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Zuana Beach Resort

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Traveller (682)
Pool & Beach (249)
Room & Suite (196)
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Overview
  • Excellent48%
  • Very good30%
  • Average13%
  • Poor6%
  • Terrible3%
Travellers talk about
“new tower”(8 reviews)
“star resort”(4 reviews)
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,723)
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136 results
Traveller rating
33
44
37
11
11
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LanguageEnglish
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33
44
37
11
11
Show reviews that mention
All reviewsnew towerclose to the airportstar resorttoaster ovenfood in the main restaurantcharged pesosnice resortthe wi fiinternational hotelpools are greatkids poolel rodaderorestaurants and barstayrona national parkdoggiesfantasticobeaches
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1 - 5 of 136 reviews
Reviewed 6 March 2018

Check in was very very long, otherwise service was really good. The breakfast buffet is very good and complete. Pools are wonderful, there is a kids pool with a slide which toddlers really enjoy. It is very close to the airport. The beach is nice...More

Thank Andres T
Response from Socialmediazuana, Departamento de Servicio al Cliente- Hotel Zuana Beach Resort at Zuana Beach ResortResponded 14 March 2018

Many thanks for your comments, We are happy to know you really enjoyed your vacation with our services.

Reviewed 20 February 2018

This is my second stay. The resort and pools are beautiful. However, the rest is really sub standard 1> Airport transportation is not included (even though it's listed on the sites) . They line you up for $3pp each way for a 5 minute ride....More

1  Thank Les S
Response from Socialmediazuana, Departamento de Servicio al Cliente- Hotel Zuana Beach Resort at Zuana Beach ResortResponded 27 February 2018

You raise some really interesting points, and We’ll definitely take them into consideration. we appreciate your commentary, Thank you for your feedback.

Reviewed 4 February 2018 via mobile

You can rent a family suit, it is a little apartment with kitchen and well equipped. Several pools, kids club, sports and restaurants. Lots of activities for everyone, including the kids. An excellent spa and nice food. It is located at the center of the...More

1  Thank Adriana H
Response from Socialmediazuana, Departamento de Servicio al Cliente- Hotel Zuana Beach Resort at Zuana Beach ResortResponded 6 February 2018

We are delighted your experience at our Resort and commentary motivates us to keep working to continue to grow. Many thanks for your comments.

Reviewed 15 January 2018 via mobile

The hotel is located directly at the beach. Staff is friendly and helpfull but I would expect better knowledge of english language since this is a 4* cathegory international hotel. Breakfast with a great variety of meals was served in a restaurant with seaview. Room...More

1  Thank Antonín P
Response from Socialmediazuana, Guest Service Team - Zuana Beach Resort Hotel at Zuana Beach ResortResponded 16 January 2018

We are delighted your experience at our Resort and commentary motivates us to keep working to continue to grow. Thank you for your feedback, We are happy for recommend our services.

Reviewed 9 January 2018

In general the hotel was really dirty. Our room was not difference it was very dirty, and the fridge and the fan didn't work. The staff was unfriendly and always felt that instead of trying to help the guest they just wanted out. We just...More

Thank skutch71
Response from Socialmediazuana, Guest Service Team at Zuana Beach ResortResponded 10 January 2018

We are sorry you did not experience our usual warm courtesy. We spoke the lack of service with the staff and the necessary improvements, the Hotel is particularly concerned about tidiness and your appreciation will certainly be use as a means of development for the...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Free Internet
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Bar/Lounge
Spa
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
US$109 - US$276 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Santa Marta
#6 On the Beach Hotel in Santa Marta
#7 Spa Hotel in Santa Marta
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$109 - US$276 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Santa Marta
#6 On the Beach Hotel in Santa Marta
#7 Spa Hotel in Santa Marta
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (682)
Pool & Beach (249)
Room & Suite (196)
Dining (61)
Amenities (90)
Family and Play Areas (23)
Business Centre & Event Rooms (9)
Questions & Answers
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benpaone
16 March 2017|
AnswerShow all 3 answers
Response from johnyoung22222 | Reviewed this property |
Sorry, I don't know if that room will have a beach view. The hotel can tell you that. There is a laundromat on the main floor, and it's expensive. Our room did not have washer and dryer.
0
Votes
Glendall S
16 January 2017|
AnswerShow all 2 answers
Response from JAMAAL W | Reviewed this property |
shuttle
0
Votes
Leonor0822
26 October 2016|
AnswerShow all 5 answers
Response from Monicasdc | Reviewed this property |
Yes !! Very easy.
1
Vote
Room Tips
"Only stay if you can get in the new tower. The other section is old, and not worth the same $$"
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"Go somewhere else"
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"The hotel has a supermarket for snacks."
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"The higher floors offers the best view to the ocean..."
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