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ITC Mughal, Agra

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ITC Mughal, Agra
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3,599 Reviews from our TripAdvisor Community

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There are newer reviews for ITC Mughal, Agra
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Showing 3,226: English reviews
London, United Kingdom
Reviewed 9 November 2015

I enjoyed this amazing hotel for 3 nights/days: Huge double room with a view on the garden/pool, great customer service by the personnel, amazing food and great SPA experience. The hotel is huge and takes an entire day to explore it, every feature of the place tells about Indian good taste and beauty. To be highly recommended!

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Helpful?
Thank francescomarongiu
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, Greetings from the city of the Taj! I would like to take this opportunity to thank-you for choosing to stay at ITC Mughal – A Luxury Collection Hotel. We are indeed delighted to know that the services rendered were up to your expectations. It is comments such as yours that inspire us to strive for greater heights of...

Mumbai
Reviewed 9 November 2015 via mobile

Stayed at the ITC Mughal in order to visit the Taj and Agra Fort (both a 10 min ride away). This property is simply exquisite. Tastefully done in keeping with its location. The front desk staff, Housekeeping (Rambhir), the Resteraunt managers, staff are fantastic and doing a great job. With this kind of experience ITC is giving famed luxury brands...

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Helpful?
Thank Neil D
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, Greetings from the city of the Taj! I would like to take this opportunity to thank-you for choosing to stay at ITC Mughal – A Luxury Collection Hotel. We are indeed delighted to know that the services rendered were up to your expectations. It is comments such as yours that inspire us to strive for greater heights of...

Reviewed 9 November 2015 via mobile

We stayed here for 1night and would say that It is one of the choices to opt if ur not staying back in the hotel and have plans to hang up in the local attractions because the services are not very pleasing. It is slow, dull and lifeless. No other activities to have a relaxing day if u have to...

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Helpful?
Thank Jany K
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, At the outset I would like to take this opportunity to thank you for choosing ITC Mughal. We have taken cognizance of your concerns with regard to the services experienced during your recent stay and without meaning to offer any excuses sincerely apologize for the dissonance faced. Please be assured that necessary action has been initiated to enhance...

Oslo
Reviewed 8 November 2015

Nice and clean hotel. The restaurant was one of the best food experiences in India and the SPA is the most relaxing hotel area I've been to anywhere in the world. Rooms not as nice as the rest of the hotel (and not what we would call 5 stars in Europe), but still good,

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Helpful?
Thank Ketil S
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, Greetings from the city of the Taj! I would like to take this opportunity to thank-you for choosing to stay at ITC Mughal – A Luxury Collection Hotel. We are indeed delighted to know that the services rendered were up to your expectations. It is comments such as yours that inspire us to strive for greater heights of...

UK
Reviewed 8 November 2015

Seeing indifferent reviews of this hotel, we were somewhat unsure about booking to stay here. (It would seem that some of the accommodation is badly in need of renovation). In order to avoid disappointment we took a Royal Mughal Suite which was of an extremely high standard and Trevor, our butler during the stay, would happily grace the pages of...

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Helpful?
Thank Wagnerites
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, Greetings from the city of the Taj! I would like to take this opportunity to thank-you for choosing to stay at ITC Mughal – A Luxury Collection Hotel. We are indeed delighted to know that the services rendered were up to your expectations. It is comments such as yours that inspire us to strive for greater heights of...

Mumbai (Bombay), India
Reviewed 8 November 2015

My first visit to Agra 31st - 2 nd Nov. Picked this property based on online reviews and pics. Great service decent food. My room not being as promised was upgraded on lodging a complain. Nice facilities and huge property. But would sincerely request if food is also planned in buffet spread for Indians. While spread is elaborate would prefer...

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Helpful?
Thank AdityaNemani
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, Greetings from the city of the Taj! I would like to take this opportunity to thank-you for choosing to stay at ITC Mughal – A Luxury Collection Hotel. We are indeed delighted to know that the services rendered were up to your expectations. It is comments such as yours that inspire us to strive for greater heights of...

Reviewed 7 November 2015

The hotel is a gem. The service was impeccable and the room very comfortable. AS we spent only one night we could not really reap all the benefits of the pool and grounds. We enjoyed an excellent breakfast with a huge choice.

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Helpful?
Thank adler_9
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, Greetings from the city of the Taj! I would like to take this opportunity to thank-you for choosing to stay at ITC Mughal – A Luxury Collection Hotel. We are indeed delighted to know that the services rendered were up to your expectations. It is comments such as yours that inspire us to strive for greater heights of...

New Delhi, India
Reviewed 7 November 2015

The hotel is no doubt a state of art. It is located very close to TajMahal. The service staff responded well too. The rooms were up to the mark and many thanks to Karanveer for making our stay more comfortable n gud.

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Helpful?
Thank sud1312
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, Greetings from the city of the Taj! I would like to take this opportunity to thank-you for choosing to stay at ITC Mughal – A Luxury Collection Hotel. We are indeed delighted to know that the services rendered were up to your expectations. It is comments such as yours that inspire us to strive for greater heights of...

Kenilworth, United Kingdom
Reviewed 7 November 2015

The splendid lobby promises much, but the downstairs rooms are a disappointment and in need of refurbishment, particularly the bathroom which was shabby, with a broken toilet seat and very mouldy grouting. . Also you can hear every footstep from the room above. At 9am the breakfast buffet was dried up, and though there was a machine where you could...

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Helpful?
Thank Snip900
Utrecht
Reviewed 6 November 2015 via mobile

When we entered the hotel we were impressed. A stylish and beautiful entrance, lobby, lounge and bar. When we walked to our room we find out that the luxury stopped at the corridor to the rooms. Nevertheless the rooms are comfortable and standard. Access to the internet has to be paid. Ten euro's a day. Quit expensive. There is a...

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Helpful?
3Thank AstikaUtrecht
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, Greetings from the city of the Taj! I would like to take this opportunity to thank-you for choosing to stay at ITC Mughal – A Luxury Collection Hotel. We have taken cognizance of your comments regarding your experience with the upkeep & maintenance of rooms and quality of service and without meaning to offer any excuses sincerely apologize...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about ITC Mughal, Agra

Address: Taj Ganj, Agra 282001, India
Region: India > Uttar Pradesh > Agra
Price Range: $108 - $552 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — ITC Mughal, Agra 5*
Number of rooms: 233
Reservation Options:
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Also Known As:
Itc Mughal, Agra Hotel Agra
Itc Mughal Hotel Agra
Sheraton Agra
Agra Itc Mughal Hotel
Hotel Style:
#4 Family Hotel in Agra
#4 Business Hotel in Agra
#6 Romantic Hotel in Agra
#10 Luxury Hotel in Agra
#11 Spa Hotel in Agra
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Questions & Answers

Here's what travellers have asked, with answers from ITC Mughal, Agra staff and other travellers.
23 questions
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Questions? Get answers from ITC Mughal, Agra staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed in basic room and it was good”
 of 5 bubbles DasNeha, 16 Feb 2017 | Read review
“Rooms with pool view”
 of 5 bubbles mohammadnaseemk, 15 Feb 2017 | Read review
“mughal suites the best”
 of 5 bubbles reena1206, 13 Feb 2017 | Read review
“Roof top views of the Taj.”
 of 5 bubbles 60andrewgb, 4 Feb 2017 | Read review
“Any room should be good..Ask for the garden view room”
 of 5 bubbles 449shreenivask, 2 Feb 2017 | Read review
5 of 5