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Jl. Embong Malang 25-31 on the top of Tunjungan Plaza 4, Surabaya 60261 Indonesia
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Traveller (904)
Room & Suite (248)
Videos (3)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 05/04/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Four Points by Sheraton Surabaya
Updated 05/04/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#23 of 487 hotels in Surabaya
Location
Cleanliness
Service
Value
Travellers' Choice
Where timeless classics are woven with modern details, Four Points by Sheraton Surabaya offers guests what matters most - to stay comfortable and connected on the road. Located near the shores of East Java, Indonesia, our hotel is conveniently connected to Tunjungan Plaza, the city's largest shopping and entertainment destination. Intuitively designed rooms and suites offer everything you need to travel the way you like, from complimentary Wi-Fi access and flat-screen TVs with cable channels to our signature Four Comfort Bed, 24-hour room service, and floor-to-ceiling windows.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Kids pool
Car hire
Valet parking
Paid private parking on-site
Wifi
Pool / beach towels
Outdoor pool
Shallow end in pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Taxi service
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun deck
Sun loungers / beach chairs
ATM on site
First aid kit
24-hour check-in
24-hour front desk
Laundry service
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Safe
Seating area
Separate dining area
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Business
Languages Spoken
English, Indonesian
Hotel links
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502Reviews16Q+A37Room tips
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Pradana wrote a review Sep 2022
4 contributions
Great foods, great staffs, great rooms, good location, and will always be our second home in Surabaya. An easiest choice when you have to do a business trip to Surabaya. The breakfast menu, oh my God, is excellent! Even if you have to stay here more than three days, you will find a wide variety of food with the same delicious taste! The room, also is the most comfortable one. If you have enough budget, choose the Premium Room. Congrats Four Points Surabaya! You will always be the number one for us.
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Date of stay: August 2022
Value
Rooms
Service
Trip type: Travelled on business
Room Tip: Premium Room is never fail
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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AndrewSantoso wrote a review Jun 2022
Jakarta, Indonesia89 contributions59 helpful votes
+1
Hotel's Favourite
This hotel is really nice, starting from the rooms, location and especially the breakfast which is included in the top 3 best breakfasts in Surabaya for me. Another thing that I love is entering the elevator and the lobby, the perfume smells really good, the best out of all the hotels I stayed at. Already been here 5 times and all stay are satisfied with their quality and services. The location is at Tunjungan Plaza, Lobby next to Sogo. Take the TP 5 parking for entering transit lobby. The check-in process is served in a great hospitality. I ordered 2 twin rooms, it turned out that a connecting King-Twin room was provided. The king room was upgraded to a premium room. For standard twin room, the size is 140x200 and you get 4 pillows. I think the interior is ordinary but the room is very comfortable. Towels in the bathroom were given 2 body towels, 2 hand towels and 2 complete face towels. For wifi it is very fast and tv service is also great. For premium room. It is wider and have double windows. It turned out that without any request we were given a tray containing mangosteen, grapes, nastar and cheese sticks with the words "Eid Mubarak". Tea and coffee still use Lipton and Nescafe brands. Mineral water can ask for additional free of charge. Another thing that makes the four point TP special is the shower. Even without a rain shower, bathing at Four point TP for some reason is really refreshin, Great water pressure and hot water work well. the amenities are daily essential brand from budijaya. The menu is extensive, complete, and very tasty, even better than other 5-star hotels in Surabaya. The condition of the breakfast is very crowded, even take a place outside the restaurant. Came at 9 am some food such as pasta was not refilled again until breakfast ended. But the main ones such as fried rice, sausage, meat, bread, dim sum, ice cream are quickly refilled. That day that was memorable for me were dumplings, matcha and strawberry ice cream, croissants and danish. That day (the 5th stay here) there was no iced cappuccino for me (previously they always made it for me). I go to their beverage corner and the staff named Mr. Berlian is there. I understand that maybe the breakfast conditions were busy and hectic. What i regret is he rejected me a little bit rude "ga ada es cappuccino”. Its not a problem when the hotel don’t serve ice cappuccino (their kiwi juice is also a champion), but what I remind in my head is the Four Point Tunjungan hospitality are always great and it turned down a bit for me . Finally I went to the other side, mr. Patrick is there. Even though he is busy making many orders, still wholeheartedly makes hot cappuccinos with art latte and says "thank you, enjoy, sir". I appreciate very much what Mr. Patrick does, busy but still can get me art latte (which I don’t expect after being rejected). This is Four Point hospitality should be. Thumbs up to Mr. Patrick .
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Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Dayenlee79 wrote a review Aug 2022
Beuningen, The Netherlands674 contributions41 helpful votes
+1
The staff are friendly. The room is clean and big. We had a deluxe room with 2 single bed. The single bed is bigger then normal.bed. could sleeo 1 adult with 1 child. The breakfast is excellent! I had enjoyed stay at this hotel! The location is perfect next to the shopping mall.
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Date of stay: July 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Yosua H wrote a review Jun 2022
Bandung, Indonesia86 contributions27 helpful votes
Great food and excellent food experience. I brought my daughter and she was thrilled when she has ice cream for breakfast. The standard room so small and felt packed. Cause i had only one night. There’s nothing to complaints about the room. But overall services was great.
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Date of stay: February 2022Trip type: Travelled with family
Room Tip: Book or request room with good view. I didn’t have good view, only concrete in front of my windows.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Firman S wrote a review Jun 2022
42 contributions3 helpful votes
Strategic location in central of Surabaya city, easy check-in, room was clean. It was my second stay at this hotel. Staff are friendly and professional specially: FO, restaurant (a friendly woman at breakfast time, she's professional and nicely talked with me), security, housekeeping and technician. A bit complaint with offline room phone and unclean electric kettle ( floor 22) but all my complaints handled at that time.
