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Crew in this hotel was very nice ( expecially the people on receptionist) but i felt sad with the room.
Blanket and towel extremly dirty and stinky and the toothbrush in the room was wet on the top, i think someone already used it before...More
I was stay in MarsCity hotel for 1 night. The room is very small but very comfortable, air condition was very cold. Bathroom is very clean but small. There's no aminities in my bathroom except bath towel. Staff not good at all, when I'm check...More
This hotel is just not worth your money. First of all the pictures are lying. The staff is bad, most of them don't even speak English. My girlfriend and I are backpackers and booked this because we wanted some luxury, but we rather stay in...More
Thank Tijn B
Response from MarsCity H, Manajer at Mars City HotelResponded 16 October 2017
Dear Our valued guest,
We are sorry to hear you found the staff disappointing. We are currently upgrading staff whose have basic hospitality and English in order to provide a better service and also good communication with our guest.
We will make improvement as possible...More
Outside appearances are good, but it stops there. We had a one-night stopover in Denpasar en route to Lombok. Our travel agent booked us in here. Would rather have paid more and been closer to the airport. Our room was on the top (fifth) floor...More
Response from MarsCity H, Manager at Mars City HotelResponded 2 January 2017
Dear Sir and Madame,
First of all, on behalf of Mars City Hotel I want to sincerely apologize for the inconvenience during your stay with us because we did not exceed your basic expectation.
And I would like to thank you for your comment which...More
Seen from outside this hotel looks good
Inside it is different :
Lobby is nice but staff is not that good in English. They are really young and seem inexperienced
However. Some of them were very helpful during our trip to book taxis and rent...More
Response from MarsCity H | Property representative |
Thank you for your inquiry and pleased to inform that Free Transportation from/to airport will be offered for staying minimum 3 Nights. Free Shuttle service is available 2 times a day based on Hotel... More
Thank you for your inquiry and pleased to inform that Free Transportation from/to airport will be offered for staying minimum 3 Nights. Free Shuttle service is available 2 times a day based on Hotel Schedule, Guests need to book one day in advance for this free service.
Thank you for your kind attention and Look forward to serving you at Marscity Hotel.
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"If you must stay here, get a room away from the elevators as you can hear the 'ding' noise from in..."