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Jl. Raya Kedung Baruk No. 26-28, Surabaya 60298 Indonesia
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Lowest prices for your stay
Expedia.com
US$30
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Free cancellation until 16/10/22
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US$30
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Free cancellation until 16/10/22
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US$29
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Traveller (864)
Room & Suite (150)
Videos (2)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 01/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Novotel Samator Surabaya Timur
Updated 01/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#11 of 487 hotels in Surabaya
Location
Cleanliness
Service
Value
Travellers' Choice
Conveniently nestled in the business district of East Surabaya with easy access within 20 minutes to Juanda International Airport Surabaya, 5 minutes to Merr culinary section, 10 minutes to SIER industrial area, 30 minutes to Kenjeran Beach Amusement Park, close distance to well-known universities, shopping centers, and other city attraction. Featuring 261 Rooms & Suites, Food Exchange, Damsole Pool Bar, Pinisi Lounge Bar, InBalance Wellness & Spa, Kids and Adult Swimming Pool, and Kids Playroom. Enjoy all the hotel’s high-tech features inclusive of Mac on the Webcorner and high speed Wi-Fi internet access.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Children Activities (Kid / Family Friendly)
Airport transportation
Parking
Wifi
Hot bath
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Concierge
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Hair dryer
Safe
Telephone
Minibar
Flatscreen TV
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Trendy
Languages Spoken
English, Indonesian

Location

Full view
47Car recommended
Grade: 47 out of 100
13Restaurantswithin 1 km
1Attractionwithin 1 km
650Reviews5Q+A19Room tips
Traveller rating
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Popular mentions
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Most Recent
Pawan Sipani wrote a review Sep 2022
1 contribution1 helpful vote
Most of time Staff make a significant difference. I stayed in Novotel and Mr Pandu has demonstrated best care for customer. He has gone to extra mile and support in getting my lost item. Much appreciated, Pak Pandu. Thankyou
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Date of stay: September 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from David Kalalo, General Manager at Novotel Samator Surabaya Timur
Responded 3 days ago
Dear Pawanksipani, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team especially to Mr. Pandu that he's already assisted for your lost item . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David C. Kalalo General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Marcella S wrote a review Aug 2022
2 contributions
Hotel's Favourite
Sudah bagus, keep up the good work. Breakfast enak, kamar bersih, and all the staffs are helpful. Lokasi juga strategis jadi mudah kalau mau cari makan. Special thanks to Pak Novaldi as well. Will definitely bacak here again
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Date of stay: August 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from David Kalalo, General Manager at Novotel Samator Surabaya Timur
Responded 15 Aug 2022
Marcella S yang terhormat Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Novotel Samator Surabaya Timur. Sangat menyenangkan bagi kami untuk menerima tanggapan positif saat Anda menginap di Novotel Samator Surabaya Timur. Kami akan memberitahukan komentar Anda kepada tim , khususnya terkait pengalaman anda selama menginap. Kami akan terus meningkatkan pelayanan dan juga memberikan kesempatan kepada seluruh tamu yang datang agar selalu mendapatkan pengalaman terbaik ketika berada di Novotel Samator Surabaya Timur. Kami akan menyampaikan kesan positif kepada staf kami Mas Novaldi agar bisa menjadi acuan kepada seluruh staff agar kami menjadi lebih baik lagi. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, David C. Kalalo General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Catherine Loayza wrote a review Sep 2022
1 contribution1 helpful vote
Mr Rizka saved my life! 1st he picked me up from the airport, very timely and friendly. And then he saved my life! My luggage got stuck and I was ready to cut it open, mcgiver came to the rescue and save my trip!
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from David Kalalo, General Manager at Novotel Samator Surabaya Timur
Responded 5 days ago
Dear E9639TTchatherinel, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team especially to Mr. Rizka. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David C. Kalalo General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Vin_cySM wrote a review Sep 2022
1 contribution
Highly Recomend for Roasted Chicken, Salmon Garang Asam, Sop Buntut . Special thanks to Rina friendly , humble ladies 😁 next i'll try Iga Sapi Bakar looks like so delicious hehe, see u miss Rina 👍👍👍👍
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from David Kalalo, General Manager at Novotel Samator Surabaya Timur
Responded 6 days ago
Dear Vincy_SManch, We very much appreciate your comments regarding your visit and vacation at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback espcially during your dinner times at our Restaurant with menu recomendation roasted chicken, salmon garang asam, sop buntut assisted by our staff named Rina. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David C. Kalalo General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hanson W wrote a review Sep 2022
3 contributions
My visit here is a mix of business and pleasure. The check-in process is pleasant, and there is plenty of parking space in the basement. The air conditioning is already on, and the view is spectacular. If you have any questions, please ask the staff, i was having a good experience with Dwi, if you see her, say hi from me. Certainly one of the best hotels in Surabaya.