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Date of stay: June 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Birgitta Mone, Marketing at Four Points by Sheraton Surabaya
Responded 4 Jun 2022
Dear FirmanS20, Thank you for sharing this thoughtful review. It is warmed to know that our friendly associates ensured that your recent trip was both memorable and enjoyable. However our sincere apologize that on this occasion we have failed to meet your expectations on some facilities, and would like to assure you that your comments have been brought to the attention of our team for review and improvement. We do hope to have the opportunity restore your faith and serve you again in future. Best regards, Birgitta Mone Director of Marketing Communications - Complex
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
InDrA_DaNI wrote a review Jan 2022
Malang, Indonesia25 contributions
+1
I was looking for this hotel because of its very strategic location close to Tunjunga Plaza Mall. We stayed overnight, checking in on Saturday January 15, 2022. I was very helped by the staff who were parking area, he swiftly helped us to find parking when he found out we would be staying there. The rooms are clean, comfortable. For the breakfast menu, I really like it. The check-in-out process is quite fast. I am very satisfied with the service. Sure..I will stay again in this hotel during my visit to Surabaya.
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Date of stay: January 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Bima R wrote a review Dec 2021
24 contributions
My first time here and totally impressed with the staffs' hospitality and quality of food at the restaurant. Apart from the somewhat dodgy entrance access, everything else was totally exceeding my expectations. got assigned at the corner room 1930 with dual window access overlooking the city. Every detail of the room was cleaned spotless and every feature of the room are in perfect working order (small note on the iron-press; which was not cleaned properly - got my shirt slightly stained due to pre-existing water in the steam container) however, the highlight of my stay was the extensive spread of the buffet breakfast and the delightful selection they had for dinner. will surely come and stay here again to check out more facilities. note: the property is conveniently located within the Tunjungan Plaza complex, making it the perfect choice for almost every needs.
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Date of stay: December 2021
Value
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Suyo Wong wrote a review Nov 2021
Jakarta, Indonesia705 contributions45 helpful votes
+1
Dear readers and all staff in Four Points Surabaya. Thank you so much for the service and I enjoy during my stay early October, service staff (reception, Housekeeping & FB staff) is wonderful, service is good, all health protocols are carried out properly. check in is easy and simple, room is wonderful, clean and nice bed sheet, toilet amenities is complete, from standard body soap, shampoo, conditioner, hand towel, face towel, bath towel and they provide iron board too. TV channels is complete nicely, coffee and tea prepared by HK in cupboard. I am enjoyed while breakfast, full all you can eat buffet, responsible take your meals and finish it dear. Glad they offer coffee latte when I am finish meals, love them. They served japanese, local meals until Instant noodles corner. by the way, gym is open 24 hours for you and use your room key to access gym. over all I love this hotel and their service. I like to thanks to FB staff (unfortunately I am forget his name, but I post his picture below, I hope he is don't mind). You are awesome. thanks. hope GM will recognize him and say thanks to him. give him chocolate please sir. haha
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Date of stay: October 2021
Rooms
Cleanliness
Service
Trip type: Travelled on business
Room Tip: high floor for Surabaya city view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Fina F wrote a review Oct 2021
Jakarta, Indonesia82 contributions99 helpful votes
Would have been 5 stars if not for the parking. Need to compete with mall visitors for parking space, esp during saturday nights. one of parking attendance at the mall/hotel entrance also not helpful in pointing direction. One minor stuff : no welcome drink
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Date of stay: October 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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abiebip90 wrote a review May 2021
Jakarta, Indonesia65 contributions11 helpful votes
stayed one night for my business trip, felt comfort and clean.. and everything was superb; services (incl. breakfast), room (easy to find my room) and near the Tunjungan Plaza (one of the biggest supermalls in Surabaya). great hotel officers, two thumbs up! humble and really helpful of course, basic health protocols is one of the big things i love it from this hotel at this time, only positive points can be shared, thanks for those... (i used my membership of Marriot Bonvoy)
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Date of stay: May 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$57 - US$79 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaJavaEast JavaSurabaya
NUMBER OF ROOMS
293
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Frequently Asked Questions about Four Points by Sheraton Surabaya
Which popular attractions are close to Four Points by Sheraton Surabaya?
Nearby attractions include Tunjungan Plaza (0.3 km), Pasar Genteng (0.3 km), and Wisata Rasa (0.3 km).
What are some of the property amenities at Four Points by Sheraton Surabaya?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Four Points by Sheraton Surabaya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Four Points by Sheraton Surabaya?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Four Points by Sheraton Surabaya?
Yes, free parking, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to Four Points by Sheraton Surabaya?
Conveniently located restaurants include Imari Japanese Restaurant, Tang Palace Chinese Restaurant, and Kafe Bromo.
Are there opportunities to exercise at Four Points by Sheraton Surabaya?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Four Points by Sheraton Surabaya offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Four Points by Sheraton Surabaya?
The staff speaks multiple languages, including English and Indonesian.
Are there any historical sites close to Four Points by Sheraton Surabaya?
Many travellers enjoy visiting Ex. De Javasche Bank Soerabaia (2.9 km), Balai Pemuda (0.8 km), and Klenteng Hong Tiek Hian (2.8 km).
Is Four Points by Sheraton Surabaya accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.