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5.0
#8 of 106 hotels in Sanur
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Andaz Bali takes its inspiration from contemporary Balinese village, inviting guests to immerse in the fascinating yet balanced mix of traditional and new. The resort is located in the heart of Sanur, known for its charm and beaches.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Andaz Bali has won the hearts of many for its attentive service and serene atmosphere, blending modern and traditional elements. The spacious and contemporary rooms with a wealth of amenities receive accolades, despite some concerns over soundproofing and cleanliness.
While opinions on value are mixed, with some guests questioning the pricing of dining and amenities, the hotel's excellent breakfast and beautiful pools are often highlighted. The prime location near the beach and local attractions adds to the appeal, although there are remarks about limited beach facilities and occasional spa overcrowding.
Location
Convenient
Atmosphere
Serene
Rooms
Spacious
Value
Expensive
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Outstanding
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I had a very pleasant experience at Andaz Bali.. Great architecture, spacious room, and nice ambience throughout the whole area. Great location to have a morning walk along Sanur Beach and catching sunrise. The staffs in Andaz are very attentive and have an excellent service. We requested rooms with connecting doors and their staff Bu Yunik and Lidya tried their best to accommodate our needs. We even forgot to mention that we were travelling with an elderly, so Bu Yunik and Lidya moved us to the rooms on the ground floor and we were thankful that the room they provided was disabled-friendly and have a direct view towards the Santhi Pool. The food we had in Andaz was a-ma-zing. Out of all the breakfast menu that we ordered, nothing was ordinary! We meet Chef Patrick from Blue Oven restaurant that told us much about Andaz. He even asked us to try Blue Oven restaurant that opens in the afternoon. We ordered everything that Chef Patrick recommend us: the red snapper, whole chicken, and pumpkin gnocchi. At first we thought that we ordered more than we can finish, but in the end we cleaned up our plate since everything were cooked to perfection.. It was one of the best Mediterranean food that we ever had, kudos Chef! Overall, we got nothing to complain during our stay.. Everything was just perfect. We would highly recommend Andaz to our friends & relatives and looking forward to our next stay in Andaz.
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marc Walz, General Manager at Andaz Bali
Responded 7 Oct 2022
Dear Michella, Thank you for posting a lovely review on Tripadvisor. We are most delighted to learn that you had a pleasant stay with us and enjoyed the resort's concept, food quality and the facilities, especially the morning walk at the beach and sunrise experience. Thank you very much for highlighting the food quality and warm hospitality extended by our team members, especially Yunik, Lidya and Chef Patrick. It really does motivate the whole team. Thank you for your recommendation and we look forward to the pleasure to welcoming you back for another memorable stay. Matur suksma, Marc Walz Chief of the Village
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Great hospitality and place to visit in Sanur! Bu Yunik always give a great service to the guest and very considerate to our needs. We try the food in Blue Oven and Chef Patrick cooked our food dilligently. An amazing experience here. Will be back soon
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Date of stay: April 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Agus Virgianto, Other at Andaz Bali
Responded 26 Apr 2022
Dear Ibu Emmanuella, Thank you for your reviews on Tripadvisor. We are very happy to learn that Andaz Bali is your favorite place to visit and thank you for highlighting our great service extended by team members, especially Yunik and Chef Patrick. It really does motivate the whole team. Thank you and we would love to hear from you soon of your next visit. Matur suksma, Agus Virgianto Director of Rooms
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This is an absolutely stunning hotel! Everything has been beautifully designed inside and outside. The entrance to the hotel is very grand and the pools with carp swimming are so pretty. Our little boy loved getting the chance to feed the fish on a few occasions. The suite we had was perfect and the hotel had thought of everything including travelling with our little ones as they provided a baby bath and toiletries specifically for them. All the staff we met were so friendly. On arrival we realised that one of our pram tyres had burst and the reception staff especially Edi were so helpful in helping us trying to track down a replacement. Whilst there I made use of the spa and had an excellent massage. Our children also loved the kids club area that the hotel provided access to for two hours each day. We also loved that we could walk from our hotel along the beachfront to the restaurants. However we did eat in the fisherman's restaurant on two occasions which was great and the breakfasts at Wok Wok are fantastic which are both located within the hotel. This is a beautiful hotel and caters for a range of travellers, families, couples and honeymooners! We will definitely be back!
