Excellent service and location. Mr. Luis Hernando " Botones" was very helpful, friendly, and polite. Good breakfast. Best front desk people ever. This is our first, but not the last visit to this hotel.
This hotel is located in the quiet and safe part of Medellin but very close to the center. I highly recommend this hotel as the staff is friendly, helpful and attentive. The food is delicious and I always stay at this hotel when I am on a quick holiday.
My initial contact was via a phone call. I was impressed by the professionalism and the friendly manner in which Srta. Daniela Diaz made the reservation and followed it up by arranging transport to and from the hotel. Upon arrival at the Alejandría I was welcomed by a friendly smiling Luis Hernado, the "botones" who could have doubled a the Consierge of a major hotel. Our room was clean and comfortable. The breakfast was delicious and we were attended by an excelent and friendly wait staff. The outdoor dining area added a tropical flavor and was very enjoyable, Our commute to and from the Plaza Mayor was facilitated. Our exerience at this hotel made our first visit to this spectacular city a memorable ocassion.
The hotel itself is nice, is in a nice neighborhood, they have a great breakfast. From the 11th floor up are apartments by a private owners. These are very different then the hotel itself. They are old, broken, dirty and smelly. DO NOT STAY THERE. We booked apt 1202 with 3 bedrooms but receives room 1201 with 2 bedrooms. The bathrooms were dirty, the kitchen was dirty. Everything that can be broken, was defect. The next day we got our room we paid for. Same problems. No hot water, washing machine not working, shower and kitchen dirty etc.
A perfectly comfortable but basic hotel. Lovely welcome from front desk. The hotel was in chaos at the time with a huge coach group - and I think this is typical of who stays here. Room was stark but comfortable, nice toiletries in the bathroom. Breakfast was a little chaotic as lots of people eating at the same time so staff struggling to replenish quickly enough. Nice gym and roof terrace with great views over the city, so be sure to check it out. I thought we could walk to the cool area from here but it was a little far so took Ubers.
Just a fantastic experience all around. I had one of the basic suites with king bed. The suite was much bigger than I had anticipated, there was a walk-in closet with a safe and a big living room with tv and fridge, dining table etc. The view from the room was breathtaking. Breakfast buffet is fresh and a little bit different every day. They gym and rooftop area also offer spectacular views of Medellin. All the staff super friendly, professional and resourceful. Special mention to Luis the bellboy who always went the extra mile to ensure my trip was smooth and stress free. Also, compared to hotel prices in North America, this was really great value. 100% would stay here again.
Noice from slam doors make your rest mission impossible otherwise every else is OK. Good breakfast. Good size room and bed. Small bathroom. AC and WIFI works well. And extra cover will be necessary if you like a fresh temperature for sleep well
All the hotel staff excellent professionals, always very friendly and respectful. It was definitely a pleasure for me to stay with you, without a doubt I would recommend you to my friends, I hope to return soon again and stay with you
They helped us with all our needs over and above. Needed help to find tourist information and they called and set up for us even if tour company cancelled they found alternative. I had some bits and was worried and they called doctor to come and see me with no charge Felt very well taken care of and staff had smiles at all times.
This hotel is located in a safe and in an upper level neighborhood. A welcome hotel. Good Breakfast. Helpful staff. At the bottom of the street, turning left, you have a 15 minutes walk to the shopping centers/malls.
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