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Date of stay: September 2022Trip type: Travelled with friends
Room Tip: Please ask of there's any event held by the hotel. Or around the hotel because it could be noisy...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from David Kalalo, General Manager at Novotel Samator Surabaya Timur
Responded 6 days ago
Dear Hansonwijaya, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially about our hotel conditions, and also our staff Dwi that already give the best services during your stay with us. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We expect you to come again and Stay Healthy! Sincerely, David C. Kalalo General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Chris wrote a review Sep 2022
1 contribution
Novotel provides comfortable atmosphere and ambience, one of the staff, Siwi, is also very friendly and helpful. Though the pool was a bit cold because of the wind but we enjoyed it. Definitely will stay here for the next trip!!
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from David Kalalo, General Manager at Novotel Samator Surabaya Timur
Responded 6 days ago
Dear Spikeborneo, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially to Siwi that already give the best services during your stay with us. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We expect you to come again and Stay Healthy! Sincerely, David C. Kalalo General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JTry wrote a review Sep 2022
1 contribution
It was a great trip with a nice room and friendly staff, especially the staff called Siwi. The price of the f&b was reasonable and the taste was great Surely will go back to stay at Novotel Samator Surabaya!!!
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from David Kalalo, General Manager at Novotel Samator Surabaya Timur
Responded 6 days ago
Dear Joko-Try, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially to Siwi that already give the best services during your stay with us. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We expect you to come again and Stay Healthy! Sincerely, David C. Kalalo General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jessica wrote a review Sep 2022
1 contribution
Thank you so much for novotel samator hotel for appreciation.. ank sy Milka so Happy dengan supprise yang di berikan .. will be back to celebrate another family event 🥰 With love Milka So nice .. good Service ..
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from David Kalalo, General Manager at Novotel Samator Surabaya Timur
Responded 2 weeks ago
Dear Jesicajeans, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. Especially during celebrations Milka's birthday. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David C. Kalalo General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amrita Bulo wrote a review Sep 2022
4 contributions4 helpful votes
The Hotel is good it seems very new and the room is very good also the food is good I love the chicken soup and for the fried Egg is better to be present live! because the taste is not good when is cold. And what makes me sad is unfortunately the Staff doesn't have hospitality attitude!!! Reception is zero zero zero zero hospitality experience!! In the Restourant is the same and the only person who is give good guest experience is Mr. Noval, thank you for your smile and very professional in guest handling. (Good Job).
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Date of stay: September 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mohammad R wrote a review Aug 2022
1 contribution
Thank you for your kindness Mr. Angga! We don't expect that we became a "guest of the day". It's such a great time with Novotel Samator. We also recommend to all of you who want to stay in Surabaya!!!
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Date of stay: August 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from David Kalalo, General Manager at Novotel Samator Surabaya Timur
Responded 4 weeks ago
Dear Mohammad R, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team especially to Mr. Angg. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David C. Kalalo General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$33 - US$38 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaJavaEast JavaSurabaya
NUMBER OF ROOMS
261
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Frequently Asked Questions about Novotel Samator Surabaya Timur
Which popular attractions are close to Novotel Samator Surabaya Timur?
Nearby attractions include Sanggar Agung Temple (1.2 km) and Anang Family Karaoke Surabaya (0.4 km).
What are some of the property amenities at Novotel Samator Surabaya Timur?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Novotel Samator Surabaya Timur?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Novotel Samator Surabaya Timur?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Novotel Samator Surabaya Timur?
Yes, free parking is available to guests.
What are some restaurants close to Novotel Samator Surabaya Timur?
Conveniently located restaurants include Carnis, Tong Tji Tea House Transmart, and Excelso Merr.
Are there opportunities to exercise at Novotel Samator Surabaya Timur?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Novotel Samator Surabaya Timur have airport transportation?
Yes, Novotel Samator Surabaya Timur offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Novotel Samator Surabaya Timur?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Samator Surabaya Timur offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Novotel Samator Surabaya Timur?
The staff speaks multiple languages, including English and Indonesian.