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Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Agus Virgianto, Other at Andaz Bali
Responded 29 May 2022
Dear Itchyfeet83, Thank you so much for sharing your stay experience at Andaz Bali. It is a great pleasure to hear that your stay at Andaz Bali exceeded your expectation. There is nothing more satisfying than knowing that we were able to take care of you and your family well and leave a memorable impression from the moment you arrived until departure. Thank you for highlighting the food quality and the exceptional service extended by our team members, especially Edi. Thank you and we look forward to welcoming you back, hopefully in a not too distant future. Matur suksma, Agus Virgianto Director of Rooms
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My wife and I decided to split our time in Bali, spending our first week in Nusa Dua at the Grand Hyatt and our second week in the Andaz in Sanur. The properties are quite different, and each has their own pros and cons. Service in both properties was exceptional as we've come to expect from the Hyatt chain, especially in Bali. The Andaz is a much newer property, and you can see lots of thought has gone into the design in terms of what modern travelers look for. Our room (Andaz Suite With 1 King Bed) had 2 independent air conditioners (needed for the humidity) and there were powerpoints with USB sockets in abundance for charging your devices. The two daybeds, one inside, one outside, were super comfortable and a great way to while away some time with a good eBook. The restaurants were wonderful with breakfast in the village square a standout as well as the Fisherman's Club in the late afternoon. Happy hour is the best time, otherwise the drinks here are more expensive than most other places we've been in Bali. A special call out to Andira in the Fisherman's Club who was outstanding in making us feel welcome over multiple days. She always remembered our favourite drinks and was happy to help us with any questions we had. In terms of location, the Andaz is conveniently located almost midway along the main Sanur beach road (Jalan Danau Tamblingan) so you can explore left and right from the front of the property. Lots of little shops, spas, bars in easy walking distance. November is getting into the start of the wet season which we found wasn't a problem at all. The Andaz had lots of bright umbrellas all around the property and we made sure we had one with us if we were out during the afternoon rain shower. As strange as it might sound, we loved being at a beach property during the afternoon rains, snuggled among lots of vibrant green foliage throughout the Andaz. Nice to watch the showers pass with a few happy hour drinks from the beachfront Fisherman’s club 😊 If you're looking for a funky property to stay at in Sanur, we would highly recommend the Andaz for a delightful stay. The Hyatt Regency Sanur is just next door as well and the Andaz shares a few facilities with them such as the Shankha Spa & Wellness centre.
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Date of stay: November 2022
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marc Walz, General Manager at Andaz Bali
Responded 15 Dec 2022
Dear AnthonyFromOz, Thank you very much for sharing your stay experience at Andaz Bali. We are very happy to hear that you thoroughly enjoyed your stay and that you were also impressed with the resort's concept, facilities and the service. Thank you for highlighting our breakfast concept and Fisherman’s Club offer and service, especially Andira. I am sure, Andira will be pleased to learn of your high praise. Thank you for recommending Andaz Bali to Tripadvisor Readers and we look forward to welcoming you back for another relaxing stay. Matur suksma, Marc Walz Chief of the Village
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On this trip, we stay at several 4/5 stars hotels, at a different location di Bali. But among those, we find Andaz is the best one. 1st of all, we really like the ambiance. like a forest in the middle of Bali. Even though the weather was quite hot & humid, but with trees & plants surrounding the premises, the weather was nice & cool.
The room where we stay, is very spacious & love the bathroom. The bathroom floor is coarse, and this will prevent anyone to slip, really love this. And also they provide small chair to sit in the bathroom. Their attention to detail for guest convenience, is really amazing.
We also enjoy there's a spot where we can sit down, relax & they provided free drinks & snacks for guests.
