I too read the reviews about the property so I didn't expect much when we reached and even decided to shift if we didn't like. But when we reached it started snowing so we were quite happy. Now the way to reach is quite hilly but as we drove my husband easily drove through that hilly area and we reached safely. Being a club mahindra member we are aware of the food being expensive and one need to take the package. So the food was fine with us. If you are saying so many families if you have elders then climbing up the rooms might be a little problem by you need to insist the front desk to give you lower deck rooms. We saw many elders being in those rooms otherwise the higher level rooms are the best as you get an awesome view and the climb is also a trench. My 9 year old loved climbing up and down the room. Now the most important fun part was the entertainment part provided by club mahindra. Every evening having some activities getting us engaged was super fun and time passed quickly. Ours was a 3 days visit and we did go down to Mall Road and even watched movie Badrinath ki dulhaniya in the only theatre which was quite nice. The way to the hotel is right from the Mall Road. Trust me the negative reviews are not always true atleast it turned out the opposite for us. We would love to visit the same property again if we are going to Mussoorie. Go ahead and have fun.