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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#11 of 279 hotels in Medellin
Location
Cleanliness
Service
Value
Travellers' Choice
This Luxury Hotel with the ultimate expression of design and technology is an excellent choice for business and tourism travelers. Ideally located in the heart of El Poblado one of the most prestigious areas of the city at walking distance from Santa Fe and Oviedo Shopping malls. Our 126 rooms and 9 suites are equipped with all the ingredients to guarantee an enjoyable stay. In addition to our excellent facilities we offer a friendly atmosphere and a warm smile. Our clients benefit from the comforts and technology of our modern Business Center and our versatile Meeting Rooms. The NH Collection Royal Medellin Hotel Service include a relaxing Spa and fitness center swimming pool free parking dry cleaning service and 24-hour room service. Enjoy in our restaurant the best Neo Latina cuisine that blends the delicate fusion flavors of Colombia and the International processes. The Bar with a panoramic magically green view creates an enjoyable mood for a meeting or a relaxing drink.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Car park
Wifi
Pool / beach towels
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Poolside bar
Taxi service
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Minibar
Flatscreen TV
Hair dryer
Safe
Seating area
Telephone
Wake-up service / alarm clock
Refrigerator
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Modern
Residential Neighbourhood
Languages Spoken
English, Spanish
Location
88Good for walkers
Grade: 88 out of 100
70Restaurantswithin 0.5 km
13Attractionswithin 0.5 km
Contact
Cra. 42 No.5 Sur-130 (El Poblado), Medellin 050022 Colombia
Name/address in local language
Getting there
AguacatalaMedellin Metro15 min
Car HireSee all Medellin car hire
1259Reviews43Q+A100Room tips
Reviews
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I will start with the positives. The hotel is near the Milla de Oro in Poblado, the Centro Commercial Santa Fe and many other excellent shopping locations, tremendous restaurants and bars. The staff is also professional and courteous. However, we found the rooms to be outdated. The bed is hands down the worse that I have ever experienced throughout travel destinations in North, Central, and South America, Europe and the Caribbean. The bathroom is cramped and the room is not sound proof. During the night you can hear next door guest, or those walking down the hallway. We were unable to get a good night’s sleep.
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Date of stay: February 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ricardo Gutierrez, Director General at NH Collection Medellin Royal
Responded 2 weeks ago
Dear Guest Warmest Greeting from Nh Collection Royal Hotel. We would like to express our sincerely thank for your spending value time to write your own opinion about our location and service. On the other hand, we are sorry to hear you were unable to get a good night’s sleep and that you found the space of the bathroom short. We are appreciated your comments and we are glad to hear all try of feedback. Have a wonderful and pleasant trip back home. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
Excellent staff, wonderful location, friendly people so everything you want to visit Medellin. The clima is a great bonus as well :) I had problem with my computer on my arrival, but it was immediately solved by the staff, very kind and helpful people.
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Date of stay: January 2023Trip type: Travelled on business
Room Tip: Just recommended:) the waiter Diego Rojas was wonderful
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ricardo Gutierrez, Director General at NH Collection Medellin Royal
Responded 8 Feb 2023
Dear Guest, Thank you for your positive review and for taking the time to share with us your experience. Sincerely, Ricardo Gutierrez Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Really enjoyed our stay at the NH Hotel Royal Medellin. Good location, walking distance to Santa Fe and Oviedo Mall. Breakfast was delicious, fresh juices. Hotel rooms are clean. Free WiFi. Friendly staff!
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Review collected in partnership with NH Hotels
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ricardo Gutierrez, Director General at NH Collection Medellin Royal
Responded 2 weeks ago
Dear Mr/Mrs Olav Warmest Greeting from Nh Collection Royal Hotel. We would like to express our sincerely thank for your spending value time to write your own opinion about Nh Collection Royal Medellin. We are appreciated your comments and really glad to hear that you had been excited and enjoyed staying with us. Hopefully, we will have chance to serve you again. Have a wonderful and pleasant trip back home. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was one of the best hotel experiences I've ever had. The hotel grounds and pool are breathtaking. The room was spacious and immaculate with a great view. Breakfast was spectacular. And service was incredible. We had the good fortune to meet the hotel director, and he was an exemplary host: above and beyond helpful, friendly and thoughtful. He sets the tone for the staff that's equally attentive and warm. At lunch and dinner, Cristian C. was wonderful. At breakfast, everyone was so thoughtful and service-oriented with a smile! Thank you, we will definitely return.