And they offer free bike rental. Trust me, riding a bike along the Sanur Coast, in the morning, is a really enjoyable experience
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Upgraded to their King Bed Premium as a Globalist as all their suites were taken. Plenty of workers to help with luggage, checking in, restaurants, etc. The hotel was very quiet and serene the entire time and it didn’t feel like there were a lot of guests staying. Their customer service was impeccable and requests through WhatsApp were answered almost immediately majority of the time. The front desk staff would greet me by my name every time I’d see them, which was very nice. The room was extremely spacious. It had a living room, bedroom, two bathrooms (one with a bidet and seat warmer), double sink bathroom with vanity mirrors, bathtub for two with a rain shower, huge closet space, and plenty of natural lighting. Every area can be opened or closed off for more privacy, which was a nice touch. Two zoned heating/AC. USB charging ports. The property had three public pools, from which one was an infinity pool right next to the beach. It was a very large pool and it rarely had more than 5 people in the pool the entire 4 hours I was there. You could also order from their nearby restaurant, but it was hard getting a hold of a waiter from the umbrella area. There were a couple of restaurants on site, but because they were all extremely overpriced compared to what you can get at the rest of Sanur Beach. They had a lot of free complimentary activities during the day for guests and some paid yoga/Pilates classes. They even had free bikes for rentals. I also had one of their massages at their spa that’s linked with Hyatt Regency and despite it being twice to three times more expensive than massages I can get in the area, it was the best massage I’ve received the entire time I was in Bali. There were also live performers every night I was there, which was a nice touch for people who are eating at their restaurants or people who want to have music while relaxing in their courtyard. Overall, I’d say Andaz Bali exceeded all my expectations and I highly recommend staying their if it’s within your budget. It’s definitely one of the more expensive hotels, especially for what you can get elsewhere at Sanur Beach, but what you’re paying for is their above and beyond customer service in a modern setting that’s mixed with Balinese culture.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marc Walz, General Manager at Andaz Bali
Responded 18 Sept 2022
Dear JoCheung2, Thank you so much for sharing your recent experience with us. We are very happy to know that your stay at Andaz Bali has exceeded your expectation and you were also impressed with our resort concept, facilities and the warm hospitality extended by our team members. Coming into Andaz Bali may remind you of a trip to a Balinese village, with its lush greeneries, courtyards and communal space. As the first Andaz in Indonesia, we would like to bring a touch of neighborhood into the guest experience, which we hope you enjoyed during your stay. Thank you for recommending Andaz Bali and we look forward to welcoming you back, hopefully in a not too distant future. Matur suksma, Marc Walz Hotel Manager
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When you arrive there you’d immediately feel the warmth of the personnel. Very efficient check-in, very nicely and luxuriously appointed bedroom, which is actually a smart room. It detects when you come into the room and turns on the light and airconditioning automatically. Toilet bowl cover is heated. All lighting is avant-garde LED.
Breakfast is superb. Try the Wok Wok restaurant for lunch.
My wife and I will definitely stay there again. More pricey than the next door Hyatt Regency but the service is personalised and cleanliness of the whole property is second to none from what we have seen in Bali.
Needless to say: HIGHLY RECOMMENDED!!!
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Agus Virgianto, Other at Andaz Bali
Responded 5 Jun 2022
Dear Bapak Ferry, Warmest greetings from Andaz Bali. It is a great pleasure to hear that you had an enjoyable stay with us and thank you very much for your compliment and kind words on our resort concept, hotel facilities and the warm hospitality extended by our team members from the moment you arrived until departure. No Andaz in the world is the same, as each hotel brings the uniqueness of its neighborhood. At Andaz Bali, we want our guests to live the Sanurian life, with its uplifting spirit and dynamic blend of past and present. Hopefully the spirit lives on in your memory and brings you back to our little ‘village’. Thank you once again and we look forward to your return visit soon. Matur suksma, Agus Virgianto Director of Rooms
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Living in a sanur is a privilage vibes to all who loves the serenity vibes yet still lives and not that hard to walk around to find some food or do some delivery food. This hotel provide a laidback surroundings and literally feels like home. All the staff are very welcomed and brings us so much joy to be welcomed by them. The cleanliness, the loving the earth stuffs in there and the ambience complete our trip in our Sanur trip. The second time we chosed Andaz and literally doesnt want to leave from the hotel!
