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Mercure Resort Sanur

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2,131 Reviews from our TripAdvisor Community

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Showing 1,430: English reviews
Reviewed 11 February 2014

Review collected in partnership with Accorhotels.com
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Helpful?
Thank YJBC
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Minneapolis, Minnesota
Reviewed 7 February 2014 via mobile

I love the resort ground and garden. A lot of trees and flowers well kept, felt very relaxing. Staff was nice and attentive with good English. The pool can get hot but was totally nice. The beach is good also. There are some good restaurants around. It would be better if there were more power outlets.

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1Thank duvu
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Duvu, Thank you for taking the time to post your review. The pool in front of our restaurant can get a little warm, we agree. So we have started preliminary discussions with the design team in regards to some sails to cover this. Your comments will only strength then our cause to have them put up. General Manager Mercure...

Singapore
Reviewed 5 February 2014

Review collected in partnership with Accorhotels.com
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1Thank LinenBank
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Batchelor, Northern Territory, Australia
Reviewed 4 February 2014

I have been travelling to Bali for a few years and like Sanur as a quiet place to stay and enjoy the beach. We stayed at the Mercure Resort because of it's location. The place is fairly old and could do with some serious renovation but the rooms were clean, a good size, the beds were really comfortable and the...

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4Thank Chrissie T
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Chrissie T, Thanks for your review. The Resort is underway with its refurbishment of rooms and we are starting in our bathrooms. Most of our new mattresses have arrived an i am glad you thought the beds were comfortable. General Manager Mercure Resort Sanur

Vancouver, British Columbia
Reviewed 2 February 2014

Review collected in partnership with Accorhotels.com
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1Thank Denise P
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Newcastle, Australia
Reviewed 2 February 2014 via mobile

Have just spent 6 nights at this lovely property . It is an oasis in Bali with absolutely no traffic noise and no wild parties nearby . The staff are exceptionally friendly and the grounds are beautiful creating a serene escape right on the beach . Rooms are large with comfy beds and cleaning staff are efficient and non intrusive...

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3Thank travelling10151
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Travelling10151, Thank you for taking the time to post your review. Its nice to read about our Housekeeping team as they have copped a it of bad reviews just recently. We do look forward to seeing you on your next visit. General Manager Mercure Resort Sanur

Perth
Reviewed 1 February 2014

After reading many reviews our experience at the Mercure Sanur was a wonderful surprise. The two deluxe rooms were clean, large and well air conditioned. Any issues were dealt with quickly and efficiently. Wi-if worked extremely well. Pools and beach were great, pools areas need some maintenance. We did not have breakfast but it looked fine, we went to Gardenia...

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2Thank ChooChooPerth
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear ChooChooPerth, Thank you for your review. Yes our pest control company fogs the grounds twice a week to help control the mosquitoes and other flying insects we seem to get at this time of year. I have asked the team to look at the gaps you have mention. We do hope to see you again. General Manager Mercure Resort...

perth
Reviewed 30 January 2014

I paid $70 aus a night for 7 nights in a deluxe room. reception staff were helpful and friendly, cleaners, gardeners and waiters all friendly and polite. room was 42m square and very clean. nicely decorated with good airconditioning and nine easily accessible powerpoints. plenty of free toiletries and slippers and robes supplied. large wardrobe area and plenty of drawers...

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5Thank bossladyPerth
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear BossladyPerth, Thank you taking the time to write your review. We are pleased to hear you had a great stay and the Resort does offer some great pricing for our room only guests with breakfast specials. Our new Indonesian corner and walk up coffee machines will be making an appearance from February and we hope them to be a...

Perth, Australia
Reviewed 29 January 2014

The Mercure Resort Sanur is fantastic value for money and is improving daily. Although it is an older hotel renovations continue to improve facilities. Recent changes have improved the troublesome Wifi , internet service is now 100% through the Resort , this has now resolved my earlier complaint . Food from the kitchen is wonderful and quality is better than...

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Helpful?
Thank LUKESCH2014
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear LUKESCH2014, Thanks for taking the time to post your review. Yes our wifi seems to have been resolved with our new supplier since new year. On a personal note, thank you for your kind words and we still have a bit of work to do this year with our bathrooms and those projects have now started. I look forward...

perth
Reviewed 28 January 2014 via mobile

Loved this hotel staff amazing and rooms very fantastic. Got great rate for 5 of us on Agoda. The hotel is very nice and staff are amazing nothing is too much trouble. Only thing it lacks is atmosphere. Pools ok but were a little cloudy so didn't really swim as they didn't look crystal clear. There are 2 pools. They...

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Helpful?
Thank Samantha M
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Maddie, Thank you for your review. Yes we are doing some refurbishments and bathroom changes. As our older style mosaic tiles in these bathrooms are old and at times don't look cleaned. Yes i agree some of the balconies are small. Bad architect. Hope to see you on your next trip. General Manager Mercure Resort Sanur

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Free Parking
  • Room Service
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Sand Beach Club & Restaurant
Sand Beach Club & Restaurant
Cuisines: Seafood, Asian, Indonesian, International, European
Things to do
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Business Centre with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
Mercure Resort Sanur Bali, a resort with contemporary Balinese design featuring 189 guest rooms in 41 Balinese cottages with traditional thatched rooftops. Each guest room has it’s own private balcony overlooking the tropical garden. Only 20 minutes away from the Ngurah Rai International airport. Has a direct access to a white sand beach. A stone pathways will lead you around 5 hectares luscious tropical garden, with its fragrant trees, towering palm and coconut tress, and more than 100 species of flora.A perfect place to relax while experiencing the beauty of Bali’s unique culture. ... more   less 

Additional Information about Mercure Resort Sanur

Address: Jl. Mertasari | P.O. Box 3476, Sanur, Denpasar 80034, Indonesia
Region: Indonesia > Bali > Denpasar > Sanur
Price Range: $88 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Resort Sanur 4*
Number of rooms: 189
Reservation Options:
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Also Known As:
Mercure Resort Sanur Hotel Sanur
Mercure Hotel Sanur
Accor Hotel Sanur
Mercure Resort Sanur Bali
Hotel Style:
#14 On the Beach Hotel in Sanur
#17 Romantic Hotel in Sanur
#18 Spa Hotel in Sanur
#18 Family Hotel in Sanur
#20 Luxury Hotel in Sanur
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Resort Sanur staff and other travellers.
75 questions
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Questions? Get answers from Mercure Resort Sanur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a renovated upper floor room”
 of 5 bubbles J2965XSmichaelf, 24 Mar 2017 | Read review
“Ask for upstairs room in four room blocks.”
 of 5 bubbles Y6134OOjohns, 20 Mar 2017 | Read review
“250's units had view of the pool. Upstairs units have balcony.”
  • Our room at top
 of 5 bubbles RayH27, 14 Mar 2017 | Read review
“Everything is good about this hotel.”
 of 5 bubbles , 21 Feb 2017 | Read review
“278 is better than around tennis court”
 of 5 bubbles Carmigcar, 1 Feb 2017 | Read review
5 of 5