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The Laguna, a Luxury Collection Resort & Spa

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#10 of 52 Hotels in Nusa Dua
Certificate of Excellence
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The Laguna, a Luxury Collection Resort & Spa
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2,796 Reviews from our TripAdvisor Community

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Showing 2,243: English reviews
Seoul
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 September 2013

I'm in laguna beach resort now. I booked a garden view room, but manager gave us a wall view room. Don't stay at garden view x32 line.

Helpful?
2 Thank BHCha
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear BHCha, Warmest wishes from The Laguna Resort & Spa! Thank you for taking the time to post a review on TripAdvisor. We are very pleased to have you as our guest and we regret to learn that the view of your room did not entirely meet your expectation. We do hope you will enjoy the rest of your stay... More 

Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 7 September 2013

I spent a week in this hotel during the beginning of August, and I have to say it is so far the best trip I had this year. We arrived at this beautiful lounge area and they got use seated and check us in there, no lines nothing, while we were waiting they also offered us some really delicious lemon... More 

Helpful?
1 Thank Erinanako
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Erinanako, Warmest wishes from The Laguna Resort & Spa! We are most pleased to learn that our service and facilities have lived up to your expectation and that you had a memorable and pleasant experience from the day you checked in until departed our shores. We are also happy since you had the chance to witness the UNICEF's charity... More 

Rome, Italy
Level Contributor
335 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed 6 September 2013

The island of Bali by its geography as water as an constant theme, Balinese culture also holds water in high esteem. In the Nusa Dua area there are several luxury hotels by the beach.the Laguna us among the best. Compared to others it has more water in its architecture and theme. The lobby and the adjoining restaraunts have many water... More 

Helpful?
1 Thank Geeess
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Geeess, Warmest greetings from The Laguna Resort & Spa! Thank you for taking the time to post a favorable review on TripAdvisor. We are really pleased to learn that you enjoyed the ground and atmosphere of our Resort as well as the Balinese culture. Our beautiful lagoon is designed to give a private and enjoyable swimming experience and we... More 

England, United Kingdom
Level Contributor
146 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 6 September 2013

You arrive at this hotel after driving through an imposing gate and past perfectly manicured lawns and flower beds. You realise that Indonesia (Bali) was left behind you at the gate. The check in service was very special. I was only here for one night to attend a meeting at a neighbouring hotel. The lobby is very impressive as are... More 

Helpful?
Thank Abdul L
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Abdul L, Warmest greetings from The Laguna Resort & Spa! Thank you for residing with us and we apologize if some aspects of your stay did not live up to your expectation. Your concern regarding our room condition has been very well noted and shared with relevant departments for further review and follow up and we sincerely apologize if... More 

London, United Kingdom
Level Contributor
67 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 6 September 2013

The good bits. The staff are friendly and very efficient (Anglo-Saxons; please keep returning their unfailingly polite 'hellos and good mornings'): I couldn't fault a single staff member at any time. Concierge was first rate. There is a decent amount of space per guest so you don't feel crowded, you can normally find a sun bed. Breakfast range and quality... More 

Helpful?
Thank small_world_team
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Small_world_team, Warmest greetings from The Laguna Resort & Spa! We are happy to learn that you enjoyed your stay with us and it is pleasing to read a very favorable review regarding your recent stay. We have also well noted your concerns as well as shared with relevant departments for our review and improvement as we are continuously looking... More 

Bangkok, Thailand
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 September 2013

A beautiful hotel surrounded by pools, waterfalls and luxurious gardens. The service is excellent, friendly and efficient. It is a big hotel but the architecture and garden design makes it possible to enjoy quietness.

Helpful?
1 Thank VeroniqueS193
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear VeroniqueS193, Warmest wishes from The Laguna Resort & Spa! We are happy to read your positive review regarding our Resort especially its beautiful ground and the staff. Nestled by the best Nusa Dua’s beach, our resort is indeed a perfect place to those who want to stay within relaxing and peaceful environment. We do hope that your memorable stay... More 

San Francisco, California
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 September 2013

My family and I vacationed at this property for the first time and had the opportunity to receive the benefits of a Platinum Starwood member thanks to my brother who has stayed here on several occasions. This property touts itself with high service standards that one would normally expect in many upscale hotels in Asia. The Laguna offers the "Butler... More 

Helpful?
2 Thank Rhuang57
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Rhuang57, Warmest wishes from The Laguna Resort & Spa! We are most pleased to learn that your first stay with us was a wonderful and memorable one and we really appreciate all your kind feedback especially your highlight regarding the service of our staff. It is pleasing to hear that our efforts to make your stay a flawless one... More 

Sydney, Australia
Level Contributor
42 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 4 September 2013

Lovely place for a lazy beach resort holiday . It's on a beautiful white sand beach with shading palm trees - its a coral reef lagoon on the resort strip at Nusa Dua, with an extensive network of attractive pools and gardens. The friendly staff are terrific - you come to the beach or the pool, and they're there in... More 

