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The Laguna, a Luxury Collection Resort & Spa

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#10 of 52 Hotels in Nusa Dua
Certificate of Excellence
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The Laguna, a Luxury Collection Resort & Spa
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2,797 Reviews from our TripAdvisor Community

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Showing 2,244: English reviews
Sydney, Australia
Reviewed 6 August 2013

This was my wife and I first trip to Bali and we were a little anxious. We have stayed in world class resorts in many parts of the world and I think that the laguna is up there. The resort is pristine and well maintained. The executive suite we stayed in was reasonably priced and exceeded our expectations. The food...

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Helpful?
2Thank John H
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear John H, Warmest wishes from The Laguna Resort & Spa! Thank you for your nice review regarding your first experience with The Laguna Resort & Spa and it is very pleasing to learn that you enjoyed the room, grounds and facilities. We are happy that you had a wonderful holiday with us and we look forward to welcoming you...

Perth, Australia
Reviewed 6 August 2013

Stayed at the Laguna for the first week of a 2 week trip to Bali, I really wished I had booked for the full 2 weeks the hotel is immaculate, loved the butler service for tea and coffee and the location is fab - walking distance to Bali collection and on the beach. On the downside they don't have a...

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Helpful?
1Thank Claire K
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Claire K, Warmest greetings from The Laguna Resort & Spa! Thank you for your positive review regarding our grounds and services especially from the Butler. Thank you for letting us know of the communication breakdown regarding the kids pass. I am pleased to learn that it was rectified to your satisfaction during your stay. Thank you for staying with...

OTTAWA
Reviewed 4 August 2013

Ok, so let's talk about good things about this resort first: - gardens throughout the resort are amazing. - beach located right on the resort property. - lagoon pools throughout the property are nice features. - close to the main gate of Nusa Dua; thus easy access to the local areas and restaurants. - gated resort which means "safe -...

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Helpful?
12Thank BRUNO_JOttawa
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear BRUNO_JOttawa, Thank you for posting your review and thank you for discussing your concerns with us during your stay. Please contact me directly in case we can assist you any further. Yours sincerely, Mark van Leeuwen General Manager

Senggigi, Indonesia
Reviewed 2 August 2013

We'd been here 14 years ago with all good memory left behind, and as I checked in again few days ago, I was quite surprised with all the unexpected things around. First, I don't think the hotel represent the 'luxury' things anymore, comparing with other luxury collection hotels of Starwood in other places I'd been. Check in process took about...

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Helpful?
2Thank cclombok
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear cclombok, Warmest wishes from The Laguna Resort & Spa! Thank you for your constructive feedback since it allows us to look into the areas where we have failed to meet your expectation and we have well noted all your concerns for our review and improvement. In regards with the electric kettle, we are aiming to provide a personalized service...

Reviewed 1 August 2013 via mobile

The beach location is great, very lively and clean. The pool is quite large and runs throughout the property. The butler service is a nice touch. The food is overpriced and there is not too much variety (especially for vegetarians!). It was annoying that everything that had a surcharge (water sports, cabanas) despite having spent so much to stay there.

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Helpful?
1Thank Travel B
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Travel B, Thank you for your positive feedback regarding our hotel grounds, pools, and butler. In regards to our F&B pricing it is already in line with surrounding five star establishment and we will review our pricing to make sure that remains competitive with other similar resorts in the area. Again thank you for residing with us and we...

Haywards Heath, United Kingdom
Reviewed 31 July 2013

My husband, best friend and I have just returned from this beautiful hotel in Nusa Dua. It is exactly what we wanted and it delivered! The hotel is gorgeous and so well maintained. The food was exquisite. It is very easy to get out and about in Bali from this hotel. We cannot recommend it highly enough - wish we...

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2Thank sally m
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Sally m, Warmest wishes from The Laguna Resort & Spa! Thank you for posting a very positive feedback regarding our Resort and we are happy to learn that everything we have offered you along your stay has met your expectation. Thank you for recommending our Resort to other reviewers and we look forward to welcoming you back to The...

Reviewed 27 July 2013 via mobile

This hotel is luxury - the pool is beautiful and the rooms are great. We loved having a butler! It was stress free. The only issue was the kids bands, nobody really knew what or where the kids were allowed to drink free. The kids were after a few days scared to ask for a drink incase they got told...

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Helpful?
1Thank Mumof5babes
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Mumof5babes, Warmest wishes from The Laguna Resort & Spa! Thank your for your nice review regarding our room, pools, and butler and we would like to apologize regarding your inconvenience that you and your kids have experienced during your dining in our restaurant using our SPG Kids Pass program. We regret that our staffs in the restaurant have failed...

Perth, Western Australia, Australia
Reviewed 25 July 2013

I brought my family this time as I returned to the Laguna after spending 5 nights with my friend here last year. Both times, this resort has not disappointed me, but my husband and daughter enjoyed it as well. Loved the spacious room and the service the staff provided us with everywhere we went. The beachfront is nice and clean...

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1Thank AWerj
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear AWerj, Warmest wishes from The Laguna Resort & Spa! Thank you for sharing your favorable review with us on TripAdvisor. We are really pleased to learn that our service and facilities have really met your satisfaction hence you and your family had a wonderful and memorable stay with us. We are also thrilled to learn that you enjoyed your...

Reviewed 25 July 2013

We stayed here for one week in a Lagoon access room. The grounds of this hotel are outstanding, and the pools and beach area are beautiful. Sunbathing loungers were extremely comfortable- since this is where I spend most of the holiday this is really important to me!!! The room was nice enough, but was in the shade all day so...

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2Thank RachelAts
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear RachelAts, Warmest wishes from The Laguna Resort & Spa! Thank you for your nice review regarding your recent stay with us and it is very pleasing to learn that you enjoyed our grounds, cuisine, and facilities. Kindly rest assured that we always give our valued guests the best rooms possible and we apologize if you felt that our staffs...

Adelaide, Australia
Reviewed 24 July 2013

My wife and I stayed here for five nights, just arriving home today. We were celebrating our ten year anniversary, and had a great time. We paid extra for the lagoon access room, but found that the pool outside our room didn't connect with the main pools, so if we were to go again, we wouldn't bother with the upgrade....

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Helpful?
1Thank MattWilson80
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear MattWilson80, Warmest greetings from The Laguna Resort & Spa! Thank you for your nice review on every aspect of our Resort and we are happy to learn that your stay with us was a relaxing and enjoyable one. Indeed the pools of our Lagoon Access rooms are not connected to the main pools in order to give our guests...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Arwana Restaurant
Arwana Restaurant
Cuisines: Seafood, Asian, Indonesian, European
Banyubiru Restaurant at The Laguna, Bali
Banyubiru Restaurant at The Laguna, Bali
Cuisines: Asian, Indonesian, Japanese, International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Shuttle Bus Service
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
Located in the exclusive Nusa Dua resort area, on Bali's most beautiful beach, the Laguna Resort & Spa boast panoramic view of Indian Ocean. The 257 guest rooms and 19 suites combine modern Balinese style with evocative tropical garden or lagoon views, the resort’s unique Lagoon Access Rooms allow you to step from your private balcony directly into crystal-clear lagoon waters while the 11 pool villas feature expansive private pools. Enjoy our seven swimmable lagoons, the first swimmable lagoon in the world, stretching over 5,000-square-metres though the resort. The Lagoon Spa promises unforgettable activities while our 24-hour Butler Service ensures a matchless experience. The Laguna Resort & Spa offers a wide range of dining options featuring cuisines from around the world. Banyubiru featuring pan-Asian and International cuisines. Arwana, a beachfront restaurant, offers an extensive and unparalled premium coastal cuisine with fresh and live seafood as well as an oyster and sushi bar. Cornerstone features a wine room with a unique setting for private dining and a deli highlighting a sambal corner, a variety of homemade ice creams, chocolates, cakes and daily specialties from the rotisserie oven. In addition, our poolside Kul Kul Bar, Cascade Garden Lounge and Bar, and Sapphire Lagoon Bar offer signature cocktails, wine, spirits and light bites. ... more   less 

Additional Information about The Laguna, a Luxury Collection Resort & Spa

Address: Kawasan Pariwisata Nusa Dua Lot N 2, Nusa Dua 80363, Indonesia
Region: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Price Range: $212 - $425 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Laguna, a Luxury Collection Resort & Spa 5*
Number of rooms: 287
Reservation Options:
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Also Known As:
The Laguna, a Luxury Collection Resort And Spa
The Laguna, a Luxury Collection Hotel Nusa Dua
Laguna Hotel Nusa Dua
The Laguna Hotel
The Laguna, a Luxury Collection Resort & Spa Bali/Nusa Dua
Hotel Style:
#3 Business Hotel in Nusa Dua
#7 Family Hotel in Nusa Dua
#8 On the Beach Hotel in Nusa Dua
#9 Romantic Hotel in Nusa Dua
#9 Luxury Hotel in Nusa Dua
#9 Spa Hotel in Nusa Dua
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Questions & Answers

Here's what travellers have asked, with answers from The Laguna, a Luxury Collection Resort & Spa staff and other travellers.
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Questions? Get answers from The Laguna, a Luxury Collection Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Definitely choose the Lagoon Access Room”
 of 5 bubbles meganbarnes2016, 4 Dec 2016 | Read review
“Lagoon view with swim Up option was great and quiet”
 of 5 bubbles kemoyc322, 1 Dec 2016 | Read review
“If having a lagoon access room ask for a odd number to get a slightly better vista”
 of 5 bubbles Mandm715, 28 Nov 2016 | Read review
“If you can afford a lagoon access suite - I would pay the extra”
 of 5 bubbles 860ashj, 16 Nov 2016 | Read review
“laggon view room”
 of 5 bubbles 98victoriaj, 15 Nov 2016 | Read review
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