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Serela Riau Bandung

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#49 of 226 Hotels in Bandung
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1 room 2 adults 0 children
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Serela Riau Bandung
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515 Reviews from our TripAdvisor Community

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Showing 389: English reviews
Ubud
Reviewed 21 January 2015

I have stayed at the Grand Serela Riau in Bandung on several previous occasions. The staff is excellent as is the location on Jalan Riau which is withing close walking distance of many of Bandung's factory outlets. My business partner and his family stayed a two level family room which worked fine having the extra space. The only downside they...

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Helpful?
Thank TaksuBali
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mr. Taksu, Warm regards from Serela Riau...! It was our pleasure and grateful served you and family and many thanks you have shared our hotel information to your business partners as well. Hopefully we could maintain even improving our quality of service and products. We are looking forward to welcoming you back home to Serela Riau. Sincerely, Djarot General...

Indonesia
Reviewed 20 January 2015

Nice hotel, good location near to the factory outlet and friendly staff. staying at the grand room/family room for 3 nights I think the room interior is good.but the wifi should be fixed and needs a pool..thanks

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Helpful?
Thank aldi27
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mr. Aldi, Warm greeting from Serela Riau...! It was our honour and happiness served Mr. Aldi and family at our hotel. I have ordered our IT person to fix the wifi so its connectivity could ran faster. Apology for our problem is swimming pool due to limited space we have. Anyhow we are continuous improving our service through interior...

Singapore
Reviewed 12 January 2015

Stayed there for 2 nights with 2 rooms. Very good location when it comes to shopping as several factory outlets are nearby. Rooms not that new but air-con and hot water shower working well. Breakfast at the cafe was decent and service good. Asked for help at front desk and the staff are very helpful and pleasant.

Review collected in partnership with this hotel
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Helpful?
Thank elmo-mimo
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mr. Elmo, Warmest greeting from us at Serela Riau...! it was our happiness served you and family and we do grateful for your kindness as well. In order to improving quality of our old rooms we are now working on replacing wash basin, toilet bowl and do general cleaning. Hopefully we could maintain cleanliness and functioning of guest facilities....

Jakarta, Jakarta Raya, Indonesia
Reviewed 10 January 2015

Very good hospitality for all staff and good for all foods. Unfortunately there were only few space for kids activities. Expect has small pool for kids or small outdoor garden. However my family have fun stay at this hotel and would expect to return when the holiday coming.

Review collected in partnership with this hotel
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Helpful?
Thank Agung_Wibowo
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mr. Agung Wibowo, Warmest greeting from us at Serela Riau..! It was our honor and pleasure served you and family at our beloved hotel. We are sorry for the time being couldn't provide kids pool due to limited space but we do appreciate for your kind attention. We are looking forward to welcoming you and families back home to...

Jakarta, Indonesia
Reviewed 4 January 2015

We stayed over with 2 adult and 4 kids by picked family room. It has 2 levels and has bed each. The hotel is very near with factory outlet which offered discount due to new year, and also has various food along the Riau street both local and western. The hotel building is not new, the elevator is one of...

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Helpful?
Thank Bayu70
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mr. Bayu Warmest greeting from us at Serela Riau...! We do appreciate for being our repeater guest and we do grateful for your review. In order to improving quality of product and service, we are now doing many general cleaning at bed rooms and bath rooms. New menus have applied on breakfast buffet and ala carte such as traditional...

Reviewed 27 December 2014 via mobile

Check in dec 25 '14 room 121: noisy AC outside windows, can't sleep all night after 6 hours driving from Jakarta, move to 525 on the 2nd night, nice and quiet room but pillow smells like fish! Can't expect more tonight Others are OK, close to Factory Outlet on jl Riau, Gas station, ATM etc

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Helpful?
Thank Ferriyandi P
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review
Google Translation

Dear Mr. Ferriyandi Putra, Dengan hormat, Saya mohon maaf atas ketidaknyamanan sejak awal bapak check in di Serela Riau. Beberapa...

