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All reviewsnew towerclose to the airporttoaster ovenfood in the main restaurantcharged pesosmultiple poolsthe wi fiinternational hotelwater slideel rodaderonice beachrestaurants and barstayrona national parkdoggiestaxifantasticojacuzzi
This is my second stay. The resort and pools are beautiful. However, the rest
is really sub standard
1> Airport transportation is not included (even though it's listed on the sites) . They line you up for $3pp each way for a 5 minute ride....More
You can rent a family suit, it is a little apartment with kitchen and well equipped. Several pools, kids club, sports and restaurants. Lots of activities for everyone, including the kids. An excellent spa and nice food. It is located at the center of the...More
Thank Adriana H
Response from Socialmediazuana, Departamento de Servicio al Cliente- Hotel Zuana Beach Resort at Zuana Beach ResortResponded 2 weeks ago
We are delighted your experience at our Resort and commentary motivates us to keep working to continue to grow. Many thanks for your comments.
The hotel is located directly at the beach. Staff is friendly and helpfull but I would expect better knowledge of english language since this is a 4* cathegory international hotel. Breakfast with a great variety of meals was served in a restaurant with seaview. Room...More
Thank Antonín P
Response from Socialmediazuana, Guest Service Team - Zuana Beach Resort Hotel at Zuana Beach ResortResponded 16 January 2018
We are delighted your experience at our Resort and commentary motivates us to keep working to continue to grow. Thank you for your feedback, We are happy for recommend our services.
In general the hotel was really dirty. Our room was not difference it was very dirty, and the fridge and the fan didn't work. The staff was unfriendly and always felt that instead of trying to help the guest they just wanted out. We just...More
Response from Socialmediazuana, Guest Service Team at Zuana Beach ResortResponded 10 January 2018
We are sorry you did not experience our usual warm courtesy. We spoke the lack of service with the staff and the necessary improvements, the Hotel is particularly concerned about tidiness and your appreciation will certainly be use as a means of development for the...More
Zuana is a big place but never felt crowded. The food was well done and we got very early breakfasts to go diving. Staff were all very courteous, bell staff seamed a little bored but all else was good. Great beach for walking!
Response from Socialmediazuana, Guest Service Team at Zuana Beach ResortResponded 6 January 2018
Thank you for your fantastic review of your stay at the Hotel. We are happy to know you enjoyed your stay with us. We look forward to welcoming you in a not distant future.