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Golden 5 Emerald Resort

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Golden 5 Emerald Resort
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208 Reviews from our TripAdvisor Community

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Showing 54: English reviews
Cairo, Egypt
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 October 2016

I dunno where to start from but i will spread my whole experiment with this 3 stars hotel not 5 as i have experienced, it's started since we arrived to the hotel and they offered us rooms in the ground floor so we went to check them and we found a dead gecko in the balcony which was really disgusting... More 

Helpful?
Thank MichaelandChris
Kathleen F, Manager at Golden 5 Emerald Resort, responded to this review

Dear Mr. Michael, Dear Mr. Chris We would like to seize this opportunity to thank you very much for chosen our Hotel for you stay and for being our valuable guests. We sincerely regret that our Hotel did not met your expectation and left negative emotions to you and we do repeat our apologies and we are very thankful as... More 

1 review
Reviewed 19 September 2016 via mobile

Staff was very rude, food was very bad, electricity every time cut, bathrooms in the main areas was poor, management can't solve the problems, i was in the best rooms in the hotel, A.C was very bad,every thing was bad except kids disco

Helpful?
Thank Abdalla M
Kathleen F, Manager at Golden 5 Emerald Resort, responded to this review

Dear Mr. Abdalla We would like to seize this opportunity to thank you very much for chosen our Hotel for you stay and for being our valuable guests. We sincerely regret that our Hotel did not met your expectation and left negative emotions to you and we do repeat our apologies and we are very thankful as we greatly appreciate... More 

Travellers are raving about these Hurghada hotels

2 reviews
Reviewed 17 August 2016 via mobile

Poor food and rude restaurant staff No availability of water at the beach toilet Dirty rooms and corridor carpet But to be fair , the beach is awesome All inclusive basis is not including any snacks Will never come back again

Helpful?
Thank Bahaa E
Golden5City, Guest Relations Manager at Golden 5 Emerald Resort, responded to this review

Dear Mr. Bahaa, Greetings. We would like to bring our apology for any inconvenience caused to you during your stay. Your feedback was reviewed by the management who is responsible for any actions and corrections. We will do our best to improve the level of service. Sincerely, The team of Golden 5 Emerald Resort More 

Egypt
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 June 2016 via mobile

Anice place , every thing is present, good Aqua with helpful staff , the food was good and different , sea activities are available , I tried fishing and it was Amazing idea . I think I will go again and advice my friends to go there

Helpful?
1 Thank doc03h
Golden5City, Guest Relations Manager at Golden 5 Emerald Resort, responded to this review

Dear Guest! We would like to take this opportunity to thank you for the review. We are very please you were satisfied and would like to back to us again. We will be glad to welcome you anytime in any of our properties. Sincerely, The Team of Golden 5 Emerald Resort More 

Tanta, Egypt
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 June 2016

the location is very nice,, a good value for money. Food was not tasty, repeated every day with no varieties.. although many of the staff members were nice and friendly, others were not friendly and were not helpful.. the kids pool was not clean most of the times.. animation team was really so bad.. no working kids club.. no working... More 

Helpful?
1 Thank Mina M
Golden5City, Guest Relations Manager at Golden 5 Emerald Resort, responded to this review

Good afternoon, dear Mina! We are very thankful for your review. We will study all the shortcomings mentioned by you and will take possible actions to improve level of service. Anyhow we are glad that you had experience with friendly staff members and hope you were satisfied in general. Wish you only positive emotions in your future vacations. Sincerely, Team... More 

england
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 13 June 2016

we had the most amazing,relaxing stay at this wonderful hotel and can only say that the staff from cleaner to management were wonderful and nothing was too much for them.We were looked after and even on the beach the lifeguard Ahmed took care of our every need even going to get us drinks and making up our sun beds every... More 

Helpful?
Thank misstess59
Golden5City, Guest Relations Manager at Golden 5 Emerald Resort, responded to this review

Good afternoon dear guests! We would like to take this opportunity to sincerely thank you for choosing our hotel among all the properties in Red Sea Region. We are very pleased by your kind words. Hope your review will be useful for all customers. Please take your chance to come back to us as soon as possible and we will... More 

Jahra
Level Contributor
3 reviews
3 hotel reviews
Reviewed 28 May 2016 via mobile

I have been stayed in the hotel for 5 days it was very good except only the food they need to change the menu and more cleaning and taking care staff very friendly and helpful specially Assem mokhtar thank you so much I need some to contact me I need to book 0096590090318

Helpful?
Thank Solly H
Golden5City, Guest Relations Manager at Golden 5 Emerald Resort, responded to this review

Good day, Solly! We are very happy to receive your positive feedback about your stay and thank you for pointing out special care which you got from our staff. We would like to take the chance and invite you to our property once again. All questions you can ask by contacting grm@princessegypthotels.com Sincerely, The team of Golden 5 Emerald Resort More 

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 March 2016

My wife Patricia and I came to Hurghada to attend a three day scientific symposium held at this hotel and hoped for some sunshine and a little holiday. Little did we know that this place gave us everything we wished for and extended our stay to 10 days? The rooms were large and air-conditioned and facing the beach. The hotel... More 

