very soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
NPSTER asked a question Feb 2022
Oranjestad, Aruba162 contributions62 helpful votes
Is the pool climatized, thus warm
natasha v asked a question Jun 2019
Aruba4 contributions1 helpful vote
Hi does your room have bathtubs.
Answer from Robert B
Miami, Florida101 contributions60 helpful votes
Every time I've stayed, my room, which was extremely spacious, had a queen size bed...
Jay F asked a question Dec 2016
San Rafael, California31 contributions13 helpful votes
Which room do I have to book to get a queen or king bed?
Answer from mildredn
Aruba48 contributions16 helpful votes
When make your reservation online you can select the type of room and bed that you want. The beds are good.
SandraM D asked a question Oct 2016
New York City, New York
Do you have DVD players in the guest rooms?
Answer from Cole8808
New York City, New York58 contributions17 helpful votes
No, no DVD players.
Albérico M wrote a tip Nov 2023
Sao Paulo, SP11 contributions5 helpful votes
5.0 of 5 bubbles
"EVERYTHING IS PERFECT ! "
Read full review
Luisa V wrote a tip Jan 2023
Everywhere133 contributions10 helpful votes
5.0 of 5 bubbles
"At first if you are driving the access by car can be confusing"
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Tomsalda wrote a tip Jan 2023
Barcelona, Spain458 contributions150 helpful votes
2.0 of 5 bubbles
"Ask what's the policy for visitors. Shop around for best deals. Demand accountability"
Read full review
KareArenas wrote a tip Jun 2022
Carrollwood, Florida112 contributions11 helpful votes
5.0 of 5 bubbles
"Ask for a room with a view of the mountains."
Read full review
andreworigins wrote a tip Mar 2022
Medellin, Colombia6 contributions2 helpful votes
1.0 of 5 bubbles
"Don't go to this hotel if Cesar Montoya still works there"
Read full review
Not the right property for you?
There are more places to choose from in the Medellin area.
PRICE RANGE
S$101 - S$196 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
san fernando plaza medellin
LOCATION
ColombiaAntioquia DepartmentMedellin
NUMBER OF ROOMS
167
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOTEL SAN FERNANDO PLAZA MEDELLIN (S̶$̶1̶3̶2̶) S$108: UPDATED 2024 Reviews, Price Comparison and 678 Photos (Colombia) - Tripadvisor

Frequently Asked Questions about Hotel San Fernando Plaza Medellin
Which popular attractions are close to Hotel San Fernando Plaza Medellin?
Nearby attractions include Medellin Group (0.2 km), AfterLand (0.2 km), and BBC Bodega Estrada (0.2 km).
What are some of the property amenities at Hotel San Fernando Plaza Medellin?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Hotel San Fernando Plaza Medellin?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel San Fernando Plaza Medellin?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel San Fernando Plaza Medellin?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Hotel San Fernando Plaza Medellin?
Conveniently located restaurants include Della Nonna Milla De Oro, NAU Sushi Lounge Medellin, and Cazuelitas.
Are there opportunities to exercise at Hotel San Fernando Plaza Medellin?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Hotel San Fernando Plaza Medellin have airport transportation?
Yes, Hotel San Fernando Plaza Medellin offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel San Fernando Plaza Medellin?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel San Fernando Plaza Medellin offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel San Fernando Plaza Medellin?
The staff speaks multiple languages, including English and Spanish.
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