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Heritage Madurai

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1,063 Reviews from our TripAdvisor Community

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Showing 816: English reviews
Navi Mumbai, India
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 May 2015 via mobile

It's a decent hotel with 3 types of accommodation including rooms with private pools. We stayed in Deluxe Room, very spacious, about 700 sq ft. The food is good. However, the wine menu is limited to only one variety. I availed the spa services- Swedish Body Massage. Sanup Mohan was excellent at his job. However, the towels stink of oil.... More 

Helpful?
2 Thank Bharat78
B_Gopalakrishnan, General Manager at Heritage Madurai, responded to this review

Dear Guest, Greetings from the Heritage Madurai!! Thank you for posting your review on Trip Advisor. We are happy to know that you had enjoyed your overall stay and also you pleased with facilities & ambiance. We truly appreciate your kind feedback and look forward to welcoming you back at the resort. Hospitably Yours, Gopalakrishnan General Manager More 

New Delhi, India
Level Contributor
74 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 4 May 2015

in the remote place of Tamil Nadu I found the hotel Heritage extremely comfortable place to spent the night. The place is quite and relaxing. The rooms are traditionally decoreated with comfortable bed and warm water. The rooms are warm and clean.

Helpful?
1 Thank pravinsinha
B_Gopalakrishnan, General Manager at Heritage Madurai, responded to this review

Our honored guest, Greetings from Heritage Madurai! We are happy to know that you had a very pleasant and relaxing stay. We want to thank you for your nice comments about our resort, services, on Trip Advisor. It is our constant endeavor not only to our standards meet our guests but also to exceed the expectations of our valued guests... More 

New Delhi, India
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 May 2015

As we checked in at the reception I was taken back in time to the early fifties. The property has retained its heritage aura. What impresses one is the tranquility in the place. The staff is exceptionally friendly and helpful. A must visit place.

Helpful?
3 Thank Raisahib
B_Gopalakrishnan, General Manager at Heritage Madurai, responded to this review

Our honored guest, Greetings from Heritage Madurai! We are happy to know that you had a very pleasant and relaxing stay. We want to thank you for your nice comments about our resort, services, on Trip Advisor. It is our constant endeavor not only to our standards meet our guests but also to exceed the expectations of our valued guests... More 

Bengaluru, India
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 May 2015 via mobile

In all my travels, all over the world , I have never ever encountered a situation where I was made to pay Rs. 3,000 for a stained bed sheet. When the house keeping brought this my notice in a very rude manner, I approached the duty manager in hopes that he would be better educated in these matters and how... More 

Helpful?
1 Thank Krishna B
B_Gopalakrishnan, General Manager at Heritage Madurai, responded to this review

Dear Valued Guest, Day Greetings! we truly value your feedback, which will allow us to know how our services are evaluated and are necessary attention and improvement to our valued customers pleased to realize our commitment to customer satisfaction. Heritage Madurai is always extend our highest level of finest hospitality for our valued guest. It is the procedure where every... More 

Peterborough, United Kingdom
Level Contributor
117 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 26 April 2015

A well designed hotel with spacious well appointed rooms. Ours had a small plunge pool with seating area and a seperate sitting room with sofa chairs and desk. Wi fi free but slow. TV worked well (the seperate one in the bedroom did not.) The shower room also very spacious. There is a large outdoor pool and various other facilities.... More 

Helpful?
2 Thank Avante540
B_Gopalakrishnan, General Manager at Heritage Madurai, responded to this review

Our honored guest, Greetings from Heritage Madurai! We are happy to know that you had a very pleasant and relaxing stay. We want to thank you for your nice comments about our resort, services, on Trip Advisor. It is our constant endeavor not only to our standards meet our guests but also to exceed the expectations of our valued guests... More 

Hyderabad, India
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 April 2015

It was a pleasant surprise at Madurai. Good facility- helpful staff who are willing to understand your needs. Rooms are really good and spacious. Nice swimming pool. Good food to enjoy. The ambience is too good as you will feel at staying in a resort.

