We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Mercure Resort Sanur

Visit hotel website
Traveller (2056)
Room & Suite (418)
Video (1)

About

Location
Cleanliness
Service
Value
Located only 20 minutes away from Ngurah Rai International Airport. Mercure Resort Bali Sanur lies in the East of the city Denpasar – at the calm and relaxed environment of Sanur beach, where centuries of Balinese art and cultural history have been nurtured. Set right on one of Bali’s most beautiful, calm and white sand beaches, the resort exhibit authentic Balinese heritage and hospitality. Experience your stay at our iconic Balinese Cottages with Alang-Alang roofing and Lombok influenced architecture. Surrounded by 5 hectares of lush tropical gardens, providing you a sense of space and tranquility. Our attentive and friendly staffs are dedicated to your comfort, ensuring a memorable holiday that you will cherish for years to come. This getaway destination boasts one of the largest private beach front resorts in Sanur, a one stop destination in itself.
Read more
Property amenities
Restaurant
Free parking
Free High Speed Internet (WiFi)
Room service
Spa
Bar/Lounge
Pool
Airport transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Public Wifi
Shuttle Bus Service
Tennis Court
Wheelchair Access
Show more
Room features
Air conditioning
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Good to know
HOTEL STYLE
Great View
Family
HOTEL CLASS
Hotel links
Visit hotel website
Offers & Announcements:SAVE up to 28%
2,712Reviews
2,361Photos
127Q+A
100Room tips
Traveller rating
  • 707
  • 1,209
  • 523
  • 173
  • 100
Time of year
Traveller type
Language
  • More languages
  • Filter
  • English
Popular mentions
+6
We checked in for seven days, was given a room on the ground floor just by the restaurant. This hotel is in such a beautiful location with beautiful surroundings. The rooms are a bit tired, but to be honest who goes.on holiday to stay in their rooms??!! The beds were
Read more
Hotel's Favourite
Great Hotel, Friendly staff. If you would like to have seamless experience with nice environment, you can choose this hotel to stay. The cow" Angelique" is nice entertainment for the kids. Staff in reception, kids club, spa and the chef are really friendly. two thumbs up for you
Read more
Pleasant bungalows, some of them refurbished, some in a bit worn off condition, but clean and comfortable. Good food in the hotel, nice beach with sunbeds and a small swimming pool. A bus going to the supermarket / shops few times a day - free of charge. Many different
Read more
Response from MercureResortSanur, Guest Relations Manager at Mercure Resort Sanur
Responded 2 days ago
Dear Jotkam6, Thank you for sharing your experience during your stay at Mercure Resort Sanur. It such a pleasure to know that you have a pleasant stay with us. Knowing that you were enjoyed our swimming pool, beach and the food quality is truly rewarding. We pleased to inform that we do increase our investment in the resort’s buildings. Over the last few months we have focused on new bedroom tiles, bathroom tiles, wall painting and floor grouting. Apart from the room structure, we have been replacing our towels in the room, pillow, sun bed, parasol, and continuing upgrading our hotel facilities. Once again, thank you for sharing your feedback and we are looking forward to welcoming you back again in the close future. Sincerely, Eka Handayani Guest Experience Manager
Read more
Stayed with my parents at Mercure Resort for two weeks during Christmas holiday. The service was great and the staff was very helpful. Special thanks for the lovely waitress Marini, who made us feel like home.
Read more
+7
Arrived at the Mercure for the second week of our family holiday. Oh, what a massive disappointment. First impression was that the place was a little run down. This was well and truly confirmed as we headed to our room. We are a family of 4 (2 adults, 10yr and 8yr old). Room
Read more
Response from MercureResortSanur, Guest Relations Manager at Mercure Resort Sanur
Responded 1 week ago
Dear laurenandrich, Thank you for sharing your experience during your stay at Mercure Resort Sanur. Please allow me to begin by expressing my sincerest apologies for the inconveniences you have faced during your stay. I regret to see your description of the service you received. This is definitely not representing our usual standards. Please rest assure that I have been share your constructive feedback in regards of rooms with our Respected Department for our further action. Training also will be conducted to all of my teams especially reception to improve their product knowledge, attentiveness, and communication skill. We believe that through your feedback we will be able to improve ourselves better. We hope to hear positively from you and to wish to have another chance to serve you better in the near future. Sincerely, Eka Handayani Guest Experience Manager
Read more
Previous
Album Categories
All photosTravellerRoom & SuitePool & BeachDining Business Centre & Event RoomsFamily and Play Areas
Photo provided by managementMercure Resort Sanur
Deluxe Twin
Photo provided by managementMercure Resort Sanur
Deluxe Twin
Photo provided by managementMercure Resort Sanur
Deluxe King
Photo provided by managementMercure Resort Sanur
Deluxe King
Professional photo exclusively commissioned by TripAdvisorMercure Resort Sanur
The Superior Room at the Mercure Resort Sanur
PreviousNext
12345684
N.B Agree to former views that no high end, to stay at the beach with is not so fine for swimming but nice for laying under the trees Ian much more comfy than the pool
0 votes
Show all answers
Anyone stayed in the “Executive” rooms and what are they like??
We stayed at the Mecure in Sanur back in July. It was 'OK' not fantastic, and we won't stay there again. We requested via our travel agent AND via Mecure in Sanur rooms X 3 together. Now this was several weeks 'prior' to our visit. Alas our request was NOT met. Breakfast was 'OK' nothing too fantastic. And once again needed attention. These issues were mentioned to the front desk. However, I'm sure fell upon deaf ears. So all I can say is make NO assumptions.......and u will not be dismayed.
0 votes
What is the average cost of a taxi from the airport?
Hai close to 150000 rupiah (8 euro more or less) Regards Mikael
2 votes
Show all answers
Do any of the deluxe rooms have a pool view?
Yes 281 and 284 on the upper level Regards Tony
1 vote
Show all answers
Sorry not completely sure. We were in deluxe and that is allI went into. Having said that there are various design room through out the ground that would be different. So I assume that would be the deluxe and superior rooms. I hope this helps.
1 vote
Show all answers
PreviousNext
12345626
"Wait for hotel to be renovated"
"if your travelling with kids the bunk beds are the go, they are full adult length in a small but seperate room"
"Rooms overlooking the pool."
"Rooms are on ground, middle and top floor - the top floor rooms are quite a climb (no lift)."
"Beachside rooms have beach view and close to breakfast"
PreviousNext
12345620
PRICE RANGE
US$71 - US$106 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure resort sanur hotel sanurmercure hotel sanuraccor hotel sanur
LOCATION
IndonesiaBaliDenpasarSanur
NUMBER OF ROOMS
189
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing