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4.0
#19 of 279 hotels in Kuta
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Truntum Kuta is a renowned hotel located in the heart of Kuta, a popular tourist destination in Bali. With its prime beachfront location, the hotel offers stunning views of the Indian Ocean and easy access to Kuta Beach, known for its golden sands and great surf. The hotel boasts a range of comfortable and well-appointed accommodations, including 322 units spacious rooms, and suites that cater to the needs of both leisure and business travelers. Each room is designed with a blend of modern amenities and traditional Balinese touches, providing a cozy and relaxing atmosphere for guests. Truntum Kuta offers direct access to the famous Kuta Beach besides a mere 5 – 10 minute walk to the shopping center and entertainment areas. Only 3 miles from Ngurah Rai International Airport, and 6 miles from Denpasar City.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Bay View
Languages Spoken
English, Indonesian, Malay
Location
Jl. Pantai Kuta No. 1 Br. Pande Mas, Kuta 80361 Indonesia
Truntum Kuta
4,157 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Truntum Kuta hotel is celebrated for its vibrant Balinese atmosphere, complete with cultural events and live music, making it a hit among guests seeking local engagement. Exceptional service is another hallmark of this establishment, with staff members earning accolades for their friendliness and attention to detail.
Nestled in a prime beachfront spot, the hotel offers great value and is lauded for its cleanliness. Its amenities, including the beachside setting, diverse breakfast, and three pools with a swim-up bar, are popular with travelers, although some note room upkeep could be improved.
Location
Beachfront
Atmosphere
Lively
Rooms
Spacious
Value
Reasonable
Cleanliness
Pristine
Service
Attentive
Amenities
Outstanding
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We stayed at this hotel from mid to late January. The hotel is surrounded by greenery and is located on the very edge of the ocean - you do not need to cross the road or take a long walk to the beach. The hotel's restaurant is also located here, so you can have Breakfast and watch the ocean. This is the city center, so all shopping centers are within walking distance. We lived in an improved room with a balcony. They clean perfectly, often change their underwear.The entire staff is responsive and always ready to solve any of Your problems. The breakfasts are excellent - everyone can choose something to their taste. During our stay, we received several sweet gifts from the hotel-fruit and candy. We recommend the hotel, we will definitely return here again.
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Review collected in partnership with this hotel
Date of stay: January 2020
Room Tip: Superior Garden view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from grandinnakuta b, General Manager at Truntum Kuta
Responded 3 Feb 2020
Dear Banzaya71 Thank you for taking the time to write on TripAdvisor related to your stay with us. I was thrilled to read that you had a wonderful stay with all of us at Grand Inna Kuta and I was pleased to read that you found the hotel facilities convenient and met your needs during stay. I would ensure this comment would be extended to the staff knowing they had made another guests felt welcome with their hospitality. I am looking forward to welcoming you back again in the future. With kind regards Diah Anggraini General Manager
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Only stayed due to it only being 15 minutes away from the airport, but I was delighted at how lovely the hotel was. The room was slightly rundown and used but very much clean and modern. We had free soft drink in the room when we arrived and received complimentary water with room service everyday. The spa was beautiful, we got massages and a facial before spending the day laying around one of the three pools. Drinks are reasonably priced and the food was surprisingly really good considering it was hotel food. Very quite so recommend for a couple of days or for a couples retreat, kids where at the hotel but only one or two families. I wouldn't say its a family hotel, kids would have a nice time there. Also super friendly staff.
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Date of stay: January 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from grandinnakuta b, General Manager at Truntum Kuta
Responded 22 Jan 2020
Dear chloehale98 Thank you for sharing your thoughts on this platform. I was pleased to note that you had an enjoyable stay with us and thank you for your kind remarks regarding our service that met your expectation especially the staff who had made your stay memorable. Thank you for recommending us and I am looking forward to welcoming you back again in the future. With kind regards Diah Anggraini General Manager
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Stayed 3 nights in a deluxe pool access room,great room with huge bed great shower and lots of room. Balcony very small and pavement around pool very uneven,but great pool lots of shade. Breakfast was a treat lots of Indonesian choices ,even bacon 2egg stations and way to many choices. Room service around the pool nice and cheap Market carts out front but inside hotel was the best good old indo food at a cheap price,only thing Bintangs work out to $6 aud or 55000 rp so drank at the beach instead. Hotel not perfect and needs some work but we are staying again in July.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from grandinnakuta b, General Manager at Truntum Kuta
Responded 9 Feb 2020
Dear Greg H Thank you for sharing your honest opinion on this platform. I was pleased to read that you had an enjoyable stay with us and thank you for your kind comments regarding the breakfast as well as room service which met your expectation. I appreciate your feedback in regards to the facilities which I would highlight with the team. I am happy to know that you are going to stay again in July. I cannot wait to welcome you back again soon. With kind regards Diah Anggraeni General Manager
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This is a huge hotel i tell you. They have 3-4 pools, one of the pool directly facing kuta beach. The size of the room is good, not too small. The room’s aircon is best here. The staffs are also very attentive, they ask what they could do to ensure what we need. To re-visit i dont think so just because i need more vibrant surrounding. More to personal reasons, not merely about the place.
