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Zuana Beach Resort

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$113*
US$96*
Great Deal
US$113*
US$112*
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Zuana Beach Resort
Zuana Beach Resort
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1,414 Reviews from our TripAdvisor Community

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Showing 111: English reviews
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Reviewed 4 weeks ago

I would love to give this place 5 stars, we were SO excited for our vacation but there was issues with our room that made our stay a little less enjoyable. We thought we booked a kitchen and when we entered the room to accommodate 2 people there were 2 single beds (for my husband and I) We asked reception...

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Helpful?
2Thank Alexandra Z
Irving, Texas
Reviewed 4 weeks ago

I will recommend this hotel, I have travel many places around the world, but this is an awesome hotel! you don't even need to get out of the hotel.. Staff was nice and courteous. The only down side is the Wi-Fi was not that great, but it really didn't bother us; if you went to the first floor where the...

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Thank Leonor0822
London, United Kingdom
Reviewed 28 February 2017 via mobile

I stayed in a 2 bedroom apartment in the new tower and the facilities were great, everything was new and very modern, clean, well decorated and big spaces. I also found they had really good service, children's club, children's swimming pool, they had adults activities which we also enjoyed e.g. Dance classes in the beach, etc. The only issue I...

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1Thank Mayitaylor
Sacramento, California
Reviewed 20 February 2017

The pools are great. Great for kids. The restaurant was delicious! Clean rooms. ONLY wifi is in the lobby. Staff was helpful and did speak some english. Super close to the airport (10 min drive). The spa was a super good experience!

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Thank BaDgeR916
Socialmediazuana, Customer Service Department - Zuana Beach Resort at Zuana Beach Resort, responded to this review

We are pleased to have received your review of your visit to Zuana Hotel. It's so great to hear that your experience was overall a positive one and that our staff were so helpful and able to service all of your needs. We hope to have the pleasure of welcoming you back again soon.

London, Canada
Reviewed 16 February 2017

Nice location at front of the beach. Excellent views, pools, Jacuzzis, and other facilities. Kind and friendly staff. Very good breakfast, but food and beverages at restaurants are expensive. Poor Internet connection.

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Helpful?
Thank melmore2017
Socialmediazuana, Customer Service Department - Zuana Beach Resort at Zuana Beach Resort, responded to this review

Thank you for this fantastic review! We are honored that you have chosen us as your home-away from home in Santa Marta. We are working to improve our Internet connection.

Bay Point, Ca
Reviewed 5 February 2017 via mobile

Hotel is very clean and has nice swimming pools where kids are welcome , but there is only hispanic turist. Beach right next to the hotel .Hard to communicate with anybody in English. Luckily my husband is hispanic , so he could translate for me. Strong smell of gasoline coming on and off( supposedly that's normal over there) There is...

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2Thank Dagmarita
Socialmediazuana, Customer Service Department - Zuana Beach Resort at Zuana Beach Resort, responded to this review

Thank you so much for your review! As we strive to consistently provide our guests with extraordinary experience, we learned with great regret about your disappointment with some of our services. We would like to thank you for taking the time to share your experience and giving us the opportunity to review our practices in order to better fulfill our...

Watford, United Kingdom
Reviewed 3 February 2017 via mobile

After a very long check ( 40 minutes) they told us our room is not ready. We were then give another room just to be told 2 hours later that we have to move in 2 days. We have a small baby and a toddler with us. Reception also charged the wrong rate and much higher. Pool area is very...

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1Thank JuliainUK
Nanaimo, Canada
Reviewed 18 January 2017

Great service - some of the staff speak English, and will help with making phone calls and booking bus transportation. Our room had almost everything we wanted, including microwave, toaster/oven, and drinking water (one 20 l. jug was provided). Great location - in tower 2 on the 11th floor. All rooms in this tower have ocean view, with large covered...

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1Thank johnyoung22222
Socialmediazuana, Departamento de Servicio al Cliente- Zuana Beach Resort at Zuana Beach Resort, responded to this review

We are delighted your experience at our Resort and commentary motivates us to keep working to continue to grow. Thank you for your feedback, We are working in our wireless net-work to improve the service.

Lancaster, Pennsylvania
Reviewed 12 January 2017

This is a great place if you want to go to Colombia, specially Santa Marta. The things that make the resort great are; -great attitude of staff -nice facility What is frustrating is; -the gym has really weird hours...(it's about them, not me as a guest) it is closed most of the day. Open in the morning and evening only..really...

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1Thank Tim V
Socialmediazuana, Departamento de Servicio al Cliente- Zuana Beach Resort at Zuana Beach Resort, responded to this review

Thank you for taking the time to tell us about your enjoyable experience with Zuana. We are working in our wireless net-work to improve the service. Many thanks for your comments.

Reviewed 6 January 2017

I paid my reservation in advanced through Expedia but the hotel said they never received it. I was perplexed. I had to pay again after 3 hours of haggling with the staff. It was embarrassing. I also requested a ocean view but I got a kiddie pool view. When ordering a cheeseburger and fries it took me 2 hours to...

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3Thank JAMAAL W
Socialmediazuana, Departamento de Servicio al Cliente- Zuana Beach Resort at Zuana Beach Resort, responded to this review

We offer rooms with some specific things but no promise a special view, we are working to improve our service at the restaurant. Many thanks for your comments.

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Public Wifi
  • Free Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Between the mountains and the Colombian Caribbean sea you find Santa Marta, the oldest city in South America. In the middle of this tropical paradise and its charm is Zuana Beach Resort. This five star resort offers privileged landscapes and amazing tourist activities that allow relaxation and recreation of its visitantes. In Zuana you can have it all, the best beaches, great service and exclusive accommodation, which makes this the ideal destination to visit and enjoy. ... more   less 

Additional Information about Zuana Beach Resort

Address: Carrera 2 No. 6-80 | Bello Horizonte, Santa Marta 470006, Colombia
Region: Colombia > Magdalena Department > Santa Marta District > Santa Marta
Price Range: $151 - $365 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Zuana Beach Resort 3.5*
Number of rooms: 330
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Hotwire, Hotels.com, Expedia, Priceline, Cancelon, getaroom.com, TripOnline SA, HotelQuickly and HRS so you can book your Zuana Beach Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Zuana Beach Hotel Santa Marta
Zuana Beach Santa Marta
Hotel Style:
#3 On the Beach Hotel in Santa Marta
#3 Family Hotel in Santa Marta
#4 Spa Hotel in Santa Marta
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Questions & Answers

Here's what travellers have asked, with answers from Zuana Beach Resort staff and other travellers.
38 questions
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Questions? Get answers from Zuana Beach Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“New tower we heard is great”
338alexandraz, 23 Apr 2017 | Read review
“Tower 2 seems the best”
johnyoung22222, 18 Jan 2017 | Read review
“Ask for a ocean view in the new tower if you don't you will get the old building in front of the kiddie pool.”
468jamaalw, 5 Jan 2017 | Read review
“Don't book from tripadvisor and/or getaroom, you will loose time and money”
DavidACorona, 11 Nov 2016 | Read review
“elevators are near the lobby only not on the beach end of Tower 1”
jayl381, 26 Oct 2016 | Read review
5 of 5
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US$96* /night
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Booking.comUS$113
Hotwire.comUS$112
TripAdvisorUS$96
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*Disclaimer
Prices are for 1 room, 2 adults
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