Singapore, Singapore
Reviewed 19 December 2014

My 5 days 4 nights experience stay at property is satisfying. Great hospitality, pleasing hotel staff, comfortable room, nearby lots of factory outlets, very good food and lastly enjoyable trip! Looking forward for another trip! (Worth to stay)

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Helpful?
Thank MrWiseman
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mr. Wiseman, Warm greeting from us at Serela Riau...! It is our pleasant and gratitude served you at our home Serela Riau. I and entire staff are looking forward to welcoming you back home at Serela Riau. Please kindly send our regards to your families in Singapore. Sincerely, Djarot Waskita General Manager

Bandung, Jawa Barat, Indonesia
Reviewed 18 December 2014

serela riau is one destination to stay, friendly service , strategic location this hotel makes as a reference to Stay. serela riau its a good place to visit,so visit Serela Riau as recomended hotel for family stay.

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Helpful?
1Thank Ratih K
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mrs. Ratih, Warm greeting from us at Serela Riau...! It was our pleasant and grateful served you and family at Serela Riau. We would keep going maintain our sincere service for our guest and we are now starting do some interior refurbish as well. I and entire staff are looking forward to welcoming you and family back home to...

Putrajaya, Malaysia
Reviewed 13 December 2014 via mobile

Excellent job n very very warm hospility by staff grand serela bandung riau..thumbs up to all the hotel staff esplly GRO Novia n d team.This hotel must be our first hotel to stay if we in bandung....great location,24hrs supermarket,nice food and many factory outlet nearby hotel...food n staff r fantastic..well done

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Helpful?
1Thank awang adam b
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mr. Awang Adam, Warm greeting from Serela Riau Bandung...! We do grateful and it was our commitment to serve you and family feel at home. To day I have personally sent your appreciation for Novia and team and she said many thanks and send regards for you and family. We are looking forward to welcoming you back home to...

Reviewed 11 December 2014

I stay at Serela Riau for two nigts, it was really nice service, warm smile make a comfortable stay, and good location (near the factory outlets). As we think about the different mean home and house. We ask for stay feel like at home, try Serela Riau. So keep it up Serela Riau as recomended hotel for family stay. I...

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Helpful?
Thank Silvia D
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Ms. Silvia, Warm greeting from our home...Serela Riau Bandung...! It is our happiness and grateful serving during your stay. We do hope could serve you and families back home again in the up coming days... Thank you, Sincerely Djarot Waskita General Manager

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Serela Riau Hotel Member of Kagum Group Hotel Management Jl LLRE Martadinata (RIau) Bandung Equipped with 83 rooms, karaoke, fitness center, massage and spa. Serela Riau Hotel is a three-stars hotel that combine great location and affordability with quality services and facilities.Located in the shopping district of R.E. Martadinata Bandung (famously known as Riau Street). Our hotel is the ideal choice especially for guests looking for an excellent shopping experiences that is uniquely Bandung.The street also in close proximity with many of Bandung's main streets, making our hotel an ideal starting point for anyone wishing to fully explore the side and corners of Bandung ... more   less 

Additional Information about Serela Riau Bandung

Address: Jl. LLRE. Martadinata (Riau) no. 56, Bandung 40115, Indonesia
Region: Indonesia > Java > West Java > Bandung
Price Range: $31 - $106 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Serela Riau Bandung 3*
Number of rooms: 83
Reservation Options:
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Also Known As:
Grand Serela Hotel Bandung
Grand Serela Badung Bandung
Hotel Style:
#6 Best Value Hotel in Bandung
#7 Family Hotel in Bandung
#29 Spa Hotel in Bandung
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Questions & Answers

Here's what travellers have asked, with answers from Serela Riau Bandung staff and other travellers.
15 questions
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Singapore, Singapore

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Questions? Get answers from Serela Riau Bandung staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Suite room”
pratictitha, 28 Apr 2017 | Read review
“Maintain cleanliness of the room ”
W4137EXjohns, 30 Mar 2017 | Read review
“Near to lobby will give you better wifi strengh”
307rahmadk, 8 Mar 2017 | Read review
“For Smart room level is ok.”
ayusry, 14 Feb 2017 | Read review
“Room facing Riau street”
Planetluxury, 10 Feb 2017 | Read review
5 of 5