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Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from grandinnakuta bali, General Manager at Truntum Kuta
Responded 30 Jun 2021
Dear Narendranadira, Thank you for your kind remarks related to your recent stay at Grand Inna Kuta. We were delighted to read that you had an enjoyable stay with us and glad that your needs were met promptly. We look forward to welcoming you back again in the future. With kind regards Diah Anggraini General Manager
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I stayed in this hotel for 9 nights with my Wife, we mentioned in our booking it was our honeys moon, we picked a deluxe double room, they put us about a ten min walk from the reception it was ridiculous. That was my first review. The room is basic, we had a view of buildings, the pool was like a bath, too warm. i had my food to be returned twice, I got a ham and cheese roll for my lunch and the plastic was still on the cheese, I'm not joking, i reported this to the staff and they all talked and was laughing together no even apologies. Too many kids at the pool running around in the nude, The staff english was so bad, very over priced to stay here, i would pick somewhere different for the money you spend here,
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Review collected in partnership with this hotel
Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from grandinnakuta b, General Manager at Truntum Kuta
Responded 2 Jan 2020
Dear Lisa D Thank you for your review. I sincerely apologize for the inconvenience that you had during stay. Further to room allocation, you may request prior to arrival which my team will do their best to accommodate you. Lately in Bali, the temperature have been increasing causing the outdoor pools tend to be warmer; this affected our pools as well for which I apologize. Further to the service at the restaurant, it was unacceptable and I would have my team to review and look into this matter for a follow up. I would like to point out the body language for most Indonesian they tend to laugh whenever they feel nervous however it is not their intention to mock and I apologize if it came out as an insult. I will have my training manager to conduct a refreshed training in regards to a basic service for all the staff. I hereby appreciate every feedback you wrote above and I strive to improve our service to be better which can meet our guests' expectation. Kind regards Diah Anggraini General Manager
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Hotel is in a great position. We stayed in a delux pool view room . On arrival we were given a room with twin beds and our delux pool view was actually a view of a tree out our window blocking any view of pool. This was sorted out with reception and they changed our room. We took a package with 3 dinners or lunches and two afternoon teas which they call tea time. Tea time consisted of left over mini muffin from breakfast and two vegetarian spring rolls it was editable . We choose to have dinner not lunch and we tried different things each night. The food was horrid mostly except for the chicken and corn soup. The meals are cold when u get them as the rest has no kitchen the meals are cooked up downstairs and transported up to level 2. They then proceeded to serve one course after another with no break. They have an abundance of wait staff all staring at you whilst you eat. Honestly there was never more than my husband and another table dining each time we visited. We did complain but fell on deaf ears. Honestly this place could really do well with their dining if they had training and it was run properly. The breakfast catered for Indians and would of loved to see more Indonesian dishes in the menu or some mushrooms or Tomatoes at least. It was outside also and very hot . The staff were very pleasant. But very black and white also and not flexible with any requests outside of the normal. One of the lifts was broken for 3 days and nursing an ankle injury this was painful. Only found out after asking when lift would be fixed there was another lift I could if used . No signage anywhere on this. Also last two days they closed down one of the pools for renovations. This was not mentioned at time of booking and I thought this was very unprofessional . As I said best thing was location loved walking everywhere. Would I stay again nope. Glad I tried it though. Hope this helps .
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
i loved the location of the Grand inn hotel located adjacent to the beach, Staff was cordial we enjoyed good hospitality during our stay for 5 nights . Breakfast was so nice which served in which had Great view of the beach HQ Lounge. We Had Pleasant time during our stay.
