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Java Paragon Hotel & Residences

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Java Paragon Hotel & Residences
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407 Reviews from our TripAdvisor Community

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Showing 276: English reviews
Surabaya, Jawa Timur, Indonesia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

Nice Atmosphere Great Ambience Full of facilty (pool, sauna, fitness center etc) Good room, Good services Have a roof top restaurant (Citilities) with a nice city light view and also a nice meal I try fish and chip and taste good

Helpful?
Thank Marvelius D
Surabaya, Indonesia
Level Contributor
3 reviews
Reviewed 2 weeks ago

I've already booked it about a month ago and really satisfied with the services. The staff are very friendly and the location is really strategic, very near from Ciputra World and about 30 minutes to go to airport and city hall.

Helpful?
Thank Vickyyuwono
San Francisco, California
1 review
Reviewed 3 weeks ago via mobile

From these pictures management could see what's going on. Bed sheets and bed cover need to be change. It has stain which I have no idea what it is. I ask the house keeping for a set they said that's all they have. In a polite way though. Sofa cover needs to be change too.

Helpful?
Thank RoomReview88
JAVAPARAGON_MGT, Corporate Director of Sales and Marketing at Java Paragon Hotel & Residences, responded to this review

Dear "RoomReview88", Thank you for sharing your feedback on TripAdvisor. Pleasure to have you as our guest at Java Paragon Hotel Surabaya, we are sorry to note your comments with regards to the bed sheets and bed cover. Please be assured that your valuable comments have been taken on board and we sincerely do apologize for any disappointment caused. It... More 

Singapore
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

I booked through Agoda and received a reasonable rate. However I failed to notice that the rate indicated is for room only (exclude breakfast). The room size is acceptable but it is a little bit dated and the pillow was too soft for me. Hotel staffs were pretty friendly and professional. I stayed there because it is only 10mins walking... More 

Helpful?
Thank Suryady Y
JAVAPARAGON_MGT, Corporate Director of Sales and Marketing at Java Paragon Hotel & Residences, responded to this review

Dear "Suryady Y", It was a great pleasure to have you staying with us and we would like to thank you for taking the time to provide us with your feedback on your recent stay at our hotel. We have noted your observations regarding the room. Rest assured that these points are taken into consideration and addressed to the concerned... More 

Jakarta, Indonesia
Level Contributor
89 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 3 weeks ago via mobile

I stayed here for 3 nights for an arranged business trip. I dont know what kind of room I had but it was small. Room temperature was set to be 16 degree Celcius yet it felt probably like 23 or 24 degree Celcius, and that was the coldest. It wasnt enough for the weather as hot as Surabaya. The carpet... More 

Helpful?
Thank BWS66
JAVAPARAGON_MGT, Corporate Director of Sales and Marketing at Java Paragon Hotel & Residences, responded to this review

Dear "BWS66", Thank you for taking the time to share your feedback on TripAdvisor following your recent visit to Java Paragon Hotel Surabaya. Your invaluable feedback is important to ensure that we continually deliver the ultimate experience Java Paragon Hotel is renowned for and exceed your expectations for future visits. Therefore, I was very much concerned to read that you... More 

Singapore, Singapore
Level Contributor
43 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 3 weeks ago

Hotel location is just beside one of famous mall in Surabaya and near few famous eating places. It's 20 minutes rides to city center. Hotel room was ok although i smelt uneasy inside the room and the carpet a little bit dirty. I didn't buy breakfast so I do not have a chance to taste food in this hotel. The... More 

Helpful?
Thank Farawlya
JAVAPARAGON_MGT, Corporate Director of Sales and Marketing at Java Paragon Hotel & Residences, responded to this review

Dear "Farawlya", Thank you for taking the time to share your feedback on TripAdvisor following your stay at Java Paragon Hotel Surabaya. Your valuable feedback is important to ensure that we continually deliver the ultimate experience and exceed your expectations for future visits. We are deeply sorry for the inconveniences happen during your stay with us. I have passed along... More 

Bangkok, Thailand
Level Contributor
9 reviews
6 hotel reviews
Reviewed 25 October 2016

Hotel not 5 stars but superb for your expense. Quite clean room,good restaurants,very good staffs,all services in mind,near toll way & shopping mall.Easy to use taxi or travelling. 45 minutes -1 hour to the airport.