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Date of stay: February 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ricardo Gutierrez, Director General at NH Collection Medellin Royal
Responded 2 weeks ago
Dear Mr "Moonbathing" Warmest Greeting from Nh Collection Royal Hotel. Thank you for your amazing review! We are delighted to know that you enjoyed your stay at our hotel and that our amazing team, impeccable rooms, chic dining options and perfect location were to your liking. We look forward to welcoming you back again soon! Sincerely
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Everything about this hotel worked for me - location, friendly and capable staff, beautiful room, fantastic pool, and amazing breakfast buffet with super friendly and attentive staff. Only thing missing was effective bedside reading lamp for the evenings. I hope to stay here again in the near future :)
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Review collected in partnership with NH Hotels
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ricardo Gutierrez, Director General at NH Collection Medellin Royal
Responded 2 weeks ago
Dear Mr. Christopher, Warmest Greeting from Nh Collection Royal Hotel. Thank you for your outstanding review! I am delighted to know that you enjoyed your stay with us. We pride ourselves on cleanliness, our warm and welcoming staff and amazing breakfast. It's a pleasure to know that you loved them all! We look forward to welcoming you home the next time your travels bring you to Medellin. Sincerely
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The NH Collection Medellin Royal is a beautiful hotel in El Poblado. It is a quick walk to the beautiful Santa Fe Mall with an abundance of stores, restaurants and financial services. The hotel staff is some of the best I have encountered. Although the hotel is starting to show its age ... it is well maintained. It is located in a quiet area of El Poblado ... but very close to all the dining, shopping and entertainment activities. I highly recommend this property. The pool area, spa and restaurant are inviting with the gorgeous year - round weather. Only minor issue was the noise the air conditioner made when it shut down...it, at times, made sleep difficult.
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Review collected in partnership with NH Hotels
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ricardo Gutierrez, Director General at NH Collection Medellin Royal
Responded 14 Feb 2023
Dear Mr "TimoDoral", Thank you for choosing NH Collection Medellin and for taking the time to write this review! We are happy to read that you enjoyed your stay and that you are satisfied with the location and our facilities. Our maintenance personal will take care our the A/C issue in order to find a solution. We hope we can welcome you again in the future! Kind regards, Ricardo Gutierrez General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had an amazing first visit to Medellin, and the hotel is perfectly situated. Great neighbourhood to be in - very easy access to some great spots in the city. The staff at the hotel are absolutely amazing, and even though my Spanish is practically non-existent they made me feel right at home. Leidy and the ladies at breakfast were exceptionally warm and wonderful, and they kept me full caffeinated at breakfast.
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Date of stay: February 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ricardo Gutierrez, Director General at NH Collection Medellin Royal
Responded 8 Feb 2023
Dear Mr William We are very happy to find out that the service of Leidy and the other restaurant staff was up to your demands and the quality you deserve. We hope to see you soon enjoying our best Colombian coffee. Sincerely, Ricardo Gutierrez Hotel Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
"5 star" hotel in Colombia's wealthiest city expects you to put toilet paper in the trash can instead of in the toilet, like it is some 5$/day room in a Latin American village. Cheaping out with low flow toilets so they get clogged up easily by what normal people do in the US, EU or any other 1st world country.
