I do not understand who and how has decided to give 4* to this hotel. It is situated centrally, the staff is doing all the possible to improve the state of things, but nevertheless the room was outdated, we had no warm water in the morning, WiFi did not work, the safe was broken, bedding was auwful.
Booked 3 prepaid nights for Easter 2020, had to cancel due to pandemic and suggested rebooking for next year, they agreed, was unable to book for Easter 2021 and pushed out into later in the year on flights, contacted them, no response to email. Then the website disappeared and now they won't answer the phone, my nearly $1,000 booking is starting in 4 days, no way of contact them and our family face a fine of €7,500 ($9,000) if we leave Ireland to get on a plane. We'd have been happy to pay an admin charge for the dates to change We have been trying to contact them for 6 months. Putting this review up is the last shot we have at contacting them, happy to delete it if they make contact, as 1 star reviews are not typically acceptable, but no contact availability is not acceptable.
In these times it is a bit difficult to objectively review: Firstly ii is very central so you can walk to the Darwin Centre or Fish market/ shops in a few minutes. The staff are very helpful- and made sure we got to the airport on our final day. For that we are very grateful. But the hotel is quite basic- there is no tv or wifi in the rooms. The wifi in the bar area is very weak indeed. The rooms are quite large and some have been updated more than others. it needs more money put into the place to bring it up to standard- I feel sorry for the staff who were coping well under the circumstances Our 'deal' came with an evening meal which was well prepared-- but there was no choice. The choices at breakfast were pretty limited too
We stayed at this little gem of a hotel for a couple of nights! The hotel is in a great location and has clean compact rooms arranged around a small, but refreshing pool! Breakfast was good and the staff were friendly! Would definitely stay here again! While staying were had the bonus of a Galapagos Lava Heron joining us by the pool, eating a Lava Lizard and then taking a bath in the pool! See Pics!
Comfortable roadfrint cafe area perfect for a coffee stop. Cortado coffee and black tea with milk served hot. WiFi could be faster as very slow but made up for with friendly service and relaxing background lounge music.
We thoroughly enjoyed our stay. The property was beautiful and the staff were friendly, helpful and attentive. The location is great and the food was delicious, too. I’ll definitely stay here again when return to the Galapagos.
Great facilities, charming patio with fountains and swimming pool. Excellent staff and kitchen. Good location, small and cosy, one of the first hotels on the island, friendly atmosphere. strongly recommend.
Hotel in a great location. The hotel in undergoing renovations and has a small, BUT GREAT STAFF! They atmosphere is great and the food excellent. My family and I visited at the beginning and end of our cruise because the manager was the most friendly and professional person I have met in a while. I work in the tourism industry and would recommend them to my family and friends.
This is a tired hotel in a great location, understaffed with friendly, helpful people. It desperately needs a revamp. It would not cost a fortune to repaint the rooms and replace old and broken furniture inside and out........
Just in front of the beach where you can see sea lions and variety of birds. Good walking access to the restaurants and tour companies. Free coffee and water. Wifi is weak, but this is same everywhere in the island.