Good hotel and very cooperative staff. Serve food for my 1.4 years baby and overall hotel is good. Pick and drop facility to mussoorie mall road. Good view from hotel rooms. Location is good. Food is good
We spent three nights in this hotel after coming back from another destination Kanatal. And then I wondered, why didn't I spend all the five nights in Hotel Pacific only. It is a lovely property within the backyards of Mountains and greenery. Tastefully built. Rooms are comfortable, good in size, and good furniture. We all had a lovely view of the lush greenery and hills right out of our huge glass windows. I would often sit near the window, having a cup of tea in my hand and get absorbed in the serenity of the nature. Bathroom was a little small as per the regular standard, but had good towels and toiletries. An electric kettle and tea coffee sachets were available. The staff is cordial and helpful. House keeping can improve and needs attention. I can understand, in the peak season it sometimes is difficult, but that needs to be taken care of in such a beautiful property. Food is good but has a scope of improvement. They had very very limited options for desserts. Ice-cream in one flavor only, is not good option for a holiday traveler. I think they know that mostly people go out to the mall road and eat there, since they are on a vacation. But, that can't be an excuse . Those are the risks of the game. At least, another chocolate flavor/ or some other option is necessary. Hotel is a little away ( 5/7 minutes drive), from the Famous Mall Road. Since taxis are not allowed on the road leading to the hotel. Hence the hotel has a good service of pick and drops. Hotel also has a small parking area for private car owners. A nice cozy reception area is always a plus after the journey. I have promised the hotel staff, that I will go back again to the same property, and I certainty will, God willing. Overall, my stay was comfortable and peaceful. Must visit.…
Pacific Hotel is located at the camel hump road, walking distance from Mall Road but please do not be misguided. They charge whooping 4 star rates but is an average property. Pacific holds a big name in Dehradun - with the same expectation I booked 3 rooms in this property. One of the rooms was the corner room and was full of dirt. I do not know when was the last time it was actually cleaned. After making several request we got a better and honestly a cleaner room as compared to the last one. But they need maintenance. There are 3-4 people who are managing the entire property and in case you need a bedding changed or a mop done in your room again in a single day - the answer is NO. The room are made up only once and they are not adjusting to that unless you literally request twice or thrice. Food spread over buffet is average and it has all the necessary options. They are not happy in case you ask them for a fresh cup of tea and not which is already there in the Thermos. If you are paying for an average price then it’s good but dnt take any high hopes…
The hotel's location is the last hotel on the mesmerizing Camel Back Road. The hotel's nicely located on the hill overlooking a valley. Considering the location & neighbouring hotels, the facilities were very good. The food was great. The balcony from our room provided a fantastic view of the sunrise. The staff were very nice, courteous & helpful. The only inconvenience was the unavailability of taxi from the hotel due to Mussoorie traffic rules. However, the hotel provided shuttle service to Mall Road & back.
Room was not good. I found big difference the way we see in photos and in actual rooms. Toilet was dirty. Bed sheet was also not clean. They served good breakfast though. Staff was co operative. Food was good. That is why for me it was average stay overall.
No open terrace, no balcony, no kids area. Food was poor and tasteless (morning buffet). Fan issue reported to reception but not solved in 4 days. Bathroom area for premium room is small. Room charges are levied very much high for such ordinary room and services that they offered.
It’s a long list of issues with this hotel : I stayed in room 106 on 06 June 2022. 1. Pathetic service and most rude staff I have come across.. The first name to mention Mr. Shubham and Mr. Vishal. Mr. Vishal takes care of the hotel..very very rude and on making complaint for breakfast, he literally asked me to check out from the hotel instead of giving a solution. 2. The worst breakfast I ever had. They are charging 500 INR per Person for the attached photos. Raw vadas, watery sambhar..pathetic sugary juice. 3. There were like worms and bed worms inside the bed..Attached photos. I have being associated with travel Industry for last 10 years. Trust this is the most pathetic hotel I have come across. It was actually a harrasment caused for breakfast today. 4. Lot of noise in the room from outside. Pathetic WiFi. Don’t even worth 1000 INR PER NIGHT. My simple recommendation don’t waste your money. I asked for breakfast change , Mr. Vishal instead of giving a solution said I am the only guest having an issue.…
Location is excellent, attitude of the staff very good . But only missing thing is swimming pool . Breakfast is very good . Need to provide internation power sockets , so that we can connect laptops. Over all experience of hotel Pacific heights was excellent.
Definite positives: - Cleanliness and hygiene - Location (close to mall road, but in a quiet place) and the view from the room - Prompt service, and polite and helpful staff - Food is quite good (portions are slightly larger than we expected, but not too large) - Hotel WiFi is fast, reliable enough for work (e.g. zoom meetings)
Good part - 1. staff is very humble 2. their pick up and drop to Dr. ambedkar statue. Bad part- 1. Room had no view at all. Before going there called hotel as well as sandeep arora-online manager, requesting them to keep room with good view- both said yes- kept- both gave no clarity of worst room kept . After reaching when we requested to change, they say we are fully sold out, so sorry- it was painful 3 nights in a very bad room- main reason of spoiling whole trip. 2. Wifi is bad- you have to login again every 5 minutes 3. Condition of room is bad- very difficult to even lock it properly Never again to this property.