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Family Guest House

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11/06/2017 12/06/2017
1 room 2 adults 0 children
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36 Reviews from our TripAdvisor Community

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Showing 21: English reviews
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Reviewed 27 May 2016 via mobile

This place has nothing to do anymore with Family. Uninterested staff at the desk who are not willing to help. The room was loosing paint everywhere and the window view had bricks and plastic bottles everywhere. Breakfast was ok but they tried to charge 50.000 for a broken small plate. No way we paid

Thank Giel S
Ghent, Belgium
Reviewed 8 November 2015

The Guesthouse is in a smaal side road from Jl Kertajaya. If you are on Jl Kertajaya, coming from Jl Menur, than it's the second road on your left. Family Guest House is indicated. There are rooms with a kingsize bed and twin rooms. Bathroom with cold and warm water. Walls and doors need repainting. Airco, wifi and breakfast included....

Thank LouenStephan
Reviewed 23 September 2014 via mobile

We recently stayed for 2 nights at Family Guesthouse. The staff are all lovely. As previous reviews have stated, the staff don't speak much English so communication can be a little problematic but they will all help as much as they can. We were always greeted with a smile by the two guys at reception and the girls who served...

1Thank Karianne D
Reviewed 2 September 2014 via mobile

Although we didn't like Surabaya itself very much, this guest house was an excellent place to stay. Clean rooms, basic but good enough breakfast and friendly staff. The only thing is that it is located quite a bit outside the old town centre (20 minutes by cab for about 40 000 IDR).

1Thank Judith B
Yogyakarta, Indonesia
Reviewed 28 November 2013 via mobile

I had two times in this place. The price wasn't too expensive, and the room is good for take some rest. Toilet also good. Big enough for me. The minus was it placed at housing. So I need more time to find it. And it needs more car parking area. 'cause in the weekend parking area is full. So I...

1Thank Gusti A
Reviewed 3 July 2013

We were very pleased to find the Family Guesthouse in Surabaya. It is situated in a quiet, residential area off one of the main roads (Jl Kertajaya) in Surabaya, a few kms from Gubeng station (15 000 Rp by meter taxi from the station) where we arrived from Yogyakarta, and so it is not noisy at all. It is run...

3Thank ParisTraveller17
Reviewed 22 June 2013

This is the third time I stayed at this guest house. The front view the building now has a wide canopy to cover the carport area. What I felt stay was comfortable and safe during stayed here. The workers were friendly in serving. Provided an extra on the breakfast menu, also very fun to stay at U.S. $ 30/night this....

Thank ericAKIRA
Paris, France
Reviewed 6 June 2013

This hotel is really a little gem. We paid 300 000 Rp For a price which just fitted into our flashpacker budget we had an exceptionnally clean & comfortable room by Indonesian standards. The AC & Wifi worked very well, and the staff were exceptionally attentive providing excellent service. The only point to be aware of is that the staff...

1Thank Arnaud D
Kuala Lumpur, Malaysia
Reviewed 30 April 2013

We booked via Agoda for triple sharing & we stayed just 1 night in this hotel as an overnight stop en-route to East Java tour (Bromo, Semeru & Ijen). It was a little difficult to find the hotel since it was nestled in a nice residential area not too far from the city. It is good value for money although...

Thank Breeze262
Denpasar, Indonesia
Reviewed 16 April 2013

Overall this guest house is nice, the staff are friendly, they're fast. Cleaned room and mineral water everyday. The main problem is the price, for USD 30 per night, I think it's too high, it would be better if they're lower the price. I ever stayed on other guest house in Surabaya with much cheaper rate and almost same quality...

Thank I Wayan S

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11/06/2017 12/06/2017
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  • Breakfast included
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Business Centre with Internet Access
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
Official Description (provided by the hotel)
A guest house with homy service. Free coffee and tea all day long, blazing speed internet connection, air conditioned room with hot water shower, clean crisp bed sheet in spacious room with window. ... more   less 

Additional Information about Family Guest House

Address: Jln. Gubeng Kertajaya no. 15 | Masuk Dari Bank Ganesha Kertajaya, Surabaya 60281, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: $24 - $29 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Family Guest House 2*
Number of rooms: 18
Reservation Options:
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Also Known As:
Family Guest House Hotel Surabaya
Family Guest House Surabaya, Java
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Questions & Answers

Here's what travellers have asked, with answers from Family Guest House staff and other travellers.
1 question
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It's slightly nicer to be on the first floor, more convenient for the restaurant, and according to the owners cooler & more light. PS don't expect a view from any of the rooms as there are buildings either side.”
ParisTraveller17, 3 Jul 2013 | Read review
“Not much difference in the rooms since they are mainly located on the first floor - walk up the stairs from lobby. The rooms are relatively quiet since the hotel is located in a residential area with not too many cars.”
  • View of room with extra bed
  • Common area just outside the rooms and next to meal area
Breeze262, 30 Apr 2013 | Read review
“If you want wifi in your room, choose to be near to reception area”
Peterjames0, 19 Jan 2013 | Read review
“Make sure to ask for one with natural daylight...I didn't like our room that totally in darkness day and night.”
geromam, 11 Jan 2013 | Read review
“Free WiFi is available from lobby. Staying in the room near lobby will be better if you want to use Wi-Fi. I was staying a bit far and so has to stand near the door to access WiFi.”
FongBangkok, 22 Sep 2011 | Read review
5 of 5
US$17* /night
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Prices are for 1 room, 2 adults
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