Helpful?
3 Thank Simon2703
B_Gopalakrishnan, General Manager at Heritage Madurai, responded to this review

Our honored guest, Greetings from Heritage Madurai! We are happy to know that you had a very pleasant and relaxing stay. We want to thank you for your nice comments about our resort, services, on Trip Advisor. It is our constant endeavor not only to our standards meet our guests but also to exceed the expectations of our valued guests... More 

Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 11 April 2015

My boyfriend and I had a very pleasant stay in one of the luxury villas at the Heritage Madurai and would definitely recommend staying there if you’re looking to go up-market and enjoy some pampering during your trip to Madurai. Although much more expensive than other places we stayed during our trip in India, for a luxury hotel, this place... More 

Helpful?
3 Thank Abigail B
B_Gopalakrishnan, General Manager at Heritage Madurai, responded to this review

Model 2: Dear Guest, Greetings from the Heritage Madurai!! Thank you for posting your review on Trip Advisor. We are happy to know that you had enjoyed your overall stay and also you pleased with facilities & ambiance. We truly appreciate your kind feedback and look forward to welcoming you back at the resort. Hospitably Yours, Gopalakrishnan General Manager More 

Chennai
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 9 April 2015

We booked an Individual villa for two days. As the name says it’s a real Heritage property. This hotel was near to many sightseeing places and on the Main road. The room was ready when we arrived to the hotel. The check-in process was cool. About Villa – It was very spacious and well organized. Some of the highlights were... More 

Helpful?
4 Thank norohna7
B_Gopalakrishnan, General Manager at Heritage Madurai, responded to this review

Our Esteemed Guests, Greetings from Heritage Madurai! We are happy to know that you had a very enjoyable and fun with your family in our hotel. And 'our ongoing commitment not only to get our customers satisfied in our standards, but also to exceed the expectations of our valued guests by our dedicated and personalized services in all possible ways... More 

Bath
Level Contributor
72 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 8 April 2015 via mobile

Perfectly pleasant hotel. We had a very large room with wetroom and plunge pool, all very comfortable if a little OTT. The restaurant was OK - a bit too internationalised for our taste. The staff not quite as attentive as one might like. All in all nothing really to complain about, it just lacks atmosphere and real heritage.

Helpful?
2 Thank Richard H
B_Gopalakrishnan, General Manager at Heritage Madurai, responded to this review

Dear valued customer, Day Greetings! Thanks for your review of our property praising environment, staff, service and food on Trip Advisor. While taking your positive comments on board, we truly value your feedback, which will allow us to know how our services are evaluated and are necessary attention and improvement to our valued customers pleased to realize our commitment to... More 

Banyoles
Level Contributor
99 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 6 April 2015

At 15 minut TucTuc drive from the city centre. Quiet location, great surroundings. But.. all seems a little tired. The plunge pool missed a tile and was full of leaves. Staff friendly but all made the impression of being a little bored. Breakfast OK. Lots of room for improvement and at best a 3 1/2* property in 5* surroundings.

Helpful?
2 Thank Iceberg678
B_Gopalakrishnan, General Manager at Heritage Madurai, responded to this review

Dear Guest, Greetings from the Heritage Madurai!! Thank you for posting your review on Trip Advisor. We are happy to know that you had enjoyed your overall stay and also you pleased with facilities & ambiance. We truly appreciate your kind feedback and look forward to welcoming you back at the resort. Hospitably Yours, Gopalakrishnan General Manager More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Refrigerator in room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
Welcome to Heritage, Welcome to Madurai.A resort, one hundred years in the making, in the heart of a city that grew from drops of nectar that flowed from the locks of Shiva, as legend would have us believe.Enter the gates of the 17-acre resort, and experience the Madurai of distant past. ... more   less 

Additional Information about Heritage Madurai

Address: 11 Melakkal Main Road, Madurai 625016, India
Region: India > Tamil Nadu > Madurai
Price Range: $100 - $257 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heritage Madurai 4.5*
Number of rooms: 67
Reservation Options:
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Also Known As:
Heritage Madurai Hotel Madurai
Heritance Hotel Madurai
Heritage Madurai Tamil Nadu
Hotel Style:
#2 Spa Hotel in Madurai
#2 Family Hotel in Madurai
#3 Business Hotel in Madurai
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Questions & Answers

Here's what travellers have asked, with answers from Heritage Madurai staff and other travellers.
8 questions
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Questions? Get answers from Heritage Madurai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for the studio appartments with private plunge pool, they are so cool”
 of 5 bubbles JuleeH_13, 24 Nov 2016 | Read review
“Do not pick the standard rooms.”
 of 5 bubbles SagarVS, 19 Nov 2016 | Read review
“Most rooms are in quiet location.”
 of 5 bubbles 310sabinap, 17 Nov 2016 | Read review
“All rooms are beautiful.”
 of 5 bubbles BanyanRoot, 5 Nov 2016 | Read review
“Non Smoking towards the Pool”
 of 5 bubbles Kris4Ann, 31 Oct 2016 | Read review
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