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The Laguna, a Luxury Collection Resort & Spa

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#10 of 51 Hotels in Nusa Dua
Certificate of Excellence
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The Laguna, a Luxury Collection Resort & Spa
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2,845 Reviews from our TripAdvisor Community

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Showing 2,277: English reviews
San Francisco, California
Reviewed 4 September 2013

My family and I vacationed at this property for the first time and had the opportunity to receive the benefits of a Platinum Starwood member thanks to my brother who has stayed here on several occasions. This property touts itself with high service standards that one would normally expect in many upscale hotels in Asia. The Laguna offers the "Butler...

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Helpful?
2Thank Rhuang57
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Rhuang57, Warmest wishes from The Laguna Resort & Spa! We are most pleased to learn that your first stay with us was a wonderful and memorable one and we really appreciate all your kind feedback especially your highlight regarding the service of our staff. It is pleasing to hear that our efforts to make your stay a flawless one...

Sydney, Australia
Reviewed 4 September 2013

Lovely place for a lazy beach resort holiday . It's on a beautiful white sand beach with shading palm trees - its a coral reef lagoon on the resort strip at Nusa Dua, with an extensive network of attractive pools and gardens. The friendly staff are terrific - you come to the beach or the pool, and they're there in...

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Helpful?
Thank John2a
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear John2a, Warmest greetings from The Laguna Resort & Spa! Thank you for taking the time to post your review on TripAdvisor and we are happy to learn that our service and facilities have lived up to your expectation. Your positive feedback regarding every aspect of your stay is highly appreciated and we do hope that your memorable experience will...

Collaroy
Reviewed 4 September 2013

Each year we return to Bali and stay at The Laguna why? We go to relax, feel safe, trust that we can eat top quality food and welcomed with lots of smiles. On the other hand if you like your alcohol then you will pay a lot. But really are you there to relax or waste your days getting intoxicated...

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Helpful?
1Thank beachaussie
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear beachaussie, Warmest greetings from The Laguna Resort & Spa! First of all, we would like to thank you for being our loyal guest over the years and once again we are proud to learn that our service and facilities have lived up to your expectation. Your feedback regarding our beverage pricing is well noted and kindly be informed that...

Houston, Texas, United States
Reviewed 3 September 2013

Great location in Nusa Dua Scuba diving at Bali Scuba Masters is the best and only a phonr call away The food is great as is the pool and ocean Sunset is spectacular as is the temperature Happy hour is daily The rooms are spacious and not expensive Great place for solo, couples or family

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Helpful?
1Thank Neil S
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Neil S, Warmest wishes from The Laguna Resort & Spa! It is a pleasure to learn that every aspect of your stay with us was an enjoyable and a memorable one and we are glad to learn that you enjoyed our Resort as well as your outdoor activities. We do hope that your nice impression of our resort and...

Riyadh, Saudi Arabia
Reviewed 2 September 2013

I have stayed at The Laguna the Luxury collection resort and spa last year with family and friends, its unforgettable memories. The hotel location is at Nussa Dua Complex. i believe its the best hotel on the complex . I have enjoyed all the services, its outstanding comparing to the price I am paying. And definitely i will visit Bali...

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Helpful?
1Thank Abdullah A
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Abdullah A. Warmest wishes from The Laguna Resort & Spa! Thank you for taking some of your precious time to write a review on TripAdvisor! We are glad to learn that you had a pleasant and memorable stay with us last year and it is pleasing to hear that everything we offered you along your stay has met your...

Kuala Lumpur, Malaysia
Reviewed 1 September 2013

Bali hotels, the good ones, or the actual beach resorts, are never small. You could be running a marathon before you get to your room. Same thing at this resort. So you could expect some privacy or quietness even though if the place runs 100%. I find that the hallway to the rooms are quite dark , gloomy, especially for...

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Helpful?
Thank NuttyNutt
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear NuttyNutt, Warmest wishes from The Laguna Resort & Spa! Thank you for posting a review on TripAdvisor. We are happy to learn that you had a pleasant and memorable stay at one of our Lagoon Access rooms. We do provide 24 hour butler for a personalized service hence coffee and tea making facilities are available upon request. In regards...

Bengaluru, India
Reviewed 31 August 2013

Even though the lagoon access rooms felt less used n smelly... The lagoon access from the room was perfect n the kids had a great time . Its a huge beautiful resort and the pools are fantastic. The beach is nice

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Helpful?
1Thank shilk
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear shilk, Warmest wishes from The Laguna Resort & Spa! We really appreciate your kind feedback and we are pleased to learn that you and your family had a great time staying at our Resort. Your concern regarding the room condition has been well noted for our review and follow up. Thank you and we do hope that your memorable...

Adelaide, Australia
Reviewed 31 August 2013

This is the best Hotel we have ever stayed in. Beautiful surroundings, fantastic staff. Nothing was too much trouble. We cannot wait to stay again. The attention to detail was amazing, and the calm atmosphere very relaxing. Being able to order coffee or tea in the room at any time of the day or night was a real bonus.