Helpful?
1 Thank alsabti2016
Golden5City, Leiter Gästebetreuung at Golden 5 Emerald Resort, responded to this review

Dear Mrs. and Mr. Alsabti Great Day and Best Greetings! First and almost we would like to seize this opportunity to thank you very much for chosen our hotel for your stay, for being our valuable guests and for taken the time to write a review about your impressions with us. We are very pleased to know that you were... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 March 2016

Beautiful View of the sea. My room was a very nice room and had a comfortable bed with a perfect view of the Sea from the balcony. The Room was very nice although some things in the Bathroom needed repair. The Service of the front desk was extremely focused on the guest. They were friendly and helpful at any and... More 

Helpful?
Thank Jorge M
Golden5City, Guest Relations Manager at Golden 5 Emerald Resort, responded to this review

Dear Mr. Jorge! It was our pleasure to have you as our guest. We are sincerely thank you for choosing us and we are very touched by your nice words. We would like to take this opportunity to invite you to stay with us as soon as it is possible and we will make everything possible to make your stay... More 

Germany
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 March 2016 via mobile

After arrival in Hurgada, we found out that hotel that we booked (Golden 5 Diamond) has been CLOSED for a long time (few months!) . Since we had made the reservation for the hotel that was closed, we were temporarily settled at Emerald hotel which is located in the same complex as our hotel, and it was 4**** hotel!!!!!!! Dilapidated... More 

Helpful?
1 Thank afrodita777
Golden5City, Guest Relations Manager at Golden 5 Emerald Resort, responded to this review

Good afternoon. Thanks for your feedback about our hotel. We are very sorry that not all of your expectations were justified, but we are even more disappointed by the fact that you bring false arguments. Emerald Hotel was closed in March 2016 and was not operating so you could not stay there, but as you pointed out that's when you... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
Category:5 Stars Check in: 14:00 Check out: 12:00 Location:Located left at the entrance of the city. 200 meters from the beach, 40 meters from the diving center and the fish restaurant.Accommodation:Main building 4 floors: 421 rooms (average 36 sq m2),including:4 suites Most rooms and suites have a balcony and are equipped with: satellite - TV ,individual adjustable air condition.Bathrooms feature bathtub, weighting scale, telephone, Hairdryer, Minibar, safe box, daily clean linen & electricity: AC 220 volts Restaurants& Bars:"Menagerie" main restaurant, 480 Seat Cuisine: International Serving Breakfast, Lunch and Dinner ,a la carte, Mediterranean Restaurant: dinner, "Moon light" coffee shop,Cuisine:snacks & beverages.Hours: 24 hours "Rainbow" Billiard bar "All Inclusive" Pool bar "All Inclusive"Cuisine: snacks & beverages sunset Pool Bar "All Inclusive" Beach Bar "All Inclusive" Services & Facilities:24-hour room service 24-hour concierge,Laundry service: charged as per consumption , price list available in the room Conferences Facility: Paradise conference room:capacity of 300 persons , Paradise VIPs Lounge: 150 seats.Internet cafe ,Limousine service Beauty salon ,Lobby shops ,On request doctor, Tour & travel desk Babysitting on request Pets: are not allowed ,Pharmacy Super market Safe box available at the reception . Recreational Leisure Facilities:Main swimming pool (not heated)Aqua Park Golden 5:daily from 9:00 am - sun set- Free for all guest of Golden 5 city hotels including- 5 slides ,- 1 heated swimming pool,- 3 heated pools for children with slides ,- Sandy area for children with slides,- 2 all inclusive bars.Discotheque "Night Flight": (free entrance , charged drinks) ... more   less 

Additional Information about Golden 5 Emerald Resort

Address: Shashl Hasheesh Road, Hurghada 84512, Egypt
Region: Egypt > Red Sea and Sinai > Hurghada
Price Range: $40 - $92 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Golden 5 Emerald Resort 3.5*
Number of rooms: 421
Reservation Options:
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Also Known As:
Golden 5 Emerald Hotel And Beach Resort
Golden 5 Emerald Hotel & Beach Hurghada
Hotel Style:
#81 Top resorts Hotel in Hurghada
#112 On the Beach Hotel in Hurghada
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Questions & Answers

Here's what travellers have asked, with answers from Golden 5 Emerald Resort staff and other travellers.
7 questions
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Questions? Get answers from Golden 5 Emerald Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose rooms away from the reception and as sure away from the ground floor”
 of 5 bubbles MichaelandChris, 12 Oct 2016 | Read review
“All rooms are excellent.”
 of 5 bubbles misstess59, 13 Jun 2016 | Read review
“Upon arrival, request a Sea View Room. The Rooms on the Southern Side of the Hotel have a great sea view.”
  • Balcony
  • Desk
  • Bed
  • View from Balcony
 of 5 bubbles jorgemY2678DT, 19 Mar 2016 | Read review
“choose high floor with sea view,fabulous”
 of 5 bubbles pixiepippin, 15 Dec 2015 | Read review
“I prefer high floors right side to be sea view and aqua park view .........”
 of 5 bubbles Hassansunshine, 13 Nov 2015 | Read review
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