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Zuana Beach Resort

1,657 reviews
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Traveller (676)
Pool & Beach (249)
Room & Suite (196)
Overview
  • Excellent48%
  • Very good30%
  • Average13%
  • Poor6%
  • Terrible3%
Travellers talk about
“new tower”(8 reviews)
“toaster oven”(2 reviews)
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3.5 Star Hotel
All hotel details
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,657)Write a Review
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135 results
Traveller rating
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LanguageEnglish
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All reviewsnew towerclose to the airporttoaster ovenfood in the main restaurantcharged pesosmultiple poolsthe wi fiinternational hotelwater slideel rodaderonice beachrestaurants and barstayrona national parkdoggiestaxifantasticojacuzzi
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1 - 5 of 135 reviews
Reviewed yesterday

This is my second stay. The resort and pools are beautiful. However, the rest is really sub standard 1> Airport transportation is not included (even though it's listed on the sites) . They line you up for $3pp each way for a 5 minute ride....More

Thank Les S
Reviewed 2 weeks ago via mobile

You can rent a family suit, it is a little apartment with kitchen and well equipped. Several pools, kids club, sports and restaurants. Lots of activities for everyone, including the kids. An excellent spa and nice food. It is located at the center of the...More

Thank Adriana H
Response from Socialmediazuana, Departamento de Servicio al Cliente- Hotel Zuana Beach Resort at Zuana Beach ResortResponded 2 weeks ago

We are delighted your experience at our Resort and commentary motivates us to keep working to continue to grow. Many thanks for your comments.

Reviewed 15 January 2018 via mobile

The hotel is located directly at the beach. Staff is friendly and helpfull but I would expect better knowledge of english language since this is a 4* cathegory international hotel. Breakfast with a great variety of meals was served in a restaurant with seaview. Room...More

Thank Antonín P
Response from Socialmediazuana, Guest Service Team - Zuana Beach Resort Hotel at Zuana Beach ResortResponded 16 January 2018

We are delighted your experience at our Resort and commentary motivates us to keep working to continue to grow. Thank you for your feedback, We are happy for recommend our services.

Reviewed 9 January 2018

In general the hotel was really dirty. Our room was not difference it was very dirty, and the fridge and the fan didn't work. The staff was unfriendly and always felt that instead of trying to help the guest they just wanted out. We just...More

Thank skutch71
Response from Socialmediazuana, Guest Service Team at Zuana Beach ResortResponded 10 January 2018

We are sorry you did not experience our usual warm courtesy. We spoke the lack of service with the staff and the necessary improvements, the Hotel is particularly concerned about tidiness and your appreciation will certainly be use as a means of development for the...More

Reviewed 3 January 2018 via mobile

Zuana is a big place but never felt crowded. The food was well done and we got very early breakfasts to go diving. Staff were all very courteous, bell staff seamed a little bored but all else was good. Great beach for walking!

Thank basinharborbob
Response from Socialmediazuana, Guest Service Team at Zuana Beach ResortResponded 6 January 2018

Thank you for your fantastic review of your stay at the Hotel. We are happy to know you enjoyed your stay with us. We look forward to welcoming you in a not distant future.

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12345627
About
Awards & Recognition
Travellers' Choice
2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Free Internet
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Bar/Lounge
Spa
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
US$117 - US$345 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Santa Marta
#4 On the Beach Hotel in Santa Marta
#5 Spa Hotel in Santa Marta
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$117 - US$345 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Santa Marta
#4 On the Beach Hotel in Santa Marta
#5 Spa Hotel in Santa Marta
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (676)
Pool & Beach (249)
Room & Suite (196)
Dining (61)
Amenities (90)
Family and Play Areas (23)
Business Centre & Event Rooms (9)
Questions & Answers
Ask a question
benpaone
16 March 2017|
AnswerShow all 3 answers
Response from johnyoung22222 | Reviewed this property |
Sorry, I don't know if that room will have a beach view. The hotel can tell you that. There is a laundromat on the main floor, and it's expensive. Our room did not have washer and dryer.
0
Votes
Glendall S
16 January 2017|
AnswerShow all 2 answers
Response from JAMAAL W | Reviewed this property |
shuttle
0
Votes
Leonor0822
26 October 2016|
AnswerShow all 5 answers
Response from Monicasdc | Reviewed this property |
Yes !! Very easy.
1
Vote
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12345615
Room Tips
"Only stay if you can get in the new tower. The other section is old, and not worth the same $$"
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"Go somewhere else"
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"The hotel has a supermarket for snacks."
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"The higher floors offers the best view to the ocean..."
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