Helpful?
Thank John2a
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear John2a, Warmest greetings from The Laguna Resort & Spa! Thank you for taking the time to post your review on TripAdvisor and we are happy to learn that our service and facilities have lived up to your expectation. Your positive feedback regarding every aspect of your stay is highly appreciated and we do hope that your memorable experience will... More 

Collaroy
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 September 2013

Each year we return to Bali and stay at The Laguna why? We go to relax, feel safe, trust that we can eat top quality food and welcomed with lots of smiles. On the other hand if you like your alcohol then you will pay a lot. But really are you there to relax or waste your days getting intoxicated... More 

Helpful?
1 Thank beachaussie
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear beachaussie, Warmest greetings from The Laguna Resort & Spa! First of all, we would like to thank you for being our loyal guest over the years and once again we are proud to learn that our service and facilities have lived up to your expectation. Your feedback regarding our beverage pricing is well noted and kindly be informed that... More 

Houston, Texas, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 September 2013

Great location in Nusa Dua Scuba diving at Bali Scuba Masters is the best and only a phonr call away The food is great as is the pool and ocean Sunset is spectacular as is the temperature Happy hour is daily The rooms are spacious and not expensive Great place for solo, couples or family

Helpful?
1 Thank Neil S
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Neil S, Warmest wishes from The Laguna Resort & Spa! It is a pleasure to learn that every aspect of your stay with us was an enjoyable and a memorable one and we are glad to learn that you enjoyed our Resort as well as your outdoor activities. We do hope that your nice impression of our resort and... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Arwana Restaurant
Arwana Restaurant
Cuisines: Seafood, Asian, Indonesian, European
Banyubiru Restaurant at The Laguna, Bali
Banyubiru Restaurant at The Laguna, Bali
Cuisines: Asian, Indonesian, Japanese, International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Shuttle Bus Service
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
Located in the exclusive Nusa Dua resort area, on Bali's most beautiful beach, the Laguna Resort & Spa boast panoramic view of Indian Ocean. The 257 guest rooms and 19 suites combine modern Balinese style with evocative tropical garden or lagoon views, the resort’s unique Lagoon Access Rooms allow you to step from your private balcony directly into crystal-clear lagoon waters while the 11 pool villas feature expansive private pools. Enjoy our seven swimmable lagoons, the first swimmable lagoon in the world, stretching over 5,000-square-metres though the resort. The Lagoon Spa promises unforgettable activities while our 24-hour Butler Service ensures a matchless experience. The Laguna Resort & Spa offers a wide range of dining options featuring cuisines from around the world. Banyubiru featuring pan-Asian and International cuisines. Arwana, a beachfront restaurant, offers an extensive and unparalled premium coastal cuisine with fresh and live seafood as well as an oyster and sushi bar. Cornerstone features a wine room with a unique setting for private dining and a deli highlighting a sambal corner, a variety of homemade ice creams, chocolates, cakes and daily specialties from the rotisserie oven. In addition, our poolside Kul Kul Bar, Cascade Garden Lounge and Bar, and Sapphire Lagoon Bar offer signature cocktails, wine, spirits and light bites. ... more   less 

Additional Information about The Laguna, a Luxury Collection Resort & Spa

Address: Kawasan Pariwisata Nusa Dua Lot N 2, Nusa Dua 80363, Indonesia
Region: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Price Range: $215 - $433 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Laguna, a Luxury Collection Resort & Spa 5*
Number of rooms: 287
Reservation Options:
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Also Known As:
The Laguna, a Luxury Collection Resort And Spa
The Laguna, a Luxury Collection Hotel Nusa Dua
Laguna Hotel Nusa Dua
The Laguna Hotel
The Laguna, a Luxury Collection Resort & Spa Bali/Nusa Dua
Hotel Style:
#3 Business Hotel in Nusa Dua
#7 Family Hotel in Nusa Dua
#8 On the Beach Hotel in Nusa Dua
#9 Spa Hotel in Nusa Dua
#9 Romantic Hotel in Nusa Dua
#9 Luxury Hotel in Nusa Dua
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Questions & Answers

Here's what travellers have asked, with answers from The Laguna, a Luxury Collection Resort & Spa staff and other travellers.
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Questions? Get answers from The Laguna, a Luxury Collection Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lagoon view with swim Up option was great and quiet”
 of 5 bubbles kemoyc322, 1 Dec 2016 | Read review
“If having a lagoon access room ask for a odd number to get a slightly better vista”
 of 5 bubbles Mandm715, 28 Nov 2016 | Read review
“If you can afford a lagoon access suite - I would pay the extra”
 of 5 bubbles 860ashj, 16 Nov 2016 | Read review
“laggon view room”
 of 5 bubbles 98victoriaj, 15 Nov 2016 | Read review
“Get a Lagoon access room if you can.”
 of 5 bubbles Danify, 14 Nov 2016 | Read review
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