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The Serai

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386 Reviews from our TripAdvisor Community

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Showing 374: English reviews
Reviewed 1 week ago

During this visit we stay two nights at the beautiful bungalows. On the first night you will find pretty difficult to operate the light, ventilator and the other switches but then you'll get used. Be prepared for occasional power failure (very short in fact nevertheless annoying) having your travel portable light. The silence is COMPLETE and you shall really sleep...

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Helpful?
Thank stefano s
TheSeraiRes0rts, Marketing at The Serai, responded to this review

Dear Stefano, At the outset would like to thank you for taking time out to write your feedback in Trip Advisor about your recent visit to The Serai Chikmagalur. We have noted your review on the light and other switches and are working on getting this fixed. While we have put in measures to provide continuous power, being situated in...

Reviewed 4 weeks ago

Recently I and my wife Smita visited The Serai ,a CCD group resort.We stayed there for two nights.It was wonderful stay,staff of the resort was cooperative, kitchen and dining area was clean and environmental, food was nice, villas of the resort was spacious, neat and lean.I would like to visit again in future

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1Thank vytir
TheSeraiRes0rts, Marketing at The Serai, responded to this review

Dear Guest, At the outset would like to thank you for taking time out to write your feedback in Trip Advisor about your recent visit to The Serai Chikmagalur. We sincerely appreciate your kind words. This indeed is a great encouragement for us. Guests such as yourself are the true inspiration behind our brand philosophy of guest satisfaction and service...

Bengaluru, India
Reviewed 4 weeks ago

Loved their villa with private pool. Rooms are huge. It is a luxury resort with their own coffee plantation. It is owned by the same company which owns "Cafe Coffee Day". It is slightly expensive but truly worth it!

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Helpful?
Thank Saurabh16680
TheSeraiRes0rts, Marketing at The Serai, responded to this review

Dear Mr. Saurabh, At the outset would like to thank you for taking time out to write your feedback in Trip Advisor about your recent visit to The Serai Chikmagalur. We sincerely appreciate your wonderful words for the team. This indeed is a great encouragement for us. Guests such as yourself are the true inspiration behind our brand philosophy of...

Bengaluru, India
Reviewed 5 weeks ago

We were at Serai during the Diwali weekend (last week of October 2016) and I must stay its one of the best resorts we've ever visited. Guests are greeted with refreshing wet towels and a cold coffee as a welcome drink, this was a nice gesture especially since we reached there at lunch time. We were then escorted to our...

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Helpful?
Thank drramyaharidas
TheSeraiRes0rts, Marketing at The Serai, responded to this review

Dear Guest, At the outset would like to thank you for taking time out to write your feedback in Trip Advisor about your recent visit to The Serai Chikmagalur. We sincerely appreciate your wonderful words for the team. This indeed is a great encouragement for us. Guests such as yourself are the true inspiration behind our brand philosophy of guest...

Bengaluru, India
Reviewed 5 weeks ago via mobile

Went with my wife and honestly didn't find it great. The food and hospitality was great from a restaurant perspective but rest of the service and hospitality was average. Been in Serai kabini before and that was such an awesome experience that we felt this was nowhere compared to that.

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Thank Bejoy2015
BARODA
Reviewed 20 October 2016

Beautifully located. Wonderful Landscaping. Wonderful Villas. Rooms do however need maintenance - they are a little worse for wear. We had to change one of our villas because of a couple of issues with the bathroom. However, wonderful staff responsive to our requirements. The dinning is good with a wide spread. In particular Wilfred Sequeira in the restaurant - so...

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Helpful?
Thank SAILBaroda
TheSeraiRes0rts, Marketing at The Serai, responded to this review

Dear Guest, At the outset would like to thank you for taking time out to write your feedback in Trip Advisor about your recent visit to The Serai Chikmagalur. Your valued comments and suggestions are important for us to improve and ensure that all our guests leave The Serai delighted with memories and experiences to cherish. We have taken steps...

