The hotel and it's amenities are nothing to write about. They need to do not just refurbishment but basic clean and hygiene maintenance. Attended a conference at the hotel and 3 days in a basement banquet where the carpet sticks with no air purifier it was disgusting to say rhe least. Middle of covid and no mask mandate. Not sure if that was legal as per state notification. Common sense may have helped even otherwise. Food was average and so were the rooms. The attitude of the staff may have been a result of the very busy state of affairs at that time or it may have been chalta hai. No idea. Only 2 people I will call out..anish at the reception and Mahesh at concierge. Silver lining to dark cloud
Excellent Hotel, Restaurant and Food service. I love the food especially prepare by Chef Sarmila Banerjee, she prepared the food as per my children requirement. Her attitude and politeness help my children to be comfortable with food. I amazed to see first time my children are eating full breakfast. Thanks to Chef Sarmila Banerjee and her entire staff.
I am staying at Chancery Pavilion since a week and it's been a great experience. The staff is very nice, polite and does thier job very nicely. Food is delicious, rooms are clean and everything here feels like home. Would definitely love to stay here.
I had my sisters engagement on 19th of June and had the worst experience in this hotel. It's a 5 star name for name sake but not worth it to be given even 1 star. I faced many problems the main problem i faced was when i did not get the hall at the time which was promised by the sales team. They had promised us to give us the hall by 4:30 and they kept changing the times and they handed over the hall at 6:30PM and also the sales teams weren't there and we're sitting at home and talking. The worst experience i had. I will never suggest anyone to do any kind of function...
It's for the name sake called 5-star hotel. The team here promise world class experience for the guests coming for your function. But then they end up giving experience worst than a hotel without any stars. I got my engagement ceremony done here and here are all my experiences: 1) The so called ballroom had to be handed over at 4.30pm as said by Shreya (sales team) but then it wasn't handed over till 6.40pm and cause of which we couldn't set up any stage of ours or do any decorations which had to be done. 2) While the guests were all waiting in the lobby area, the hotel guys din even bother to switch on the lights even though it was dark. We had to literally go and ask them to switch on the lights several times. 3) The food here was promised to be at the best quality but then from the soup to main course, we had to literally go and ask the chef's to refill in the containers although we had asked for food with capacity of 200. 4) The paneer in the subzi was sour. 5) Being the bride i was only battling with people not being organized. I would never ever want any of the brides to go through with what i went through. …
Stayed at the hotel for 10 days. Absolutely lovely and friendly staff, especially in the ithaca restaurant team. The Alchemy restaurant located on the top floor is an Indian infused cuisine in a rich, velvety and modern setting. The hotel rooms need to be refreshed after 20 years of establishment. The spa is closed for rennovatsions and the pool is often restricted to guests because of corporate events - including on the weekends. So, this hotel is not for us who want to lounge by the pool or having Spa Services, but it is for you if Dining options and Employee Service is most important.
Ithaca excellent for dining. Good service. The staff is humble and friendly. Food is also good. Buffet price seems reasonable. I have been with friends and it is quite decent place to have quite dinner.
Rooms were sooo dirty, bathrooms were even worsee. Doesn’t even look like a 5 star hotel . Just dirt all around the room and bathroom . The shower head was literally rusted and bath tub broken . Breakfast very low quality and unhygienic. Don’t ever go here
I'm from canara Bank coming for business metting the chancery pavilions food was very good and and excellent service by suraj bijay hemandra thank u and ranju aditi also very good smiling thank all guys for giving excellent services our team. 😊😉
Had many memorable stays here 7- 8 years back. With those found memories I came back here. The front staff (at the porch), parking assistance were good. Rooms have good supply of amenities. Enjoyed the good spread at the breakfast. Dining at the Alchemy restaurant was good, great fusion food and good serving staff. This hotel used to be a great place but now the carpets looks worn out and faded. Check in staff appeared to be like interns and lacked experience and warmth.