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Mercure Resort Sanur

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2,079 Reviews from our TripAdvisor Community

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Showing 1,396: English reviews
Perth, Australia
Reviewed 24 February 2014

Mercure Sanur generally has great deals on both it's own website and other booking sites. This is the third time I have stayed here and have always been very happy with the large, comfortable and clean rooms and the fantastic friendly service. The location is great, right on the beach and the grounds are well kept. The pools are nice,...

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Helpful?
Thank kenoo300
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Kenoo300, Thanks for your review Ken. Its fantastic to hear you enjoy The Resort and have become a 3rd time repeat guest. A swim up bar would be nice, maybe one day. We look forward to seeing you again soon and please drop me a line before returning so we can catch up during your next visit. General Manager...

Jakarta, Indonesia
Reviewed 21 February 2014 via mobile

the rooms are large, the prices are quite cheap. great for families. the swimming pool is pretty good. fast service. when I checked out my credit card swiped twice. half way to the airport we went back to complain. and the receptionist quickly handle it. beach is not good. and not suitable for swimming. try the fried rice and its...

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Helpful?
1Thank VidayaBonita
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear VidayaBonita, We are glad you had a good time in our Resort and found it value for money. Hope to see you on your return. General Manager Mercure Resort Sanur

Paradise Point, Australia
Reviewed 21 February 2014

While staying in Legian Bali between the 6th to 13th December 2013, I went on line to book accommodation from the 13th to 17th December 2013 at the Mercure Sanur. I am an Accor Loyalty member I enjoy the resort's location, and I wanted to use my card, in conjunction with normal payment. The Accor booking site responded for four...

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Helpful?
Thank CaptainCasper
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear CaptainCasper, Thanks for posting your attempt to stay in our Resort. I will look further into your account of the events you have stated in this posting. We can only hope since my commencement that we are getting better at things across the Resort by listening to all our guests through this public forum and other sites those who...

Darwin, Australia
Reviewed 19 February 2014

We loved it! A group of 20 people stayed here recently and we were looked after to the max. The location is in a quiet area with excellent access to beach, restaurants, massages and shopping. The hotel supplies a free shuttle to the main shopping precinct but it's very walkable, especially along the beach to Stiff Chili and turn left....

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Helpful?
Thank paknasi
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Paknasi, We would like to thank you for taking the time to write your review and The Resorts 1000. It was a great pleasure to read this review. The Resort is undergoing some refurbishment as we have previously mentioned in this forum and we hope over the coming months all our guest will enjoy some of the small changes...

Zaandam, The Netherlands
Reviewed 16 February 2014

I stayed for 2 nights in this hotel around Christmas. As the hotel is very popular, when I arrived around 12.30 my room was not available, and it was only available around 14.00 hours (which is the official check-in time). I was very pleasant surprised that they have a kind of arrival lounge where you can have a welcome drink...

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Helpful?
Thank Arjan-nl
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Arjan-nl, Thank you for taking the time to pen your review on our Resort. Our lounge is a great asset to our guests who arrive early or are waiting for a plane that evening so they can still enjoy The Resort and shower. I apologize for you having to wait as you mentioned The Resort is full most days...

Hong Kong
Reviewed 12 February 2014

Review collected in partnership with Accorhotels.com
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2Thank ah_momo
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Reviewed 11 February 2014

Review collected in partnership with Accorhotels.com
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Thank YJBC
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Minneapolis, Minnesota
Reviewed 7 February 2014 via mobile

I love the resort ground and garden. A lot of trees and flowers well kept, felt very relaxing. Staff was nice and attentive with good English. The pool can get hot but was totally nice. The beach is good also. There are some good restaurants around. It would be better if there were more power outlets.

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1Thank duvu
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Duvu, Thank you for taking the time to post your review. The pool in front of our restaurant can get a little warm, we agree. So we have started preliminary discussions with the design team in regards to some sails to cover this. Your comments will only strength then our cause to have them put up. General Manager Mercure...

Singapore
Reviewed 5 February 2014

Review collected in partnership with Accorhotels.com
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1Thank LinenBank
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Batchelor, Northern Territory, Australia
Reviewed 4 February 2014

I have been travelling to Bali for a few years and like Sanur as a quiet place to stay and enjoy the beach. We stayed at the Mercure Resort because of it's location. The place is fairly old and could do with some serious renovation but the rooms were clean, a good size, the beds were really comfortable and the...

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Helpful?
4Thank Chrissie T
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Chrissie T, Thanks for your review. The Resort is underway with its refurbishment of rooms and we are starting in our bathrooms. Most of our new mattresses have arrived an i am glad you thought the beds were comfortable. General Manager Mercure Resort Sanur

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Free Parking
  • Room Service
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Sand Beach Club & Restaurant
Sand Beach Club & Restaurant
Cuisines: Seafood, Asian, International, European, Indonesian
Things to do
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Mercure Resort Sanur Bali, a resort with contemporary Balinese design featuring 189 guest rooms in 41 Balinese cottages with traditional thatched rooftops. Each guest room has it’s own private balcony overlooking the tropical garden. Only 20 minutes away from the Ngurah Rai International airport. Has a direct access to a white sand beach. A stone pathways will lead you around 5 hectares luscious tropical garden, with its fragrant trees, towering palm and coconut tress, and more than 100 species of flora.A perfect place to relax while experiencing the beauty of Bali’s unique culture. ... more   less 

Additional Information about Mercure Resort Sanur

Address: Jl. Mertasari | P.O. Box 3476, Sanur, Denpasar 80034, Indonesia
Region: Indonesia > Bali > Denpasar > Sanur
Price Range: $97 - $167 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Resort Sanur 4*
Number of rooms: 189
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Hotels.com, Travelocity and ACCOR so you can book your Mercure Resort Sanur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Resort Sanur Hotel Sanur
Mercure Hotel Sanur
Accor Hotel Sanur
Mercure Resort Sanur Bali
Hotel Style:
#13 On the Beach Hotel in Sanur
#17 Romantic Hotel in Sanur
#18 Luxury Hotel in Sanur
#18 Family Hotel in Sanur
#19 Spa Hotel in Sanur
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Resort Sanur staff and other travellers.
59 questions
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Questions? Get answers from Mercure Resort Sanur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“up stairs and close to the beach front”
 of 5 bubbles kojonup, 17 Jan 2017 | Read review
“They have deluxe king size and twin bedrooms. No view as you are surrounded with greenery.”
 of 5 bubbles savingaia, 16 Jan 2017 | Read review
“Go for the rooms that overlook the beach”
 of 5 bubbles 759rubym, 10 Jan 2017 | Read review
“Make sure to get ground floor if stairs are no good for you”
 of 5 bubbles pene61, 9 Jan 2017 | Read review
“A hotel that does not feel like a hotel. Individual rooms, apartment style, set in a garden area. Family room-awesome.”
 of 5 bubbles dekokera, 4 Jan 2017 | Read review
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