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Zuana Beach Resort

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Zuana Beach Resort
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1,321 Reviews from our TripAdvisor Community

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Showing 108: English reviews
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Sacramento, California
Reviewed 6 days ago NEW

The pools are great. Great for kids. The restaurant was delicious! Clean rooms. ONLY wifi is in the lobby. Staff was helpful and did speak some english. Super close to the airport (10 min drive). The spa was a super good experience!

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Helpful?
Thank BaDgeR916
Socialmediazuana, Customer Service Department - Zuana Beach Resort at Zuana Beach Resort, responded to this review

We are pleased to have received your review of your visit to Zuana Hotel. It's so great to hear that your experience was overall a positive one and that our staff were so helpful and able to service all of your needs. We hope to have the pleasure of welcoming you back again soon.

London, Canada
Reviewed 1 week ago

Nice location at front of the beach. Excellent views, pools, Jacuzzis, and other facilities. Kind and friendly staff. Very good breakfast, but food and beverages at restaurants are expensive. Poor Internet connection.

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Helpful?
Thank melmore2017
Socialmediazuana, Customer Service Department - Zuana Beach Resort at Zuana Beach Resort, responded to this review

Thank you for this fantastic review! We are honored that you have chosen us as your home-away from home in Santa Marta. We are working to improve our Internet connection.

Bay Point, Ca
Reviewed 3 weeks ago via mobile

Hotel is very clean and has nice swimming pools where kids are welcome , but there is only hispanic turist. Beach right next to the hotel .Hard to communicate with anybody in English. Luckily my husband is hispanic , so he could translate for me. Strong smell of gasoline coming on and off( supposedly that's normal over there) There is...

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Helpful?
1Thank Dagmarita
Socialmediazuana, Customer Service Department - Zuana Beach Resort at Zuana Beach Resort, responded to this review

Thank you so much for your review! As we strive to consistently provide our guests with extraordinary experience, we learned with great regret about your disappointment with some of our services. We would like to thank you for taking the time to share your experience and giving us the opportunity to review our practices in order to better fulfill our...

Watford, United Kingdom
Reviewed 3 weeks ago via mobile

After a very long check ( 40 minutes) they told us our room is not ready. We were then give another room just to be told 2 hours later that we have to move in 2 days. We have a small baby and a toddler with us. Reception also charged the wrong rate and much higher. Pool area is very...

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Helpful?
Thank JuliainUK
Nanaimo, Canada
Reviewed 18 January 2017

Great service - some of the staff speak English, and will help with making phone calls and booking bus transportation. Our room had almost everything we wanted, including microwave, toaster/oven, and drinking water (one 20 l. jug was provided). Great location - in tower 2 on the 11th floor. All rooms in this tower have ocean view, with large covered...

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Helpful?
Thank johnyoung22222
Socialmediazuana, Departamento de Servicio al Cliente- Zuana Beach Resort at Zuana Beach Resort, responded to this review

We are delighted your experience at our Resort and commentary motivates us to keep working to continue to grow. Thank you for your feedback, We are working in our wireless net-work to improve the service.

Lancaster, Pennsylvania
Reviewed 12 January 2017

This is a great place if you want to go to Colombia, specially Santa Marta. The things that make the resort great are; -great attitude of staff -nice facility What is frustrating is; -the gym has really weird hours...(it's about them, not me as a guest) it is closed most of the day. Open in the morning and evening only..really...

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Helpful?
1Thank Tim V
Socialmediazuana, Departamento de Servicio al Cliente- Zuana Beach Resort at Zuana Beach Resort, responded to this review

Thank you for taking the time to tell us about your enjoyable experience with Zuana. We are working in our wireless net-work to improve the service. Many thanks for your comments.

Reviewed 6 January 2017

I paid my reservation in advanced through Expedia but the hotel said they never received it. I was perplexed. I had to pay again after 3 hours of haggling with the staff. It was embarrassing. I also requested a ocean view but I got a kiddie pool view. When ordering a cheeseburger and fries it took me 2 hours to...

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Helpful?
3Thank JAMAAL W
Socialmediazuana, Departamento de Servicio al Cliente- Zuana Beach Resort at Zuana Beach Resort, responded to this review

We offer rooms with some specific things but no promise a special view, we are working to improve our service at the restaurant. Many thanks for your comments.

Dubai
Reviewed 22 December 2016 via mobile

We stayed for 2 nights with some friends, nobody speaks english, they have no clue about good service, we arrived at 10:40pm super hungry and everything in the hotel closes at 11pm so forget about food, drinks or anything after that hour. The next day we went to the bar in the hotel at 10 and they told us it...

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Helpful?
3Thank Worldtraveller527
Socialmediazuana, Departamento de Servicio al Cliente- Zuana Beach Resort at Zuana Beach Resort, responded to this review

Dear guest, Please accept our sincere apologies for some inconvenience during staying. We offered food and beverage service in different places and schedule this is due to some areas were closed, we are working to improve the internet service and we can´t thank you enough for your comments.

Reviewed 12 November 2016

getaroom dropped the ball and messed up my already paid in advance reservation, 1st they wouldn't let me into the property because no one had my name anywhere, after showing the security person my cell phone displaying the information and paid confirmed reservation, he called different people and finally let me drive into the property. When I tried to check...

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Helpful?
1Thank DavidACorona
Reviewed 26 October 2016

Food and beverage choices are limited compared to other resorts of this size and quality. WiFi throughout the common areas is so bad that I had to use the hotspot on my phone. Complete lack of internet connectivity in the rooms despite a WiFi connection. This is a show-stopper for me. Seriously? Guard your food in the main restaurant if...

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Helpful?
1Thank Jay L

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Between the mountains and the Colombian Caribbean sea you find Santa Marta, the oldest city in South America. In the middle of this tropical paradise and its charm is Zuana Beach Resort. This five star resort offers privileged landscapes and amazing tourist activities that allow relaxation and recreation of its visitantes. In Zuana you can have it all, the best beaches, great service and exclusive accommodation, which makes this the ideal destination to visit and enjoy. ... more   less 

Additional Information about Zuana Beach Resort

Address: Carrera 2 No. 6-80 | Bello Horizonte, Santa Marta 470006, Colombia
Region: Colombia > Magdalena Department > Santa Marta District > Santa Marta
Price Range: $198 - $314 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Zuana Beach Resort 3.5*
Number of rooms: 330
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, Agoda and Priceline so you can book your Zuana Beach Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Zuana Beach Hotel Santa Marta
Zuana Beach Santa Marta
Hotel Style:
#3 Family Hotel in Santa Marta
#3 On the Beach Hotel in Santa Marta
#4 Spa Hotel in Santa Marta
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Questions & Answers

Here's what travellers have asked, with answers from Zuana Beach Resort staff and other travellers.
34 questions
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Questions? Get answers from Zuana Beach Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Tower 2 seems the best”
 of 5 bubbles johnyoung22222, 18 Jan 2017 | Read review
“Ask for a ocean view in the new tower if you don't you will get the old building in front of the kiddie pool.”
 of 5 bubbles 468jamaalw, 5 Jan 2017 | Read review
“Don't book from tripadvisor and/or getaroom, you will loose time and money”
 of 5 bubbles DavidACorona, 11 Nov 2016 | Read review
“elevators are near the lobby only not on the beach end of Tower 1”
 of 5 bubbles jayl381, 26 Oct 2016 | Read review
“A view to the beach is the way to go”
 of 5 bubbles Mike90503, 19 Mar 2016 | Read review
5 of 5