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Hotel Surya, Kaiser Palace

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Hotel Surya, Kaiser Palace
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658 Reviews from our TripAdvisor Community

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Showing 560: English reviews
Reviewed 6 days ago NEW

Hotel Surya, Kaiser Palace is very beautiful. This hotel is very clean and peaceful. the stay is very comfortable. rooms are also cleanly maintained. water facility is also good. Management service is also good.

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Helpful?
1Thank Marisetty B
Cheshunt, United Kingdom
Reviewed 1 week ago via mobile

Pros: big room. Fan. Fair number of power points. Dealt brilliantly with birthday cake for celebration. Working safe. Lovely gardens. Gave group deal on Wi-Fi. Big show room. Nice evening meal, options from Indian, Chinese, Thai, Italian, Burgers. Good breakfast, hot & cold, French toast, fruit, omlettes Hot water & high & moveable shower heads. Mirrors. Hanging space. Raj feel...

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Helpful?
Thank jacqui3744
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you very much for staying with us. We appreciate your feedback and observations. We hope you will return to Varanasi and choose us again. Thank you.

Tampere, Finland
Reviewed 2 weeks ago

Varanasi is a noisy place full of people, so it was so nice to stay in this peaceful and beautiful hotel. Staff, especially in the restaurant and those who cleaned rooms, was great! Rooms were good and clean and everything was easy and nice in this hotel.

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Helpful?
Thank finnishgirl199
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you for your review. We're glad you found rest and peace while staying with us. Please visit us again.

Reviewed 2 weeks ago via mobile

Second time we've stayed here. Rooms were much better than 3 years ago when we were last here. The restaurant is still superb and the new bar is a welcome addition. But..... the housekeeping needs looking at. Over 5 days there was always something not in the room that should not have been missed. A cup, a towel, a loo...

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Helpful?
2Thank Kal P
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you very much for your honest feedback. It is always helpful to us when we hear what the guests experienced while with us. We are very honoured that you have returned to stay with us. That is the ultimate compliment. We hope you will return again. Thank you.

Sydney, Australia
Reviewed 3 weeks ago via mobile

Stayed at the Surya as end part of group tour. Grand old-style complex, lovely rooms, gardens and restaurant. Busy lady at reception was helpful, printing flight documents etc. Rooms are modern and spacious, though mine had mouldy smell and balcony door wouldn't open #120. Maids were sweet and helpful. Crazy waste that you need to run the shower for 20-30mins...

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2Thank 8shay
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you very much for staying with us and giving us a chance to improve our services. I am very sorry to hear that you had some difficulties in your room and with our food. We are looking into these issues immediately. As we rarely have complaints about food quality, it will be helpful to know more about the incident....

Reviewed 4 weeks ago

Hotel Surya rescued us! Our train arrived into Murghal Sarai station a few hours late in the middle of the night and the hotel we'd booked and paid for refused to arrange a car for us. What with all the touts at the station we really didn't know what to! Luckily we found some tourists who recommended Hotel Surya who,when...

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Helpful?
Thank Gordon_sandra
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you for your review. We're so glad we were able to meet your needs and that our team could help you. Thank you for being so kind and sharing your experience with others.

Santa Cruz, California
Reviewed 4 weeks ago

About 1/2 hr. from the ghats, this hotel had the best amenities and accommodations for the price. The pool, the included breakfast buffet, and the quality of the room made this place my first choice in Varanasi.

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Helpful?
Thank Joe M
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you very much for your review. We are happy you enjoyed staying with us.

Stirling, United Kingdom
Reviewed 10 December 2016 via mobile

My husband and I were in Varanasi for 2 nights and we ate here both times. It's a lovely, older, spacious hotel. Plenty room for seating at dinner or lunch. We had Indian curries both times (mutton on the bone is very nice as is the butter chicken) but service was slow and a bit uncoordinated. Lots of choices on...

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Thank Vazbo
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you so much for sharing your experience here on TA. We are very happy to hear you came back to dine with us and enjoyed our food enough to bring it with you on your journey. We have a separate TA page for Canton Royale, our restaurant, if you would like to see more there. We hope you will...

Reviewed 7 December 2016 via mobile

Nice rooms Awesome food Nice and calm ambience Great staff and service Centrally located Amazing spa and pool Overall a great property Just go for it and don't even think about any other option. Go book it.

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Thank anchit t
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you so much for your recommendations. See you soon.

Mumbai (Bombay), India
Reviewed 3 December 2016

Very nicely maintained property; clean and spacious rooms with nice décor; delicious food and hospitable staff! What more does a traveller require! The gardens are well-laid and are pleasant to eyes. Enjoying morning cuppa sitting in the balcony overlooking the gardens was a great experience. They also have a spa and a swimming pool but didn't have time to enjoy...

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Helpful?
Thank VinayJog
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you. So happy to hear about your stay. It is a true compliment when our guests recognize our staff. We hope you will return soon to Varanasi. Thank you.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
Official Description (provided by the hotel)
Located in the Cantonment area, the Surya Kaiser Palace is accessible to the airport and railway station, as well as the Buddhist holy site Saranath and numerous Hindu temples on the holy river Ganga. Surya sits on a historical site of an ancient Nepali king's palace built in 1818, named Kesar Castle. Newly restored, this palace is for you to enjoy. A fine dining multi-cuisine restaurant, a unique cafe and juice bar, full service bar, banquet halls, and a swimming pool are all available. Each hotel room has a balcony with a view of the palace and the gardens, where you can dine facing this beautiful building. Surprisingly affordable hotel accommodations will delight and pamper you. Four unique levels of rooms allow you to decide which accommodation suits you best. Each room package has a complimentary breakfast buffet served daily and 24-hour room service. All guests may have full use of the pool, and access to the spa. At Surya Kaiser Palace it is our desire to provide a paradise where guests can relax, rejuvenate, and enjoy their stay. ... more   less 

Additional Information about Hotel Surya, Kaiser Palace

Address: S 20/51 The Mall Road | Cantt, Varanasi 221002, India
Region: India > Uttar Pradesh > Varanasi
Price Range: $70 - $121 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Surya, Kaiser Palace 3.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Surya Hotel Varanasi
Hotel Style:
#5 Spa Hotel in Varanasi
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Surya, Kaiser Palace staff and other travellers.
3 questions
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Buenos Aires, Argentina
over a year ago

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Questions? Get answers from Hotel Surya, Kaiser Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are nice.”
 of 5 bubbles joemI6567KZ, 23 Dec 2016 | Read review
“Rooms in the wing housing the spa are really great!”
 of 5 bubbles VinayJog, 3 Dec 2016 | Read review
“Nice to have a balcony overlooking the gardens”
 of 5 bubbles Safariwoman, 2 Dec 2016 | Read review
“Walk out balcony is great to have”
 of 5 bubbles laughnbsilly, 1 Dec 2016 | Read review
“Find somewhere else to stay,!!!!”
 of 5 bubbles 351monique, 29 Nov 2016 | Read review
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