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marc Walz, General Manager at Andaz Bali
Responded 9 Aug 2022
Dear amarsela11, Warmest greetings from Andaz Bali. It is a great pleasure to hear that you had an enjoyable stay with us and thank you very much for your compliment and kind words on our resort concept, location and the warm hospitality extended by our team members from the moment you arrived until departure. No Andaz in the world is the same, as each hotel brings the uniqueness of its neighborhood. At Andaz Bali, we want our guests to live the Sanurian life, with its uplifting spirit and dynamic blend of past and present. We do hope that you will cherish for a long time the great memories of your stay with us here at Andaz Bali. Thank you once again and we look forward to your return visit soon. Matur suksma, Marc Walz Hotel Manager
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Finally have the opportunity to visit the first Andaz in Indonesia. As other Andaz I’ve visited, this Andaz incorporated the local culture to the resort itself, it felt like a Balinese village with great gardens and magnificent ocean view. Thanks to Sisca for showing me around the property, the room is very spacious and had huge balcony, the room size is probably bigger than most of room size around the area. The garden are very well kept, it must have have been lots of works in order to maintain huge garden landscape like Andaz Bali have. Visited one of the outlet for late lunch called Fisherman, thanks to Arini for assisted me during my lunch, the food is great especially with the ocean view and ocean breeze as accompany. Can’t wait to visiting again when all the outlets are open. Heard that they had great breakfast too, might try it some other time.
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Date of stay: April 2021Trip type: Travelled solo
Room Tip:Parking site is available, and don’t shy to ask for directions as the place is quite big
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rina Mariani, General Manager at Andaz Bali
Responded 13 May 2021
Dear Ibu Novy, Thank you for taking the time to share your reviews in relation with your recent visit to Andaz Bali. We are very proud of being the first Andaz in Indonesia and the first Andaz Resort in Asia. It is also an honor to receive compliments from our guests in recognition of our efforts to deliver highest standard of service in every aspect. Your kind words of praise are greatly appreciated. Thank you for highlighting the warmth service extended by Sisca and Arini, who will be thrilled to read your kind review. Our outlets are now open. The breakfast is available daily at 6.30 am – 11 am and continue for lunch from 12 noon – 3 pm at Wok Wok, Fisherman’s Club is open daily from 11.30 am – 10 pm for lunch and dinner, our Deli & Bakery is open daily from 11 am – 6 pm featuring cakes and jajan pasar and our Fire Fox and Blue Oven are also available for private and special events. Thank you once again for your lovely reviews and we look forward to the pleasure of welcoming you back soon. Matur suksma, Rina Mariani General Manager
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Our recent stay at Andaz Bali was an amazing experience. The staff, facilities and food was fantastic.
Upon check in, we received an upgrade to a king deluxe room. The room was large and had a beautiful balcony that overlooked the tranquil santhi pool. However, after our first night we had issues with our TV.
The hotel staff were quick to help, and moved us to a king premium room on the ground floor that walked out into the Santhi pool. It was magnificent. The room had 2 bathrooms, 2 TV’s with chromecast ability, a large seating area and a huge balcony.
Breakfast was served in village square. You could choose anything you wanted off the menu, and unlimited amounts. We ate lunch and dinner at fisherman’s club which was also really nice. We also walked next door to the Hyatt regency and ate there. It is an easy 5 min walk along the beach or through internal private walkway.
What made our stay most amazing was the staff. Upon arrival, Daya and Dewa were super accomodating and showed us the resort and the room. When we had the tv issue, daya upgraded us to a king premium room to help alleviate the stress of moving. It was no big deal moving, and we were so happy with the upgrade and the manner in which the issue was dealt with. Agus by the pool, also deserves a special mention for being so nice to us and always grabbing towels and drinks for us when needed.
Andaz Bali is truely the best hotel we have ever stayed at. And we can’t wait to come back to andaz Bali on a more regular basis!!
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marc Walz, General Manager at Andaz Bali
Responded 12 Jun 2022
Dear Bapak James, Thank you very much for your detailed review of your stay experience at Andaz Bali. It is great pleasure to hear that you had an amazing experience and impressed with the warm hospitality and genuine service extended by our team members, especially Dayu, Dewa and Agus. I truly appreciate your kind words and recognition of their effort and I am sure they will be delighted to learn of your high praise. Your kind words about Andaz Bali as the best hotel is greatly appreciated. Once again thank you. My team and I look forward to welcoming you back soon for another relaxing and memorable stay. Matur suksma, Marc Walz Hotel Manager
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I believe they both have 2 bathrooms - a more standard bathroom and a bathroom with a wet area with soaking tub and rain shower head.. The deluxe has extra room in the living area.
There are more places to choose from in the Sanur area.
PRICE RANGE
S$382 - S$543 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaBaliDenpasarSanur
NUMBER OF ROOMS
149
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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