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Review collected in partnership with NH Hotels
Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Ricardo Gutierrez, Director General at NH Collection Medellin Royal
Responded 31 Jan 2023
Dear Mr Winchell I hope you are well and have enjoyed your time in Medellin. Apparently you were misinformed since the garbage can is located in the bathroom for the regular use of any bathroom in a hotel. The toilets work properly and with good pressure. We appreciate your comments that allow us to constantly improve. Best regard,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stopped for three nights on a Colombia tour. The hotel is situated in an upmarket suburb of the city. Plenty of amenities near including the huge Santa Fe shopping mall. Although the area is a bit soulless. The hotel has very comfortable rooms oversize beds with a nice shower and after long tours a very comfortable room to come back to. Good connectivity and some great views from the window. Breakfast was excellent one of my favourites in Colombia. Although the dining area is very small for the size of the hotel and you could struggle to get a table. Same in the evening we could not get a table so we ordered room service instead, 90 minutes wait for two sub-standard pizzas wasn't particularly good. Staff are all very helpful and the rooms were spotlessly clean. Communal areas are a bit dark and lack character and the bar area was not very warn and inviting, so we went to the nearby mall instead. Clean comfortable hotel ideal for a short stay city break, served its purpose well for me, but the hotel does lack a bit of character and it's a bit isolated from the city attractions although there is a metro station located about half a mile away.…
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Erika Muñoz, Atención al cliente/recepción at NH Collection Medellin Royal
Responded 23 Jan 2023
Dear Rob, Thank you for sharing your opinion about your experience at the hotel. At the NH Collection Royal Medellín Hotel we value the comments of our guests, and we always focus on making your stay a pleasant experience. We hope to have you back in the near future, you are always welcome. Best regards, Erika Muñoz - Guest Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed 3 nights in this hotel. Rooms were spacious, bathrooms were small though. The hotel looked new. Yet, it appeared that he hotel didn’t pay attention to its design and details of decorations. In my room, the wooden floor was not properly paved. The floor planks were not correctly sized, leaving some gaps in between. Some planks were not glued to its position and movable. One of the hinge of the bathroom door was loose. The handle knobs of the cupboard were strangely fixed at the lower size just an inch or two above the floor. You had to bend low to open the doors. Besides, because of its position as such, a knob was loosen likely hit by a cleansing staff. Another day it fell off and was placed on desk top without fixing. The same tiny door knobs were used on the ceiling-high wardrobe doors. It was very difficult to pull open the doors with such a small knob. The safe was out of order and was replaced. Our room charges were inclusive of breakfast. Breakfast was expectedly good, with plentiful choice of fruits. Staff were welcoming. The strange thing was that we need to sign a slip on tipping. That slip was not a bill / statement as there were no itemised charges printed. It only suggested a tipping of 10% of the value of the account, but didn’t mention the exact value of the account. As the amount was not sure, we crossed it out. We preferred tipping in cash.…
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Date of stay: December 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Erika Muñoz, Atención al cliente/recepción at NH Collection Medellin Royal
Responded 11 Jan 2023
Dear Peter, we thank you for sharing your thoughts about your experience, which are very important to our company. At the NH Collection Royal Medellín Hotel we value our guests' opinions, and we always focus on making your stay as pleasant as possible. We referred your observations about the room to the Department in charge, so we can make sure to keep improving the quality of them. Regarding the breakfast, we are happy to know you enjoyed the buffet! We suggest a tip of 10% of the value of the account which can be confirmed with the restaurant staff depending on the type of reservation you made (breakfast included or not), you can also tip the amount you consider in cash. We hope to have you back in a near future, you are always welcome! Best regards, Erika Muñoz - Guest Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$109 - US$137 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
medellin royal hotel medellin
LOCATION
ColombiaAntioquia DepartmentMedellin
NUMBER OF ROOMS
135
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Claim Your ListingNH COLLECTION MEDELLIN ROYAL: UPDATED 2023 Hotel Reviews, Price Comparison and 391 Photos (Colombia) - Tripadvisor
Frequently Asked Questions about NH Collection Medellin Royal
Which popular attractions are close to NH Collection Medellin Royal?
Nearby attractions include Centro Comercial Santafe (0.2 km), Centro Comercial Oviedo (0.3 km), and Sixttina (0.2 km).
What are some of the property amenities at NH Collection Medellin Royal?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at NH Collection Medellin Royal?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at NH Collection Medellin Royal?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at NH Collection Medellin Royal?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to NH Collection Medellin Royal?
Conveniently located restaurants include Della Nonna Milla De Oro, La Provincia, and Sinko Bar.
Are there opportunities to exercise at NH Collection Medellin Royal?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does NH Collection Medellin Royal have airport transportation?
Yes, NH Collection Medellin Royal offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at NH Collection Medellin Royal?
Yes, dry cleaning and laundry service are offered to guests.
Does NH Collection Medellin Royal offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at NH Collection Medellin Royal?
The staff speaks multiple languages, including English and Spanish.