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Citadel Azur Resort

Booking.comUS$49*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Citadel Azur Resort
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1,497 Reviews from our TripAdvisor Community

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Showing 460: English reviews
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Reviewed yesterday NEWvia mobile

Citadel azur is one of the best hotel I've ever visited...everything is perfect..room space and view is wonderful..infinity pool is wonderful The hall view and the bar is very good..shows in the amphitheater is good and there was a mini disco for children and it was good...there is a many beach area but swimming in the sea is not preferred...the...

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Helpful?
Thank John F
Reviewed 1 week ago

rooms are exceptional regarding the view Wherever you go you will find a very nice looking area and view Snorkeling Snorkeling Snorkeling Staff is helpful despite some deficiencies No elevators :( Restaurants are good but food is not as good as it should be

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Helpful?
Thank Ahmed K
Khaled_Sadek, General Manager at Citadel Azur Resort, responded to this review

Dear Mr. Ahmed K, On behalf of the Citadel Azur Resort – Sahl Hasheesh team, I would like to thank you for choosing to stay with us. It was a pleasure to have you as our guest and we truly look forward to your next visit. We realize your time is valuable and appreciate your input and feedback so we...

Reviewed 1 week ago via mobile

Like ?! I adore it, seriously i love this place, staff, food, and managers . And the most important and beautiful thing are the animation team they're beautiful,helpful, funny. Am afraid to forget something about them but they are the best

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Helpful?
Thank Marc S
Khaled_Sadek, General Manager at Citadel Azur Resort, responded to this review

Dear Mr. Marc S., We would like to take this opportunity to tank you for choosing the Citadel Azur Resort and for taking the time to share your feedback with us. We are very pleased to read through your comments that you enjoyed your stay with us! We are looking forward to Welcome you soon back in Citadel Azur Resort!...

Cairo, Egypt
Reviewed 2 weeks ago

What I liked: - Staff are really great, very polite and always helpful (this is my experience with them and I didn't trace otherwise with the other guests). Although the property lacks the necessary number of staff, but we didn't feel this. - Obviously the management has strict control over the staff and the property, everything is working as it...

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Helpful?
Thank Moataz-Elsherbini
Khaled_Sadek, General Manager at Citadel Azur Resort, responded to this review

Dear Mr. Elsherbini, We would like to take this opportunity and thank you for your online feedback following your recent stay at Citadel Azur Resort-Sahl Hasheesh! We are very pleased to read through your comments that your stay was a "New Beautiful experience" and that you enjoyed the location, the view, the hotel design, food & beverage variety and evening...

Reviewed 2 weeks ago via mobile

We did a dinner reservation in the blu marine restaurant with the reservation gentleman, i was supposed to be there at 7 pm which happened, however i was banned from entering as it turned out that they dont allow guests in that restaurant wearing shorts. I've explained to the restaurant manager Yasser Hanafy that under no certain point the reservation...

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Helpful?
Thank Hassan G
Khaled_Sadek, General Manager at Citadel Azur Resort, responded to this review

Dear Mr. Hassan, We thank you for choosing to stay at Citadel Azur Resort and for taking the time to share your experience with us. On behalf of the entire team we apologize for any inconvenience that occurred and would like to assure your kindself that the issue you mentioned is not representing the standard of service we usually provide....

Reviewed 3 weeks ago via mobile

Beautiful resort in very good location ,service was the best in Egypt so far,nobody asks for tips they are very polite and they always serve with smile.. Beach very long and spacious ,service at the beach as well perfect but than if you wanna relax it is very difficult as all the annoying people that offer massages,spa,tours won't let you...

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Helpful?
Thank Cbeta7
Khaled_Sadek, General Manager at Citadel Azur Resort, responded to this review

Dear Cbeta7, On behalf of the Citadel Azur Resort – Sahl Hasheesh team, I would like to personally thank you for choosing to stay with us. It was a pleasure to have you as our guest and we truly look forward to your next visit. We realize your time is valuable and appreciate your input and feedback so we can...

Reviewed 3 weeks ago via mobile

Actually it is a typical place to ve a nice holiday regarding the food , the infinity pool , the beach , the staff the varitoes and activities everything is great away from the long distance between the things and u have to wait for the bus but it pass every 10 min regularly actually i enjoyed my time there...

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Helpful?
Thank MiNa Z
Khaled_Sadek, General Manager at Citadel Azur Resort, responded to this review

Dear Mr. Mina, We would like to thank you for choosing the Citadel Azur Resort and for taking the time to share your feedback with us. We are very pleased to read through your comments that you enjoyed your stay with us! We place a great value on your continued relationship with Citadel Azur Resort and we look forward to...

