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Serela Riau Bandung

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#44 of 223 Hotels in Bandung
Certificate of Excellence
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1 room 2 adults 0 children
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500 Reviews from our TripAdvisor Community

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Showing 379: English reviews
Bogor, Indonesia
Reviewed 5 days ago NEWvia mobile

My son love this place because the family room has stairs to go to second floor. For me, The place is very close walking distance to fashion outlets and food places. Other than than, The breakfast is nice. The hotel dont have the swimming pool but has the massage and karaoke room. Many tourist mostly from malaysia stay around the...

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Helpful?
Thank handynagaria
Cikarang, Indonesia
Reviewed 2 weeks ago via mobile

Location of this hotel is very nice. It's near from coffee shops, factory outlet and restaurant. Breakfast is good enough. If you bring your own car, maybe parking will be problem because parking place is so small compare to hotel capacity. But, for me, the biggest problem is regarding sound. You can hear people talk from next room. It is...

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Thank roelly
Reviewed 2 weeks ago via mobile

I booked 2 standard rooms but turned out only 1 room was available. Thanks to the hotel for upgrading one to superior with no extra charge. Superior room was spacious and comfortable with large window. While standard room was small with no window ar all, not recommended if you are looking for comforts. The other issue was the parking lot...

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Thank Mansursyah
Karawang, Indonesia
Reviewed 3 weeks ago

air conditioner not good but the food & beverages not bad, bath room not to good, the hotel near to factory outlet & near to central of Bandung. many of food & other hotels too in front of, beside hotels.

Review collected in partnership with this hotel
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Thank susianawaty
Kuantan, Malaysia
Reviewed 4 weeks ago

Was staying in grand family room. Room was a bit gloomy. Air conditioner could not be felt on upper floor. No sockets to charge your smartphone etc. Have to use the one for tv on upper floor. Same breakfast menu everyday.

Review collected in partnership with this hotel
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Thank ShilaSupian
Reviewed 17 November 2016 via mobile

Staff were very friendly and helpful. Would definately come again to this place. Tisna, the manager was very good and helpful to my family. Should promote him. He even brought a weighing scale from home to help us weigh our luggage. Good job tisna

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Helpful?
Thank Ahmad F
Feby R, E-Commerce Manager at Serela Riau Bandung, responded to this review

Dear Mr. Ahmad, Warm greetings, On behalf of Serela Riau Hotel management, allow me to extend my thanks to you for having chosen Serela Riau as your Hotel to stay in during your visit to Bandung. We are very happy that you enjoyed your stay with us, and we will be sure to tell Mr. Tisna about your comment about...

Reviewed 29 October 2016 via mobile

Near factory outlet n warm For the staff expecially concierge n receptiin...but difficult if i want taxi ..i think the hotel can give free transfer or pick up to airport...good for the food restaurant..overall good very good

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Thank DERmajihur345
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear DERmajihur345, We do appreciate and grateful for the excellent review and we are very thankful for your feedback on pick-drop service that we need to do. It would be our concern. We are looking forward to welcoming you back home to Serela Riau Bandung in future. Sincerely, Aditya

Yogyakarta, Indonesia
Reviewed 24 October 2016

strategic place, and close to a lot of restaurant and also factory outlet. Clean and warm place. I take the room without a breakfast, so i can't taste the meal. But i think its good too. Near from bank.

Review collected in partnership with this hotel
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Thank charissaj2015
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear charissaj2015, We do appreciate and grateful for the excellent review and we are very thankful for your feedback. It would be our concern to keep up the good work. We are looking forward to welcoming you back home to Serela Riau Bandung in future. Sincerely, Aditya

Reviewed 23 October 2016

Got the free upgrade to triple deluxe, so surprised that the rooms facilities (dirty floor, dimmed lights, not so spacious room size, and the list could go on and on). The staff response was quick though. Finally I am removed to the lower class of rooms. but still find the same problems with hotel facilities. I asked the manager that...

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Thank inardi r
antonpower, GENERAL MANAGER at Serela Riau Bandung, responded to this review

Dear Mr. Inardi Rizky, Warmest greeting from Hotel Serela Bandung, Please kindly accept my sincere apologize regarding our less services during stay, we are aware about the improvements that we require in order to provide better service to our guest, and steps are being taken in to necessitate this improving process. once again, thank you for your comment as it...

Reviewed 21 October 2016 via mobile

Me n my family stay 3 night in the superior room 203 move to 209 and tomorrow move again to 105 because the ac cannot function but no problome because reception very fast for take handle for my probleme n i want say thank you for tekhnition wawan ,food in the restaurant good...difficult for parking in the weekend are make...

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Thank Siahaan 2

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Serela Riau Hotel Member of Kagum Group Hotel Management Jl LLRE Martadinata (RIau) Bandung Equipped with 83 rooms, karaoke, fitness center, massage and spa. Serela Riau Hotel is a three-stars hotel that combine great location and affordability with quality services and facilities.Located in the shopping district of R.E. Martadinata Bandung (famously known as Riau Street). Our hotel is the ideal choice especially for guests looking for an excellent shopping experiences that is uniquely Bandung.The street also in close proximity with many of Bandung's main streets, making our hotel an ideal starting point for anyone wishing to fully explore the side and corners of Bandung ... more   less 

Additional Information about Serela Riau Bandung

Address: Jl. LLRE. Martadinata (Riau) no. 56, Bandung 40115, Indonesia
Region: Indonesia > Java > West Java > Bandung
Price Range: $34 - $53 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Serela Riau Bandung 3*
Number of rooms: 83
Reservation Options:
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Also Known As:
Grand Serela Hotel Bandung
Grand Serela Badung Bandung
Hotel Style:
#6 Best Value Hotel in Bandung
#7 Family Hotel in Bandung
#25 Spa Hotel in Bandung
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Questions & Answers

Here's what travellers have asked, with answers from Serela Riau Bandung staff and other travellers.
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Singapore, Singapore

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“air conditioner not good”
 of 5 bubbles susianawaty, 27 Dec 2016 | Read review
“Nothing at all”
 of 5 bubbles iskandarsyahi, 3 Sep 2016 | Read review
“I could get a better room with the same price somewhere else. The thought of just spending a night in the smart room, turned out to be the worst decision I've ever made. It really was my mistake and I regretted it.”
 of 5 bubbles Anaandeli, 28 Aug 2016 | Read review
“choose room with outdoor view”
 of 5 bubbles cantiquelma, 12 May 2016 | Read review
“spacious room and good facilities”
 of 5 bubbles sitinurainib, 18 Apr 2016 | Read review
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