Review collected in partnership with this hotel

Helpful?
Thank L-Pattanasedtakarn
JAVAPARAGON_MGT, Corporate Director of Sales and Marketing at Java Paragon Hotel & Residences, responded to this review

Dear "L-Pattanasedtakarn", Thank you for sharing this detailed review through TripAdvisor. We are absolutely thrilled to read that you enjoyed every single aspect of your time spent with us. It brings us great joy to read that our team was able to make a lasting impression with you by delivering exceptional service. Your generous compliments will definitely serve as a... More 

Jakarta, Indonesia
2 reviews
Reviewed 24 October 2016

Hotel was very near with the big and luxury mal, very near with the highway entrance and also very near with many cafe and surabaya food icon. Their facilities also very good especially the swimming pool and please dont forget to hang around in their sky bar.

Review collected in partnership with this hotel

Helpful?
Thank laurenskwok
JAVAPARAGON_MGT, Corporate Director of Sales and Marketing at Java Paragon Hotel & Residences, responded to this review

Dear "laurenskwok", Thank you for your review on TripAdvisor following your recent stay with us, here at Java Paragon Hotel Surabaya. We are very much delighted to read that we have lived up to your expectations. Thank you for highlighting so many positive elements of your stay and for your great recommendation of Java Paragon Hotel Surabaya. We hope to... More 

Mojokerto, Indonesia
Level Contributor
3 reviews
Reviewed 22 October 2016

The room was very clean, spacious, and had a very comfortable bed.The staff is very friendly and helpfull.The restaurant and rooftop bar have a beautiful city view and the food is delicious.Overall good

Helpful?
Thank d-saputro83
JAVAPARAGON_MGT, Corporate Director of Sales and Marketing at Java Paragon Hotel & Residences, responded to this review

Dear "d-saputro83", Thank you for taking the time to share your feedback on TripAdvisor following your recent stay at Java Paragon Hotel Surabaya. Your complimenting remarks regarding your overall experience, our clean and spacious room, breakfast and specifically your comments about our friendly and helpful staff were indeed great to read. Our colleagues take great pride in providing exceptional service... More 

Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 October 2016

We picked this hotel for its convenient location (near the highway). During our stays (we've stayed here for couple of times), the same thing bothered me: how the old room smells unpleasantly and power outlet locations are quite difficult to reach. I got an upgrade to Executive Suite several times (the one with dining room and mini kitchen), and the... More 

Helpful?
Thank aldinirh
JAVAPARAGON_MGT, Corporate Director of Sales and Marketing at Java Paragon Hotel & Residences, responded to this review

Dear "aldinirh", Thank you for your feedback on our hotel. We regret to hear that your experience was not satisfying and that our facilities and accommodation did not match your expectations. Please note that we have taken your feedback in regards to your room experience into account to make sure it will not happen again in the future. The development... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Java Paragon Hotel & Residence is a 4 Stars Hotel with a Modern Minimalist design. Only a 20-minute drive from the Juanda International Airport and a 15-minutes drive from the Surabaya central business district. Free Wi-Fi High Speed internet access is available in all rooms, apartments, and public areas.All guest rooms and Apartment units in Java Paragon are well-equipped with a minibar, a hair dryer, and a flat screen TV. 24-hour room service and valet service is also available. Guests of the Java Paragon can exercise in its well-equipped fitness center, a swimming pool, sauna, and a tennis court for guest use.Guest can enjoy cocktails and snacks in The Lounge in Paragon Hotel. The Café Restaurant serves a blend of western and Asian favorites all day. The Executive Lounge is also accessible for those whose staying at Executive Floors and Suites Rooms. The Citilites Skyclub and Bistro with its magnificent city view serves gourmet dishes on the building rooftop terrace in 21st floor. ... more   less 

Additional Information about Java Paragon Hotel & Residences

Address: Jln. Mayjen Sungkono 101-103, Surabaya 60189, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: $61 - $74 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Java Paragon Hotel & Residences 4*
Number of rooms: 209
Reservation Options:
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Also Known As:
Java Paragon Hotel And Residences
Java Paragon Hotel & Residences Surabaya
Hotel Style:
#14 Business Hotel in Surabaya
#15 Spa Hotel in Surabaya
#16 Luxury Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from Java Paragon Hotel & Residences staff and other travellers.
3 questions
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Kochi (Cochin), India
3 months ago

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Questions? Get answers from Java Paragon Hotel & Residences staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Definitely have a drink at the rooftop bar”
 of 5 bubbles BJAM1702, 10 Aug 2016 | Read review
“Good views from upper floor rooms”
 of 5 bubbles nzbear, 20 Jul 2016 | Read review
“Room on the higher floor is quieter.”
  • Deluxe room
 of 5 bubbles Indonesian-Jetset, 14 Jun 2016 | Read review
“Make sure you understand what type of room you are getting. Some are quite small, even though on the Executive floor.”
 of 5 bubbles P8958GAbriana, 12 Jun 2016 | Read review
“Be clarified if you have a special room request”
 of 5 bubbles 665dadip, 2 Jun 2016 | Read review
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