Egypt
Reviewed 4 weeks ago

I enjoyed my stay in citadel azure however all the staff working there need training which I discussed with Mr. Haitham El sawah (Reservation Manager) the only professional person working there and very helpful. I highly recommend to visit this huge place you will love it. food is very good

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Helpful?
Thank ahmedelbialy
Khaled_Sadek, General Manager at Citadel Azur Resort, responded to this review

Dear Mr. Ahmed Elbialy, We thank you for your stay at Citadel Azur Resort and for taking the time to share your experience on TripAdvisor! We greatly appreciate your feedback and constantly strive to achieve the highest quality standards. All you comments and recommendations were communicated to Department heads for necessary action to be taken. We place great value on...

Reviewed 4 weeks ago via mobile

Staff are not professional nor friendly. Also, waiters in Citadel restaurant need to learn the very basic concepts of customer service. Food is average and there should be more varieties. Room furniture is old and need renovation, besides the non-working AC!!! I complained many times to fix this AC with no vain. I will never go back to this hotel.

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Helpful?
Thank Tarek A
Khaled_Sadek, General Manager at Citadel Azur Resort, responded to this review

Dear Mr. Tarek, We thank you for choosing to stay at Citadel Azur Resort and for taking the time to share your feedback, as it helps us continually improve our service towards our guests and is of the utmost importance to us. We appreciate your comments and deeply regret that we did not meet your expectations in all areas mentioned...

Davidson, North Carolina
Reviewed 4 weeks ago

Reading previous reviews, we agree with those complaining about the staff. There is a culture of discrimination and rudeness, very likely mirror that of the Management of this resort. There is really no reason to stay there and rudely treated. The area has many resorts that cost less and treatment is much better. It has a crowded stuffy lobby and...

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Helpful?
Thank Zinaamam
Khaled_Sadek, General Manager at Citadel Azur Resort, responded to this review

Dear Zinaamam, On behalf of the entire team, I would like to take this opportunity and thank you kindly for choosing the Citadel Azur Resort and to apologize that could not meet your expectations. We greatly appreciate any feedback made by our valued guests, as it helps us continually improve our service towards our guests and is of the utmost...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Room Service
  • Free Internet
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Family Rooms
  • Suites
  • Smoking rooms available
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Free Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
  • Room Service
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
CITADEL AZUR RESORT SAHL HASHEESH! Heaven on earth! A Sunken Paradise Reborn! Our exclusive luxury architecture built with natural coral stones which has been hand chiseled from nearby mountains is a true architectural achievement. The Citadel Azur Resort with an atmosphere of the ports in Southern France or the Amalfi coast embraces a large marina where you can enjoy a touch of a small Mediterranean village with its own harbor. Overlooking the Red Sea, each spacious and luxuriously appointed guest room features spectacular sea views. A unique holiday with water sports, boat trips, marina and private beach extended to 1.6 km long, 3 manmade sea lagoons inside an amazing house reef. Relax at the swimming pools elevated and scattered around for your convenience in the resort and enjoy our state-of-the-art health club and gym. Book a wellness journey with our team of professional in our on-site Spa. Conveniently located only 20 minutes drive from Hurghada International Airport. ... more   less 

Additional Information about Citadel Azur Resort

Address: Sahl Hasheesh, Hurghada 84521, Egypt
Region: Egypt > Red Sea and Sinai > Hurghada
Price Range: $83 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Citadel Azur Resort 5*
Number of rooms: 514
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Travelocity, Booking.com and Priceline so you can book your Citadel Azur Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Citadel Azur Hotel Hurghada
Hotel Style:
#6 Business Hotel in Hurghada
#33 Romantic Hotel in Hurghada
#37 Top resorts Hotel in Hurghada
#37 Family Hotel in Hurghada
#41 Spa Hotel in Hurghada
#59 On the Beach Hotel in Hurghada
#65 Luxury Hotel in Hurghada
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Questions & Answers

Here's what travellers have asked, with answers from Citadel Azur Resort staff and other travellers.
116 questions
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Questions? Get answers from Citadel Azur Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be ware there is no elevators”
, 21 May 2017 | Read review
“All rooms are great, but building 2 are the nearest for everything.”
Moataz-Elsherbini, 12 May 2017 | Read review
“Try another Resort”
Zinaamam, 28 Apr 2017 | Read review
“block 3 very central to everything”
veralin, 13 Mar 2017 | Read review
“sea view rooms from building 2 to 6 are not far away from lobby and provide perfect view”
mahmoudn228, 12 Mar 2017 | Read review
5 of 5
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US$49* /night
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Prices are for 1 room, 2 adults
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