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Review collected in partnership with this hotel
Date of stay: January 2020
Room Tip:They Provide Only one water Bottle for Drinking , It is not enough during the humidity days if...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from grandinnakuta b, General Manager at Truntum Kuta
Responded 25 Jan 2020
Dear Puneeth S Thank you for sharing your honest opinions on this forum. I was thrilled to read that you had a wonderful stay with us at Grand Inna Kuta and how pleasing it was for you to have a lovely view during breakfast and thank you for your kind remarks regarding the staff who had made your stay memorable. I am looking forward to seeing you again in the near future. With kind regards Diah Anggraini General Manager
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Truntum Kuta is a great spot for holiday makers especially first timers. Location was close enough if you fell over you would be swimming in the beach or paying for your 10th handbag and shoe combo, this place is right in the heart of Kuta. Rooms were perfect for the hot weather, air conditioned, tiled floors and a good size for couples and families with 3 pools to choose from after a day of shopping and sight seeing. The hotel wifi was cranked up for our family of 20 people including children and the staff were so happy and helpful it made our stay so enjoyable. The inexpensive accommodation cost included a buffet brekkie and we also chowed down on their seafood night and returned for the Friday night sunset grill and show which was fantastic. A special mention to Yuli for looking out for our group during breakfast and dinner and the staff at reception for all their help. We all agreed that for a first time for most of us, the Truntum Kuta was a perfect spot for our group.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from truntumkuta bali, General Manager at Truntum Kuta
Responded 16 May 2024
Dear 896schuylere, Thank you so much for sharing your amazing experience with us at Truntum Kuta Bali. We are thrilled to hear that your first visit to Bali exceeded your expectations and that our hotel played a significant role in making your stay memorable. It's fantastic to know that our prime location, right in the heart of Kuta, provides you with easy access to the beach and nearby shopping opportunities. We're delighted that you found our rooms comfortable and well-suited for the tropical weather, and that our three pools offered a refreshing retreat after your day of exploring. Providing reliable Wi-Fi for our guests is a top priority, and we're glad it served your family of 20 well during your stay. It's heartwarming to hear that our team's hospitality added to the enjoyment of your visit, and we'll be sure to pass along your kind words to Yuli and our reception staff. We're thrilled that you had the opportunity to indulge in our buffet breakfast and themed dining events, and that you found our offerings enjoyable. We're honored that you chose Truntum Kuta for your first Bali experience, and we can't wait to welcome you and your group back for another wonderful stay in the future! Warm regards, Management Truntum Kuta Bali
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Enjoyed our stay at Grand Inna Kuta which was in a great location. Breakfast daily was nice and the staff were very friendly. We got a great deal with the in-house booking team in white water rafting and quad bikes in Ubud.
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Date of stay: November 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from grandinnakuta b, General Manager at Truntum Kuta
Responded 14 Jan 2020
Dear Noonstravel Thank you for sharing your honest thoughts on this platform in regards to your stay. I was delighted to read that you had an enjoyable stay with us and glad that you found the service met your expectation. I am looking forward to welcoming you back again in the near future. With kind regards Diah Anggraini General Manager
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Was serve by Nina upon checking it. We booked 2 grand deluxe room with balcony. Nina assist us by getting us side by side room with king bed. Only 1 room was available as we came early than the check in time and by the time the next room available they send over the key card w/o us having to go back to the reception. 👍🏽
They room is big and spacious with balcony looking over the garden. They have 3 pool which we utilities it. One pool is small overlooking the beach. One is family pool which is big and another one is pool bar pool also big. We enjoy our time in the pool. Breakfast quite a spread with rice, noodle, porridge, bread, omelette etc. Having your breakfast overlooking the beach is awesome feeling. 👍🏽
Location wise is strategic. Near to shopping area and food area. Kuta Beach is just like few steps away.👍🏽
Downside is just that they maintenance works w/o prior notice. We were showering and preparing ourself to go out when the electricity and water supply was shut off. We in total darkness! Lucky we bought mineral water so we shower with it. Have to open the room and balcony door for some air and light. Due to this all our schedule was delayed. 👎🏽
We ask for late check out till 1300hrs. We were serve by Wahyuni. Even she was busy on the phone with other customer she still smile and told us to kindly wait awhile before serving us. 👍🏽
Overall stay is still good just that if they have notified us earlier about the maintenance works we could plan our itinerary better and would have give 5/5.
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Date of stay: October 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from grandinnakuta bali, General Manager at Truntum Kuta
Responded 11 Oct 2022
Dear nfez, Thank you for choosing Grand Inna Kuta and giving us a superb review with a good rating on Trip Advisor. We truly appreciate your detailed review it is mean a lot for improving our service as well as the facilities. We were delighted to read that your overall stay with us exceeded your expectation. Please accept our sincere apologies for the inconvenience experience that you felt during your stay with us, very saddened and disappointed to hear that you need to use mineral water for the shower we certainly will share this issue with the appropriate team to avoid the same things happening in the future. Your special recognition for Nina and Wahyuni certainly will be conveyed to her, we believe they will very proud to know their excellent service elevates your experiences. Once again thank you for sharing your thought. We definitely hope to have an opportunity to welcome you back to Grand Inna Kuta on your future trips to Bali. Warm Regard, Putu Aryantho General Manager
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There are more places to choose from in the Kuta area.
PRICE RANGE
S$82 - S$107 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Grand Inna Kuta
LOCATION
IndonesiaBaliKuta DistrictKuta
NUMBER OF ROOMS
322
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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