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All reviewsnew towerclose to the airportstar resorttoaster ovenfood in the main restaurantcharged pesosnice resortmultiple poolsthe wi fiinternational hotelwater slidekids poolel rodaderorestaurants and barstayrona national parkdoggiesfantastico
Check in was very very long, otherwise service was really good. The breakfast buffet is very good and complete. Pools are wonderful, there is a kids pool with a slide which toddlers really enjoy. It is very close to the airport. The beach is nice...More
Thank Andres T
Response from Socialmediazuana, Departamento de Servicio al Cliente- Hotel Zuana Beach Resort at Zuana Beach ResortResponded 6 days ago
Many thanks for your comments, We are happy to know you really enjoyed your vacation with our services.
This is my second stay. The resort and pools are beautiful. However, the rest
is really sub standard
1> Airport transportation is not included (even though it's listed on the sites) . They line you up for $3pp each way for a 5 minute ride....More
1 Thank Les S
Response from Socialmediazuana, Departamento de Servicio al Cliente- Hotel Zuana Beach Resort at Zuana Beach ResortResponded 2 weeks ago
You raise some really interesting points, and We’ll definitely take them into consideration. we appreciate your commentary, Thank you for your feedback.
You can rent a family suit, it is a little apartment with kitchen and well equipped. Several pools, kids club, sports and restaurants. Lots of activities for everyone, including the kids. An excellent spa and nice food. It is located at the center of the...More
Thank Adriana H
Response from Socialmediazuana, Departamento de Servicio al Cliente- Hotel Zuana Beach Resort at Zuana Beach ResortResponded 6 February 2018
We are delighted your experience at our Resort and commentary motivates us to keep working to continue to grow. Many thanks for your comments.
The hotel is located directly at the beach. Staff is friendly and helpfull but I would expect better knowledge of english language since this is a 4* cathegory international hotel. Breakfast with a great variety of meals was served in a restaurant with seaview. Room...More
Thank Antonín P
Response from Socialmediazuana, Guest Service Team - Zuana Beach Resort Hotel at Zuana Beach ResortResponded 16 January 2018
We are delighted your experience at our Resort and commentary motivates us to keep working to continue to grow. Thank you for your feedback, We are happy for recommend our services.
In general the hotel was really dirty. Our room was not difference it was very dirty, and the fridge and the fan didn't work. The staff was unfriendly and always felt that instead of trying to help the guest they just wanted out. We just...More
Response from Socialmediazuana, Guest Service Team at Zuana Beach ResortResponded 10 January 2018
We are sorry you did not experience our usual warm courtesy. We spoke the lack of service with the staff and the necessary improvements, the Hotel is particularly concerned about tidiness and your appreciation will certainly be use as a means of development for the...More