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Mercure Resort Sanur

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Mercure Resort Sanur
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2,128 Reviews from our TripAdvisor Community

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Showing 1,428: English reviews
Singapore
Reviewed 16 May 2014

I have reviewed Mercure Resort Sanur before. Previously I was okay with the place, but when facing every time the same service related problems I have decided to stay somewhere else next time. With the money I spend I get better value in high-end home stays. I have platinum card for Accorhotels, but I don't really see the benefit except...

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Helpful?
3Thank LinenBank
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear LinenBank, Thank you for taking the time to post your review. We have an onsite international pest control company, and I have asked them to look into your comments. The resort will undergo a room refurbishment later in the year and we are happy to let everyone know. Please checkout our Facebook site over the coming weeks to see...

Kendal, United Kingdom
Reviewed 16 May 2014 via mobile

We stayed with our parents for 8 days in the Mercure. The grounds were lovely and well maintained and the staff wandering about we're so nice. The pools were really pleasant and we enjoyed hanging around them all day. The rooms were standard and really let the place down. Great big bed, nice balcony to relax on and cleaned everyday...

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Helpful?
1Thank JordAmyTravel
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear A Tripadvisor Member, Thank you for taking the time to post your review. I apologize on behalf of the resort for the short comings in your stay. Our Food & Beverage prices are on par with the other hotels, who have bars and restaurant in the Sanur Beach area. General Manager Mercure Resort Sanur

Warsaw, Poland
Reviewed 15 May 2014

Quiet location, but close to the city center. Nice private beach, but don't expect a idyllic landscape - you won't find such on Bali. Rooms need a little renovation, but spacious, clean and comfortable. Breakfast tasty and variable.

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Helpful?
2Thank Albatros11PL
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Albatros11PL, Thank you for taking the time to post your review. The resort will undergo a room refurbishment later in the year. General Manager Mercure Resort Sanur

UK
Reviewed 14 May 2014

This resort is nothing short of stunning. The foyer is beautiful, open and has little streams with fish, running around the outside, although quite dark at night. The reception staff were friendly and helpful. We arrived off a very late flight but were met with a drink and cold towels which was refreshing and unexpected. Our room was a standard...

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Helpful?
1Thank misssunshine13
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Misssunshine13, Thank you for your review. We are really happy to know you enjoyed your stay. General Manager Mercure Resort Sanur

Brighton, United Kingdom
Reviewed 13 May 2014

We stayed at the Mercure for just one night before we flew home. It was a lovely hotel overall in a great beach front location. It was really clean and the staff were nice. The room was a bit smaller than I was expecting, our room had no towels in and the toilet flush was broken. Reported the broken toilet...

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Helpful?
Thank Lisa T
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Lisa T, Thank you for taking the time to post your review. Yes we have fixed the constant running water in the bathroom. Thank you for letting us know. General Manager Mercure Resort Sanur

Reading, United Kingdom
Reviewed 12 May 2014 via mobile

Stayed here for two weeks and really enjoyed our stay. The rooms are a decent size bit could do with a bit of up date. I think some improvements are currently underway as a new pond and lounge area were being finished during our stay. The breakfast buffet has a very good selection and we also enjoyed the evening barbecue....

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Helpful?
Thank MelanieClark99
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear MelanieClark99, Thank you for taking the time to post your review. We will certainly pass on your comments to Pak Gedde and Ibu Rene. Yes the De Lounge has re-opened with new AC, 4 new TV's, happy hour from 12 - 6 daily. The new pond beside the De Lounge with new waterfall is being filled up today. We...

Brisbane, Australia
Reviewed 10 May 2014

Mercure has the perfect location in sanur,peaceful,friendly staff and comfortable rooms.it was our second visit and would stay there again. Nothing was too much trouble for the staff always ready to help and the rooms are comfortable though tired but they are being refurbished.

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Helpful?
Thank Sue S
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Sue S, Thank you for your reviewed. Yes we are starting our bathroom refurbishment and click on to our facebook site to see the changes being made. We look forward to welcoming you back again. General Manager Mercure Resort Sanur

Surabaya, Indonesia
Reviewed 7 May 2014

Review collected in partnership with Accorhotels.com
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1Thank Jahjatri
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Reviewed 7 May 2014 via mobile

Beautiful ocean view, and relaxing. Good choice for travellers looking for a quiet and relaxing getaway.. If you are a fan of Yoga, there's a Yoga centre here as well.. Or, if you are travelling with family, you can also rent bicycles at a day rate from the hotel to travel around..

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Helpful?
1Thank CrysalisCrysali
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear CrysalisCrysali, Thank you for your review. We are pleased you enjoyed your stay. General Manager Mercure Resort Sanur

AUSTRALIA
Reviewed 6 May 2014

My daughter and I enjoyed 2 nights and were shown to room 168. I think it was the best room, we could lie in our very comfy bed and see the sea and had a lovely porch on the ground level. Loved it. The front desk were always helpful and booked restaurants and spa for us. Buffet breakfast was very...

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Helpful?
2Thank Niki T
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Niki T, Thank you for taking the time to write your review. Room 168 is in a great spot we agree with you. Now the secret is out. General Manager Mercure Resort Sanur

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Free Parking
  • Room Service
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Sand Beach Club & Restaurant
Sand Beach Club & Restaurant
Cuisines: Seafood, Asian, Indonesian, International, European
Things to do
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Business Centre with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
Mercure Resort Sanur Bali, a resort with contemporary Balinese design featuring 189 guest rooms in 41 Balinese cottages with traditional thatched rooftops. Each guest room has it’s own private balcony overlooking the tropical garden. Only 20 minutes away from the Ngurah Rai International airport. Has a direct access to a white sand beach. A stone pathways will lead you around 5 hectares luscious tropical garden, with its fragrant trees, towering palm and coconut tress, and more than 100 species of flora.A perfect place to relax while experiencing the beauty of Bali’s unique culture. ... more   less 

Additional Information about Mercure Resort Sanur

Address: Jl. Mertasari | P.O. Box 3476, Sanur, Denpasar 80034, Indonesia
Region: Indonesia > Bali > Denpasar > Sanur
Price Range: $80 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Resort Sanur 4*
Number of rooms: 189
Reservation Options:
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Also Known As:
Mercure Resort Sanur Hotel Sanur
Mercure Hotel Sanur
Accor Hotel Sanur
Mercure Resort Sanur Bali
Hotel Style:
#14 On the Beach Hotel in Sanur
#17 Romantic Hotel in Sanur
#18 Spa Hotel in Sanur
#18 Family Hotel in Sanur
#20 Luxury Hotel in Sanur
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Resort Sanur staff and other travellers.
74 questions
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Questions? Get answers from Mercure Resort Sanur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a renovated upper floor room”
 of 5 bubbles J2965XSmichaelf, 24 Mar 2017 | Read review
“Ask for upstairs room in four room blocks.”
 of 5 bubbles Y6134OOjohns, 20 Mar 2017 | Read review
“250's units had view of the pool. Upstairs units have balcony.”
  • Our room at top
 of 5 bubbles RayH27, 14 Mar 2017 | Read review
“Everything is good about this hotel.”
 of 5 bubbles , 21 Feb 2017 | Read review
“278 is better than around tennis court”
 of 5 bubbles Carmigcar, 1 Feb 2017 | Read review
5 of 5