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Helpful?
Thank Catherine M
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Catherine M, Warmest wishes from The Laguna Resort & Spa! It is pleasing to learn that you had a flawless and memorable stay with us. Guests' satisfaction is our utmost priority and we are happy to learn that we have delivered you the service standard we have tried so hard to maintain so far. Thank you for residing with...

dallas,tx
Reviewed 30 August 2013

First of all when we arrived after a long journey the receptionist told us there are giving us an upgraded room which was garden view..when I asked why she didnot have the room ,Lagoon View, I booked 6weeks earlier directly with them,she said she is giving us a bigger room (turned out to be same sq feet) but garden view...when...

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Helpful?
Thank manglore
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear manglore, Warmest wishes from The Laguna Resort & Spa! Thank you for residing with us and we do apologize if some aspects of your stay have not lived up to your expectation. In regards with coffee and tea making facilities, we serve 24 hours complimentary coffee, coffee specialties and teas in the room by our butler as we aim...

Oxford, United Kingdom
Reviewed 29 August 2013

19th-21st August 2013 We stayed at the Laguna Resort in Nusa Dua for two nights on our recent trip to Bali. It was our first stop on a two week trip. We arrived by private transfer from the airport and were greeted by incredibly friendly staff who escorted us to reception. A very friendly receptionist checked us in and explained...

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Helpful?
1Thank Klee_10
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Mr and Mrs Williams, Warmest wishes from The Laguna Resort & Spa! We are glad that you had a wonderful and memorable stay with us and we really appreciate your positive feedback regarding all aspects of our resort. Further, we are pleased to learn that everything we offered you along your stay has lived up to your expectation. Your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Arwana Restaurant
Arwana Restaurant
Cuisines: Seafood, Asian, Indonesian
Banyubiru Restaurant at The Laguna, Bali
Banyubiru Restaurant at The Laguna, Bali
Cuisines: Asian, Indonesian, International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Shuttle Bus Service
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
Located in the exclusive Nusa Dua resort area, on Bali's most beautiful beach, the Laguna Resort & Spa boast panoramic view of Indian Ocean. The 257 guest rooms and 19 suites combine modern Balinese style with evocative tropical garden or lagoon views, the resort’s unique Lagoon Access Rooms allow you to step from your private balcony directly into crystal-clear lagoon waters while the 11 pool villas feature expansive private pools. Enjoy our seven swimmable lagoons, the first swimmable lagoon in the world, stretching over 5,000-square-metres though the resort. The Lagoon Spa promises unforgettable activities while our 24-hour Butler Service ensures a matchless experience. The Laguna Resort & Spa offers a wide range of dining options featuring cuisines from around the world. Banyubiru featuring pan-Asian and International cuisines. Arwana, a beachfront restaurant, offers an extensive and unparalled premium coastal cuisine with fresh and live seafood as well as an oyster and sushi bar. Cornerstone features a wine room with a unique setting for private dining and a deli highlighting a sambal corner, a variety of homemade ice creams, chocolates, cakes and daily specialties from the rotisserie oven. In addition, our poolside Kul Kul Bar, Cascade Garden Lounge and Bar, and Sapphire Lagoon Bar offer signature cocktails, wine, spirits and light bites. ... more   less 

Additional Information about The Laguna, a Luxury Collection Resort & Spa

Address: Kawasan Pariwisata Nusa Dua Lot N 2, Nusa Dua 80363, Indonesia
Region: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Price Range: $225 - $375 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Laguna, a Luxury Collection Resort & Spa 5*
Number of rooms: 287
Reservation Options:
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Also Known As:
The Laguna, a Luxury Collection Resort And Spa
The Laguna, a Luxury Collection Hotel Nusa Dua
Laguna Hotel Nusa Dua
The Laguna Hotel
The Laguna, a Luxury Collection Resort & Spa Bali/Nusa Dua
Hotel Style:
#3 Business Hotel in Nusa Dua
#7 Family Hotel in Nusa Dua
#9 Romantic Hotel in Nusa Dua
#9 On the Beach Hotel in Nusa Dua
#10 Spa Hotel in Nusa Dua
#10 Luxury Hotel in Nusa Dua
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Questions & Answers

Here's what travellers have asked, with answers from The Laguna, a Luxury Collection Resort & Spa staff and other travellers.
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Questions? Get answers from The Laguna, a Luxury Collection Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lagoon rooms have direct access to the pools if you aren't a beach lover.”
 of 5 bubbles 718joannej, 21 Jan 2017 | Read review
“Lagoon access, have breakfast pre-paid”
 of 5 bubbles marknic63, 13 Jan 2017 | Read review
“High floors have good views”
 of 5 bubbles 398tracyf, 12 Jan 2017 | Read review
“Choose a Lagoon pool on the ground floor, this way you will have room access to your own large style Laguna pool... its brilliant.”
 of 5 bubbles Tonyrandall3, 9 Jan 2017 | Read review
“rooms with direct acess to swimming pool”
 of 5 bubbles antoniogX6389RV, 27 Dec 2016 | Read review
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