We were at this hotel for 3 nights. Mr. Jatin (Reservations) was very helpful even before we started our journey to Dehradun. The highlight of our stay was our experience at the restaurant on the 5 th floor. We were attended to by Mr. Shivam who was enthusiastic in explaining what was on offer. He even attended to our requirements from the bar. Shivam also recommended other local restaurants and was very genuine in his observations. On the last day (dinner) we practically asked him about nearly every item on the menu, but he very patiently answered our queries. Thank you Shivam !
We chose Four Points Sheraton for my son 1st birthday and was super delighted with all the arrangements. Right from the planning till execution the team of the hotel was right on their game. Neha, Sales Manager was our first point of contact and was instrumental in showing us the hotel around, she demonstrated great salesmen ship and it’s for her and alone we chose to have our event at this hotel. The entire Food and Beverage team was accommodating to our odd and last minute requests. We had a great reception to all 100+ guests and the hall was neat and tidy. The whole ambient was cozy and adequately apt for the cocktail evening. Food spread was such a delight with menu curated by Chef Akash being the highlight. Starters were served hot and were so delicious. Mains and desserts were remarkably delectable. A big shout out to the kitchen brigade who really made the evening with such luscious food spread. Service was par above under the able leadership of Abhishek and Rajat. Abhishek was with us right from the planning stage till the end of the event. This really exemplifies how well committed the leaders are who passionately drives the team under them day and night. You may experience a slow service especially at larger gatherings but this was not the case at Four Points, where the service was truly personalised and everything was served with warmth. I truly recommend the hotel blindly and would definitely go back for future events and stay. Thank you to the entire team you really made the birthday so special and unforgettable. Kudos!…
Right from the time I arrived till departed, I have been amazed by the service provided. The check in was smooth and heart warming. Instead of me waiting in a queue, they had me sit and came up to me with their tab to get the check in procedure done which gave me my first moment of relaxation. I arrived early before their usual check in time and they let me have my time spent in the restaurant till I got my room. The mountain view, while having coffee was so amazing. The food was great. Be it Indian or continental. I had dinner and the allotted server to my table had been the best to check up on my needs in perfect times. I have to also mention that i don't usually sleep peacefully in hotel rooms especially on first night. But here I could and it was just 1 night stay that i had. Cheers to that. Special thanks to Mr. Jaspreet was very polite and helpful…
We visited Dehradun 4points by sheraton for family christmas holidays and must say we had very good & comfortable stay , its very well maintained & hygienic place,, food & specially the fresh tea in morning breakfast is very good ..all this is possible because of its humble & warm staff , they actually go out of their ways to keep the guest happy & comfortable. Special mention & thanks to The Manager Mr. Amit Kumar, Miss. Harshita, house keeping staff , restaurant staff Shivam, mahipal, & Their Manager. Would surely recommend this place for comfort & to unwind, Another benefit is its proximity to mall, restaurants & shopping center,kids also enjoy the neighbourhood places.
Having stayed in 50+ Marriott-Starwood properties globally, i would say this one was one of the warmest of all. I stayed with my wife and two year old girl; the staff went at exceptional lengths to make us feel at home, and cared so much for my daughter that she was almost attached to the hotel and staff. It’s well located, is comfortable, but it’s caring staff is its biggest Highlight.
The staff was the nicest staff I have ever encountered at a hotel. They were always friendly and asked how our function was going every time we walked in the door. Neha has done the excellent job along with other team members.
This is a small, cosy hotel in the heart of Dehradun. What caught my attention was the warmth demonstrated by the staff. They seem to deliver an authentic experience. Whether it’s the front office staff or the team in the restaurant (on the 5thfloor), everyone is so warm. The following staff members are just outstanding: Restaurant: Shubham Bhandari (Short person) Shubahm Bhandari ( Tall person) Ankur Semwal Mahipal Akshansh Bisht ( Trainnee) Front Office: Harshita Sharma Though the above went out of the way to make my experience superb, let me also talk about a negative experience. Negative Experience: There was one experience in the hotel that left a bit of bitterness. It so happened that while I was having dinner on the last day, one of the boys asked me if all was well with the food. I discovered a strong odour in the chicken starter and one of the chicken items on the buffet. I told him about it. Within a few minutes, a gentleman walks in and introduces himself as Abhishek Raizada, the F&B manager. His first “aggressive” observation was that he had just heard about my feedback but did not agree with me as he had tasted one of those items. I told him it was up to him to consider the feedback. I decided not to continue the conversation with a person who does not listen to guests and tries to prove them wrong. I only wish he learned a few tips on service recovery. The above was an example of how a hotel can spoil the experience of a guest.…
Mr Dharamraj has always been so considerate and helpful. They have great breakfast and lovely view on the top. It’s a super clean and well maintained property. Ambience and hospitality are both amazing
I with my family visited Dehradun for a shorty family tour and stayed at Four Points. This hotel is good for family and pleasant. The entire staff is highly co-operative and helpful, though I am unable to recall the names but to name few, Ms. Harshita Sharma and Mr. Amit, (guest relationship executives) at the front desk were cooperative, helpful and offered all their services with a smile. This made us feel at our own home. Thanks and love for all of them Pankaj Bhagat
I visited Dehradun for an official meeting and stayed at Four Points The service was Excellent and the stay very comfortable.I will recommend people visiting Dehradun to come and stay in this Hotel. Highly recommend