Bangalore, Karnataka, India
Reviewed 19 October 2016

Was at "The Serai, Chikamagalur" with family in Oct 2016 for 3 nights. We thoroughly enjoyed our stay at "The Serai". "The Serai" has 29 villas, set amidst 70 odd acres of coffee plantation. Some of the villas are equipped with private pool and others with jacuzzi. We had booked a villa with Jaccuzi and had done our booking directly...

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Thank Manohar_Moorthy
TheSeraiRes0rts, Marketing at The Serai, responded to this review

Dear Mr. Manohar, At the outset would like to thank you for taking time out to write your feedback in Trip Advisor about your recent visit to The Serai Chikmagalur. We sincerely appreciate your wonderful words for the team. This indeed is a great encouragement for us. Guests such as yourself are the true inspiration behind our brand philosophy of...

mumbai india
Reviewed 18 October 2016

The hotel is very decently located owned by CCD group. The price per night was over Rs.25000 or approx $375~400 and was not worth it at all. They are not trained very well to handle guests like the Taj, Oberoi, Hyatt etc. Food although was good. Almost everyone took the buffet. We preferred the a la cart so that we...

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Helpful?
Thank sandeepkothari
TheSeraiRes0rts, Marketing at The Serai, responded to this review

Dear Sandeep, At the outset would like to thank you for taking time out to write your feedback in Trip Advisor about your recent visit to The Serai Chikmagalur. With regards to the issues raised, we have taken remedial steps. We have replaced and lighting to ensure there won't be any issues in the future. Your valued comments and suggestions...

Mysuru (Mysore), India
Reviewed 13 October 2016

We visited this place as part of a group. Everything about this resort is classy. The ambience, food, service, hospitality all outstanding. The staff are very co-operative and listen to your needs and preferences. Special thanks to Mohan, Wilfred, Piyush, Pramod and The Chef Sanjay. WE will surely be back.

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2Thank amkum1
TheSeraiRes0rts, Marketing at The Serai, responded to this review

Dear Guest, At the outset would like to thank you for taking time out to write your feedback in Trip Advisor about your recent visit to The Serai Chikmagalur. We sincerely appreciate your wonderful words for the team. This indeed is a great encouragement for us. Guests such as yourself are the true inspiration behind our brand philosophy of guest...

Reviewed 13 October 2016 via mobile

Wonderful property surrounded by the coffee plantation. Was there last week 8th to 10th Oct. Green and calm but then not quite.. What went wrong: 1) Group booking for 80-100 people and we weren't even informed. Don't blame the group but the hotel should have informed the other guests so they are mentally prepared even if they still want to...

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Helpful?
Thank arbind77
TheSeraiRes0rts, Marketing at The Serai, responded to this review

Dear Arbind, At the outset, we at The Serai, would like to thank you for your feedback as it helps us serve you better. Please accept our sincere apologies for the inconvenience you have experienced during your stay with us. At The Serai, we take pride in ensuring that all our guests take back good memories and experiences. As a...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Conference Facilities

Additional Information about The Serai

Address: B.M. Road | Mugthihalli Post, Chikamagalur 577133, India
Region: India > Karnataka > Chikamagalur
Price Range: $370 - $531 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Serai 4.5*
Number of rooms: 29
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Also Known As:
The Serai Hotel Chikamagalur
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Questions & Answers

Here's what travellers have asked, with answers from The Serai staff and other travellers.
5 questions
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Questions? Get answers from The Serai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best views, quite peaceful”
 of 5 bubbles vytir, 4 Nov 2016 | Read review
“Estate Terrace is really huge!”
 of 5 bubbles amkum1, 12 Oct 2016 | Read review
“Choose duplex room. Its worth the money.”
 of 5 bubbles AjayG304, 11 Oct 2016 | Read review
“Estate Pool Villa”
 of 5 bubbles vinodr420, 13 Sep 2016 | Read review
“choose a villa with a private pool.”
 of 5 bubbles sen_engg, 12 Sep 2016 | Read review
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